oecd world forum statistics, knowledge and policy, palermo, 10-13 november 2004 1

OECD World Forum “Statistics, Knowledge and Policy”, Palermo, 10-13 November 2004 1

OECD World Forum on Key Indicators

Statistics, Knowledge and Policy

Palermo, 10-13 November 2004

OECD World Forum on Key Indicators

Statistics, Knowledge and Policy

Palermo, 10-13 November 2004


Information Society:from Statistical Measurement

to Policy Assessment

Tony ClaytonUK Office for National Statistics


The challenge of permanent change

• Definitions of ICT products and services are still changing as applications progress

• Attention has broadened from e-commerce (simple) to e-business (complex)

• Real business models are changing, both within and between countries

• New social patterns and work structures are evolving - driving and enabled by technology

• Can National Statistics Offices measure this changing world fast enough?

Information Society


Shared economic questions

Information Society

• How does the growing importance of intellectual assets (technical, organisational,human, knowledge) change value creation; how can public policy make these assets work most effectively?

• How do structural changes (more services and intangibles) affect economic and social behaviour and policy priorities?

• How do global networks and value chains, within and between firms, affect behaviour, and governments’ ability to achieve policy objectives?


Macro-economic challenges

Information Society

• ICT impacts the measurement of outputs and inputs- hedonics- chain linking

• How to deal with new outputs and assets?- extending the list: information, knowledge,

capabilities• Changing relationships between inputs and outputs

- ‘complementary’ assets and productivity- cross-border (or inter-regional) intangibles


Information Society

Lessons from coping with change

•Definitions- critical to be precise and avoid ambiguity- comparison, cross sectional and over time, essential

•Learning- ‘not enough to learn from your own experience’

•Benchmarking outcomes and policy- where are examples of success?- which lessons from good practice are transferable?

•Where is value really added?- pay off from looking at firm level data


Achieved so far …...

Information Society

• National accounts measures; - software, databases- chain linking and hedonics

• Satellite accounts for information economy• OECD frameworks to measure enterprise and

household ICT access and use• EU structural indicators, and eEurope 2005 metrics• Range of SINE initiatives, which spurred NSOs• Academic and business initiatives on ‘impacts’• Moving towards international WSIS ‘core indicators’


UK focus to support policy

Information Society

• Benchmarking not only ‘outcomes’ for the information society and economy, but also policies to promote innovation and good practice

• Evaluating impacts of ICT adoption in the economy, to improve understanding of policy levers, and the way they can affect behaviour and performance

…… a shared agenda across government


EnvironmentEnvironment

Citizen ReadinessCitizen Readiness

Measures of barriers to uptake (awareness, trust, skills, cost)

Penetration of access devices



iRcBusiness ReadinessBusiness Readiness





iRbGovernment ReadinessGovernment Readiness

Awareness, leadership, published strategies

Level of coordination Systems readiness, back

office integration, standardisation




iRg

Citizen UseCitizen UseiUc

Business UseBusiness UseiUb

Government UseGovernment UseiUg

Level of basic use Ubiquity / fairness of

adoption Sophistication of use



Level of basic use (including publication)

Ubiquity / fairness of adoption

Sophistication of use








Citizen ImpactCitizen Impact

Impact on commerce/spending

Impact on behaviour


Impact on behaviour

iIcBusiness ImpactBusiness Impact


Impact on service offering: additional/enhanced services Impact on working practices

Impact on costs/efficiency




iIbGovernment ImpactGovernment Impact


Impact on working practices Impact on costs/efficiency



iIg

Educational infrastructure

Level of IT skills Supporting industries Climate for innovation Cost of access

Level of political leadership

Enabling nature of legal and regulatory environment for e-commerce

Infrastructure availability

Infrastructure quality

iEm iEp iEiMarket Political Infrastructural

The e-Economy

Environment

Uptake and use

Readiness

Impact



















iRg




















Impact on behaviour


Impact on behaviour













iIg


























iRg




















Impact on behaviour


Impact on behaviour













iIg








The e-Economy

Environment

Uptake and use

Readiness

Impact

Information Society

Benchmarking Framework


Approach to comparison and learning

Information Society

0.59

0.83

0.49

0.56

0.56

0.76

0.51

0.63

0.39

0.42

0.49

0.56

0.0 0.1 0.2 0.3 0.4 0.5 0.6 0.7 0.8 0.9 1.0

Environment Ranking

Environment Ranking

Readiness Ranking

Readiness Ranking

Uptake and Use Ranking

Uptake and Use Ranking

Impact RankingImpact Ranking

iR

i

MarketMarket

Political/RegulatoryPolitical/

Regulatory

InfrastructureInfrastructure


BusinessReadinessBusiness

Readiness

GovernmentReadiness

GovernmentReadiness

CitizenUptake & Use

CitizenUptake & Use

Business Uptake & Use

Business Uptake & Use

Government Uptake & UseGovernment

Uptake & Use

CitizenImpactCitizenImpact

BusinessImpact

BusinessImpact

GovernmentImpact

GovernmentImpact

Position of world-leading countries


Benchmarking lessons

Information Society

• Relevant and comparable data still hard to come by in 2002

• Need to quality mark comparisons• Major gap area for comparable data in

government use• Gap in comparable analysis for quantifying

economic impact


Assessing Impact

Information Society

• Initial work mainly macro - but suffered from lack of comparability in national measurement

• Advantage of firm level analysis is that it deals with units that are surveyed on similar basis

• Helps to explain how competitive processes actually work

• OECD project to share and repeat comparable analysis across countries - valuable pooled experience


92

94

96

98

100

102

104

106

108

Date

Re

lati

ve

Pri

ce

e-sellers non e-sellers

Firm level data: 1) market dynamics

Information Society


Firm level data: 2) productivity effects differ

0

5

10

15

20

25

30

35

40

45

50

All firms None Any 4 plus incl.suppliers

4 plus incl.customers

4 plus incl.invoice

4 plus incl.operation

4 plus incl.logistics

4 plus incl.marketing

4 plus incl.internal

4 plus incl.external

VA

/em

p (

£00'

s)

2001

2002

0

5

10

15

20

25

30

35

40

All firms None Any 4 plusincl.suppliers

4 plusincl.customers

4 plusincl.invoice

4 plusincl.operation

4 plusincl.logistics

4 plusincl.marketing

4 plusincl.internal

4 plusincl.external

VA

/em

p (

£00

0's

)

2001

2002

Successful e-business applicationsin manufacturing usually tackle upstream supply chain issues...

…but e-business application successin service firms more often includes

electronic links to customers

Information Society


Development challenges

Information Society

• Speed of change - can Statistics Offices meet demands?

• Build and agree the contribution of information and knowledge in National Accounts

• Exploit micro-data to understand the role of knowledge at enterprise level

• Better metrics for innovation, recognising the role of multinational enterprises in invention and diffusion

• Comparability in human capital / skills measures• Assessing impact of digital access and literacy for

households and labour markets.


Information Society

[email protected]

oecd world forum statistics, knowledge and policy, palermo, 10-13 november 2004 1

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