may 08 ciaa newsletter

8/14/2019 May 08 CIAA Newsletter

1/11

An Affiliate Of

OurProfit is

YourSuccessMay 2008

Upcoming Events

Leasing Seminar

Friday - May 9th

9:30 am - 1:00 pm

Ingersoll SquareMay General

Membership Meeting

Wednesday - May 14thLunch 12 - 1 pm

Airport Holiday Inn

May Vendor Council

Meeting

Thursday - May 15th

4:00 pm

Chicken Coop

June General

Membership Meeting

Wednesday -June 11th

Lunch 12 - 1 pm

Airport Holiday Inn

2nd Annual Golf Outing

Friday - July 11th

Toad Valley

Education Committee Update

Vendor Council Update

2008 CIAA Board Members

Letter from the President

2008 NAA Conference

Lights! Camera! Action!

Roll Out the Red Carpet

Vendor Spotlight

Need a Vendor?

May Meeting Registration

Closing is a Process

Registration Form

2nd Annual Golf Outing

Registration Form

Golf Sponsorship Form

NAA Connect

Inside Your Newsletter:

A Great Day...

We had great turn out for our April General Membership meeting and Leas-

ing Seminar. Susan Wells, our presenter, did a wonderful job keeping all of

us engaged. Her enthusiasm for the industry was very clear and contagious

during her presentation. We all walked away with helpful tips and reminderson how to be a better leasing professional, how to endure those crazy days

and how to stay positive through it all. We all walked away with several

good reminders:

A customers enthusiasm for your product or idea cannot exceed your

own. After all, how could they be more excited than the person selling it?

Enthusiasm is highly contagious!

Surround yourself with positive people in your life. If you are around

negative people you cant help but to be negative, too.

People will tell you exactly what they want if you just listen! Be open to objections and learn how to overcome them.

Susan Wells with Cathy Bishop

of West Glen

Recipe for a Good Salesperson

Hard worker & Problem Solving Skills

Intelligent

Patient

Perseverance and Confidence

Diligent

Perceptive

Positive Mental Attitude


2/11

COMMITTEE ANNOUNCEMENTS

Education Committee Update

Page 2

PresidentRick Koontz, Signature Place

Past PresidentMelissa Johnson, Olde English Village

Vice PresidentDeb Lanpher, R & R Realty

TreasurerLori Young, BH Management

SecetaryJennifer OBrien Konior, TAB Properties

Vendor Council Co-ChairsTom Newton, Gorman RoofingMary Spain, Apartment Finder

Education Committee Chair

Mary Spain, Apartment Finder

Legislative Committee Chair

Rick Koontz, Signature Place

Membership Committee ChairLesley Sweet, Knapp Properties

Public Relations Committee Chair

Deb Lanpher, R & R Realty

Trade Show Committee Chair

Michelle Ogden, Timberland Partners

Get Involved, We Value

Your Opinion

The CIAA needs your ideas to

make the organization what

you, our members, need and

want.

Please contact any of the Board

Members and Committee Chair-

persons if you are interested in

participating on a committee.

2008 Board Members and Committees

Vendor Council Update

Website: www.ciaahq.org

Your Vendor Council has been very busy making plans for 2008. Be sure to save the following dates and look

for more information on these great exciting events they have planned for us through out the upcoming year!!!

Golf Outing and Tournament ~ July 11th ~ Toad Valley

Vendor Trade Show ~ October 23rd ~ Airport Holiday Inn

Maintenance Olympics and Vendor Social ~ December 10th ~ Airport Holiday Inn

The CIAA is delighted to offer a FREE class for members titled closing is a Proc-

ess, Not a Single Event on May 9th at Ingersoll Square. This is a great seminar for

new hires and a great refresher for veteran leasers as well! Mary Spain will be pre-senting this seminar that includes the first impression of the property, phone and

leasing techniques, how to ask for the deposit/closing, and calming phrases to use

with residents. Well cover all the techniques needed for you to become a world-

class closer! Class size is limited so sign up now! Look for the registration form at

the back of the newsletter - deadline for registration is May 5th.

Reminder for CAM Students:

CAM tests need to be completed by May 8th and Community Analysis notebooks need to be turned in to

Mary Spain no later than Noon on June 8th. Call Mary at 515-327-06006 to make arrangements.
mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]


3/11

The 100+ day legislative session ended successfully for property management professionals. Thanks to our lobbyists, last-minute

efforts by Representative Bell to attach his very negative bill as an amendment to the catch-all appropriations bill failed. This was

his second attempt to attach his bill to another as an amendment. The first was attached to SF 445, the security deposit bill. Our ef-

forts in the legislative arena are an important part of your membership in the CIAA. We will continue these efforts on behalf of our

members to assure our industry can remain stable in an otherwise uncertain business climate.

The CIAA is offering a FREE leasing seminar on May 9th. I urge all of you to send your leasing professionals to this back-to-

basics class. With the rental market being as volatile as it is, all of your leasers can benefit from this refresher class. We all have to

be at the top of our game in order to gain advantages over our competition, especially with all the specials so many are offering.

The CIAA has been asked to bring the NAA approved Fair Housing class to the Cedar Rapids area. We are tentatively planning this

for sometime in July. If your company wants to participate in this class, please watch for announcements in your email. You can

also email us at [email protected] at any time to reserve your spot. The cost for this class will be nominal and all attendees will re-

ceive a certificate at completion. Its important to keep your staff aware of Fair Housing practices, but most importantly, to make

sure everyone looking for housing is treated fairly without regard to the law because it is the right thing to do.

Our second annual Golf Outing on July 11th

will be an event to remember. The vendor members are working hard to make sure a

great time will be had by all. You can look forward to a fun day of 18 holes of golf and a steak dinner at a bargain price! Lots ofprizes and giveaways will just add to the fun. Get those registrations in!

NAAs annual Education Conference in Orlando next month is on track to be the biggest ever. The education tracks are phenomenal

and there is something for everyone from leasing staff to owners. Be sure to check out NAAs website for further information. I

would urge anyone who has not attended to check it out!

The volunteers who keep your association going will be busy throughout the summer planning membership meetings with guest

speakers offering information relevant to your continued success. If you have some spare time and would like to help, wed love to

have you! It takes an incredible amount of work to pull these events together. Extra hands really help!

Good luck to everyone during what will prove to be one of the most challenging leasing seasons!

Rick Koontz, President

Signature Place Apartments

Page 3

Letter from the President

June 26-28, 2008

Gaylord Palms Resort & Convention Center

Orlando, Florida

Get more information regarding costs and registration at

www.naahq.org

See flyer at the back of the newsletter

2008 NAA Education Conference

Is your company sending any staff to the NAA Conference in June? Wed like to know!!! Please reply to

[email protected] to let us know how many people from your company will be attending.
mailto:[email protected]://www.naahq.org/mailto:[email protected]:[email protected]://www.naahq.org/mailto:[email protected]


4/11

Page 4Email: [email protected]

Roll Out the Red Carpet

Welcome to our new Members and Vendor Members. It is a

honor to have you join our growing organization.

New Vendor Members

A.Q. Allstate Pest Control

Big Green Umbrella Media

Haverkamp Properties - Ames

Kirkwood Courts & Campus View - Cedar Rapids

West Towne - Ames

Westwood Village - Ames

Crowne Point/Emerald Drive - Ames

Riverwood - Pleasant Hill

Walnut Place - Ames

New Property Members

Lights! Camera! Action!

CamStude

ntsHarda

tWork

SaraKernwithTimberland

receivesherCAMDesignation

Laura OLeary & Samantha Dryden from Pheasant Run, Cedar

Rapids with Gail Cudworth of Eastern Iowa Apartment Finder

Pictures

fromthe

latestCIAA

Events!!

TomNewton(GormanRoofing)&StevenArnburg(SherwinWilliams)-AprilGeneralMembershipMeeting


5/11


6/11

Registration Form:

Name: Name:

Name: Name:

Company / Property Name:

Address: City: Zip

Phone: Fax: Email:

Fax your reservations to Mary Spain at (515) 327-9104

No later than 12:00 pm on Monday, May 12th

OurProfit is YourSuccess!

General Membership MeetingRegistration

Date: May 14thTime: 12 Noon

Airport Holiday Inn, Fleur Drive

Cost: $20.00 for Pasta BuffetMake checks payable to CIAA

Guest Speaker:

John Woutat, Assistant Chief of Emergency Medical ServicesFor West Des Moines

Responding for Emergency Responders

What should you do before help arrives

Special emphasis on pool emergencies

Brief CPR instructions

This is a great time to get a few tips before pool season!


7/11

CENTRAL IOWA APARTMENT ALLIANCEpresentsClosing is a Process,Not a Single Event

Registration Form:

Name: Name:

Name: Name:

Company/Community Name:

Phone: Email:

Fax your registrations to Mary Spain at (515) 327-9104 by May 5, 2008

or email the information below to [email protected]

FREE TO MEMBERS!

Leasing season is in full swing...are you prepared to close your prospects?

Please plan on sending your new hires and those in need of a Spring Refresher to this FREE class offered by

the CIAA. This will be the back-to-basics that you never get to share with your new hires. Mary Spain

and Gail Cudworth will cover all the basics. Topics will include:

Date: May 9, 2008

Time: 9:30 a.m. - 1:00 p.m.

At: Ingersoll Square Lofts, Corner of MLK and Ingersoll

Cost: MEMBERS: FREE!

NON-MEMBERS: $50.00

Choosing Your Attitude

Why Curb Appeal is Important

First Impressions

Phone Technique

How to Greet Prospects

How to Fill Out the Guest Card, and

What it is For

The Apartment Tour

How to Ask For the Deposit/Closing

Follow Up

Internet Etiquette

Important Elements of a Work Order

Customer Service - Under Promise,

Over Deliver

Calming Phrases to Use with Residents

AND MUCH MORE!


8/11

Sign up today for the 2008 Central Iowa Apartment Alliance Golf

Tournament to be held at Toad Valley Golf Course! This event will b

an 18 Hole 4 person Best Shot. Steak Dinner, awards, cash prizes an

giveaways will follow your golf round! Many prizes will be awarded.

FOR MORE INFORMATION CONTACT

MARY SPAIN @ 327-0606 OR

TOM NEWTON @ 883-0838

CASHPRIZES

FOR

TOP12WINN

ERS

CashMethod of Payment Check

DATE: Friday July 11, 2008

WHERE: Toad Valley Golf Course

TIME: 12:00 NOON Shotgun StartFORMAT: 18 Hole 4 Person Best Ball

COST: $60.00/person (includes green fee, cart, dinner, prizes)

Name

Name

Name

Name

Phone

Phone

Phone

Phone

Registrations must be

received no later thanJune 15th, 2008

Mail registration and payment to: CIAA, 3775 E.P. True Parkway, Suite 263West Des Moines, IA 50265

Individual sign ups welcome, well place you on a foursome!

2nd Annual

Golf Outing


9/11

The 2ndAnnual Golf outing is Friday July 11, 2008 at Toad Valley

Sponsors will be taken on a first come first served basisas there are only 18 positions open.

The cost is $150.00 which includes a sign for everyone and a table at the hole for thefirst 10 sponsorships received. Please note that you cannot give away major food

items and or beverages of any kind, unless it is purchased from the golf course.

Please sign up as a sponsor no later than May 1, 2008

Fax registrations to Tom Newton at (515) 278-5562

An invoice will be generated and faxed to you

Cost for dinner only is $18.50 if you have not purchased a round of golf

HOLE SPONSOR

CONTACT PERSON

PHONE # FAX#

E-MAIL ADDRESS

I will also be donating a prize worth at least $25.00

I will not be sponsoring a hole but would like to donate a prize of at least $25.00

BUSINESS NAME

CONTACT PERSON

PHONE #

2nd ANNUAL CIAA GOLF OUTING

HOLE SPONSOR REGISTRATION


10/11

NAA has assembled a panel of some

of the apartment industrysleading CEOs, which will address

attendees as the Friday General Session

event at the 2008 NAA Education

Conference & Exposition, June 26-28, at

the Gaylord Palms Resort & Convention

Center in Orlando, Fla.

The Friday General Session CEO Panel

features Daryl J. Carter, Founder,

Chairman and CEO of Avanath Capital

Partners as moderator, with panelists

Steven D. Bell (Chairman & CEO/Steven

D. Bell & Company), Terry Danner (CEO/Riverstone Residential),Keith Oden (President, COO and Trust Manager/Camden Property

Trust) and Dave Stockert (CEO/Post Properties).

A new feature will be offered with this sessionattendees,

equipped with a hand-held polling devices, will be able to weigh in

on true/false and multiple choice questions about the industry

along with the CEOs.

Gen. Colin Powell, USA (Ret.), will present the Opening Keynote

Session Leadership: Take Charge Thursday, June 26 at the 2008 NAA

Education Conference & Exposition. This years conference features

more than 50 education sessions divided into nine education tracks,

including Executive, Development & Rehab, Marketing & Leasing,

Human Resources, Independent/Small Owner, Specialty Housing,

Personal Development, Wild Card! and Shared Interest Roundtables.

The last day to save $100 on a full registration is May 30. Please

visit www.naahq.org/meetings for details on how to register.

NAA National Lease ProgramLaunches Forms Online Tutorial

The NAA National Lease Program and Blue Moon Software are

pleased to announce the release of its new Forms Online tutorial.

The tutorial is a training tool showing how to use the online forms

processor. Visit www.bluemoon.com/tutorials/forms_online/index.php.

NAA To Participate in 2008 Democrat

and GOP Political ConventionsFor the first time in its history, NAA will participate in the 2008

Political Conventions. NAA is partnering with the nonprofit group

The Creative Coalition to host a luncheon forum discussion on

affordable housing issues during this summers national Democrat

and Republican conventions.

The Creative Coalition is the leading nonprofit, nonpartisan

social and public advocacy organization of the arts and entertain-

ment community. Founded in 1989 by prominent members of the

creative community, The Creative Coalition is dedicated to educat-

ing its member on issues of public importance. The luncheons will

raise targeted awareness of the need for a balanced housing policy

and general awareness of NAA. Members of Congress, the media, thecelebrity delegation of The Creative Coalition and NAA will attend.

The Democratic Convention takes place Aug. 25-28 in Denver. The

Republican Convention is Sept. 1-4 in St. Paul-Minneapolis, Minn.

For information, please contact NAAs Director of Political Outreach

Irica Solomon at [email protected] or 703/518-6141.

NAAEI Creating a Pipeline for Leasing CareersNAAEI is working to develop a pipeline of leasing consultants

through DECA, an international association of high school and

college students studying marketing, management and entrepre-

neurship in business, finance, hospitality and marketing sales and

service. Many high school DECA students participate in work-based

learning as part of their curriculum. NAAEI staff will exhibit at the

National DECA Conference in Atlanta April 28-29 to promote apart-

ment leasing as a career to 15,000 high school students and DECA

advisors. NAAEIs goal is to link DECA advisors, who are interested

in placing students in leasing positions as part of work-based learn-

ing, with NAA-affiliated apartment associations and their members.

NAAEI staff will follow up with state and local associations after the

DECA conference and provide associations with contact information

from DECA advisors interested in partnering with the apartment

industry.

Connect

With NAA

Top Industry CEOs to Discuss Issues

At NAA Education ConferenceB y M i c h a e l T o m p k i n s , C A P S , C P M , C C I M

2 0 0 8 N a t i o n a l A p a r t m e n t A s s o c i a t i o n C h a i r m a n o f t h e B o a r d

J u l i a n L e C r a w & C o .


11/11

2008 NAA EducationConference & Exposition

June 26-28,2008

Orlando,Florida

NAA Hotels:Caribe Royale All-Suites Resort

Disney World Hilton Resortaylord Palms Resort & Convention Center

Budget Today to Experience It All in Ju

Access to more than 50 timely and cutting-edge educationsessions led by industry experts and professional speaker

Access to the NEW Saturday Idea Exchange Roundtables

Who says there is no such thing as a free lunch? Your fullconference registration also includes lunch on Thursday,Friday and Saturday

A ticket to the Thursday night NSC Sponsored Opening Partwhich includes entertainment,plenty of food and an open

A ticket to the Saturday night Closing Gala, which includeentertainment,a sit-down dinner and two drink tickets

Grand Prize Giveaway - Visit the Platinum Sponsor boothsthe Trade Show Floor on Thursday, Friday and Saturday foyour chance to win $30,000 in CASH on Saturday afternoo

Access to the Trade Show Floor all three days,providing onstop shopping for all of your communitys service needs

Entrance to the general sessions on Thursday and Friday

Coffee breaks between education sessions on Thursday,

Friday and Saturday

A ticket to the Maintenance Mania National Championshipevent on Saturday

Networking with more than 5,000 of your industry peers

The NAA PARAGON Awards,recognizing excellence in themultifamily housing industry

NAA Registration Bag along with evening gifts delivered tyour room (provided you booked your room in the NAARoom Block at the Caribe Royale,Disney Hilton or theGaylord Palms)

4300 Wilson Boulevard

Suite 400

Arlington, VA 22203

703/518-6141

www.naahq.org/educonf

Amazing Discountson Group Registrations

Save up to 25%or more information, pleasecall 703/518-6141 ext. 130

Register Todayand Reserve Your Hotel Roomat www.naahq.org/educonf

T H A N K Y O U T O O U R 2 0 0 8 P L A T I N U M S P O N S O R

WHAT DO I GET FORMY FULL CONFERENCEREGISTRATION FEE?

may 08 ciaa newsletter

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