CJB 40603 Chemical Engineering Technologist Organizational BehaviourAssignment 1 (10%)

Instructions:

1. In this assignment, it is allowed to work in groups of at most five (5) members. One report per group is to be handed in, in which you should answer ALL the questions given below.

2. State the name, ID and section of all members of the group on the front page of the report.

3. The report should be handed in to me by 26 March 2015, Thursday. You may drop your assignment in the staff pigeon hole marked ‘54’ (located at MICET Admin block).

4. The deadline is sharp.

Question 1:

Discuss what would you recommend to Puan Khatijah to resolve this situation.(10 marks)

Question 2:

Explain why should organizations clearly communicate organizational objectives to theirEmployees.

(10 marks)

Question 3:

Discuss how can excessive or too little group cohesiveness result in low levels of performance.

(10 marks)

You’re the Management Expert

Redesigning Jobs Puan Khatijah has recently been hired as the manager of a group of five employees who process mortgage applications for a bank in Melaka. She has been told that there are morale problems in the group. This was confirmed by an employee attitude survey. In general, the employees found the work to be boring and monotonous. However, they were satisfied with extrinsic factors such as pay and benefits. It would seem that job redesign might be considered.

CJB 40603 Chemical Engineering Technologist Organizational Behaviour

Question 4:

Why would Whirlpool use cross-functional teams instead of teams composed of employees from the same department?

(10 marks)

Teams Fuel Global Innovation at Whirlpool

How can teams fuel innovation?

Bringing together different areas of expertise in cross-functional teams was central in building Whirlpool’s Global Consumer Design division. Whirlpool historically produced high-quality appliances that were very similar to those of key competitors, forcing the company to reduce prices. The Global Consumer Design division instead focused on innovative designs of new products, including the Duet Fabric Care System of a washer and dryer set; the washer was manufactured in Germany and the dryer in Ohio. The innovations developed by cross-functional teams are increasing sales.