abu dhabi airports company

We extend our deepest gratitude to all our stakeholders and passengers

Table of Contents

Financial Performance

40 Delivering Sustainable Results

Commercial Performance

43 Creating Unique Retail Experiences

44 Dining Experience

45 Transforming the Airport Dining Experience

46 Abu Dhabi Airports Free Zone

Construction Progress

50 Midfield Terminal Building

52 Airside Development Program

53 Southside Terminals Enhancement Program

Our People

55 Attracting and Nurturing Talent

56 Gulf Center for Aviation Studies

Message from the Chairman

Message from the CEO

Executive Management

Corporate Overview

Vision, Mission & Values

Operational Performance

24 Abu Dhabi International Airport

30 Al Ain International Airport

33 Al Bateen Executive Airport

38 Sir Bani Yas Airport

38 Delma Island Airport

Corporate Social Responsibility

61 Children and Special Needs

62 Carbon Accreditation

62 Heat Awareness

63 Year of Reading

64 Sustainability

Health and Safety

67 Maintaining Aviation Safety and Security Standards

68 Emergency Exercises

68 Fire Safety Awareness Sessions

69 Risk Management & Business Continuity

Awards and Certifications

Looking Back

78 A Decade of Innovation

79 2016 Highlights

39 60

66

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Throughout the last ten years innovation, passion and the determination of our staff have beenthe key pillars to our continued success.

Message from the Chairman

Dear Stakeholders

Abu Dhabi Airports marked a decade of innovation in aviation in 2016, and the throughout the last ten years innovation, passion and determination of our staff have been the key pillars to our continued success.

The aviation sector in the Emirate has changed considerably in that time, and we are proud of the role that Abu Dhabi Airports has played in facilitating the positive changes witnessed in this dynamic sector. Through innovative products such as our Smart Travel System at Abu Dhabi International Airport, we have consistently provided passengers with high-quality facilities and services with cutting-edge solutions, and we will continue to do so as we receive more and more visitors from around the world.

Since 2006, Abu Dhabi Airports has thrived. The company has invested more than AED 20 billion in capital development projects since then across all of its airport sites. The biggest single infrastructure project undertaken so far, the Midfield Terminal Complex (MTC), will increase Abu Dhabi International Airport’s overall capacity to 45 million passengers per year.

Emiratization figures have increased from 25% of staff in 2010 to just over 50% in 2016, with 81% of executive management roles occupied by UAE nationals by the end of last year. The company remains committed to its objective of being an employer of choice for Emiratis and has created its National Development Program (NDP) for the employment and training of UAE graduates. Aviation is playing a significant role in the diversification of the economy, as outlined in Abu Dhabi’s Economic Vision 2030. It is therefore imperative to develop national expertise and the workforce within the industry in order to deliver sustainable growth. Our NDP is enabling us to exceed our targets and to develop the human capital able to lead this vital industry well into the future.

Award Winning

2016 was an award winning year across our business. Our Procurement Department was named the Middle East’s Procurement Team of the Year by the Chartered Institute of Procurement and Supply (CIPS) at the Middle East Supply Management Awards 2016.

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The Abu Dhabi Duty Free website was awarded “Best in Class” in two categories – E-Commerce and Consumer Goods – at the Interactive Media Awards, highlighting the exceptional service quality the site offers.

At the Air Transport News Awards, Abu Dhabi International Airport was voted “Best Airport” in the 10-30 million passengers category.

Abu Dhabi International Airport was awarded ISO 22301 Management System Certification, becoming the first airport in the region to be certified for Business Continuity Management.

And, the year closed with another award milestone for Abu Dhabi International Airport, winning “Best Airport in the Middle East” and “Most Improved Airport in the Middle East” in

the Airport Service Quality Awards (ASQ) from Airports Council International (ACI).

In addition, the Gulf Center for Aviation Studies (GCAS) was selected as a top performing International Air Transport Association (IATA) Accredited Training School (ATS) for Africa and the MENA region, receiving the recognition after just one year of being accredited.

These accolades are a reflection of Abu Dhabi Airports’ strong reputation and a testament to our steadfast commitment to excellence. I would like to thank all our partners and stakeholders for their valuable support over the past year, and look forward to the continued success of Abu Dhabi Airports over the years to come.

H.E. Eng. Awaidha Murshed Al Marar

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The achievements and developments of our tenth anniversary year have been exceptional and fully justify our confidence that our vision of being the world’s leading airports group will be realized.

Message from the CEO

Dear Stakeholders,

Abu Dhabi Airports has enjoyed considerable commercial success over the years, and this has continued to be the case in the last 12 months. Passenger numbers grew to nearly 24.5 million in 2016, an increase of 5.1% on the previous year.

As passenger numbers have risen, the impact on our commercial revenues has also been seen. In 2016, ADAC clocked in a credible performance, increasing revenue by 23% as a result of the introduction of new charges and continued effort by our commercial team to further enhance the commercial potential of AUH.

Innovation

To handle the increase in passengers using our airports it is essential that our infrastructure is continually expanded, so that we can continue to offer a world-class traveler experience to all those who pass through our gates. We anticipated this need as long ago as 2009 when we commenced our Capacity

Enhancement Program. Now that we have completed this program we are enhancing its benefits by introducting a range of new technologies across our premises.

In March 2016 we introduced one of the most innovative passenger processing systems in the region – Smart Travel. The pioneering system, installed in collaboration with the Ministry of Interior, allows passengers to check-in and move through immigration and security interacting only with technology such as biometric and facial recognition software. The five-step process has reduced passenger processing times in the airport, and by the end of 2016, five million people had registered to use the system and two and a half million had used it.

In addition to such tecnology, work is also being done to improve existing facilities until the MTB opens, in the Southside Terminals Enhancement Program (STEP). In 2016 the Transfer Baggage Facility (TBF) improvements and the new Terminal 3 Airport Management Center, were both completed as part of STEP. These projects

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have been a major success not only for Abu Dhabi Airports but also for the contractors and stakeholders involved as they were completed on time and within budget.

Construction

Work on the Midfield Terminal Building progressed over the course of 2016, with key milestones being reached, including the depropping of the steel arches and completion of the roof structure. Work also began on closing the envelope of the building, fitting out the piers and glazing.

The Future

The achievements and developments of our tenth anniversary year have been exceptional and fully justify our confidence that our vision of being the world’s leading airports group will be realized. Our newly introduced technologies, increasingly high standards of safety and security, commercial success, infrastructure expansion,

and people development, have all played their part in delivering an overall performance that has been consistently excellent. This excellence has resulted in several different awards and accolades received in the last year, of which we are extremely proud. It is my honor to have assumed the responsibility of leading this outstanding company during the course of 2016, and I look forward to the next phase of its development.

Our strong growth and performance last year means that we are confident that the company will continue deliver strong results in 2017.

I would like to express my gratitude to all Abu Dhabi Airports’ employees, our airline and airport partners, government agencies, our Chairman, and our Board of Directors. Thank you for your unwavering commitment and dedication, which have been instrumental in helping Abu Dhabi Airports stand in good stead. I look forward to your continued support and partnership.

Abdul Majeed Al Khoori

23%In 2016, revenue increased by

ExecutiveManagement

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H.E Eng. Awaidha Murshed Al Marar Chairman

H.E. Eng. Awaidha Murshed Al Marar, is a member of the Executive Council, Chairman of the Center of Waste Management - Abu Dhabi (Tadhweer), Chairman of Department of Municipal Affairs and Transport and Chairman of Etihad Rail.

A trained civil engineer, he worked at ADNOC for more than 15 years, holding a variety of increasingly senior positions and being directly responsible for the delivery of a series of key projects. H.E. Eng. Al Marar offers a wealth of highly relevant civil engineering experience, which is of enormous practical value as Abu Dhabi Airports works towards completing the Midfield Terminal Complex.

H.E. Eng. Al Marar holds a Bachelor’s degree in Civil Engineering from the University of Arizona, Tucson, USA, and an MBA from the UAE University’s College of Business and Economics.

He is a member of the UAE Society of Civil Engineers and the American Concrete Institute.

H.E. Abubaker Seddiq Al Khoori

His Excellency Mr. Al Khoori is the Chairman of Aldar Properties. Previously, he was the Managing Director of Sorouh Real Estate, and worked as the Assistant Director of the Abu Dhabi Investment Authority.

Mr. Al Khoori has around 22 years of experience in the fields of finance and international investment and over 10 years in the real estate sector.

He is currently the Vice Chairman of Waha Capital PJSC. He is also a board member of Abu Dhabi Ports Company (ADPC) and Abu Dhabi Airports Company (ADAC).

H.E. Al Khoori holds a degree in Finance from Linfield College in McMinnville, Oregon, USA, and is a certified Chartered Financial Analyst (CFA) and a member of AIMR.

H.E. Musabbah Mubarak Al Marar His Excellency Musabbah Mubarak Al Marar is the Acting Director of Abu Dhabi City Municipality, a position that he took on in September 2014.

Previously, H.E. Al Marar was the Executive Director of the City Services Sector in Al Marfa’a, after which he worked as the General Manager of the Western Region Municipality. He has also served on the Executive Management Committee in the Western Region Municipality, and as a member of the Supreme Committee of the Environment, Health and Safety System in Abu Dhabi. He has also been a member of the Housing Authority for UAE Nationals, since 2015.

H.E. Al Marar obtained a Bachelor’s Degree in Economics from the United Arab Emirates University in 1995, following which he served as the Director of Administration and Personnel at the Abu Dhabi National Oil Company (ADNOC) from 1995 until 1999.

As well as being on the board of Abu Dhabi Airports Company, he is a board member for the Abu Dhabi Monitoring and Control Center and several other organizations.

H.E. Ahmed Ali Mattar Al Rumaithi H.E Ahmed Ali Al Romaithi is the Chief Executive Officer of Al Dhabi Investment PJSC. He has over 20 years of extensive experience in the investment industry. His main aim is to accomplish shareholders’ expectations and ensure that the company achieves its financial goals.

H.E. Al Romaithi is also currently a board member of several institutions, one of which is the Etihad Aviation Group, and he is a member of several other committees including the Abu Dhabi Investment Council, Etihad Airways, and ADNOC, giving him a thorough understanding of finance and corporate governance.

Previously H.E. Al Romaithi worked at Abu Dhabi Investment Authority as a Deputy Director and as an Investment Practitioner.

H.E. Al Romaithi holds a Bachelor’s Degree in Business Administration from The University of Denver, USA. He is also a certified Chartered Financial Analyst (CFA).

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H.E. Eng. Mohamed Mubarak Al Mazrouei

H.E. Eng. Mohamed Mubarak Al Mazrouei has 27 years of experience in major infrastructure projects, with key leadership responsibilities managing multi-billion dollar projects in the aviation and transportation sectors.

He was formerly Chief Executive of Manazel Real Estate PSJC, a leading developer of residential property in Abu Dhabi, a position he held for more than four years. Earlier in his career, he was the Projects Director of the General Authority of Health Services and also held a number of roles in the Directorate of Public Works.

H.E. Eng. Mohamed Mubarak Al Mazrouei is also a member of Board of Directors of Abu Dhabi Ports (ADPC).

Eng. Mohamed Al Mazrouei holds a Bachelor of Science in Civil Engineering from the University of North Carolina, Charlotte, USA.

H.E. Abdulla Abdul Hamid Al Sahi H.E. Abdulla Al Sahi is the Executive Director of the Planning and Infrastructure Sector at the Abu Dhabi Urban Planning Council (UPC). Al Sahi is also a member of the Board of Directors of Abu Dhabi Airports Company.

Al Sahi has nearly 15 years of experience in many professional areas, such as general investment, planning and urban development, energy and corporate services, through his extensive work in different sectors at Mubadala and Tawazun, where he worked prior joining the UPC.

H.E. also worked with the Executive Affairs Authority – Abu Dhabi, and contributed to the establishment of the UPC in 2007, when his employment commenced with the organization.

Al Sahi holds a Bachelor’s Degree in Economics and a Master’s Degree in Administrative Studies from Boston University, USA.

H.E. Eng. Abdulaziz AbdulrahmanAl Hemaidi

H.E. Abdulaziz Abdulrahman Al-Hemaidi was appointed

as a member of Abu Dhabi Airports Company Board of

Directors in 2016.

H.E. Al Hemaidi joined Abu Dhabi Water and Electricity Authority

(ADWEA) in 1997 and has held a number of key positions,

including Managing Director at Abu Dhabi Distribution Company

and Abu Dhabi Water and Electricity Company.

He is currently a member of the Board of Directors of

Abu Dhabi National Energy Company (TAQA), Abu Dhabi

General Services Company (Musanada), Abu Dhabi Water &

Electricity Company (ADWEC) and Abu Dhabi Transmission

& Despatch Company (Transco).

H.E. is the Chairman of Shuweihat Asia Power Company

and President of the Supervisory Board of TAQA-Morocco.

Prior to this, H.E. held key positions at Abu Dhabi Health

Services Company and Al Ain International Airport.

Presently, he is an Advisor at Al Ain Distribution Company,

chairing ADWEA Capital Projects Committee and serving as

a member of ADWEA Executive Committee.

He holds a Bachelor of Science in Civil Engineering from

United Arab Emirates University.

Abdul Majeed Al Khoori - Acting CEO

Abdul Majeed Al Khoori joined Abu Dhabi Airports in 2007,

and is Acting Chief Executive Officer (A/CEO).

Prior to taking on the role of A/CEO in June 2016, Abdul

Majeed served as Chief Financial Officer (CFO) for nine

years and was key in turning the company around

financially into a profit making organization.

Some of his other achievements as CFO included

developing an effective and prudent financial management

framework, implementing budgeting and reporting

mechanisms, establishing a solid financial strategy to

achieve financial sustainability, putting in place financial

governance guidelines by rolling out an accounting policy

and managing key merger activities. He also created

efficiency gains by leading initiatives in cost control and

revenue increase.

Mr. Al Khoori also served as Acting Chief Human Resources

Officer (A/CHRO) for a period, during which time he focused

on managing the company’s human capital to create a culture

of high performance within the organization.

Prior to joining Abu Dhabi Airports, Mr. Al Khoori worked

with leading organizations such as Thuraya Satellite

Telecommunication, UAE Central Bank and National Drilling

Company (NDC) which is part of ADNOC Group.

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CorporateOverview

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Abu Dhabi Airports CompanyAbu Dhabi Airports was formed in 2006 through a mandate from the Executive Council of Abu Dhabi to manage and operate Abu Dhabi International Airport and Al Ain International Airport, oversee its multi-billion dollar expansion plan, and to spearhead the redevelopment of Abu Dhabi’s aviation infrastructure. Abu Dhabi Airports plays an important role in the Government of Abu Dhabi’s Economic Vision 2030.

Today, Abu Dhabi Airports has expanded its portfolio of assets to include Al Bateen Executive Airport, Sir Bani Yas Island Airport and Delma Island Airport, along with a group of companies with diversified activities.

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Airports

Abu Dhabi Airports manages and operates five airports.

Abu Dhabi International Airport

In 1969, Abu Dhabi International Airport (AUH) was opened in its first form at the heart of Abu Dhabi Island, where it remained until 1982. In that year, a decade after the unification of the seven Emirates to form the United Arab Emirates under the patronage and guidance of the late Sheikh Zayed bin Sultan Al Nahyan, may his soul rest in peace, Abu Dhabi International Airport was inaugurated at its current location 32km outside of the capital city.

AUH, the principal asset of Abu Dhabi Airports, is one of the fastest growing airport hubs in the world, currently serving over 100 destinations in more than 50 countries.

Over the next decade annual passenger traffic at AUH is expected to grow to over 45 million. To meet this growing demand, Abu Dhabi Airports is constructing the MTC, which will become the primary gateway for passengers traveling to Abu Dhabi. It is central to the long-term success of the aviation sector in the Emirate.

Al Ain International Airport

Operating since March 31st 1994, Al Ain International Airport is Abu Dhabi’s second airport, and is located 18 km outside of the city center of Al Ain.

It plays a vital role as the location for the UAE’s first aerospace cluster, Nibras Al Ain Aerospace Park. The 5km² complex, jointly developed by Mubadala Aerospace and Abu Dhabi Airports, brings together world-class aerospace manufacturers and suppliers, research and knowledge institutions, and educational and scientific bodies.

Al Bateen Executive Airport

Al Bateen Executive Airport is the first dedicated business aviation airport in the Middle East and North Africa and enjoys a strategic position in the heart of the city of Abu Dhabi. The airport currently has a stand capacity for up to 50 private jets and operates on a 24/7 basis with fast turnarounds, no holding patterns and short taxi times.

As part of its vision to lead the business aviation industry in the region, Al Bateen Executive Airport offers a Fixed Based Operations (FBO) handling service, Munawala, which brings together all of the requirements for business aviation customers visiting Al Bateen as a ‘one-stop-shop’, under the management and co-ordination of a single highly trained customer service team.

Delma Airport

Delma Airport plays a vital role in the development of the island, linking its local population to Abu Dhabi.

Sir Bani Yas Airport

Operations to Sir Bani Yas Airport support tourism to the natural island located 250km southwest of Abu Dhabi.

Subsidiaries

Abu Dhabi Duty Free

Established in 1984, Abu Dhabi Duty Free is responsible for managing all retail, food & beverage outlets and services operating within Abu Dhabi Airports, reaching millions of passenger who arrive, depart or transit through our airports every year.

Offering an array of Duty Free products, luxury boutiques, high street stores, and theme-based dining outlets, Abu Dhabi Duty Free provides an outstanding 24 hour a day shopping and leisure

experience, with a taste of true Arabian hospitality.

With a selection of best-selling cosmetics and skincare, electronics, the world’s finest watches and jewelry, a premium choice of confectionary goods and a dedicated fragrance boutique – offering some products exclusive to the Middle East market - Abu Dhabi Duty Free provides a range tailored to appeal to all.

To satisfy passengers’ taste buds the F&B space includes a wide variety of options,

Munawala

Munawala brings together all of the requirements for business aviation customers as a ‘one-stop-shop’, under the management and co-ordination of a single highly trained customer service team.

Munawala currently operates at Al Bateen Executive Airport, Al Ain International Airport, Sir Bani Yas Airport, Delma Airport, and several UAE military airbases.

including Montreux Jazz Café, CNN Traveler Café, Camden Food Co, O’Leary’s bar, Negroni, Shawarmanji and Yum Cha.

Alongside these offerings travelers can participate in a series of exciting competitions. The ‘Spin and Win’ promotion offers prizes such as Duty Free vouchers or airline tickets to various destinations.

Abu Dhabi Duty Free also holds a regular cash prize draw, “Sensational Big Ticket”, and a monthly “Dream Car” promotion.

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Subsidiaries

The Gulf Center for Aviation Studies (GCAS)

GCAS is an IATA Authorized Training Center and is the first ‘Gold’ member of ICAO TRAINAIR PLUS Programme. It is a center of excellence for airport and aviation training and is based in Abu Dhabi.

It was established in 2009 by Abu Dhabi Airports, to lead the development of the aviation industry in the United Arab Emirates and the region, by

developing highly qualified aviation professionals.

GCAS has also partnered with leading international organizations such as JAATO, ACI, and ICAO to ensure that industry best practices and leading-edge courses are brought to the Middle East.

Through its own courses and those of its partners, GCAS provides training solutions to address the challenges of the 21st century aviation industry.

Abu Dhabi Airports Free Zone (ADAFZ)

Abu Dhabi Airports Free Zone (ADAFZ) operates its facilities at Abu Dhabi International Airport, Al Ain International Airport, and Al Bateen Executive Airport to drive private-public partnerships, investment and property development.

ADAFZ comprises of dedicated business, logistics and light industrial parks functioning as one-stop service hubs. These

parks are purposely developed to attract industry clusters such as:

• Aerospace and Aviation • Maintenance, Repair and

Operations (MRO)• Airport Services• Airline Services• Aircraft Interiors• E-Commerce• Cargo Freight and Logistics• Consultancy• Technology and ICT• Transportation• Warehousing and

Distribution

• Marketing and Events• Knowledge and

Development

Businesses operating out of ADAFZ enjoy duty and tax exemptions, 100% foreign ownership, no restriction on repatriation of capital and profits, zero custom duties, free zone registration & licensing, independent regulations, and a wide range of services within a ‘one-stop-shop’ free zone environment.

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Vision, Mission & ValuesAt Abu Dhabi Airports everything we do is driven by the desire to realize our vision.

Our Vision To be the world’sleading airportsgroup.

Our ValuesOur MissionWe will achieve our vision by:

Being an efficient organization with high performing peopleUnderstanding our customers and stakeholdersDelivering world class airport services and infrastructureEmbracing a culture of quality and excellenceGrowing our business regionally and beyondHonoring our corporate and social responsibilities

Proactive & Ambitious We strive to exceed expectations and achieve the highest standards in everything that we do.

Innovative & Pragmatic We are creative in our approach to business and realistic about the goals that we set.

Focused & Accountable We are driven by clarity of purpose and take responsibility for our actions.

Collaborative & Responsive We are united in our approach to work and receptive to fresh ideas and perspectives.

OperationalPerformance

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Abu Dhabi International Airport 135Check-indesks

3Terminals

1st US Pre-Clearance facilityin the Middle East

2 Runwayswith CAT III Bcapability

850kWebsite visitors every month

11.8kFollowers onInstagram

100KFollowerson Facebook

40kFollowerson Linkedin

43kFollowerson Twitter

1VIP Terminal

Abu Dhabi International Airport connects all corners of the world. Its strategic location, only eight hours flying time from 80% of the world’s population, makes it a global aviation hub and the perfect place to travel to and from.

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2016 was another record year for passenger traffic at AUH, with thehighest passenger numbers ever, a total of 24,482,119 travelers moving though its terminals. This was an increase of 5.1% on the 23,286,632 passengers in 2015.

Aircraft movements decreased slightly from 172,819 in 2015 to 172,069 in 2016, due to the introduction of larger aircraft, such as the A380, on several routes, and a decrease in general aviation and cargo.

2016 saw significant rises in traffic to and from a number of key destinations, such as the United Kingdom, which increased by 11.4%. India remained in top position, with more than four million passengers throughout 2016, representing a market share of 18.1% and an annual growth of 13.3%.

The top five destinations were: India, United Kingdom, Saudi Arabia, Germany and the USA.

Contributing to the significant rise in traffic was the introduction of the Smart Travel System, installed in Terminals 1 and 3 in the first quarter of 2016. This innovative system allows passengers to use automated check-in, bag drop and boarding facilities, in addition to unmanned passport control gates equipped with biometric verification functions and facial recognition technology.

December 2016 was a particularly busy end to the year with 2,189,633 passengers traveling through AUH, representing a 3.7% increase on December 2015. Terminal 3 experienced

a 30% increase, handling 1,474,436 travelers throughout the winter month.

Our partner Etihad Airways produced strong results throughout 2016, which contributed significantly to the increase in passenger traffic at AUH. In fact, Etihad Airways accounted for 76% of traffic at AUH throughout last year, more than 18.5 million passengers. Traffic throughout Terminal 3, the home of the national airline rose to around 15 million passengers – a 12.6% increase compared to 2015.

According to IATA, Middle East carriers had the strongest regional annual traffic growth for the fifth year in a row, highlighting that aviation continues to be a growth sector for the region. They estimate that it is the third-largest market for international passengers with capacity growing 13.7% last year, continuing to outstrip demand.

The expansion plans of Etihad, combined with Abu Dhabi’s status as the capital of the United Arab Emirates, and as an increasingly attractive business and tourist destination, place AUH in the right position as a world leading aviation hub within this competitive market.

2016 was another record year for passenger traffic at AUH, with the highest passenger numbers ever. Annual Passenger Figure

Aircraft Movements

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Passenger Experience – Better Service Through Technology

Abu Dhabi Airports is constantly looking at ways to innovate and provide passengers with a smooth, world-class travel experience. We endeavor to raise the bar on customer service at our airports through our commitment to international guidelines and benchmarking.

The comfort of our guests is our top priority. We want to set the standard for airport service, and to be known for our warm welcome, ease of use of our facilities, on-time performance of our airline partners and exemplary service across our terminals. As the number of people passing through our airports continues to rise, using modern technology is vital to ensure the smooth management of passenger flow. In March we launched Smart Travel at AUH which allows our passengers to check-in and move through Immigration and

Decreased processingtimes by

70%

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Security, interacting only with innovative technology. We worked closely with Abu Dhabi Police and the Ministry of Interior on these pioneering ‘Smart Travel’ processes, and we are proud that we are staying ahead of the innovation curve and delivering the best cutting-edge solutions. This new technology not only provides greater convenience for passengers, airlines and the airport, it also improves security by giving a more accurate and reliable source of passenger data.

By the end of the year five million passengers had registered to use Smart Travel. The system, the first of its kind in the region, has decreased processing times by 70%, and has increased passenger satisfaction

travel experience for passengers. Unlike the conventional system that allows only one passenger at a time to load their belongings into the tray, the ATRS provides four stations at which travelers can simultaneously prepare their bags for screening.

Abu Dhabi Airports will continue to contribute to our nation’s aviation story by improving quality and operational efficiency through innovation.

by giving travelers more time to enjoy the airport’s facilities. Ultimately such improvements contribute greatly to meeting the requirements of Abu Dhabi Vision 2030 and the Abu Dhabi Plan, both of which highlight travel and tourism as cornerstones of a diversified economy.

We also successfully installed a new Automated Tray Return System (ATRS) in 2016, to speed up the process of hand luggage screening at Terminal 3 in AUH. The new system allows for the processing of more than four times the number of bags that conventional screening lanes do, reducing screening wait times and congestion and providing a smoother

5 millionpassengers

more than4 times

By the end of the year The ATRS allows for the processing of

had registered to use Smart Travel the number of bags

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Best Airport in the Middle East

Abu Dhabi Airports received two prestigious awards in the 2016 Airport Service Quality Awards (ASQ), given by Airports Council International (ACI). AUH was rated as “Best Airport in the Middle East”, and “Most Improved Airport: Middle East” for 2016.

The ASQ Awards recognize airports around the globe that demonstrate a commitment to providing an excellent customer experience and they are given on the basis of passenger surveys that are supervised by ACI. Passengers give their views on a group of services offered to them, as well as

rating their satisfaction with these services provided by the airport. The areas reviewed include airport access, check-in, security screening, retail facilities, and restaurants amongst other services.

Awards are then presented to those airports whose customers have rated them the

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highest over the course of the year. As the awards are based on passenger feedback they are seen as the best vote of confidence in an airport’s services, and are thanks to the hard work and dedication of those working across the terminals.

Abu Dhabi Airports was the first airport in the region to join Airports Council International, the trade association of the world’s airports, and winning these two awards coincides with the tenth anniversary of the company’s membership with the organization.

The airport also won “The Airport of the Year Award” in the 10-30 million passengers category at the Air Transport News (ATN) Awards held in Salzburg, Austria in March 2016.

Airports were judged on several criteria for the award category including: airline, service quality, passenger friendliness, innovation and entrepreneurship, financial performance, and corporate social responsibility.

All of these awards demonstrate the commitment of Abu Dhabi Airports to providing world-class service and reaffirm Abu Dhabi’s position as a world-leading aviation hub.

US Preclearance

In March 2016, the award-winning United States Customs and Border Protection (CBP) facility at AUH welcomed its one millionth passenger.

Elizabeth Dail from Washington, departing on Etihad Airways’ flight EY131 to Washington DC, was the millionth passenger to use the unique facility, which allows immigration, customs and security clearance procedures for arrival to the United States to be completed at AUH.

To celebrate this milestone Abu Dhabi Airports, CBP and Etihad Airways presented Ms. Dail with 250,000 Etihad Guest Miles and an upgrade to First Class for her US bound flight.

AUH is one of the few airports around the world, and the only one in the Middle East and Africa to host a U.S. Customs and Border Protection facility.

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Al Ain International AirportAircraft movements dropped by 5% at Al Ain International Airport (AAIN) in 2016 to 73,815, from 77,317 the previous year, however, passenger traffic rose significantly by 58%, from 61,271 in 2015 to 96,679, due to the increased frequency of Air India Express and the commencement of Nile Air operations.

69,546 61,27196,739

Annual Passenger Figure 2014 2015 2016

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Over the last year several key projects at AAIN have been completed, including the refurbishment of the VVIP lounge and the ATC Tower, and the development of phase 2 of the Cargo Terminal. The passenger terminal is due to be refurbished and several other expansion projects are underway or about to begin, including:

• The design and construction of a new administration and crisis management building

• Expansion of the apron and widening of two taxiways• New VVIP lounge• Refurbishment of North and South Fire Fighting Stations

Over the last yearseveral key projectsat AAIN havebeen completed...

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In addition, several stakeholders have also undertaken projects in the last year, which include:

• Creation of Advanced Military Maintenance Repair and Overall Center (AAMROC) Facility which includes hangars, hard stands, taxiway, HQ, and associated infrastructure;

• Expansion of Etihad airside facility;

• Cloud seeding facility – expansion of the apron and sheds; and

• Nibras infrastructure and utilities project.

During 2016 the number of airlines operating from Al Ain International Airport increased, bringing the total to three. In March, Air India Express increased its flights to four flights per week, operating to several destinations in Southern India. In July, Egyptian based carrier, Nile Air began flights to and from the city, its first destination in the UAE, linking Al Ain with Cairo International Airport four times a week. The service further strengthens the tourism and business ties

between the UAE and Egypt and builds Al Ain’s prominence as a growing international tourist destination.

Airbus Hot Weather Testing

Aircraft manufacturer Airbus returned to Al Ain International Airport in 2016 to begin a series of hot-weather testing for two new airplanes.

The team spent several periods over hot months of the year conducting their exercises to ensure that the aircraft operated as expected in extreme weather conditions.

Air Aerobatics Show

For several years Al Ain International Airport has been the home of the UAE’s air aerobatics show – hosting some of the world’s best aerobatic squadrons including the UAE Air Force. The event is supported by the airport team via the provision of landside and airside facilities, ground support, ANS and emergency services.

Nibras

Nibras Al Ain Aerospace Park is a multi-faceted development that is supporting the establishment of a sustainable aerospace industry in Abu Dhabi. Jointly created by Abu Dhabi Airports and Mubadala, and in line with Abu Dhabi Economic Vision 2030, Nibras is a key driver in diversifying the Emirate’s economy.

Nibras is currently home to several aerospace manufacturing and service providers, and is opening its doors to other international aerospace organizations and key industry leaders. By co-locating aerospace businesses in Al Ain, Nibras maximizes the synergies across the value chain and focuses effort in one place.

Nibras Al Ain Aerospace Park is a free zone and offers tenants the opportunity to fit into an integrated community of aerospace and technology industry players that will continually deliver innovation creating a long-term sustainable environment for profitable growth.

Some of the tenants include:

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Al Bateen Executive Airport Al Bateen Executive Airport (ABEA) has shown major growth during 2016, a particularly busy year for the airport. Passenger traffic increased, the airport hosted the 4th edition of Abu Dhabi Air Expo, an international aviation event which was part of Abu Dhabi Aviation and Aerospace Week, and ABEA welcomed back Solar Impulse, the first solar powered plane to circumnavigate the globe. ABEA also opened a new VVIP terminal and Security Operations Centre, signed an MOU with Paris Airport, and a partnership deal with one of the major automotive brands, Bentley.

191,242 188,793303,284

Annual Passenger Figure 2014 2015 2016

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Passenger Traffic

Al Bateen Executive Airport, the first exclusive business aviation airport in the Middle East and North Africa (MENA) region, saw 65% year-on-year growth in passenger traffic figures in 2016, surpassing its previous performance in 2015.

November once again bought in the highest passenger traffic due to F1, with a total of 29,681 travelers which included

140 executives, F1 team members, and government officials.

Sheikh Zayed Terminal accounted for 280,800 of all arriving passenger traffic throughout the year, with the remaining proportion of travelers passing through the VIP Terminal.

The steady influx of passengers at Al Bateen Executive Airport is testament to its world-class services, top-quality facilities and strategic location as the region’s first airport tailor-made for business aviation.

Air Expo 2016

In March 2016, Air Expo returned to Al Bateen Executive Airport as part of the region’s first Abu Dhabi Aviation and Aerospace Week, which was held under the patronage of His Highness General Sheikh Mohammed bin Zayed Al Nahyan, Crown Prince of Abu Dhabi and Deputy Supreme Commander of the UAE Armed Forces and the Chairman of the Executive Council of Abu Dhabi Emirate.

Aviation and Aerospace Week, and worked in coordination with the other entities involved to ensure its success. The week also boosted traffic to ABEA and helped to place Abu Dhabi on the general and private aviation map.

The main event under Al Bateen’s guardianship was the Abu Dhabi Air Expo which brings together major players in aviation, enabling attendees to discover the industry’s latest developments and innovations. The 2016 event also included the Abu Dhabi Heli Show and

Middle East Aviation and Careers Conference, both being held for the first time.

Air Expo 2016 occupied nearly 60,000m2 of space with manufacturers and suppliers exhibiting the latest private aircraft, helicopters, airport equipment and services, avionics, and providing information on insurance and financing.

A number of aircraft made their debut at the show, including Etihad’s Boeing Dreamliner 787.

Running alongside the three-day show for the first time was the Middle East Aviation Career

Conference & Exhibition (MEAC), which was held at the Gulf Center for Aviation Studies (GCAS). This inaugural conference highlighted key issues facing this dynamic industry, such as the challenge of securing human capital. Two of the conference discussions centered around how to develop national talent, and ways to attract more women to the aviation and aerospace sectors.

One of the highlights of the week was the signing of a memorandum of understanding between Abu Dhabi Airports and Aéroports

de Paris (ADP), paving the way for extensive collaboration between Al Bateen Executive Airport with Le Bourget-Paris Airport. The two airports will work together on a variety of aviation industry issues, focusing in particular on customer service, technology and sustainability. They aim to share critical information and news around trends in civil aviation administration and policies, and will conduct personnel exchange programs to foster human resources with global skills and improve training capabilities.

Air Expo attracted 6,500 visitors with 57 aircraft on display and 155 exhibitors.

The Abu Dhabi Aviation and Aerospace Week brought together a collection of world-class unique and innovative exhibitions, conferences and seminars, across all aspects of aviation and aerospace, from general and commercial to military. The week included several events including: the Abu Dhabi leg of the Redbull Air Race; UMEX, the region’s leading unmanned systems exhibition and conference; the Global Aerospace Summit; Abu Dhabi Air Expo; and the Middle East Aviation Careers Conference.

The Al Bateen Executive Management Team was part of the organizing committee for the

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A World First

In 2015 an exciting project started from Al Bateen Executive Airport (ABEA). Pilots Bertrand Piccard and André Borschberg, took off from the city airport to attempt to be the first to circumnavigate the globe in a solar powered aircraft, to promote the use of renewable energies.

In July 2016, Al Bateen Executive Airport was home to a world first. 17 months after it took off from the airport, Solar Impulse II landed back at ABEA and became the first aircraft to

circumnavigate the globe without using any fuel.

With the airport closed from 3.00am to 7.00am the aircraft had chance to glide safely onto the runway, welcome by a waiting crowd from around the world and a host of VVIPs including Dr. Sultan Al Jaber, Minister of State and Chairman of Masdar, Dr. Thani Bin Ahmad Al Zeyoudi, Minister of Climate Change and Environment, and H.S.H. Prince Albert of Monaco.

The plane had 16 stop overs on its 40,000km journey, including Oman, India, Myanmar, China,

Japan, the United States, Spain and Egypt. Over its entire mission it completed more than 500 flight hours, cruising at altitudes of up to 9,000 meters and at an average speed of between 45km/h and 90km/h.

The Solar Impulse project was brought to fruition with the hope of promoting clean technologies in aviation, and reducing carbon emissions.

After arriving safely at Al Bateen, Solar Impulse was dismantled and stored at the airport until it was shipped back to Switzerland in November 2016.

Over its entire mission it completed more than 500 flight hours, cruising at altitudes of up to 9,000 meters and at an average speed of between 45km/h and 90km/h.

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VVIP Terminal

At the start of 2016 Al Bateen Executive Airport’s new VVIP terminal opened, for the exclusive use of royalty, visiting heads of state, ministers, senior diplomats, and high level business executives.

The distinctive curved roof of the new VVIP facility is inspired by the iconic design of the Midfield Terminal Building (MTB) currently being constructed at Abu Dhabi International Airport. The 2,200m2 terminal has the same ultra-modern appearance and, like the MTB, it has been constructed to strict sustainability guidelines, receiving a 3 Pearl design rating from Estidama - Abu Dhabi’s Urban Planning Council.

The terminal is a stand-alone structure, with its own dedicated carpark, immigration services, and passport facilities.

The interior of the building has been configured to the highest possible specifications, catering to all the requirements to be expected by VVIP passengers. These include an open majlis, private majlis, presidential suite, meeting rooms, offices and male and female prayer rooms.

Every aspect of the building’s design, development and finish has been delivered to the highest standards, in keeping with the airport’s desire to provide passengers with the best possible service.

Every aspect of the building’s design, development and finish has been delivered to the highest standards, in keeping with the airport’s desire to provide passengers with the best possible service.

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Security Operations Center

In 2016, Al Bateen Executive Airport worked with its stakeholders to build a state of the art Security Center to enhance security at the airport.

This building homes the CCTV operations center which is monitored 24/7 by the Airport Police. It also has a fully equipped Crisis Management Center and additional offices for the CCTV maintenance team.

It is supported with backup generators and UBS batteries which guarantees 24/7 operations even during any power interruptions that may occur.

Agreement with Bentley

Al Bateen Executive Airport signed a two-year agreement with Bentley to be the official car partner at the airport. Their cars are used to transport passengers to and from aircraft and the VVIP lounge.

Munawala

At the beginning of 2016 Dhabi Jet was rebranded as “Munawala” – meaning “handling” in Arabic – to reflect the fact that the company had evolved into a fully-fledged ground handling service provider.

Munawala is headquartered in Al Bateen Executive Airport and is a service provider offering a ‘one stop shop’ contact point focused on delivering exceptional customer service.

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The key offerings of Munawala are:• Fast and seamless transition time

from arrival to departure• Spacious and luxurious Executive

Terminal with opulent private lounges• Meeting & conference facility• Ramp access from aircraft to terminal

by luxury car• Onsite Immigration & Customs

support• Fast and private baggage screening• Secure car parking• Onsite gourmet catering provider

In 2016 Munawala began passenger handling operations at Al Minhad Airbase, and was awarded a contract as the ground handling agent for Nile Air which began operating from Al Ain International Airport.

Munawala also began to provide customer service staff in the new VVIP Terminal at Al Bateen Executive Airport.

In November 2016 Munawala provided the ground handling support for loading the Solar Impulse II onto a cargo plane for its triumphant return to Switzerland. This complex logistical request involved arranging for the use of special main deck loaders to be in position, which are not normally in place at Al Bateen Executive Airport.

Sir Bani Yas Airport

Passenger Traffic was down in 2016 due to upgrades being undertaken. Abu Dhabi Airports is investing in an ambitious expansion project to redevelop the airport’s main terminal, and the seaplane and boat terminals, converting them into state-of-the-art facilities. In 2016 a new fire station was built and upgrades to the runway

were completed to maintain GCAA certification requirements.

Delma Island Airport

At Delma Island Airport, passenger traffic and movements were up in 2016 by just over 11% on the previous year. Delma Airport received the Air Traffic Services certificate from GCAA ANA, along with Greenfield License Authorisation from the GCAA. These allowed us to take over the Delma Airport ATS from the Military.

At the beginning of 2016 Dhabi Jet was rebranded as “Munawala” – meaning “handling” in Arabic – to reflect the fact that the company had evolved into a fully-fledged ground handling service provider.

FinancialPerformance

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Delivering Sustainable Results

2016 was a challenging year for the Middle East aviation industry. A number of factors, including an austerity drive by the Chinese Government, demonetization of the Indian currency, weakening commodity and foreign exchange markets, coupled with an uncertain political climate such as Brexit, cast their shadow on the global economy in general and on the region’s air travel in particular. AUH was no exception. Despite these challenges we managed to close the year with 24.5 million passenger movements at a year-on-year growth rate of 5% and 172,000 air traffic movements at a year-on-year growth rate of 2%.

Against this softened passenger backdrop, ADAC clocked in a credible performance for 2016 increasing revenue by 23% as a result of the introduction of new charges and continued effort by our commercial team to further enhance the commercial potential of AUH. 2016 saw a strong performance of the aeronautical business and effective management of our non-aeronautical concessions. ADAC Group’s operating expenses decreased by 0.2% in FY16 as compared to FY15. The prudence of ADAC Group’s subsidiaries, divisions, and departments has been instrumental in keeping operational costs under control. On the operating profit front our EBIDA saw a 121% growth compared to

FY15 due to enhanced revenues from aeronautical business and cost reduction across the group.

Abu Dhabi Airports will continue to follow the path of excellence and drive up revenues through better value offerings, higher service standards, backed by

strong marketing campaigns. A razor-sharp monitoring of operational costs will also be maintained to positively impact the EBIDA.

Operating Revenue

ADAC Group’s operating revenue grew by 23%, driven mainly by a solid performance from the aeronautical business, supported by an enhanced contribution from Abu Dhabi Airports Free Zone and the property

The prudenceof ADAC Group’s subsidiaries, divisions, and departments has been instrumental in keeping operational costs under control.

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businesses. This robust aeronautical revenue performance helped to mitigate lower commercial and miscellaneous revenues, largely as a result of operating AUH passenger facilities significantly over capacity.

Aeronautical revenues grew by more than 50% mainly as result of the introduction of new passenger charges. This was despite changes in passenger mix (originating vs. transfer) compared to 2015.

The non-aeronautical revenues rose by 5% year-on-year despite a lower than expected increase in passenger numbers and capacity constraints in our terminals. In the Retail Duty Free business, the Credit Line grew 30% to emerge as a top category, making up for shortfalls in other core categories.

We have also taken first steps to venture into the e-commerce space with the launch of our online Duty Free site to enable travelers to browse and shop online from wherever they are, prior to their

arrival at the airport. Our anchor retail campaigns like “Scratch and Win” and “Summer in Abu Dhabi” (done jointly in collaboration with the Abu Dhabi Tourism & Culture Authority) were particularly well received.

Our F&B business was impacted adversely by a reduction in voucher sales by airlines. Spend per passenger for retail and F&B concessions fell.

The Duty Free and retail consumer

sentiment worldwide has been observed to be rather low, both on and off the airports. Among other non-aeronautical businesses, a strong uplift in income was achieved in the businesses of the VIP terminal (500%+), car rentals, foreign exchange, baggage wrap (30%+ each) and lounges (10%+). Other contributors are rental income from new Nibras Al Ain Aerospace contracts, increase in advertising income and revenues from free zone services.

Operating Expenses

ADAC Group’s operating costs reduced by 0.2% due to a decrease in staff and other costs. There was an increase in outsource service costs.

Staff costs reduced due to a hiring freeze implemented in 2016; savings in training costs; and changes in staff health insurance and duty travel allowances.

The increase in ANS costs at Abu Dhabi

ADAC Group exceeded its 2016 EBIDA target, recording a growth of more than

23%

International Airport and Al Ain International Airport is a key contributor to the increase in outsource services costs. In addition, facilities management costs increased due to a one off transition cost.

EBIDA / Operating Profit

ADAC Group exceeded its 2016 EBIDA target, recording a growth of more than 120%, due to strong revenue growth performance and razor-sharp monitoring of operating costs.

Commercial Performance

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Creating Unique Retail Experiences

Abu Dhabi Airports is committed to working with leading partners in travel retail to introduce exclusive promotions and offers that guarantee an unparalleled shopping experience for our passengers.

With more passengers traveling through AUH, the retail side of the business has been consistently busy, in spite of the global financial situation and currency fluctuations.

While the whole company works towards the opening of the state-of-the-art Midfield Terminal, all areas of the business have still been focusing on the strategy of continual improvement of our existing terminals to

enhance our passengers’ experience as they arrive or leave the capital.

In Duty Free, several new stores opened their doors in 2016. Terminal 1 welcomed the addition of a multi-branded sunglass store and a fashion watch boutique, bringing a large selection of popular brands.

Following extensive market research a multi-category supermarket was opened, which proved to be extremely popular, retailing lower priced food, confectionary, beverages & tobacco, specifically tailored to a very important segment of our passenger base from the Asian subcontinent.

On the lower level of Terminal 1 the impressive beauty brand line up was extended with

additional space, and the introduction of Khiels and Urban Decay.

The Terminal 3 stores were also given a revamp, with an upgrade to our major beauty house, delivering the best possible brand experience. And in Q3, passengers were delighted by the new Khiels and Urban Decay counters which joined another new household name - Benefit!

Over 2016 the number of flights to the US using the US Pre Clearance Facility increased in frequency, which led to the facility’s Duty Free store nearly tripling in size, enabling us to offer a much wider range of Duty Free products.

In June the passenger experience at AUH was further enhanced by the launch of Abu Dhabi Duty Free’s website, www.addf.ae, which enables travelers to browse and shop online from wherever they are, prior to their arrival at the airport.

The online store, which offers around 1000 of the most popular products varying from beauty, fragrances, food and confectionery to jewelry, sunglasses, watches, souvenirs, and toys, allows passengers to select their desired items online and pick them up from designated collection points conveniently located inside Abu Dhabi Duty Free. Products are available for guests departing, arriving, or transiting through the airport, and those who are using the exclusive VIP Terminal.

Online orders can be made between two weeks and up to four hours before a flight. By using the website passengers can shop efficiently and spend more time enjoying the other facilities on offer at the airport.

Just four months after it launched, the website was named “Best in Class” in two categories - E-Commerce and Consumer Goods - by the Interactive Media Council.

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Dining Experience

Abu Dhabi Airports continued to develop and improve the range and quality of food and beverage on offer throughout 2016, in line with the demands of the changing demographic of passengers traveling through its terminals.

In Terminal 1, “Jaipur”, a competitively priced Indian food outlet was opened to offer great value for money options targeted at those passengers traveling to and from the Indian subcontinent.

“Pret to Go” also opened its doors in T1, providing fresh sandwiches, drinks and snacks for customers to eat in or take away.

In Terminal 3, the opening of Cinnabon and Costa Coffee proved extremely popular. Both are strong well-known brands, and have proved a hit with those looking for the comfort and

security of a familiar concept away from home.

Outside of the terminal buildings, the Al Ghazal Golf Club, the only sand golf club in the Emirate, and another asset of the commercial arm of the business, benefited from a full refurbishment of its Club House, restaurant, gymnasium and members’ facilities.

We will continuously adjust and improve our commercial offerings where necessary to cater to the diverse needs of our passengers. In addition, we will bring in new and exciting brands to Abu Dhabi Airports to enhance the overall shopping and lifestyle experience. Our aim is to elevate the airport experience to the next level by offering our guests irresistible shopping deals and delectable F&B options. We have a large passenger demographic and we take special care to ensure that everyone’s preferences and tastes are accommodated to the highest of standards.

During the summer season, Abu Dhabi Duty Free provided passengers with a fantastic shopping experience with a number of promotions, retail exclusives and culinary treats. Offers include ‘Spend & Win’ promotions across all shops throughout the airport. Sharaf DG and Pure Gold also introduced special products and deals during the summer months.

Travelers wanting to stock up on some traditional goods before flying home have been able to visit the new “Souk” area in Terminal 3, which sells a range of local handicrafts and edible gifts. During the summer season, there were further treats with Arabian entertainment such as oud players, henna artists and sougha weavers demonstrating their talents.

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Transforming the Airport Dining Experience

Once operational the MTB will provide a number of world first exclusives in terms of its F&B offering, including celebrity chef inspired outlets unique to AUH. These innovative ideas will be spread across more than 11,300m² of dining space.

The F&B offering at the MTB will challenge the very perception of F&B retailing in an airport environment thus far and will set the benchmark for dining concepts moving forward.

Over 80 concessionaires submitted more than 250 brands to Abu Dhabi Airports when the process began to select the F&B providers back in April 2015. Bidders were required to produce spectacular and innovative ideas that would put an emphasis on enhancing passenger experience above all else. Solutions outlining authentic, technological and sustainable details were sought, which would reflect Abu Dhabi’s renowned hospitality, to further cement the capital’s status as a top-tier destination. The four main concept pillars that we

outlined for the bidders were: experiential dining – adding experience to the occasion; customization – giving customers the chance to interact and be involved with the end product; casualization – providing familiar yet outstanding dining environments, whilst offering a wide menu selection; and personalization – present brands that resonate with diners and make a personal connection. In addition, we challenged bidders to capture the essence of Arabian hospitality.

The winning concessionaires were those that demonstrated their ability to deliver on the vision behind it all: providing spectacular ideas that will translate into sensational experiences, and exceeding the expectations of our business partners and customers alike.

In May 2016, we awarded the concessionaire contracts for Abu Dhabi Airports’ MTB F&B outlets to four world-class retailers: Lagardère Capital, HMSHost International, SSP, and Emirates Leisure Retail (ELR).

These four globally renowned companies join the Duty Free Concessionaries announced at the end of 2015: Aer Rianta International and Lagardère Capital.

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Abu Dhabi Airports Free Zone

Abu Dhabi Airports Free Zone (ADAFZ) is a subsidiary of Abu Dhabi Airports. ADAFZ began operating towards the end of 2012 and has been able to attract significant global attention. It is home to more than 180 Free Zone companies from around the world. ADAFZ districts spread across an area of 88.3 km2 at:

• Abu Dhabi International Airport• Al Bateen Airport• Al Ain International Airport

Enterprising businesses are given the start-up support they need to establish their corporate legacies. By providing a wide range of options, ADAFZ gives businesses the freedom of choice they require to find the best solutions to all their business requirements. At ADAFZ, businesses are guided from the earliest stage of filing applications, to the registration of the

company and the selection of activity, all the way to the leasing of a facility and licensing. ADAFZ provides the following facilities:

• Light Industrial Units (LIU)• Executive offices• Executive desks• Flexi-desks• Partially fitted-out offices• Plots of land for development• Retail and showroom spaces

Logistics Park

The Logistics Park spreads over a total area of 114,000m2. The first phase of the park hosts 100 Light Industrial Units (LIU) offering value-added services specific to logistics, freight, warehousing, storage, distribution, assembly, import & re-export, and light industrial sectors.

The LIUs can be leased in multiples of 360 m2, up to a floor area of 2,880m2 under one roof. By the end of 2016 Logistics Park was 95% occupied.

LICENSES

VISAS

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Business Center

The Business Center’s fully furnished offices are equipped with latest ICT systems & technologies, enabling customers to operate in a dynamic business environment. It offers an extensive range of serviced business units of various sizes to suit all requirements:

• Executive offices• Executive desks• Flexi-desks• Executive conference rooms

By the end of 2016, 80% of the offices and 75% of the desks were occupied.

Business Park

The Business Park consists of a cluster of commercial buildings located adjacent to Abu Dhabi International Airport’s Terminal 3.

The Business Park One building is a four floor grade-A building designed and built in accordance with the Abu Dhabi Urban Planning Council’s vision for Estidama 2 Pearl status. It offers utmost convenience and business efficiency for companies looking to work within an airport and Free Zone environment and attain easy access to thriving global markets.

Facts and figures for 2016

1,620

28

799

99

FREE ZONE

NEW

NEW

RENEWED

EMPLOYEES

LICENSES

VISAS

LICENSES

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Some of ADAFZ’s customers:

At the close of the year ADAFZ had 181 companies from 31 countries in operation under its wing, with 28 joining in the past year.

ADAFZ has significantly contributed to the non-oil foreign merchandise trade in the Emirate of Abu Dhabi, with AED 4.67 billion imported into the Emirate via ADAFZ’s Logistics Park in 2016, and re-exports valued at AED 6.26 billion in 2016 and a growth rate of 1182% compared to 2015.

Companies now operating from ADAFZ include in-flight catering, logistics and warehousing, cold storage, technology & ICT, aircraft chartering, e-commerce, and management consultancy providers.

All tenants of ADAFZ have access to a package of Free Zone incentives including full duty and tax exemptions, 100% foreign ownership, and the ability to repatriate capital and profits. They also have a broad spectrum of integrated services, including company registration, licensing, leasing, rapid visa processing, facility management and customs facilitation. Our ‘one-stop-shop’ approach for aspiring tenants was augmented in 2016 by the opening of an office of the General Directorate of Residency and Foreigners’ Affairs.

ADAFZ is clearly a significant driver for foreign direct investment, helping to position the Emirate as an international center for aviation, logistics, and technology.

All tenants ofADAFZ have access to a package of Free Zone incentives including full duty and tax exemptions, 100% foreign ownership, and the ability to repatriate capital and profits.

ConstructionProgress

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Midfield Terminal Building A Mega Project in the Making

156Check-incounters

1Transit Hotel

3,400 Short term spaces1,500 Long term spaces

19,200 Bags/hourBaggage handling capacity

106 Passengerboarding bridges

48 Self-Servicecounters

35,000m2

Retail andF&B space

30,000m2

Lounge space180m Longestarch span

319mRoof span atwidest point

52mCeiling heightat highest point

14Remotestands

65ContactGates

742,000m2

Gross area

Capacity ofover30 MMPA

The Midfield Terminal Building (MTB) will be the one of the largest passenger terminals in the world, and one of the region’s most architecturally impressive structures. The terminal building will be 742,000 m2 in size and visible from more than 1.5km away.

The MTB, which is set to become the primary gateway for the national carrier Etihad Airways and its partners, will also include cargo and catering facilities, utilities, and related infrastructure. It is situated between the two runways at AUH allowing for the shortest possible journey from runway to parking stand and a quicker and smoother experience for passengers.

6Levels

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Construction work on the Midfield Terminal Building (MTB), the key component of the Midfield Terminal Complex (MTC), one of the most impressive structures currently under construction in the Middle East, progressed further over 2016.

The year began with the successful pressure testing and unveiling of the building’s completed District Cooling Plant, one of the biggest such facilities in the UAE. With a total capacity of 55,000 metric tons of refrigerant, the District Cooling Plant will provide air conditioning for the MTB through 18 chillers and two thermal energy storage tanks. The district cooling system meets rigorous international green building standards and utilizes innovative technology to increase energy efficiency and provide sustainable air conditioning for the MTB.

As summer approached, two of biggest milestones in the project were reached. In May the steel structure of the central processor roof was finished following the installation of the last piece of metal. With the main steel structure completed, work began on reaching the next milestone, the de-propping of the final arch in the roof, which was finished in June.

The spectacular roof structure which comprises of 18 steel arches, is a complex piece of engineering. The arches were put in place and propped for support. They then had to be de-propped once the roof was completed so that the structure could become completely self-supporting.

The de-propping process took several months of hard work. The final de-prop in June took three days and 90 jacking

points were used around the building for support while the process was underway. Once that was done, the construction team began to clear the 50 support towers under the roof, which took them several more weeks.

2016 also saw good progress made on the primary and secondary roads servicing the building and the substantial completion of the carpark structure.

The APM tunnel connecting the MTB to future buildings was complete by end of 2016.

By the end of the year the enveloping of all four piers was substantially complete, fit out had commenced on piers, and work had begun to enclose the central processor area.

The year began

with the successful

pressure testing

and unveiling

of the building’s

completed District

Cooling Plant, one

of the biggest such

facilities in the

UAE.

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Airside Development Program

One of the key projects completed during 2016 as part of the Airside Development Program was the construction of the fifth fire station at AUH. This 4,100m2 facility is centrally located between the airport’s two runways to enable its team to provide

a quick response in an emergency situation.

The impressive facility was developed in collaboration with all relevant bodies and the construction and operational plans for the new fire station are fully compliant with the regulations and requirements of the Abu Dhabi Civil Defense General

Directorate and the General Civil Aviation Authority. It will be equipped with five response vehicles, and 20 firefighters.

The new fire station is a key facility for the expansion plans of the capital’s airport and it has been designed in line with optimum safety and security standards, to handle dynamic emergency situations and

potential hazards that could occur in an airport and its surrounding environment.

2016 also saw the complete refurbishment of the southern runway and the start of work to construct a tunnel connecting the MTB with the Southside Terminals 1&3, which will be finished in 2017.

Work began on a project to update the airfield lighting control management system in order to improve operational efficiency and safety, particularly during low visibility conditions.

12 additional parking stands became operational at AUH during the course of the year, providing additional stand capacity for the airport.

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Southside Terminals Enhancement Program

The Southside Terminals Enhancement Program (STEP), was substantially completed in 2016.

The Southside Terminals are the existing Terminals 1, 2 and 3 at AUH. This program included:

• Increasing check-in capacity in T3 by adding 24 new counters, bringing the total number to 57

• Minor improvements to T2

• 1,000m2 of additional passenger holding space in T1

• Expansion of transfer baggage facility to allow more efficient processing and increased handling capacity for transfer baggage

• Construction and opening of T3 Airport Management Center, a 1,300m2 building, integrating all key operations management into one area

One of the most significant improvements made as part of STEP was the removal of the front of house baggage screening prior to check-in in T1. Front of house

screening was resulting in the slow flow of passengers due to the low throughput capacity of manual baggage screening in a stand-alone arrangement. By removing it and establishing a baggage screening check point in the T1 baggage handling system, a passenger bottle neck was removed and travelers can now move directly to the check in counters upon arrival in T1. It has also resulted in increased baggage throughput capacity to 2,400 bags/hour and enhanced baggage processing which reduced the rate of rejected bags.

Our People

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1223ADAC Employees

50.37%EmiratizationPercentage

Attracting and Nurturing TalentEmiratization is one of the distinguishing features ofAbu Dhabi Airports’ sustainable growth and development plan and the recruitment and retention of UAE National talent is integral to our success. At the end of 2016, our Emiratization level was 81.25% within the senior management and executive team, while the total Emiratization percentage was at 50.37%.

In parallel with our Emiratization goals, we have also developed a National Development Program (NDP) for employing and training UAE graduates. A total of 38 graduates have now been confirmed into permanent roles in all departments across our organization.

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Gulf Center for Aviation Studies (GCAS) Abu Dhabi Airports nurtures the talents of our employees to realize their full potential so as to allow them to grow together with the company. GCAS is leading the way in providing and developing effective training solutions and globally recognized accreditations which will support Abu Dhabi Airports’ efforts in recruiting and retaining high quality, talented individuals who will continue to be the foundation of Abu Dhabi Airports’ future success.

GCAS is unique. It is the only integrated aviation training organization in the Middle East that has the endorsement from four major aviation organizations – The International Civil Aviation Organization (ICAO), Airports Council International (ACI), the International Air Transport Association (IATA) & the Joint Aviation Authorities Training Organisation (JAA TO), and is also certified by the UAE General Civil Aviation Authority (GCAA).

GCAS, together with its partners, can deliver more than 300+ courses, catering to the growing aviation and airport training requirements, not just within our own business, but also externally. The organization’s central location in Abu Dhabi, state-of-the-art facilities and access to a major operational airport, makes it an extremely attractive training partner for organizations from all around the world.

Abu Dhabi is now a well-established global aviation hub, which continues to grow, creating a need for well-trained aviation professionals. We will continue to invest in our workforce by developing them through knowledge and skills upgrading.

Delegate Statistics

2016 was a busy year for the team at GCAS, with more than 15,000 delegates equating to over 29,000 training days during the year (+10% growth over 2015).

While the overall number of ADAC delegates was 2,141 (down from 3,312 handled in 2015), this shortfall was

compensated by an increase in external delegates to 2,706 delegates (from 2,438 in 2015) attending courses at GCAS and by the number of leasing delegates growing to 10,181 (from 7,888). March was the busiest month of the year with more than 2,100 delegates being managed at the center!

ADAC Training Coverage

• More than 88% of the ADAC delegates who trained at GCAS attended technical courses during 2016 with the remaining 12% of delegates attending soft skills and leadership courses.

• The average training hours for ADAC employees was 23 hours.

TotalDelegates

InternalDelegates

2,141 2,706 10,181 15,028External

DelegatesLease

Delegates

GCAS is unique. It is the only integrated aviation training organization in the Middle East that has the endorsement from four major aviation organizations.

GCAS Delegate Statistics

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From 2009 to the end of 2016, 23,672 ADAC staff have been trained at GCAS, 11,162 external delegates have been trained and 25,788 lease delegates have used the premises.

A major area of focus at GCAS is to ensure that we groom and develop UAE talent to handle critical as well as specialized roles within the airport. To this extent, we are pleased to report that 84.2% of all UAE nationals working in ADAC received training in 2016.

One of the highlights of 2016 was in providing training support to the Aiport Emergency Services team to ensure that all fire fighters, new joiners and existing staff, were fully trained in accordance with regulatory requirements.

Training Sessions

• GCAS managed a total of 403 training sessions in 2016, out of which 206 were for ADAC training requirements and 197 were for external clients.

• A total of 116 different topics were delivered during the year.

External Clients

• Delegates from more than 116 organizations attended training either in GCAS facilities or onsite at their own locations.

• GCAS trained delegates in a number of external locations ranging from Niger, Saudi Arabia, Oman, and Qatar to Swaziland.

GCAS Partnerships

GCAS has worked closely with all its key partners in 2016, building further on collaborations and sharing of best practices.• ICAO TRAINAIR PLUS – GCAS

is pleased to have worked with ICAO TRAINAIR PLUS program in jointly developing the “On The Job” instructors course, which is now available globally from the ICAO TRAINAIR PLUS library.

• GCAS is the only regional training center of excellence (RTCE) approved for Air Transport, Flight & Ground Safety & Aerodromes in the Middle East.

• GCAS has also worked with a number of organizations in Saudi Arabia, India & Qatar on their course validation and development requirements.

• Airports Council International (ACI) – GCAS has worked closely with ACI to deliver the Global Safety Network (GSN) diploma as well as other airport related courses.

• JAA TO – review of the partnership agreement with JAA TO to ensure a more proactive and profit focused approach.

• IATA – GCAS worked closely with IATA to deliver Dangerous Goods training and has been recognized as one of the leading Authorized Training Schools (ATS) in the Middle East & North Africa.

UAE1,171

279Expats 1,450

Total

Airport Emergency Services Training Days• UAE GCAA – Recertification from GCAA as an approved Dangerous Goods Training Center and an Aviation Security Center (AVSEC). GCAS also has an MOU with the GCAA for delivery of courses to other countries as part of the GCAA’s initiative in promoting aviation best practice.

• GCAS delivered a Dangerous Goods CAT 6 initial session to members of the African Civil Aviation Commission (AFCAC) in Niamey, Niger as part of the MOU, hosting delegates from 15+ different African countries.

• ACTVET – GCAS is accredited by Abu Dhabi Centre for Technical and Vocational Education and Training (ACTVET), who oversees the of quality of training organizations within the Emirate of Abu Dhabi.

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Specialized Programs

The GCAS team has worked closely with different departments within ADAC to support and assist them with specific training requirements; a few of the initiatives are outlined below;

• Introduction to Environment, Health and Safety focused on the requirements of Abu Dhabi Occupational Safety and Health Center (OSHAD)

• A380 Aviation Fire Fighting – targeting AES delegates

• Aviation Security – various modules from awareness to management level

• Advanced Lead Auditors course - Quality department

• Certified Management Accountant (CMA) – for finance staff

• Certified Procurement Professional (CPP) – procurement staff

• Airport Management Professional Accreditation Program (AMPAP) – Airport leaders

• International Financial Reporting Standards (IFRS)

• Franklin Covey - The Seven Habits of Highly Effective People / Managers

• Franklin Covey - Leading at the Speed of Trust – for ADAC leaders

• Dangerous Goods Modules - for AES & Munawala

Performance Management

Performance management is a key part of ADAC’s HR cycle and the talent development goal for 2016 was two-fold;

• To implement a new performance management system (PMS).

• To ensure that all ADAC employees’ performance objectives were aligned to those of the company.

The performance management methodology was also updated moving away from a pure competency based focus to an ADAC value based performance review. A total of 1,204 ADAC staff were covered under the PMS.

In 2016 the following were achieved:

• New PMS system successfully rolled out;

• Awareness sessions conducted for all ADAC employees;

• Accountability & Objectives set for all ADAC employees (100% compliance).

• Year-end Performance Review successfully managed.

Learning Management System

In parallel to the implementation of the new PMS system, a new Learning Management System (LMS) was launched to ensure that the company moved from a paper-based training approval process to a completely paperless online learning management system, allowing ADAC employees not just to view different training classes on offer, but also to get approval and register online.

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Talent Development Initiatives

Abu Dhabi Airports runs a successful stipend program. At the start of 2016 the program had a total of 58 trainees enrolled and studying at university. During the year four of the stipends graduated and joined the company as part of the National Development Program. They will now be given on the job training

over the course of around 18 months, after which time they may be offered full time employment in the company. National Development Program (NDP)

2016 began with a total of 68 NDP trainees in ADAC. The NDP is delivered over an 18-24 month period and focuses on enabling candidates to obtain practical experience and occupational skills by doing ‘on the job’

During the course of the year, 19 NDP trainees were confirmed as full time Abu Dhabi Airports’ employees.

training in their field of interest. They are placed in various departments and their progress is monitored through a structured assessment system.

During the course of the year, 19 NDP trainees were confirmed as full time Abu Dhabi Airports’ employees.

At the close of 2016 there were 51 NDP trainees across the company.

Corporate Social Responsibility

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Abu Dhabi Airports takes its Corporate Social Responsibility very seriously and we are engaged in a broad range of initiatives. Children and Special Needs Abu Dhabi Airports employs a number of people with special needs, and recognizes that such needs should not be a barrier towards pursuing a career. We work closely with several organizations to provide the necessary support for those staff, most notably the Zayed Higher Authority for Special Needs, who we also partner with for our annual food sale.

We also see it as our responsibility to create and inspire the next generation of aviators of the future, as early as possible. This is not just through our graduate program but also by sharing with much younger children the excitement and rewards that a career in aviation can bring. We visit schools and kindergartens and show them how our airports function, the role they play in our country’s economy and what is involved in working there. We also invite school and nursery children and university students to come and see us and visit our terminals and MTB site. By hosting such visits, we hope to inspire all generations to come and join us and be the aviation professionals of tomorrow.

Abu Dhabi Airports

employs a number of

people with special needs,

and recognizes that such

needs should not be a

barrier towards pursuing a

career.

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Carbon Accreditation

In 2016 AUH maintained its level 1 Carbon Accreditation, which it initially achieved in 2011, when it was the first airport in the Asia-Pacific region to reach Airport Carbon Accredited status. Accreditation at the ‘Mapping’ level means that we have committed to mapping all of the CO2 emission sources under our direct control on the airport site - the first step in developing an extensive plan to manage and reduce CO2 emissions.

Reducing our carbon footprint is a priority as an airport, with the aim to ultimately reach level 4 in carbon reduction by 2020.

Heat Awareness

Our Heat Awareness Campaign is rolled out across the entire group every year and is vital for employees whose work takes them outdoors.

The company held lectures in Arabic, English, Urdu and Hindi, and displayed multilingual posters and dehydration awareness charts to equip workers with all the information they need to be able to understand and recognize heat related issues and safeguard against them.

The sessions highlight the importance of workers taking more breaks in extreme humidity, drinking water

frequently, monitoring their own physical condition and that of their co-workers, and wearing light-colored, loose-fitting and breathable clothing in fabrics such as cotton.

Safety bulletins on mandatory health & safety requirements are also issued to all participants, along with sun hats, water bottles, neck cooling bandanas, sweat bands and protective arm sleeves.

The awareness sessions were delivered by the Gulf Center for Aviation Studies (GCAS), at Abu Dhabi International Airport, Al Ain International Airport and Al Bateen Executive Airport.

In coordination with the Environment, Health & Safety team at Abu Dhabi Airports, GCAS has also trained some staff and contractors to deliver these important heat awareness sessions themselves, so that they could then enforce the message and explain best practices to control heat stress to the teams they work with.

The ‘Beat the Heat’ campaign was initially launched in May 2012 in line with the Abu Dhabi EHSMS regulatory framework, the ‘Working in Heat Codes of Practice’, and Abu Dhabi Airports’ internal policies and procedures.

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Year of Reading

In support of the 2016 national Year of Reading, Abu Dhabi Airports launched its own reading campaign, in cooperation with Abu Dhabi Tourism & Culture Authority, by opening a library at AUH and also providing reading corners and books for staff around its premises.

The airport library was set up, and remains, in the link between Terminals 1 and 3, and provides passengers with access to a range of multi-lingual books.

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Sustainability in Design

All capital projects target to achieve a minimum of a 2 Pearl rating under the Urban Planning Council’s Estidama Pearl Building Rating System. Estidama, which means ‘sustainability’ in Arabic, is the initiative which will transform Abu Dhabi into a model of sustainable urbanization. Its aim is to create more sustainable communities, cities and global enterprises and to balance the four pillars of Estidama: environmental, economic, cultural and social.

The Pearl Rating System for Estidama aims to address the sustainability of a given development throughout its lifecycle from design through construction to operation. The Pearl Rating System provides design guidance and detailed requirements for rating a project’s potential performance in relation to the four pillars of Estidama.

Midfield Terminal Water Consumption

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The Midfield Terminal Building

The design of the MTB was carried through for the building to achieve a 3 Pearl level under the Estidama Pearl Building Rating System, and it is currently the largest singular building ever rated. All elements considered and implemented into the MTB design will contribute to the building’s overall performance and efficient maintenance while providing the occupants with a comfortable indoor and outdoor environment. Some of the main topics are:

• Water consumption: Limiting the use of potable water is one of the key priorities in the MTB. Water use calculations were undertaken to analyze the building demand for potable water for the various uses; as a result the building is set to achieve and maintain a reduction of 45.3% in water consumption over a comparative baseline case.

• Water monitoring: Interior and exterior (landscaping) water monitoring is in place and is connected to a Building Management System which will allow the water consumption to be recorded and monitored to detect any leaks and also allow for future understanding and improvement of the use of water in the building.

• Energy consumption: Building Energy Modeling was undertaken as part of the building design to analyze how all the building elements and features contribute to the building’s energy demand.

• Energy monitoring: a highly sophisticated energy monitoring and reporting system is in place to allow the energy performance of the building to be monitored per use

and per zone, recorded, analyzed and forecasted which will allow for future understanding and improvement of the energy use of the building.

• Energy Efficient Equipment and Appliances are to be installed in the MTB; which contribute to the overall energy efficiency of the building.

• Sustainable Materials: - The original target was to source 10% of the total material cost regionally; which will contribute to the local and regional market. This has already been achieved, and now 20% (by cost) is targeted.

- A target of 100% of all wood use on the project to be legally sourced and not on the CITIES list of endangered species. It was also targeted that more than 70% (by cost) of all wood use on the project would be certified FSC or similar certification schemes – actual % is currently 84.5%.

-100% of all reinforcing steel and structural steel is recycled and certified CARES or under similar certification schemes.

The design of the MTB was carried through for the building to achieve a 3 Pearl level under the Estidama Pearl Building Rating System, and is currently the largest singular building ever rated.

• Low Emitting Materials: Low emitting materials were selected to prevent gases being given off, to promote healthy air quality in the building.

• Sustainable Outdoor Environment: The MTC Landscaping spreading over an area of 711,000m² is currently being designed to restore the ecological value of the airport site that was degraded due to the expansion and construction activities. The landscape design will include in its majority – more than 70% of the plants selection - native and adaptive plants and trees. The overall landscape is being designed to target a very low irrigation demand of 2 liters per m2 per day. It will also include an efficient irrigation system with metering and leak detection system to monitor consumption and ensure effective management in line with the project goals.

All construction works carried out for Abu Dhabi Airports are done in accordance with the Environmental Agency – Abu Dhabi (EAD) Guidelines and all other related rules and regulations of Abu Dhabi and Estidama.

Health and Safety

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Maintaining Aviation Safety and Security Standards Airport and aviation safety is fundamental to the ongoing operations of all of our airports and can only be achieved through the concerted efforts of Abu Dhabi Airports, airlines and other key stakeholders.

Foreign Object Debris (FOD) is considered one of the main hazards that can impact on our operations by causing injuries to individuals and damage to aircrafts.

To raise awareness about FOD, and to encourage staff to play their role in minimizing this risk, a series of cleanup exercises were held across our sites to gather and remove debris.

In order to create a safe environment at the airport for staff, contractors and passengers, the Environment, Health and Safety (EHS) department has established a new reporting system for hazards and incidents. Any environmental, health or safety hazard can now be reported online.

In order to create a safe environment at the airport for staff, contractors and passengers, the Environment, Health and Safety (EHS) department has established a new reporting system for hazards and incidents.

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Emergency Exercises

Emergency exercises were held at all five of the airports in Abu Dhabi Airports’ group, throughout 2016, in order to comply with regulations issued by the General Civil Aviation Authority, and recommendations from the International Civil Aviation Organization.

Response teams from various units including airport operations, security, fire and rescue, police, and medical services, participate in order to test their coordinated response to an emergency situation.

In 2016 two full scale exercises testing the coordinated response of all stakeholders were held – one at Abu Dhabi International Airport and one at Al Bateen Executive Airport.

A further nine communication exercises were held across our airports throughout the year, testing the call out procedures for each location.

Terminal Fire Safety Awareness

In order to improve employee knowledge and awareness of fire

safety, sessions were held throughout 2016 for all staff members working at AUH.

The sessions provided a classroom discussion to explain fire safety and emergency evacuation arrangements at the airport. The teams were then guided through the terminals to be shown how the classroom taught theory related to the actual airport building.

All internal or external stakeholder/agency employees working across the terminals were invited to attend. The priority for the 2016 sessions was the Fire Wardens for each stakeholder area and Terminal Customer Service Agents.

Fire Safety Guide Another tool used by the EHS team to improve fire safety awareness amongst employees was the Fire Safety Guide. This small handbook was produced in English and Arabic by Abu Dhabi Airports and 4000 of each language were distributed to staff and agencies including ADAP officers, Immigration and Customs officers, providing them with information on fire safety at the airport.

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Emergency Contact Cards

The EHS team also created emergency contact cards to ensure that all employees and stakeholders at AUH have easy access to contact details for the Police, Ambulance or Fire Service, in addition to a basic quick action guide for fire wardens and evacuation steps. 3000 Arabic and 3000 English cards were printed and distributed at AUH, with a view to rolling this out further to all Abu Dhabi Airports facilities in 2017.

This was one of the many improvements made through the Emergency Enhancement CAPEX Project under GM ES&C Department.

Risk Management and Business Continuity

Abu Dhabi Airports has in place a framework for Enterprise Risk Management and Business Continuity Management. The objective of this framework is to embed risk management into key business processes, to ensure effective identification and communication of key risks to the Executive Management Committee (EMC) and other groups as necessary, and to implement a

robust Business Continuity Management system throughout the company. The practice of conducting Risk Management and Business Continuity Management activities simultaneously allows the department to identify risks to critical activities within the organization as well as developing recovery strategies should any form of disruption affect these critical activities.

Business Continuity Management

The Business Continuity Management team works with all divisions and all airports within Operations and in 2016, by implementing NCEMA 7000:2015 (the UAE Business Continuity Management Standard), identified the critical activities across the business and prepared recovery strategies for each critical activity.

In 2016 Abu Dhabi Airports also became only the 4th airports group in the world, and only one in the region, to achieve ISO: 22301 Business Continuity Management System accreditation. The ISO 22301 certification demonstrates that the business continuity system in place across the company is of the highest standard and that the airport is prepared for and able to continue its operations in the event of any disruption.

Abu Dhabi Airports was also the first airports company in the region to receive the ISO 9001 Quality Management System, 14001 Environment Management System, and OHSAS 18001 Occupational Health and Safety Management System across all its airports.

In 2017 the focus will be on conducting regular exercises and drills to test the recovery strategies developed during 2016.

In 2016 Abu Dhabi Airports also became only the 4th airports group in the world, and only one in the region, to achieve ISO: 22301 Business Continuity Management System accreditation.

Awards and Certifications

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Best Airport in the Middle East – for AUH

Best Airport in the Middle East – for AUH Employees

Best In Class – E-Commerce for www.addf.ae

Best In Class – Consumer Goods for www.addf.ae

4 Star Airport

Airport of the Year (10-30 million passenger category) – for AUH

1st airports group in the ME to be awarded ISO: 22301 Business Continuity Management System Accreditation

Airport Service Quality Awards– Airports Council International

Airport Service Quality Awards– Airports Council International

Interactive Media Awards

Interactive Media Awards

Air Transport News Awards

Skytrax

2016

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Abu Dhabi Airports has a history of winning prestigious awards from prominent international and local organizations in acknowledgement of its operational excellence, as well as marketing, training and corporate responsibility initiatives.

Winning two Airport Service Quality (ASQ) Awards for AUH, was a highlight of 2016, given that these are awarded on the basis of passenger feedback. The ASQ Awards recognize airports around the globe that demonstrate a commitment to providing an excellent customer experience and they are given on the basis of passenger surveys that are supervised by Airports Council International (ACI). Passengers give their views on a group of services offered to them, as well as rating their satisfaction with these services provided by the airport. The

Winning two Airport Service Quality (ASQ) Awards for AUH, was a highlight of 2016, given that these are awarded on the basis of passenger feedback.

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areas reviewed include airport access, check-in, security screening, stores, and restaurants amongst other services. These awards are thanks to the hard work of the team at Abu Dhabi International Airport and our stakeholders, and reflect the team spirit of those working in the airport’s terminals to make sure that the passenger experience is as exceptional as possible.

AUH was also awarded ‘Airport of the Year – 10 to 30 million passengers’, at the Air Transport News Awards held in Salzburg, Austria, in March. Airports were

judged on several criteria for the award category including: airline, service quality, passenger friendliness, innovation and entrepreneurship, financial performance, and corporate social responsibility.

The ISO: 22301 Business Continuity Management System accreditation was given to Abu Dhabi Airports in February. The certification is the international benchmark of good practice in Business Continuity Management and recognizes the steps that the company has taken to implement processes which will provide continuity to its

operations during disruptive events.Our Procurement Department was named the Middle East’s Procurement Team of the Year by the Chartered Institute of Procurement and Supply (CIPS), at the Middle East Supply Management Awards 2016.

The Abu Dhabi Airport Duty Free website was awarded “Best in Class” in two categories – E-Commerce and Consumer Goods – at the Interactive Media Awards, highlighting the exceptional service quality the site offers.

Our Procurement Department was named the Middle East’s Procurement Team of the Year by the Chartered Institute of Procurement and Supply (CIPS), at the Middle East Supply Management Awards 2016.

Looking Back

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A Decade of Innovation in Aviation

In March 2016, Abu Dhabi Airports celebrated its ten-year anniversary and looked back on a decade of remarkable achievements and milestones that have changed the face of the aviation sector in the country. Created in 2006 through an Amiri Decree from the Executive Council of Abu Dhabi, Abu Dhabi Airports was formed to spearhead the development of the Emirate’s aviation infrastructure, and assumed responsibility for the operation and management of Abu Dhabi International Airport (AUH) and Al Ain Airport (AAN). In 2008, Abu Dhabi Airports

at AUH, AAIN and ABEA; and the Gulf Center for Aviation Studies – a center of excellence for airport and aviation training. The company’s progress made over the past decade has had a huge impact on Abu Dhabi, increasing tourism to the emirate and leveraging the profile of the UAE’s capital.

In 2008, AUH became the first airport in the region to join the Airports Council International and was one of the first in the world to be ACI Service Quality Assured Certified. A year later, in 2009, Abu Dhabi Airports inaugurated its Terminal 3 to service Etihad Airways, constructed a second runway and opened the Gulf Center for Aviation Studies (GCAS).

By 2011, Abu Dhabi Airports had opened the new Air Traffic Control Tower (ATC) to further expand the capacity of the capital’s airport. The same year Abu Dhabi Government announced the development of free zones at AUH, AAIN and ABEA, and AUH was certified as the first Carbon Accredited Airport in the Asia-Pacific region.

added Al Bateen Executive Airport (ABEA), an exclusive business aviation airport, along with Sir Bani Yas and Delma Island Airports to its portfolio.

The company has further diversified its assets over the last ten years to include Abu Dhabi Airports Free Zone operating

The company’s progress made over the past decade has had a huge impact on Abu Dhabi, increasing tourism to the emirate and leveraging the profile of the UAE’s capital.

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AUH achieved IATA’s Gold Status for Fast Travel Worldwide in 2012 and Abu Dhabi Airports held the 18th World Route Development Forum, which is one of the most renowned international civil aviation industry events worldwide. The pace of progress continued in 2012 with the announcement of the main contractor for the construction of the Midfield Terminal Building (MTB) and the commencement of construction work by September in the same year.

In 2013, AUH opened the new Arrivals Hall and the company also began its National Development Program aimed at developing Emirati college and university graduates as airport professionals, providing them with key skills and the ability to work in critical

roles within Abu Dhabi Airports. This initiative plays a vital role in ensuring that Abu Dhabi Airports supports the Abu Dhabi Plan, not just by being the gateway to the Emirate of Abu Dhabi, but also by ensuring the focus is on attracting and retaining Emirati talents in the aviation sector.

The exclusive VIP Terminal at AUH, and the Abu Dhabi Excellence Award winning US Pre-Clearance facility were opened in 2014. Operations began on the renovated South Runway and the first A380 took off from AUH. The following year, 2015, significant achievements were made in the progress of the MTB construction with the de-propping of the arches beginning,

In 2009, Abu Dhabi Airports inaugurated its Terminal 3 to service Etihad Airways.

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expansions projects were undertaken in Terminals 1 and 3, and the US Pre-Clearance Facility at AUH won a prestigious Abu Dhabi Government Excellence Award.

2016 was another busy year. Good progress was made on the MTB construction, with the opening of its dedicated District Cooling Plant, and the Abu Dhabi Air Expo was held at Al Bateen Executive Airport for the fourth time, as part of the inaugural Abu Dhabi Aviation and Aerospace Week.

The decade ended on a high note with our key asset, Abu Dhabi International Airport being awarded “Best Airport Middle East” and “Most Improved Airport Middle East” in the ACI’s ASQ Awards, a great reflection of passenger satisfaction.

The key pillars of the company’s success over the past decade have been innovation, and the passion and determination of Abu Dhabi Airports’ staff. The aviation sector in the Emirate has changed considerably over the last ten years and Abu Dhabi Airports is proud of the role that it has played in facilitating the evolution witnessed in this dynamic sector.

Through innovative products such as the Smart Travel System at Abu Dhabi International Airport, we have consistently provided high quality facilities and services with cutting-edge solutions to passengers at all our airports, and we will continue to do as we receive more and more visitors from around the world.

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2008Abu Dhabi Airports took over

the operation and management of Al Bateen Executive Airport, Sir Bani

Yas and Delma Island airports; AUH became one

of the first in the world to be ACI Service Quality Assured

Certified.

First Abu Dhabi Air Expo was held; AUH achieved a Gold

Status for Fast Travel Worldwide in 2012; Abu Dhabi Airports

held the 18th World Route Development Forum; and

construction commenced on the Midfield Terminal Complex.

2012

2007People and assets were

integrated into ADAC from Department of Civil Aviation

(DCA).

Terminal 1 at AUH was refurbished; the first 1 million

passengers in a month (August) at AUH was

recorded; and Expo Check-In was opened at ADNEC.

2010The District Cooling Plant

serving the Midfield Terminal Complex was opened;

de-propping of the MTB arches was completed; Abu Dhabi

International Airport was voted Best Airport Middle East and

Most Improved Airport Middle East in the ASQ Awards.

2016

New Air Traffic Control (ATC) tower was opened at AUH; Abu Dhabi Government announced

AUH, AAN and AZI as free zones; AUH was certified as the first Airport Carbon Accredited in

the Asia-Pacific region.

2011Terminal 3 at AUH was opened, becoming the

home of Etihad Airways; the northern runway became operational; and the Gulf

Center for Aviation Studies (GCAS) was established.

2009New arrivals hall opened

at AUH; National Development Program

was introduced.

2013The process began to

de-prop the 18 steel arches of MTC; passenger traffic at AUH

reached 23.2 million passengers per year; Abu

Dhabi Duty Free sales reached a record high of

1.5billion AED; the US pre-clearance facility won an

Abu Dhabi Excellence Award; and the Duty Free operators

were announced for the MTC.

2015

US Pre-Clearance facility at AUH was opened; southern runway was renovated; first

A380 flight from AUH took off; first steel arch assembled at

MTC; and VIP terminal at AUH opened.

20142006Abu Dhabi Airports

Company (ADAC) was created to manage and operate AUH and AAIN.

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2016 Highlights

FEBAbu Dhabi International Airport awarded ISO 22301 Business Continuity Management System Certificate

Record-breaking year for Abu Dhabi Duty Free

Abu Dhabi Airports exceeds Emiratization targets

Abu Dhabi Airports Supports the “Year of Reading” initiative by opening Abu Dhabi International Airport’s first libraryAPR

Abu Dhabi International Airport wins “Airport of the Year” at the Air Transport News Awards

Abu Dhabi Airports celebrates its ten year anniversary

H.H. Sheikh Saif bin Zayed Al Nahyan inaugurates ‘Smart Travel’ System at AUH

Abu Dhabi Airports signs agreement with Aéroports de Paris

Abu Dhabi Air Expo 2016 and the Middle East Aviation Careers Conference & Exhibition open at Al Bateen Executive Airport

MAR

Abu Dhabi Airports launches annual heat awareness drive

Final de-propping work on roof of Midfield Terminal Building complete

Abu Dhabi Airports Wins ‘Procurement Team of the Year’ at the CIPS Middle East Supply Management Awards 2016

JUNE

Steel structure of the Midfield Terminal Building roof complete

The Gulf Center for Aviation Studies (GCAS) ranked as top performing IATA Accredited Training School

Abu Dhabi Airports awards F&B contracts for Midfield Terminal BuildingMAY

JAN One of the UAE’s largest district cooling plants unveiled at Abu Dhabi Airports’ Midfield Terminal Building

AUG Abu Dhabi Airports installs a new Automated Tray Return System (ATRS) at AUH

Abu Dhabi Duty Free’s website wins two awardsOCT

Abu Dhabi Airports opens the first Cinnabon franchise at Terminal 3

Abu Dhabi International Airport welcomes Hajj seasonSEP

UAE launches ‘Beautiful in the Wild’ Awareness Campaign to Conserve Wildlife at AUHDEC

JULYAbu Dhabi Duty Free launches Summer shopping promotions

Nile Air begins operations between Al Ain International Airport and Cairo International Airport

Abu Dhabi Duty Free launches its website, www.ADDF.ae