october 08 ciaa newsletter

8/14/2019 October 08 CIAA Newsletter

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An Affiliate Of

OurProfit is

YourSuccess

October

2008

Upcoming Events

General Membership

Meeting

There will be no

General Membership

Meeting in OctoberVendor Council

October 9, 11:30 a.m.

Chicken Coop, WDM

October 20, 1:00 p.m.

Signature Place Apts.

Trade Show

Tropical Tradewinds

- - and - -

Cynthiann King

Team Building for

Busy People

October 23

Airport Holiday Inn

General Membership

Meeting

Wednesday - November 12th

Airport Holiday Inn

Winter Social

and

Maintenance

Olympics

December 10th

Airport Holiday Inn

Committee Updates

2008 CIAA Board Members

Letter from the President

September Meeting High-lights

New Members

Positions, Promotions, Postings

Vendor Spotlight - Jared Frank

Vendor Listings

ICS Open House

Team Building Registra-tion

Cynthiann King Article

Trade Show

NAA Connect

We Appreciate You!To show you how much, we are offering all of our members a fantastic seminar by a dynamic

national educator...FREE! Youve already marked your calendars for the Trade Show on Oc-

tober 23. The seminar were bringing you will be on the same day from 1:00

- 3:00, directly prior to the opening of the Trade Show floor.

There is limited space so we need you to register for this seminar; the reg-

istration form is attached. Non members may attend for $50, payable in ad-

vance. Space consideration goes to members first.

A little about Cynthiann King:

Cynthiann is an international speaker, business leader, degreed educator, curricu-lum designer, operations manual writer, and course developer. She designs anddelivers superlative, targeted educational programs for savvy housing industry pro-fessionals throughout the United States and Canada. She delivers live seminars,webinars, teleclasses, and meeting presentations to groups of all types. She is theco-writer of NAHBs Certified Leasing Professional (CLP) designation course andNAAs National Accredited Leasing Professional (NALP) certification program.

As former Vice President of Education and National Training Director for EquityResidential, and V. P. of Training and Marketing for Wilson Schanzer and forTrammell Crow Residential, Cynthiann developed and delivered successfultraining and marketing programs forover 350,000 apartment homes located indiverse markets across the nation. She has performed on-site and in supervisory/executive positions.

Cynthiann presents at national, regional and local conferences including Instituteof Real Estate Management (IREM), National Apartment Association (NAA), Na-tional Association of Home Builders (NAHB), Multi Housing World (MHW), Salesand Marketing Magics Brainstorming Conference, National Association of Resi-dential Property Management (NARPM), Public Housing Directors Association(PHDA), local Apartment Associations and for her local Chicagoland Apartment

Association. Cynthiann is known nationwide for her interactive, enthusiasticpresentations jammed with ready-to-use information. She is a member of the elite professional educators society, Pi Lambda Theta and listed in Who's Who inNorthern America.

Inside Your Newsletter:


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Committee Announcements

Education Committee

Page 2

2008 Board Members and Committees

Website: www.ciaahq.org

Vendor CouncilFinal details are being hashed out for the Trade Show. The vendor members cordially invite you to attend!

Vendors - Next meeting is October 9th at 11:30 at the Chicken Coop. Then on October 20, well have our

final meeting at Signature Place Apartments at 1:00.

Vendor Trade Show ~ October 23rd ~ Airport Holiday Inn

PresidentRick Koontz, Signature Place

Past PresidentMelissa Johnson, Olde English Village

Vice PresidentJennifer OBrien Konior, TAB Properties

TreasurerLori Young, BH Management

SecretaryHeather Benton, Bridlewood Apartments

Vendor Council Co-ChairsTom Newton, Gorman RoofingMary Spain, Apartment Finder

Education Committee Chair

Mary Spain, Apartment Finder

Legislative Committee Chair

Rick Koontz, Signature Place

Membership Committee Chair

Position currently vacant

Public Relations Committee Chair

Jennifer OBrien Konior, TAB Properties

Trade Show Committee Chairs

Meredith Goodwin, Triple CrownMary Spain, Apartment Finder

Interested in the Member-

ship Committee? Contact a

board member for details!

Coming in 2009 - two new designation courses!

CAMT (Certified Apartment Maintenance Technician)

CAPS (Certified Apartment Property Supervisor)

Click on logos

for more

information

Bill Forces Jersey Apartment Owners to Exterminate Bedbugs

In New Jersey, three Democratic Assembly members--Joan M. Quigley, L. Grace Spencer and L. Harvey Smith--have introduced a bill

that would make apartment owners entirely responsible for keeping their units free of bedbugs. Bedbugs, which are less than a fifth of

an inch long, hide in all kinds of places around a home. They were once thought to be mostly eradicated in this country, but have

staged a comeback in recent years amid the banning of powerful pesticides and increases in overseas travel. The lawmakers say severe

bedbug outbreaks have occurred in apartment communities, especially those in Hudson County. They further cite instances of residents

being charged with extermination costs, which can run into the hundreds of dollars. Quigley laments, "It's disgusting to think there are

places in New Jersey where renters are being forced to cohabitate with vermin, simply because they cannot afford a proper extermina-

tion. [Apartment residents] shouldn't have to pay extra simply to live in a clean and safe environment." Under the legislation, ownerswould have to exterminate bedbugs at their own expense when an outbreak occurs. Those who fail to do so could face fines of up to

$300 per infested apartment and $1,000 per infested common area. The New Jersey Apartment Association counters that the bill would

leave owners liable for bugs that may have been brought in by their residents when they moved in.

The CIAA Legislative Committee will continue monitoring the progress of this precedent-setting bill.

Legislative Committee
mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]


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Giving Back

We appreciate you! The CIAA Board of Directors is sponsoring an incredible national speaker and educa-

tor, Cynthiann King, for our members at no cost. I have seen Cynthianns seminars and can tell you that

you dont want to miss this unique opportunity to learn from Cynthianns experience. From 1:00 p.m. - 3:00p.m. on October 23, you will be treated to Cynthiann Kings unique approach to team building. Every Site

Manager, Maintenance Supervisor, Regional Manger, and Assistant Manager will benefit from this seminar.

Get your whole team involved! This is truly priceless knowledge! I encourage you to fax your registra-

tion quickly as there is limited seating and spots are reserved on a first-come, first-served basis. Non-

members may attend this event for just $50.00. Space consideration goes to CIAA members first.

Dont forget the Trade Show! Were giving away a trip worth $1,500 to a lucky CIAA member!

Rick Koontz, CIAA President

Signature Place Apartments

Page 3

September Meeting HighlightsWe had two excellent groups of speakers at our last general membership meeting.

First up were Lynn Simmons and Chris Frantsvog from the Polk County PublicHealth Department. They provided some sobering numbers on lead paint in residen-tial homes. In Polk County alone, there are approximately 64,000 homes and apart-ment units that have a high enough level of lead to poison a child and over 350 chil-dren have tested positive for lead poisoning. A new State law mandates that all chil-

dren must be tested for lead before they enter kindergarten, so that number will sadlyand surely climb. However, there is hope. The Polk County Public Health Depart-ment has submitted a proposal to the HUD for a $3 million matching grant to repairlead paint hazards in up to 206 homes. The CIAA has partnered with the PublicHealth Department and has pledged $20,680 in in-kind funds to help match themoney needed for the HUD grant. For more information on the lead abatement pro-gram, you may contact Lynn at 515-286-3798.

The second speaker was Brad Janssen from A.Q. Allstate Pest Control who spoke aboutthe growing problem with bed bugs both across the country and here in Iowa. Bed bugsare showing up in apartment communities, college dorms, hotels, office buildings,schools, and homes. They differ from other common pest issues (ants, cockroaches) inthat they seek out humans (we are their food source) and are extremely difficult to kill.

Statistics show that 50% of bed bugs will live on a 100% treated surface and can laydormant for 300 to 500 days after a feeding. They spread quickly and easily, drawn tobody heat and possibly other heat sources such as electronic equipment (TVs, DVDplayers, laptop computers). Brads suggestions of how to protect your apartment com-munities include responding aggressively to any complaints, encouraging residents tokeep clutter at bay and providing community education and awareness to the issue.

A.Q. is also adding a new weapon to their bed bug-fighting arsenal. A bed bug sniffing dog will be joining their teamin October. Where it can take humans up to three hours to inspect an apartment, a dog can accomplish it in less than10 minutes. Contact Brad if you have any questions. Hes a Vendor Member! 515-223-0269

Letter from the President


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Page 4 Email: [email protected]

Welcome New Members

Welcome to our new Members and Vendor Members. It is a honor to have you

join our growing organization.

Please send new hires, promotions, and job postings to [email protected] for inclusion in the newsletter

New Vendor Members

Simply Clean

Wayout Consulting Services

Select Van and Storage

Red Capital Group

New Property Members

Maple Grove Villas

Promotions, Positions and Postings

LEASING AGENT

Full Time position. Must provide excellent customer ser-vice, communicate well with others. Ability to multi-taskin a fast paced environment. Prepare lease related paper-

work in an accurate and timely manner. Assist with theday-to-day operations of the community. Yardi experiencepreferred, MS Office products required. Email your resumeto: [email protected], or mail to R&R Realty Group,Attn: HR, 1225 Jordan Creek Pkwy Ste 200, West DesMoines, IA 50266. May apply in person, no phone calls.

PROPERTY MANAGER

Timberland Partners is looking for a

Property Manager for a 304 unit apart-

ment community in Des Moines.

Three years experience in property

management required. This is a sala-

ried position with benefits. Appli-

cants may email resumes to dmapart-

[email protected].

Make the most of your membershipJoin a Committee!
mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]


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Page 5

Vendor SpotlightJared Frank Agency, American Family

The American Family Insurance/Jared Frank Agency specializes in providing renters insurance to resi-dents in the Des Moines area. We also provide insurance for your Auto, Home, Business, Health & Life.

Jared Frank has represented American Family Insurance for over 11 years. The Jared Frank Agency hasqualified for several customer service awards including a certification from J.D. Power and Associates forproviding "An Outstanding Customer Experience". Please refer your renters to the Jared Frank Agencyfor their insurance needs. Renters insurance monthly premiums average around just $10 per month!

Call the Jared Frank Agency at 515-278-6132 for more information.

Need a Vendor? Call a Member First!

A+ Lawn & Landscape

Abendroth & Russell, P.C.

A.Q. Allstate Pest Control

American Family Insurance

Jared Frank Agency

Apartment Finder

Big Green Umbrella Media

Bragg Handywork

Carpet Pro by Baker Interi-

ors

Cort Furniture Rental

The Des Moines Register

DeWitt Painting

Diamond Vogel Paints First Advantage SafeRent

Furniture Options

Goalsetter Systems, Inc.

Gorman Roofing Services

Hard Tops of Des Moines

ICS Advanced Technologies

Jetz Service Co.

Johnstone Supply

Lawns Plus

Marsden Building Maintenance

Nationwide Office Care

On the Spot Carpet & Tile

Performance Leasing

Phillips Floors

Qwest

RealPage, Inc.

Red Capital Group

Reliable Construction

Shelton Painting

Sherwin Williams Floor Cover-

ings

Simply Clean

Snider Lawn Care

State Farm Insurance

Glen Waterhouse III

Stew Hansens Dodge City-Jeep

Stitzell Electric Supply Co.

Sudzys Carpet Cleaning

Tenant Data

Tub Wrx

Waste Connections

Waste Management

Wayout Consulting Services

All Vendor Member contact

information can be found onthe CIAA website:

www.ciaahq.org

To Become A Vendor Member Contact:

Tom Newton at 515-883-0838 [email protected]

Jared Frank Agency

8450 Hickman Road, Suite 14-D

Clive, IA 50325

Phone 515-278-6432

Email:[email protected]

www.jaredfrankagency.com

24-Hour: 1-800-MYAMFAM (1-800-692-6326)
http://www.ciaahq.org/mailto:[email protected]:[email protected]://www.aqallstatepc.com/http://www.aqallstatepc.com/mailto:[email protected]:[email protected]://www.ciaahq.org/


6/13

Join us for our TECHNOLOGY OPEN HOUSE

to celebrate the Grand Opening of our new facility withFOOD, DRINKS and ENTERTAINMENT!

Thursday, October 9, 2008

235 Alexander Avenue, Ames

4:00p.m. - 7:00p.m.

Authorized Mdu

deAler

Mdu BroAdBAnd

internet

Audio/Video it SerViceS Security

Youre Invited to a Technology Open House!

Call 515-232-4453

for more information

LIVE DEMONSTRATIONS OF OUR MDU PRODUCTS

Proprietary IBIS Internet Management

DIRECTV Single Wire Distribution

Video Surveillance and Door Access Control


7/13

CENTRAL IOWA APARTMENT ALLIANCEpresentsCynthiann King

Registration Form:

Name: Name:

Name: Name:

Company Name:

Address: City: Zip

Phone: Fax: Email:

Please fax your reservations to Mary Spain at (515) 327-9104

Non-members: Mail registration and payment before October 16, 2008 to:

CIAA, 3775 E.P. True Pkwy, Suite 263, West Des Moines, IA 50265

The Central Iowa Apartment Alliance is pleased to bring you this exceptional seminar,

designed specifically to your expectations of only the best in education!

The Customer isactually 2nd YourTeam is 1st! Learnhow to make it happen!- Cynthiann King

Team Building for Busy People

Proven strategies and actions that will motivate and enlighten your group to work and communicate like a high performingteam.

At this session you will learn: How to function as an efficient, effective team What makes a really great leader and how to do it How to keep your teammates from being wired + tired When and how to motivate by degrees How to energize your team to improved performance

Where to go for highly recommended resourcesDate: October 23, 2008

Time: 1:00 p.m. to 3:00 p.m., right before the Trade Show!

At: Airport Holiday Inn, 6111 Fleur Drive, Des Moines

Cost: FREE TO CIAA MEMBERS!

NON-MEMBERS: Only $50!

FREE TO CIAA MEMBERS!Register as early as possible as seating is limited!


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Cynthiann King

551 Farmhill Circle

Wauconda, IL 60084-1290

847-487-8791 Cynthiann King Unlimited

MOTIVATE AND REWARD YOUR TEAM MEMBERSbyCynthiann King, C King Unlimited Education Services

Most progressive property management team leaders want their employees to look at the way

business is conducted and then challenge the established routines to more effectively impact

time and energy levels. The following is taken from the book"How to Recognize and Reward

Employees," by Donna Deeprose.

"A Baker's Dozen of Behaviors Worth Recognizing"

1 - Learning new skills.

2 - Pitching in to help a coworker.

3 - Mediating a conflict.

4 - Volunteering for grunge work.

5 - Giving a customer extra attention.

6 - Mentoring a new employee.

7 - Tackling a problem in a fresh way.

8 - Lightening up a difficult situation.

9 - Sharing information.

10 - Taking notes in a meeting.

11 - Perfect attendance.

12 - Adapting willingly to change.

13 - Cross-training another employee.How can a team leader determine what rewards will please which employees?

Ask:ata goal setting meeting, performance appraisal session, team meetings, the start of

an employee's promotion, when outlining education opportunities and even when

performing job counseling.


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Supervisors can give a few suggestions then encourage the employee to modify the list to

best meet their desires. Potential rewards can be gleaned by observing the team in action and

determine what seems to make a particular team member respond positively. Is it a

flexible schedule, a good book at a break, more of one type of work, more responsibility or

an uninterrupted lunch hour? What does this employee talk about in casual conversations?

This may give team leaders real clues as to individual rewards.

Here are proven ways to best motivate your team members taken from my consulting work

with hundreds of teams.

* Establish clear expectations of every team member.

* Keep team members informed of the status of the company in a brief report

with each paycheck.

* Share the glory with the entire team frequently.

* Implement at least 20% of all suggestions received.

* Inspect what you expect.

* Explain and regularly review the key objectives of the owner and asset manager.

* Reward innovation and creativity.

* Promote from within whenever possible.

* Respect employees' personal time.

* Allow for minor mistakes to encourage new solutions.

* Conduct an "If I Ran the Company" open discussion.

* Deliver unexpected rewards.

* Allow flex share of schedules and responsibilities.

* Provide resources for continuing education.

* Support employees' social and/or charitable causes.

* Provide time and stress management tools & training.

* Provide a gift certificate, phone or gasoline card.


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Other rewards used in successful employee recognition programs include:

workouts with company-sponsored fitness leader shoe repair certificates car washes and oil changes subscriptions to an industry magazine company-sponsored park district sports teams volunteer day with pay certifications for education class attendance to association events commission pools on renewals shared by the team nutritional meals on wheels at lunch at minimal cost N.O.I. bonus pools.

Of course no team member expects special recognition every day. Yet all team members want

feedback on their performance in regular reassurances that can be delivered by the

responsible team leader. These include thank you notes, and "brag" paragraphs in employee

newsletters, with paychecks, or on strategically placed bulletin boards.

Another excellent way to continue to positively impact the teams overall atmosphere is to ask

for their feedback on your performance. Try using the following questions that a team

leader can ask to determine their effectiveness with their team members.

1. Are my instructions clear or must you spend time trying to figure out what I want

you to do?

2. Do I change my mind often and ask you to alter your assignments after you've

started working?

3. Do I edit or make changes in your work without really improving it?

4. Am I open to new ideas?

5. Do I often seem disappointed in your work?


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6. Is my criticism usually constructive?

7. Do you feel you can trust me?

8. Do I help you develop your skills?

9. Am I usually available when you need help?

10. Do I operate in a crisis mode too often?

source: Managing, Matthew Bender & Co., Albany, NY

WANT MORE? Attend the CIAA October 23rdSeminar with Cynthiann

King: Team Building for Busy People just prior to the Trade Show.

Fax your reservation today to Mary Spain at (515) 327-9104.


12/13


13/13

NAA and presenting sponsor HDSupply Facilities Maintenance are

gearing up for a third successful

season of Maintenance Mania. This

program, where maintenance technicians

compete in various skill-based games, has

been modified and improved to ensure an

even greater challenge for maintenance

professionals. Maintenance Mania

provides affiliates an opportunity to offer

an additional quality program for its

members, create a potential source of

non-dues revenue for the association and

help members raise funds for educational programs.

Featured games for the 2008-2009 season that will be standard

for all Maintenance Mania programs include: Mobile-Shop Blind

Tool Identification, New York Wire Screen Repair, Price Pfister

Faucet Installation, GE Appliance Repair, Fluidmaster Toilet Repair,

Kwikset Lockset Installation, Kidde Fire Safety Installation and

Philips Race Car Competition. NAA wishes to thank the national

sponsors for their support of the Maintenance Mania program.

Nearly 50 affiliate events are currently scheduled for the

2008-2009 season but space is still available. Affiliates interested

in hosting a Maintenance Mania event should contact

Kimberlee Berry, NAAs Manager of Affiliate Relations, at

[email protected]. Visit www.naahq.org for information

about the Maintenance Mania program.

Accessibility Conference Slated for Nov. 12NAA will hold its second annual Accessibility Conference in

Dallas Nov. 12 at the Westin Galleria Dallas. Register early and

receive the discounted early bird rate of $399. Registration fees

will increase after Sept. 30. The one-day conference will be held

prior to the Assembly of Delegates meeting.

Apartment owners and management firms of all sizes nationwide

have faced multimillion-dollar lawsuits claiming that propertyowners and managers have failed to provide residents requests for

reasonable accommodations and modifications.

The Fair Housing Act (FHA) requires all covered multifamily

dwellings, built for first occupancy after March 13, 1991, to be

designed and constructed in a manner that incorporates certain

basic features of both accessibility and adaptable design including

usable doors, kitchens and bathrooms, reinforced walls for grab

bars and accessible and usable public and common-use areas.

For many apartment community employees, interpreting such

standards and guidelines can be confusing, particularly considering

that from 1991 to 1998, the FHA guidelines were revised several

times.

This conference will provide participants the opportunity to learn

first-hand from apartment industry accessibility experts about how

to effectively and efficiently manage accommodations and modifi-

cation requests.

There will also be an interactive session with the experts where

attendees may pose real and hypothetical questions about accessi-

bility challenges and how to resolve them.

Said one apartment owner attending an NAA education

conference session about compliance, Its the biggest challenge

we faceand so many of us dont even realize it. Accessibility

represents our industrys biggest point of vulnerability. Our

members should be making the effort to learn as much as they

can about this.

Income & Expenses Survey Available Oct. 1NAAs annual Survey of Income & Expenses in Renal Apartment

Communities, completed by CEL & Associates Inc., will be available

online Oct. 1 at www.naahq.org/08ies, contains detailed data sum-

marized for six geographic regions and for metropolitan areas with

at least 10 properties reported.

An executive summary of the survey appeared in the August

issue ofunits magazine.

Connect

With NAA

Maintenance Mania Gears UpFor Third Year of Competitions

B y M i c h a e l T o m p k i n s , C A P S , C P M , C C I M

2 0 0 8 N a t i o n a l A p a r t m e n t A s s o c i a t i o n C h a i r m a n o f t h e B o a r d

J u l i a n L e C r a w & C o .

october 08 ciaa newsletter

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