order to fulfilment - avocado consulting...avocado’s order-to-fulfilment solution can leverage...
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Order to FulfilmentGrow your business with real-time process monitoring and customer analytics
ASSURANCE Track and trace orders across systems with a single consolidated view from order to fulfilment.
A BETTER CUSTOMER EXPERIENCEMonitor and measure customer experience for detailed insights into behaviour.
SPEED TO MARKET Release new application features faster with deep insights into code performance and errors.
INCREASED VISIBILITYComplete visibility from order to fulfilment helps to implement action when there is opportunity or risk.
Avocado’s order-to-fulfilment solution provides complete
visibility of the order to fulfilment process. It offers the ability
to track and trace orders as they traverse enterprise systems;
from the ecommerce front-end (website) through to the
applications facilitating fulfilment.
By ensuring accurate and timely fulfilment of orders, you will build
customer loyalty and subsequent growth in online revenue. You will
also see improvements in efficiency, have greater opportunities to
market intelligently and have increased confidence in the quality
of code releases.
Business challenge
Organisations face operational challenges monitoring and
assuring their business and technology processes across
the value chain. Ineffective monitoring of applications from
the ecommerce platform (website) to the distribution and
fulfilment platform reduces the ability to track KPIs and
take action when there is opportunity or risk.
Greater visibility across sales and operations can help
organisations monitor service levels and ensure orders
flow correctly from order to fulfilment. As orders flow
through the enterprise environment, integrity can be
maintained by monitoring from an external system. This
monitoring should encompass customer numbers, line
items or product numbers, transaction amounts and
order numbers.
Avocado’s order-to-fulfilment solution can leverage your
data to give you better insights into your processes, down
to individual line items, providing assurance and integrity
of every order.
How it works
Data capture
Avocado’s order-to-fulfilment solution is a fully
customisable performance monitoring package which,
in near real time, will track and trace the order flow and
isolate any interruption to the value chain. This allows
you to make quick decisions and take corrective action.
1. Track a customer’s behaviour along the value chain
and gain valuable insights into their experience and
engagement with your brand.
2. Greater visibility and insights – monitor logs and
inputs across legacy and in-store systems to capture
order flow and complex events as they traverse
the enterprise.
Data organisation
A single, consolidated view of your data across the
value chain provides meaningful insights across multiple
dimensions, for example:
Operational efficiency – SLA monitoring of
order-to-fulfilment, measurement of individual
application performance.
Customer metrics – user experience, segmentation,
marketing reach, campaign effectiveness, correlation
of fulfilment and customer experience.
Presentation and analysis
Present information in a consolidated and meaningful way
to stakeholders such as Senior Management, Ecommerce,
Operations and IT.
Senior Management and Ecommerce have the
requirement to visualise order throughput over time
by sales channel.
Operations and IT can validate the total transaction time
across the enterprise environment on a per order basis
and confirm status.
Order Volumes by Day by Channel
Order Search by OrderID
Benefits
Assurance
Track and trace your entire value chain in a single view
to reduce lost orders and revenue.
A better customer experience
The Application Performance Index (APDEX) monitors
and measures customer experience. This provides detailed
insights into customer behaviour, facilitating precise
segmentation and targeting.
Increased visibility
Identify and isolate errors and delays across the value chain
in near real time, giving you the ability to take immediate
corrective action.
Speed to market
Release new application features faster with deep
insights into code performance issues and the ability to
quickly isolate errors. This improves code quality and
capability to increase the number of releases available
for deployment within a given timeframe.
Deep analytics
Leverage data-rich insights. By capturing data
throughout the entire process, a “Big Data” capability
becomes possible. This capability allows for SLA based
reporting and for asking ad hoc questions to generate
business insights.
Business intelligence
Track KPIs and improve operational decision making.
Optimise capex investment in the technology stack,
improve the customer experience and reduce errors
in the fulfilment process.
Increased growth & revenue
Consolidate and align processes to improve efficiency
and increased customer satisfaction.
Working with Avocado
Avocado is an independent IT professional services
company that specialises in providing IT consulting and
project delivery services to some of Australia’s largest
private companies and government departments.
Uniquely positioned to provide the consulting services,
Avocado:
Has a proven track record of more than 13 years
successful project delivery.
Assigns specialist consultants with experience and
a commitment to your project’s outcome.
Provides support with a highly qualified team
of Practice Managers who understand project
delivery and associated processes.
Find out more
To learn more about our order-to-fulfilment solutions,
email [email protected] or call your local
Avocado office.
Avocado Consulting Pty Ltd Sydney Level 1, 23 Hunter Street, Sydney NSW 2000 | p. (02) 8905 0198 Melbourne Suite 301, 546 Collins Street, Melbourne VIC 3000 | p. (03) 8640 9021 ABN 14 108 342 561 | www.avocado.com.au
Single view across the environment
Technical fault isolation across the enterprise environment
User Experience overview