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  • Online password reset 1 Navigation to online password reset · Online password reset A guide to Internet banking Navigation to online password reset Click on ‘Forgot password’
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If you have forgotten your password, it can be reset online if you hold a debit card linked to your internet banking proile. After conirmation of your credentials, your password can be reset online. Your partner in progress Online password reset www.hnb.lk A guide to Internet banking Navigation to online password reset Click on ‘Forgot password’ in your homepage. The next page will request your user ID. 2 3 Enter your debit card details correctly and click on ‘Continue’ . In the next page, you can set a new internet banking password. Make sure you follow the password policy as presented by the bank. Click on Continue. After your recive the notifcation, you can login to ebanking with your newly set password. 4 This is the hnb.lk homepage 1 Click on ‘Continue’ The next page will request your debit card details. 5

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Page 1: Online password reset 1 Navigation to online password reset · Online password reset A guide to Internet banking Navigation to online password reset Click on ‘Forgot password’

Ifyouhaveforgottenyourpassword,itcanberesetonlineifyouholdadebitcardlinkedtoyourinternetbankingpro�ile.Aftercon�irmationofyourcredentials,yourpasswordcanberesetonline.

Yourpartnerinprogress

Online password resetwww.hnb.lk

AguidetoInternetbanking

Navigationtoonlinepasswordreset

Clickon‘Forgotpassword’inyourhomepage.

ThenextpagewillrequestyouruserID.

1

2

3

Enteryourdebitcarddetailscorrectlyandclickon‘Continue’.Inthenextpage,youcansetanewinternetbankingpassword.Makesureyoufollowthepasswordpolicyaspresentedbythebank.ClickonContinue.

Afteryourrecivethenotifcation,youcanlogintoebankingwithyournewlysetpassword.

ThenextscreenwillrequestyourOTPthroughyour2FA(SMSOTP,Hardwaretoken,orMobileOTP)method,oryourtransactionpasswordtocon�irmthealternationoftheChanneluserID.Aftercon�irmationyouwillreceiveanoti�ication.

Hereonwards,youmustenterthenewlysetUserIDtologintoInternetbankingormobilebanking.

4

Thisisthehnb.lkhomepage

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Clickon‘Continue’Thenextpagewillrequestyourdebitcarddetails.

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