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Office of Travel, Transportation & Asset Management

Center for Policy Evaluation (CPE)

Collaborative Policy Development

Agency adopts policy and implements

Improvements discussed and

adopted

CPE EvaluatesCompliance and improvements

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Agenda

• Background• Policy Cycle• Benefits• Methodology• Website/Program Review Tool• Annual Schedule• Follow-up Activities

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Background and Mission

• Outgrowth of OMB PART evaluation• Determine influence and facilitate government-wide

reform by:– Measuring and improving policy– Adopting best practices– Implementing innovative tools

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CPE Role in MT Policy Cycle

CPE Process

Continuous Improvement

Discuss policies

w/Interagency Committees

and OMB

OGP Establish or change

policy

APO/AOO implement

or supplement OGP policy

AOO writes SOPs

and internal guidance

APO verifies policy is

followed w/i Agency

APO reports to CPE

CPEEvaluates

CPE identifies SWOTs

OGP - GSA’s Office of Governmentwide Policy Office APO - Agency Policy Office AOO - Agency Operations Office

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Benefits

AGENCIES

GSA

1. Participates in policy making decisions and tools.

2. Identifies best practices and innovations.

3. Adopts program performance measures

4. Changes non-compliance into compliance.

1. Assists agencies in achieving compliance

2. Improves policies and their effectiveness.

3. Promotes best practices and innovations.

4. Ensures effective measurements are in place when delivering targeted policies.

Com

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Com

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Impr

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Impr

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Our Approach

• Conduct annual agency evaluations

• Capture data via Internet Program Review Tool

• Evaluate data, provide initial on-line response to agencies

• Provide final written evaluation to agencies

• Evaluate and post governmentwide data

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Data Collection Forms (DCFs)

• Mandates: – OGP policy, your agency, IG, OMB, GAO, PART

• Best Practices• GSA Feedback:

– What should we change? – Do you have input into policy development– Identify obstacles– New ideas

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Linking: Policies, Strategic Goals and Performance Measures

• Mandates & Best Practices are linked to:– Policy or best practice regulations– Suggested performance measures– Strategic goals:

• Efficiency/Effectiveness• Accountability• Safety & Environmental

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Sample Personal Property DCF

Question Reference Suggested Performance Measure

MANDATES

Do you have documented agency policy requiring the prevention and detection of improper use, unauthorized disposal, or destruction of excess property in agency custody 41CFR 102-36.45(d)(5)

Value of equipment lost or destroyed divided by value of total inventory = lost/destroyed to total value ratio

BEST PRACTICESDo you have documented agency policy requiring that the exchange/sale authority is used to the maximum extent w hen replacing personal property? 41CFR 102-39 Number of items exchanged/sold

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Online Demo

• http://www.gsa.gov/pcec or http://www.gsa.gov/cpe

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CPE Internal Performance Targets

• Establish baseline - 1st year• Produce policy trend analysis – 3rd year• Produce annual governmentwide report • Identify SWOTs for improvement & change• Attention received in policy areas

Annual Schedule

Action Required from… Process Description Approx. Dates

GSA’s Center for Policy Evaluation (CPE)

Identify key Point of contacts, send out emails and introductory letters

Nov. 1-Dec. 31

CPE Prepare and hold Kick-Off Meeting Jan. 1-Jan. 13

Customer Agency Complete interim assessment Jan. 14-Feb. 13

CPE Conduct evaluations & provide feedback Feb. 14-Mar. 13

Customer Agency Complete final assessment Mar.14-Mar. 31

CPE Conduct final evaluations Apr. 1-Apr. 30

CPE & Customer Agencies Hold group & individual agency out-briefs May 1-May 31

CPE Produce agency reports June 1-July 31

CPE Produce annual report w/ trend data Dec. 15

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What Happens after Evaluation?

• Post evaluation survey for process improvement: – Accuracy of the evaluation– Quality of feedback received – Assess impact of evaluations– Professionalism of evaluators

• Evaluate agency & government wide results• Share SWOT’s (MT, interagency, focus groups)• Help agencies• Prepare for next year

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Additional Information

• Website: http://www.gsa.gov/pcec or http://www.gsa.gov/cpe

• MTC Director, Janet Dobbs Janet.Dobbs@gsa.gov 202.208.6601

• MTC Deputy Director, Lois Mandell Lois.Mandell@gsa.gov 202.501.2824

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The end of the presentation…

the beginning of improving policy compliance.

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BACKUP SLIDES

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C&E Website (www.gsa.gov/pcec or www.gsa.gov/cpe)

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Opening Screen

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PRT Program Areas

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U.S. General Services AdministrationOffice of Governmentwide Policy

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Reports

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Report Creator

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Quick Reports

Benchmark – Agency/Governmentwide

Governmentwide Summary-All Programs