outsourcing and consulting – componentes y...

– componentes y subcontratación

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– outsourcing and consulting

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outsourcing sectors are generating a large percentage of employment opportunities in Spain. For example, Spanish software factories have more than 12,000 highly qualified professionals that meet the most demanding and strict quality regula-tions at the international level. The Spanish consulting and outsourcing industry is a significant contributor to the increase of the competitiveness of the Spanish economy through the promotion of innovation in the public and private sector. Future trends indicate that the demand of IT outsourcing services will continue increasing, and thus, they will fulfill a more important role in the develop-ment and growth of the sector.

OUTSOURCING AND CONSULTING

The consolidation and simultaneous growth of the services market has significantly accelerated in the last few years as demonstrated by the greater number of success stories of growing and thriving outsourcing and consulting firms. Currently, Spain is considered as one of the most well-equipped and suitable countries to implement nearshore strategies. Nearshore services provide externali-zation processes to liberate a com-pany to focus on its core competency while adding strategic value added to these processes. Spanish com-panies are leaders in the provision of computer services for consulting, technology training and more specifi-cally, for outsourcing. The progressi-ve internationalization of production and services, the high academic and technical level of the professionals of the sector and their profound knowledge about the quality and business internationalization process models, allow the Spanish IT indus-try to offer high- value added servi-ces related to innovation and spe-cialization. Currently, consulting and

REFERENCE LIST OF MAJOR INTERNATIONAL CONTRACTS

— Network center adjustment: extension of engineering networks and structured cabling installations for Argentinean clients like Metrogas and Aerolíneas Argentinas

— National Coverage “Turnkey” solutions in Chile using Nortel technology. Implementation and set up of the administration and management system for switchgear and distributed energy on the national level

— Call centers and backup service in Peru, Chile, Colombia, Guatemala, Nicaragua, and El Salvador

— Hotel telecommunications network and technology solutions for the Trump Ocean Club Resort in Panama

— Wireless networks, maintenance of radio-based sites, mobile telephony infrastructure, and maintenance of telephone booths in Mexico, Panama, Ecuador, and Honduras

— BCI Group training platform in Chile

— Consulting for the internationalization of Telefonica, BT, Vodafone, Grupo Santander, BBVA, La Caixa, Barcelona Water, Ebro Puleva and Iberdrola

— ERP Implementation for Spanish multinationals in different countries with special attention to issues of synchronization and change management

— Management of employees from all levels of government in Mexico, in one of the largest human resources projects in the world

— Digitization and automation of Mexican social security system processes

— IT Infrastructure Support and Nearshore BPO model solutions for European divisions of various corporations

— Development, deployment, and maintenance of the corporate Business Intelligence environment for Danone

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electronic components and subcontracting

television and radio broadcasting


eTIC solutions

electronics and telecommunications

Local talent for a global company

Accenture España is the fourth largest company in the Accenture Group regarding revenue and the first in terms of market share. 80 percent of the enterprises listed in the IBEX-35 are Accenture’s clients thanks to the value added by the solutions the multinational offers and the talent of its employees.

Accenture España is formed by over one thousand professionals scattered among the company’s facilities in Barcelona, Madrid, Málaga and Sevilla. Their average age is 28 and 70 percent of them hold a university degree. These young professionals carry out activities aimed at the application of information technology and develop the most innovative solutions in the market; a comprehensive set of developmental technologies that ranges from Hostcentric and Netcentric, to Service Oriented Architecture (SOA) and Solutioncentric.

SAP solutions centers are based in Valencia and Zaragoza. These centers constitute the local extension of the Industrial Solutions Centers (ISC) and they focus on the development of international nearshore projects following Accenture’s model. These two cities are strongly positioned in the global organization of the company due to their favorable geographic location, their prestigious universities and the quality of their infrastructures.

The fact that Accenture España displays so much local talent does not imply that its projects are local. Nowadays, approximately 50% of its activity includes working for Spanish organizations and international projects in countries such as the United States, Canada, France, Germany, Sweden, Portugal, the Netherlands, Belgium, the United Kingdom, Ireland, Greece, Argentina, Israel, Mexico and China. In addition, Accenture develops custom applications for clients from diverse sectors through 15 service centers in Spain, including the management of the internationally renowned Casablanca center.

In June 2009, the Business Process Outsourcing Center of Madrid was added to the organization. Today, a process factory model is being implemented there. This model is based on productivity tools that make it possible to anticipate the results of every project, thereby guaranteeing better quality of service. In only half a year of activity, it has managed 3,000 providers, billed 160,000 invoices and submitted 1,500 reports. These figures attest to the prestige of a company that thinks globally and acts locally.

“ The average age of the professionals that work at Accenture is 28 and 70 percent of them hold a university degree”

• “Bottom-up” Innovation, which promotes creativity among Accenture’s professionals. It stimulates the professional’s’ capacity to generate ideas that can result in innovative services and products.

• Grapevine is a collaboration tool developed by Accenture to track all the new ideas and to carry out an exhaustive follow up process of all the initiatives developed by its professionals.

• The Innovation class at the Universidad Autónoma de Madrid (UAM) is based on using group work to generate ideas for mobility, innovation models, new sales, distribution and rating models.

ACCENTURETel.: (+34) 91 596 60 [email protected] PicassoPza. Pablo Ruiz Picasso, s/n 28020 Madrid

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Innovation and sustainable technology

If a historian of Information and Communication Technology (ICT) decided to create a symbolic honor roll for the technological companies that have best adapted to a new globalized economy by assimilating to it, growing and generally succeeding, one of the companies included would be, without a doubt, Avánzit.

The Avánzit Group is a multinational company based in Spain with over 50 years experience in the infrastructure, technology and media markets. Avánzit has over 4,500 employees and is present in 25 countries and four continents.

Spain and Portugal in Europe; Morocco in Africa; Papua New Guinea and Fiji in Oceania; and the United States, Mexico, Guatemala, El Salvador, Nicaragua, Panama, Costa Rica, Ecuador, Peru, Chile, Argentina, Colombia, Surinam, Guyana, Trinidad & Tobago, the Virgin Islands, Jamaica, Haiti, the Cayman Islands and the Dominican Republic in the Americas; these are the countries where Avánzit operates, where it has proven its efficiency and commitment, and where it has put its technologically innovative solutions into use.

This Spanish group trades in the Madrid and Bilbao stock markets and is organized around three business areas: infrastructure, technology and internationalization. At the end of the third quarter of 2009 its global turnover was €117,164 million without taking into account Vertice 360º, a company in which Avánzit has a majority shareholding of 36.7%.

The infrastructure area, made up by Avánzit Telecom, Avánzit Infraestructuras and Grupo Elfer, works mainly in telecommunication installations, renewable energies, railway electrification and engineering services.

Avánzit Tecnología and Navento area offer ICT solutions and services, geolocation and mobile entertainment. Avánzit Tecnología has been awarded the best service partner prize in Spain by leading companies such as Cisco, Alcatel-Lucent and Nortel Networks.

The international business area, made up by Infraestructuras Internacional, Tecnología Internacional and the Grupo Calatel, develops all the activity of Avánzit’s companies at an international level giving preference to engineering, building, operating and maintaining infrastructures and services related to mobile location and communication.

The group’s prestige and experience has enabled Avánzit to develop and execute a large number of high level projects in the countries where it operates. A recent success has been the signing, in 2009, of the group’s first contracts with renowned clients in Mexico: PEMEX, Telcel and MaxiGas Natural, to the value of U$D2.7 million.

Amongst other contracts worth mentioning are the ones signed with Morocco’s National Railways for the completion of two optical fiber nodes (Marrakech-Settat axis and the connection of Tanger Med with the national rail network); and the installation of the complete network for the Trump Ocean Club in Panama – a project valued at U$D2.4 million.

Avánzit has an unconditional commitment to R&D and innovation and is developing several projects, the outcome of which are a series of products to respond to the needs identified in different technological areas such as work group and incident management, geographic information systems, and radio electric analysis, all of them with a high degree of mobility.

AVANZITTel.: (+34) 91 337 28 [email protected]/ Acústica 24, planta 5ª Edificio Puerta de Indias41015 Sevilla

“ Grupo Avánzit has over 50 years of experience in the infrastructure, technology and media markets and is present in 25 countries and four continents”

• IWANIA®: a product that offers a multi-operator and multilingual solution for site generation when there is a need for mobility.

• Auriga®: Work force management solution for distributing, managing, controlling and supervising the work done by company personnel or outsourced personnel.

• Intellimap®: a continuously evolving and improving GIS solution for easily creating applications with integrated GIS functionality.

• Testing & Quality: Testing center for validating software quality that develops a management tools platform to enable the control and automation of projects.




eTIC solutions



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eTIC solutions



DIGITEXTel.: (+34) 91 774 14 [email protected]/ Titán, 8 - planta 628045 Madrid

“ Digitex is the first independent global operator of Latin America’s BPO services for the Spanish-speaking market in Europe, the United States and Latin America ”

• Technical support Broadband ADSL / Imagenio.

• SPON One-stop National Operators.

• OBA Tech Support.

A great strategic supplier

“Digitex is a multi-cultural, multi site and internationally spread organization that assists other multinational companies in the global expansion process”. That is how Digitex defines itself. It is a global company founded in Spain in 1989, built within a social group of over 9,000 people and with over 7,300 operation centers distributed in 18 platforms owned by the company in 16 cities in 10 countries.

This group is strategically positioned to serve large multinational companies to meet their needs of outsourcing. Digitex Group’s main services are aimed at Business Process Outsourcing. Such services are provided at Assessment and Assistance, Processes and IT Centers.

Its clients are mature and stable companies with the highest levels of liquidity in Spain and Latin America and include Telefónica, IBM, Endesa, Banco Santender and Siemens among many others.

Since its launch, Digitex has held a close and collaborative relationship with the Telefonica Group. Digitex is Telefónica’s exclusive strategic supplier for several large-scale processes. Another outstanding project is Back Office, management of contracts and sales quality, and landing clients for the energy multinational company Endesa in Spain and Colombia.

It was 2005 when, together with Altra Inversiones, Digitex Informática opened Digitex Internacional and redirected its growth strategy towards Central America (Guatemala, El Salvador, Nicaragua and Panama) and towards the Andean Region (Colombia and Peru). That is a first phase that was later on complemented when it expanded its business into the United States and Mexico. Digitex, with this international expansion, has tripled their income reaching a sales volume of € 95.6 million in 2009.

Nowadays, Digitex is the first independent global operator of Latin America BPO services for the Spanish-speaking market in Europe, The United States and Latin America.

Recognized as a standard bearer of cutting edge technologies, Digitex is characterized by the incorporation of the best practices of software engineering and the use of global technological infrastructures offering the most remarkable platforms in this sector.

The Digitex Group remains a strong strategic partner to its clients developing services for the externalization of business processes operated by the company’s group of professionals and implementing information and communication technologies with a global perspective leading to creating sustainable value.

Today, the Digitex Group is one of the greatest players in the outsourcing market both in Spain and in the American Continent.

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“ élogos, a training and knowledge management outsourcing reference”

• e-learning and outsourcing platforms.

• Methodology Learn by Doing.

ÉLOGOSTel.: (+34) 91 405 04 [email protected] www.elogos.esC/ Condesa de Venadito, 128027 Madrid

A talent school in Latin America

Knowledge does not take up space and knows no boundaries… at least at élogos, a Spanish consulting company that has used its expertise in online training through advanced platforms to conquer the Latin America market. With 310 employees from 18 different nationalities, élogos holds enough references and experience to succeed in its expansion into South America.

The company’s numbers confirm its extraordinary trajectory. élogos has over 400 clients in Chile, Brazil, Spain and Mexico, where it has become a model of training outsourcing and knowledge management. Among its most emblematic projects are the setting up of the Escuela de Excelen-cia Empresarial (Business Excellency School), at Telefonica’s Corporate University, as well as the design and development of FEMSA’s Corporate University – FEMSA is a group of companies with over 150,000 emplo-yees and a leader in the Latin American market.

Founded in 2005 from the merger of Fycsa and the Doxa Group, this new company grows with the support of strong pillars inherited from its predecessors: the company’s capacity to carry out large projects through innovative tools.

Aware of the potential to generate talent formed by the fusion of knowledge and technology, élogos has a R&D department with over 20 employees whose objective is to develop and improve training solution that meet the needs and expectations of the market. This is what posi-tions élogos in the forefront of its sector.

On a daily basis, the company combines the implementation of an em-pirical methodology called “Aprender Haciendo” (Learn by Doing), using cutting-edge technologies ensuring training efficiency, and improving the performance of the personnel.

The company utilizes its own platforms for e-learning and outsourcing. These tools enable the improvement in efficiency and effectiveness of the client’s training management processes.

And it is precisely because of its efficiency and the other merits mentio-ned above, that élogos has signed a contract with the Bank of Credit and Investment of Chile. Because of this, they have developed a platform to coordinate and manage training for a group of 9000 collaborators, as well a Language School at the Corporate University of the Bank of Brazil.

élogos’ philosophy consists of being a strategic partner of its clients, working together on projects suited to their needs and organizational reality. This is reflected by their sales forecast of €40 million for 2009, a number that can only be compared to its greatest assets; its human capital.

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ESI TECNALIA Tel.: (+34) 94 404 14 44 [email protected] Tecnológico de Bizkaia C/ Geldo, edificio 70048160 DerioVizcaya

Innovation without borders

Over the past nine years, Tecnalia has created 64 technology-based companies, it has participated in 46 CENIT projects, and led 21 out of the 111 European projects of the 7th Research Framework Programme. Present in 14 countries, Tecnalia has over 4,000 clients around the world and it earns an annual income of €140 million.

Far beyond the numbers, this private technology-based corporation founded in 2001 in the north of Spain contributes to the scientific and technological development of the surrounding companies and society in general.

Tecnalia is much more than a company. It is an open research space formed by eight Technology Centers: Azti, Cidemco, European Software Institute (ESI), Fatronik, Inasmet, Labein, Neiker and Robotiker. All of the centers share a common innovative working model based on 20 business units with strong ties to the sector and formed by multidisciplinary teams that optimize their strategic offerings for the sector.

This corporation provides a variety of technologies to a vast diversity of sectors ranging from aerospace to food and agricultural industries, also including oceanography, health, software, construction, environmental and automotive industries among others. These might appear as very different sectors, but they all share the necessity to innovate and generate new technologies in order to compete in the international markets.

Infotech, software and telecom are three of the 20 business units at Tecnalia. These three modules are not only implemented in Information and Communication Technology (ICT) companies, but they are also applied in industrial sectors such as the automotive, energy and aerospace industries that incorporate these technologies to develop new products and to improve their business processes.

Tecnalia’s main office is in Spain, but it is also present in France, Bulgaria, Italy, Serbia, the United States, Peru, Argentina, Brazil, Ecuador, Mexico, Colombia, China, Australia and Egypt. Tecnalia’s aim is to be located wherever there is innovation. It defines boarders by technological competencies and therefore views these areas distinctly: Shanghai, Tübingen, West Virginia, Melbourne, Rio Grande do Sul, Montpellier, Guadalajara and Cairo.

Only in Europe, Tecnalia participates in 30 technology platforms and is the top Spanish organization in terms of European returns. Among the 1,800 people who work directly or indirectly for Tecnalia, researchers from around the world who live and breathe their passion for innovation.

“ Tecnalia’s aim is to be wherever there is innovation, and the only borders it identifies are those created by regional technological competencies”

Innovations:

• GPON Sniffers / Analyzers. GPON-Doctor 8000 is an innovative product used to capture, analyze and evaluate Optical Networ-ks with only one click.

• ACK – Accessing Corporate Knowledge. This is a semantic tool that allows for the interoperability of heterogeneous sources of corporate information. It collects information from existing data and performs efficient information search.

• PLUM: Better productivity in systems development. These tools and methodologies promote a strategic and autonomous recycling of software and other elements needed for a project (designs, requirements, tests, etc.).

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“ Nuestro objetivo es apoyar los procesos de nuestros clientes a través de soluciones tecnológicamente avanzadas”

• Lis adit venis eu feum quat ad tetum et wisiscilisit acin enim adipit.



A strategy for multinational companies

Everis is a Spanish multinational consulting firm that works with major companies from all sectors to develop long-term partnerships in order to help them achieve their business goals through knowledge, talent, and information technology.

Everis began business in 1996 with the opening of an office in Madrid, and in its thirteen years of existence it has grown nationally and internationally to achieve an annual revenue of approximately 400 million euros. It became one of the top consulting firms in the domestic market, a market leader in Chile, and has a strong presence in Europe and Latin America.

The company relies on 6,800 employees in offices in Alicante, La Coruña, Bilbao, Madrid, Barcelona, Murcia, Seville, Valencia, Lisbon, Milan, Rome, Varsovia, Santiago de Chile, Buenos Aires, Mexico City, Bogotá, and São Paulo.

Its core business is strategy consulting, technological applications, telecommunications outsourcing, banking and insurance, industry, energy, and public administration. In October 2006, the company’s 10th anniversary, the company changed its name to Everis. Three months later, an agreement was signed with Apax Partners and FManagers to acquire the company and the contract allowed employees of the consulting firm to become owners.

The following year Everis incorporated new members who were investors in the 3i fund, the Landon Corporate Group, and a minority group of small shareholders. This agreement confirmed the commitment of company executives to consolidate and maintain the company’s differential model of management, which has been a fundamental step for its revenue growth and expansion in foreign markets. For the development of this ultimate objective it has an international corporate arm aimed at supporting the expansion of the company to other countries and managing projects in those in which it does not already have a local presence.

Everis´s external activities are developed by executing projects in large companies from the most dynamic sectors of the economy and accompanying these clients in their international expansion, as is the case with Telefónica, BT, Vodafone, Grupo Santander, BBVA, La Caixa, Aguas de Barcelona, Ebro Puleva and Iberdrola. Keeping up with the challenge of innovation is one of the central pillars on which the company’s growth rests, both in terms of business and talent; Everis has developed a network innovation model that has materialized with the launch of the La Salle Innovation Park for Human Services, which has the goal of innovating in conjunction with all of the agents in the business ecosystem: clients, competitors, R&D networks and end users. It is a strategy of shared progress with the guarantee of being the first strategic planner to accompany Spanish multinationals. Failure is not an option.

EVERIS SPAINTel.: (+34) 91 749 00 [email protected] www.everis.comAvda. Manoteras, 5228050 Madrid

“ In its 13 year history, Everis has converted itself into one of the top consulting firms in Spain, a market leader in Chile, and a strong contender in Europe and Latin America”

• Everis, in collaboration with the COTEC Foundation, has developed a proprietary methodology called COTIM, by means of which it has articulated a consulting offer in innovation with two aspects: Business Innovation, which develops

a model of corporate governance in innovation; and Regional Transformation, which uses generated models to support the transformation of the production model.

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GRUPO GESFORTel.: (+34) 91 304 80 [email protected]. Manoteras, 3228050 Madrid

The safe multi-valued information group

Gesfor is a cross-functional group with various lines of business focused on information technology and human resources services and consultancy. Gesfor’s versatility is the group’s most defining characteristic.

This Spanish group has been in operation for 25 years. Informática Gesfor is the parent company of the group that includes in Spain Sunion, Germinus, Idea Informática, e-práctica and Southern Star. In 1995, Gesfor began international expansion winning contracts for integration and software development, process management, outsourcing and software factories, human resources and training and organizational consultancy.

Having nine subsidiaries in the American continent, Gesfor is one of the few 100% Spanish multinationals of the sector. Its trajectory is filled with remarkable experiences in demanding fields including data warehouse for public administration, enterprise resource planning (ERP) for Spanish multinationals abroad, ethical hacking for large-scale corporations, business processes outsourcing for industrial companies, security architecture for telecommunication operators, cash management development for financial entities and training based on e-learning technologies.

Gesfor is committed to innovation and thus invests a considerable amount of resources in R&D. This investment lead to the creation an educational web portal, magistermusicae.com for professional musicians, Sunion’s social network – It´s a HR and organization training company, the MyCocktail tool – a web application to create mashups easily combining information from different Internet sources, the open source software WAPITI – a tool to audit web application security, the Proxi IAP system to manage warning alarms and mitigate denial-of-service attacks, and CARDEA, an OSGI services platform to track hospital procedures through controlled and secure lines.

Gesfor participates in consortiums and projects alongside the European Union and other international institutions. It also successfully exports its services to the four continents which contributes one-third to the group’s income.

In summary, Gesfor is a stable, established, multi-industry information technology and human resources group.

“ Having nine subsidiaries in the American continent, Gesfor is one of the few 100% Spanish multinationals of the sector”

• Its experience in the ICT and HR fields adds special value to its services offer

• Its data center facilities allows to offer a wide range of outsourcing solutions

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META4 SPAINTel.: (+34) 91 634 85 [email protected] (R&D Worldwide)Centro Europa EmpresarialEdificio RomaC/ Rozabella, 828290 Las RozasMadrid

The alpha and omega of human resources management

Meta4 has been an effective company internally and for its 1,300 clients since its foundation in 1991. During this time, the company has developed solutions for the management of human resources and payroll that have made it an international model and one of the top three world leaders in the sector according to Gartner.

With a presence in 11 countries in over two continents, Meta4 has implemented HR and payroll solutions for over 15 million workers in hundreds of countries.

However, Meta4’s services are not limited to HR and payroll. The company also provides payroll externalization services for 90,000 workers monthly with its outsourcing platform. The company holds three R&D Centers in Madrid, Paris and Buenos Aires, with substantial investments in this area. In fact, Meta4 invests 20% of its annual worldwide income and 45% of its income from the Spanish market in R&D.

Certified as an Empresa Familiarmente Responsable (Familiarly Responsible Company), Meta4 is truly committed to human resources within its own company and is listed among the five best companies to work for in its category. The company did what seemed impossible in 2009, it increased its staff by 20% in 2009, a year that will be remembered, especially in Spain, for turbulent economic crisis and the dramatic rise of unemployment.

Meta4’s technologies and experience are suited for complex companies and can be adapted for both the public and the private sectors. Through the Meta4 PeopleNet platform, the company carries out complete management of human capital. Multinational corporations such as Bridgestone Europe, Boehringer, Telefónica, Gemalto, Bimbo, Hotetur, McKesson and the Grupos Veolia, Carvajal and Zed have experienced positive results using the platform. In addition, state organizations such as the Ministry of Public Administration and governments of Mexico D.F, Colombia and the city of Buenos Aires have also benefited from using Meta4.

Due to its advanced software, Meta4 has become the second best Spanish company in the list of the top 100 European Application Software companies, according to the 2008 Truffle Europe Index. The latest success for its innovation process has been the Meta4 PeopleNet ADB, a tool that enables managers to bring HR closer to the business management in an unprecedented way. However, this will not be the last success in innovation for this Spanish company because at Meta4, the sky is the limit.

“ Meta4 has implemented HR and payroll solutions for over 15 million workers in hundreds of countries”

• Through the Meta4 PeopleNet platform, the company carries out complete management of human capital.

• The company also provides payroll externalization services for 90,000 workers monthly with its outsourcing platform.

• Meta4’s technologies and experience are suited for complex companies and can be adapted for both the public and the private sectors.

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OESÍA NETWORkSTel.: (+34) 91 309 86 [email protected] C/ Santa Leonor, 6528037 Madrid

“ Mexico is also home to some of this company’s emblematic international projects like the U$D50 million contract to work alongside the Mexican Government in the modernization of their Social Security system”

• Oesia develops four main technological solutions of its own: Gacela Care (health), MB Suite (mobility), Soc Suite (security) and Altura (public administration). In addition, it has over 6 years experience in the Open Technologies market in Spain and Latin America.

• Oesia has two Eureka projects: Ventanilla Europea and Alcalde Interactivo.

• It invests about 5% of its annual income in R&D and it has been recognized for its participation in the Iberoeka program at the III CDTI Conference on International Technology Cooperation.

Young and brilliant

Oesia, a 10-year-old company that spun off from the Deusto University in Bilbao, Spain, has positioned itself among the top Spanish technology consulting companies.

This company specializes in Information Technology (IT), business process outsourcing and advanced engineering and services, and its impressive growth in such a complex market has been based on two essential factors: a selective acquisition strategy that brings more added value and an international expansion effort aimed at creating high-tech services platforms in low-cost locations.

The selective acquisition strategy has led to the consolidation of the convergent and integral portfolio of solutions that has been key to gaining the trust of more than 700 clients like Telefónica, EADS, Santander, Iberdrola, Inditex, Gas Natural, Vodafone, the Spanish ministries of health, defense and justice, and other regional administrations.

On the other hand, the company’s approach in its international expansion allows it to offer between 30% and 50% investment-spending reductions to its customers in Europe and the United States.

Regarding internationalization, Oesia has taken advantage of a valuable tool: the Spanish language. This company is building a reliable Spanish knowledge and offshore services platform in Latin America. The platform is formed by and filled with outsourcing best practices and methodologies, process consulting and a software factory.

The implementation of this business methodology has positively positioned the young Spanish company in Colombia, Brazil, the United States, Panama, Cuba, Portugal, the United Arab Emirates and Mexico, where there is one of the main activity bases of Oesia; In 2009, Oesia acquired 51% of the Mexican company Quarksoft, which has three centers and offices in Silicon Valley.

Mexico is also home to some of this company’s emblematic international projects like the U$D50 million contract to work alongside the Mexican Government in the modernization of their Social Security system. Oesia is also in charge of the development of an integral information system for the Secretary of the Navy (SEMAR, Armada de Mexico), which facilitates intelligence processes like recollection, classification and analysis of institutional information and enables the generation and dissemination of intelligence products.

Outside Mexican borders, Oesia stands out for the creation of a software testing factory in Sao Paulo (Brazil) that will provide services to Telefónica Sao Paulo (Telesp) and Telefónica Latin America. Holding a prominent position in sectors such as defense, aerospace, public administration, telecommunication, insurance and banking, Oesia has leading solutions for security, services, industry, transportation and tourism. Such an offering has resulted in over €200 million in steady income and has allowed for the maintenance of 3,500 personnel, out of which 760 are located outside Spain, notably in Colombia and Mexico.

As a conclusion, it is important to mention that this firm has achieved all this in only ten years, proving that it is possible to be young and brilliant at the same time.

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“ Seresco is a pioneer in the development of information services and solutions, and a mainstay for management, human resources, training, technical assistance, and cartographic services”

• Seresco has developed various frameworks to generate ERP solutions for SMEs (Small and medium enterprises), pioneering tailored solutions for diverse business sectors.

• As the Spanish leader in payroll outsourcing processes and personnel administration, handles more than 150,000 monthly bills.

• Seresco has specialized in IT infrastructure management and operation of customer support systems.

40 years of solutions

Headquartered in Oviedo, and with centers in Madrid, Barcelona, Asturias, and Galicia, Seresco is a leading company in professional services including consulting, software development, integrated management solutions, technical assistance, and cartographic services. With clients such as Valeo, Air Liquide, Roche, PSA-Citroën, Caja España, Alsa, and Ence, in addition to other public clients including the General Directorate of Cadastre, the General Treasury of Social Security, and several regional governments and municipalities, Seresco has developed projects internationally since its launch. Furthermore, it has secured deals with major multinational companies to provide services to clients in the peninsular territory. These milestones in internationalization have been made possible by Seresco’s role in the payroll of the Provisional Bank of Venezuela, successor of the Bank of Caracas, and other payroll services formed through a society with Deloitte & Touche. Seresco also deploys these solutions in several Portuguese companies in the form of outsourcing, through its platform Milena Personal”.

Innovation has been the key to success for Seresco in its 40 years of existence. Thanks to this, the company has been able to develop advanced systems, among which standout the Aida and Aries platforms designed for management applications, developments that have lead to the generation of different families of ERP (Enterprise Resource Planning) systems, and sector developments in industries like stone, logging, and other sectors such as advertising, distribution, commercial, etc.

Moreover, Seresco’s experience in administration and management of IT services has enabled the establishment of service centers for international clients. An example of this is the Center for Infrastructure Support Services for Peugeot and Citroën, which has emerged as the main point of contact for over 30,000 users in Spain and Portugal, it has over 500 different applications, and it provides support for 17 centers and the dealer network.

Seresco maintains marketing and training agreements with SAP, Business Objects, and Oracle in the area of business intelligence, and with ESRI in the area of GIS (Geographic Information Systems). In order to improve both the procedures and the development of their platforms, Seresco obtained Level 3 CMMI-certification (Capital Maturity Model Integration) for software development. Since its inception as Asturiana de Informática, Inc., until today, Seresco has continuously advanced and improved its customer service functions.

SERESCOTel.: (+34) 902 013 [email protected]/ Matemático Pedrayes, 23 33005 OviedoAsturias

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The Pioneer in Near Shore Technology

At the beginning, Softtek was Near Shore®. That statement summarizes Softtek’s essence. Softtek is the multinational company that coined and registered the near shore concept, and thanks to its expertise in nearshoring, it competes with India in providing efficient outsourcing services. Softtek offers technology-based services related to applications, IT infrastructure support and Business Process Outsourcing (BPO). From its Centro de Entrega de Servicio (Service Delivery Center) based in A Coruña, Spain, Softtek Europa has operated since 2004 and has expanded its activity to apply its model to clients in Germany, Holland, Italy, France and Switzerland. Some of its clients are listed in the Fortune 50. The Spanish center is ninth in a network consisting of four centers in Mexico, two in China, one in Brazil and one in Argentina. These centers meet the highest quality standards for global operators and they deliver services from their location through the Near Shore® system with onshore – offshore combinations. Just like the saying goes, “we do difficult work fast, impossible work takes us a bit longer”, Softtek has made a drastic change to its model to meet strict American quality requirements established by the world’s giant companies like CMMi level 5 and Six Sigma techniques.

From its Spanish headquarters, Softtek serves Europe by consistently developing complex systems and applications, project management programs, web development systems and application maintenance services (AMS) for production, problem resolution, functional programs evolution and daily operative management. In addition, Softtek provides on-call assistance for its final users, enterprise resource planning (ERP) and Software Quality Assessment, and it facilitates business process outsourcing (BPO) in both technological and functional aspects.

Softtek Europa has crystallized Softtek’s working methodology and it has taken advantage of its expertise supported by 27 years of experience and ten SAP Excellence Awards. Softtek is recognized for its value added services in multinational companies that operate in the international market that simplify services management, resolve location issues, and promote innovation by establishing productivity and economic vitality as their ultimate goals. Softtek’s qualified staff has tripled since its foundation and it has enabled Softtek Europa to weave networks and relations with Spanish institutions that operate in the European market. Through these connections it has structured training programs alongside Spanish and American universities and business schools. There is a need to communicate excellence and to show the ways that lead to it, and Softtek has much to say about it.

SOFTTEk INFORMATICATel.: (+34) 91 981 910 [email protected] www.softtek.comCentro de Iniciativas Empresariales MansPolígono de Pocomaco, Parcela D – 2215190 A Coruña

“ Softtek is a multinational company that has become a technological solutions and business processes global provider through its Near Shore® model”

• Its Near Shore® model meets the market quality standards set by CMMi level 5 and Six Sigma’s techniques

• Softtek develops applications, implements AMS, integrates ERP processes, improves services through SQA testing, and does BPO

• Its European delivery center is based in Spain and it provides technological infrastructure support, applications and outsourcing processes services

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eTIC solutions



TECNOCOMTel.: (+34) 901 900 [email protected]/ Josefa Valcárcel, 26 28027 Madrid

Danone’s business inteligence

Founded as a manufacturer of engines for electric appliance and listing on the Stock Exchange of Madrid since 1987, Tecnocom Telecommunications and Energy took a radical turn in its business activity at the same time as the world entered the new millennium. It was then when it acquired its current name and became one of the founding companies of the new Market Index incorporating high-end technology companies and activities with high growth potential.

Five years after its foundation, Tecnocom focused its development on telecommunication and IT areas and this process was complemented in 2006 by a new business plan to lead the Spanish ICT (Information and Communication Technologies) market. At first time, companies such as Eurocomercial Informática y Comunicaciones, Scorpion Group and Open Solutions Group became a part of the Tecnocom Group, and it acquired Getronics Iberia one year later. This was a step that positioned Tecnocom as a leading company in the Iberian Peninsula and Latin America sector.

Without any doubt, one of the most important aspects in the history of Tecnocom has been its collaboration with its numerous costumers. One of them is the Multinational DANONE, of which Tecnocom has become its intelligence center and technological agent. This alliance began in 1984 with the development of a software application to manage milk collection, which was, later on, extended to the implementation of support systems at the beginning of the 21st Century. By 2007, Tecnocom had become the only third party provider of DANONE.

Ever since, Tecnocom is responsible for the development, implementation and support of the Business Intelligence Competence Global Center that DANONE has in Barcelona, from which Tecnocom serves more than 30 companies in Europe, North America, South America and in the North of Africa. It has become one of the most important international services of Nearshore of the company. The solutions provided to DANONE have enabled them to improve their productivity, reducing operating costs and achieve a sustained improvement in quality.

Apart from DANONE, Tecnocom´s clients include the ten most important Spanish banks and 23 out of the 35 companies from IBEX. This company enjoys significant presence as a provider of consulting models to optimize investment in the ICT sector for government administrations, in half of Spain’s regional administrations and in the main Spanish municipalities.

Tecnocom commits excellence in the services it provides. Tecnocom develops innovative solutions such as commercial offer models focused on business solutions and technology solutions that improve the efficiency of its costumers’ business. These solutions are categorized into four areas: projects and applications, application management, systems integration and technology and infrastructure management. This model meets the customer’s needs from the design, development and integration of all forms of outsourcing using innovative methodologies of processes, services and development of industrialization.

Within the framework of Corporate Social Responsibility and Total Quality, Tecnocom meets the highest standards in Certifications, it holds a CMMI DEV Level 3 certificate and, in January 2010, Tecnocom initiated the SCAMPI CMMi Level 3 multi-constellation Development and Services, which makes Tecnocom one of the first companies in the world to have this certification.

“ The model they offer meets the customer’s needs for the design, development and integration of all forms of outsourcing using innovative methodologies of industrialization processes, services and development”

• Business Intelligence Global Competence Center for companies around the world

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