corporate presentation grupo digitex 2011

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CORPORATE PRESENTATIONSeptember 2011 - Grupo Digitex

“Today, Digitex is one of the three largest outsourcing

companies in Latin America.”

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01.General Overview Grupo Digitex

01

10.14711.047

Grupo Digitex is a multicultural, multi-country and multi-site company, specializing in supporting other

multinationals with their expansion programs. Grupo Digitex is a global company with a 22 year history, with a

team of more than 11,000 people, and with a 2010 turnover of €115.8m.

General Overview Grupo Digitex

Evolution of income (m€) Evolution of workforce

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100.00090.00080.00070.00060.00050.00040.00030.00020.00010.000

0

2005 2006 2007 2008 2009

55

.91

1

75

.71

9

91

.21

2

96

.67

1

45

.96

9

10.0009.0008.0007.0006.0005.0004.0003.0002.0001.000

0

2006 2007 2008 2009

4.2005.077

8.0219.147

2010

11

5.8

2010

10.14711.047

2011

01

Company founded in Spain in 1989

Setting out offering IT services

Our expansion into Latin America began with the opening of our operation in Columbia and Guatemala.

The map of Latin America platforms is completed with Bogotá, Ibagué, and Manizales in Colombia;

Our History

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Setting out offering IT services and later evolving to include business process operations in general.

In 1999, the process for the delocalization of operating platforms began..

In 2000, the venture capital company 3i Partners became a shareholder.

Columbia and Guatemala.

3i divested its stake in the company and the Latin American company Altra Investments entered with a 47% equity share.

An aggressive expansion plan was launched - both for operations and sales - adding Peru, El Salvador, Panama and Mexico.

Manizales in Colombia; México DF and Querétaro in México; Surco in Perú; Ciudad de Guatemala in Guatemala; San Salvador and Santiago de Chile.

A vertical banking operation is formed with BCSC.

01 General Overview Grupo Digitex

� 22 YEARS OF HISTORY.

� AT THE FOREFRONT OF COMPANIES OFFERING OUTSOURCING SOLUTIONS

� PRINCIPAL ACTIVITIES ARE FOCUSSED AROUND THE OUTSOURCING OF SERVICE AND SUPPORT OPERATIONS, PROCESS OPERATIONS AND IT OUTSOURCING . CLIENTS INCLUDE: GRUPO TELEFÓNICA, IBM, ENDESA, SIEMENS,…

� IN-DEPTH KNOWLEDGE OF THE BUSINESS AND THE SECTOR.

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DIGITEX MADRID

� IN-DEPTH KNOWLEDGE OF THE BUSINESS AND THE SECTOR. EXPERIENCE IN MULTIPLE MARKETS (TELECOMMUNICATIONS, BANKING, RETAIL, PUBLIC SECTOR…).

� COMPETITIVE STRATEGY FOR DELOCALIZATION OF OPERATING PLATFORMS (LOWER COSTS, OPTIMUM INFRASTRUCTURES, COMMAND OF KNOWLEDGE TRANSFER).

� DIGITEX IS STRATEGICALLY POSITIONED TO SERVE LARGE MULTINATIONALS AND MEET THEIR NEEDS IN THE OPERATION OF EXTERNAL SERVICES, BOTH NEARSHORE AND OFFSHORE.

01 General Overview Grupo Digitex

20 OWN INSTALLATIONS AND 8.500 WORK STATIONS DISTRIBUTED BETWEEN

11 COUNTRIES AND 15 CITIES.

BPOCENTRES

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CENTRESNorth America Spain Central America South America

USA

Mexico

Madrid

Barcelona

León

Albacete

Toledo

Jaén

Burgos

Guatemala

El Salvador

Panamá

Nicaragua

Honduras

Chile

Colombia

Perú

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02.bpoconcept

The percentage of companies that go back to managing resources internally after outsourcing to

Digitex, is 0%.

02 Activity

We operate processes that large companies

externalize. They seek in us effectiveness, efficiency,

operational excellence and a significant reduction of

overheads, based on process optimization criteria,

delocalization, use of automated systems, BPM

methodology and with the ideal working conditions

for the country in question and with the application of

a work model tailored to the requirements of each

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a work model tailored to the requirements of each

service.

Our clients delegate one or more business processes

to us which we operate and manage according to

defined and agreed performance indicators (SLVs –

Service Level Agreements).

02 Activity

The knowledge and experience we have acquired mean that Grupo Digitex

has become a market leader specializing in three principal business areas:

Client relation and Business Process IT Processes

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Client relation and support processes

Multi-channel Service CentersCenters for obtaining and retaining clientsTechnical Support CentersHelp Desk Services

Back Office ServicesRevenue Assurance

Infrastructure ManagementApplication MaintenanceOn-site SupportHelp DeskService Desk

Business Process Operations

IT Processes

Grupo Digitex guarantees compliance with quality procedures through the ISO

9001 2000 and is in the process of applying for COPC certification

02 Efficiency

PEOPLE PROCESSES

PRACTICES INFORMATION

Ability to manage large numbers of people in complex organizations

Optimization and simplification of processes

Standardization of best practices, processes and procedures.

Integration of information between platforms

6 AXES

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MONITORING LOCATION

and procedures.

Exhaustive monitoring of indicators

Best location for highest levels of efficiency

between platforms6 AXES

02 Efficiency

PEOPLE PROCESSES

PRACTICES INFORMATION6 AXES

CLIENT RETENTION

CROSS-SELLINGTRAINING

BACK OFFICE

SECTORS

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MONITORING LOCATION

6 AXES

SUPPORT

UPSELLING

BAM

FRAUD CONTROL

ON-SITE SUPPORT AND MAINTENANCE

AENATELEFÓNICA

BACK OFFICE PROCESSES

ENDESATELEFÓNICAACCENTURE

BCSC

HELP DESK

IBMTELEFÓNICA

SIEMENS

MIGRATIONPre-pay / Post-pay

TISATdE

USER TECHNICAL SUPPORT

TELEFÓNICAENDESA

BCSC

Customer support for residential

clients

Revenue assurance

Customer technical support

Order management

Obtaining Clients

Retaining Clients

Distribution Channel Support

02 Principal Projects

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TECHNICAL SUPPORT TO USERS

OF MOBILE DATA SERVICES

MOVISTAR

HOSPITAL MANAGEMENT

SUPPORT

SIEMENS

BACK OFFICEBANKING

SANTANDERCITI

BCSC

MASS INFORMATION

SERVICE

YELLTELEFÓNICA

CUSTOMER SERVICE CENTERS

CAT ENDESA609

1004 / 104DHL

Customer support for

business clients

LLU technician center

Sector Marketing

Sales Support

Centers for Client

Retention

SoftwareFactory

eICTICS

Technical Support

BAM

02 Keys to Success

Digitex brings to the table extensive experience and an established network which is growing continuously. Over the years we have acquired an excellent reputation in addition to profitability. A trustworthy strategic partner that has been able to adapt to the latest technological advances and gain loyalty from its clients through quality service, efficiency and cost-optimization.

ReliabilitySolidity

SolvencyGlobal Experience

Proximity and adaptation to

change

Past successValidated model

Command of service

delocalization

Demonstrated cost efficiency

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All of this allows us to establish firm and unalterable commitments to our clients.

PROCESSES FOCUSSED ON

QUALITY:Of execution, follow-

up and customer service.

FULL COMPLIANCEWith objectives committed to

INCREASED PRODUCTIVITYBy augmenting

efficiency of operations

FLEXIBILITYAnd motivation in

adaptation to change.

IDENTIFICATIONWith your business, strengthening the

corporate image on the client side.

Grupo Digitex is one of the largest companies in the world specializing in delocalization of positions and platforms.

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03.Centers of Operation

03 Centers of operation

Central MadridTitán, 828045 Madrid AREA: 1,650 m2

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Operation Center Madrid Teniente Coronel Noreña, 3028045 Madrid

AREA: 3,780 m2


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Operation Center ToledoCalera, nº 48 45600 Talavera de la Reina - España

AREA: 1,300 m2


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Operation Center LeónParcela M-54 Polígono Industrial de LeónSanto Venia de la Valdoncina24231 León- España

AREA: 3,780 m2


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Operation Centers rest of Spain

BARCELONA BURGOS

Samontá 19- 21.Centro Empresarial Inmocanal08970 Sant Joan Despi (Barcelona)

Plaza de la Virgencilla 709400 Aranda de DueroEspaña (Spain)

AREA: 602 m2AREA: 450 m2


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JAÉN ALBACETE

Suiza, s/n. Polígono Aquisgrana II23200 La Carolina. JaénEspaña (Spain)

Calle Municipio Molinicos, 9 - 11. Edificio Postensa 02006 AlbaceteEspaña (Spain)

AREA: 1,500 m2AREA: 2,397 m2

08970 Sant Joan Despi (Barcelona)España (Spain)

España (Spain)

Empresa Exterior - Nº128Torre Granito Building - Blvd.Los Próceres 18-67 Zone 10 - Guatemala 01010 AREA: 500 m2Operation Center Guatemala


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Empresa Exterior - Nº128Centro Financier SISA Edificio 1 Km 10,5Carretera Panamericana, Santa Tecla, La libertad – El Salvador

AREA: 500 m2Operation Center El Salvador


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Empresa Exterior - Nº128Av prolongación primavera 2142Lima, SurcoPerú AREA: 3,130 m2Operation Center Perú (Lima)


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Operation Center Ibagué (Colombia) Av. 60 CAMI NORTEB/La Floresta Colombia

AREA: 2,700 m2


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Empresa Exterior - Nº128Av. Kevin Ángel No 64 A –160 Manizales, Colombia

AREA: 1.000 m2Operation Center Manizales (Laureles)


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Empresa Exterior - Nº128Cl 20 No 23-42Manizales, Colombia

AREA: 700 m2Operation Center Manizales (San Antonio)


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Empresa Exterior - Nº128Cl 21 No 22 - 57Manizales, Colombia

AREA: 800 m2Operation Center Manizales (Bolívar)


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Empresa Exterior - Nº128Cr 20 Cl 25 EsquinaManizales, Colombia

AREA: 500 m2Operation Center Manizales (Planta Centro)


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Empresa Exterior - Nº128Cr 20 No 21 - 35Manizales, Colombia

AREA: 900 m2Operation Center Manizales (La Patria)


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Cl 3ra No 9 - 30Manizales, Colombia

AREA: 500 m2Operation Center Manizales (Villa María)


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Empresa Exterior - Nº128

SEDE: Av. Santa Fe No. 495 Piso 4Col. Cruz Manca. Delegación CuajimalpaMéxico D.F. C.P.05349

AREA: 2.500 m2Operation Center México


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Call Insurgentes DF Sede Digitex QuerétaroSede DF

Empresa Exterior - Nº128

Calle Miraflores 130 piso 21Santiago - Chile AREA: 1.180 m2Operation Center Chile


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Sede Santiago de Chile Call Center Santiago

Our clients are some of the major Spanish companies whom we have accompanied in their international

expansion plans.

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04.Principal clients

04 Principal Clients

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