ntulearn student guide version_aug_2014

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Page 1: NTULearn Student Guide Version_Aug_2014
Page 2: NTULearn Student Guide Version_Aug_2014

Personalising  ‘my  NTULearn’   6  Global  Naviga+on  Menu   6  

No+fica+ons   8  

Calendar   9  

Personalising  my  Blackboard  and  Courses   10  

Upda+ng  Module(s)   11  

Accessing  Courses  and  Contents   12  

Accessing  Courses   13  

Common  Issues  in  Accessing  Course  Content   14  

Viewing  Online  Video  Lecture  Recordings   16  

Content

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Viewing  and  Comple@ng  Assignments     17  

Viewing  and  Comple+ng  Assignments     18  

Viewing  your  Assignment  and  Assessment  Grades   19  

Viewing  and  Comple+ng  Turni+n  Assignment   20  

Communica@ng  with  Course  Users     23  

Groups   24  

Pos+ng  Messages  in  Discussion  Board   25  

Using  Blogs  and  Wikis   26  

Sharing  and  Reflec+ng  with  Course  Blog   27  

Sharing  and  Collabora+ng  with  Course  Wikis   28  

Using  My  Filling  Cabinet   29  

Adding  Content  to  Personal  Drawer  in  My  Filing  Cabinet   30  

Accessing  Community  Sites  in  NTULearn   31  

Crea+ng  your  ePorXolio  or  Course  ePorXolio   32  

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eLearning  Tools  and  Systems   33  

Blackboard  Connect   34  

NTULearn  Mobile  Learn   35  

Clickers  –  Empowering  and  Engaging  Learning   36  

Accessing  eUreka  –  Online  Project  Work  Management  System   38  

lyndaCampus  –  Online  Video  Tutorials   41  

GeMng  Help  and  Support   43  

NTULearn  Online  Helpdesk   44  

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Global  Naviga@on  Menu  

When  you  first  logged  into  NTULearn  (aka  Blackboard),  there  will  be  a  prompt  to  ask  you  to  explore  the  new  Global  naviga+on  menu  and  set  up  your  Blackboard  profile.   The  Global  Naviga+on  menu  for  students  includes:      ✣  My  Blackboard  Profile  –  Profiles  are  private  by  default.  

You  can  change  your  privacy  secngs  so  you  can  share  your  profile  with  other  Blackboard  users.    

✣  Home  –  Provides  an  overview  of  recent  course  grades,  posts  and  calendar  events.        

✣  Posts  –  Lists  posts  &  comments  from  blogs,  journals,  wikis,  and  discussion  boards.    

✣  Updates:  Aggregates  all  no+fica+ons  that  users  have  elected  to  receive.    

You  can  watch  the  video  tutorial  here:  hep://www.youtube.com/watch?v=sfQ4uFeJRDs    

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Global  Naviga@on  Menu    ✣  Calendar  –  Review  everything  you  have  due  and  be  

reminded  of  when  you  need  to  complete  it  regardless  all  course  and  personal  events  in  a  single  view.  

✣  My  Grades  –  View  your  grades  for  each  assignment,  test,  or  ac+vity  in  all  of  your  courses.  Sort  the  grades  by  date  or  course.    

✣  People  –  Find  and  interact  with  peers,  classmates,  and  instructors.  

✣  Messages  -­‐  Message  users  outside  of  the  course  environment.  

✣  Spaces  –  Create  and  manage  your  own  space  to  work  and  communicate  collabora+vely  with  others  in  your  academic  network.  

Bb  Home      Posts    Updates      Calendar    My  Grades    People    Messages    Spaces    

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Personalising  ‘My  NTULearn’    

No@fica@ons   Beside   the   Global   Naviga+on   menu,   the   No+fica+ons   tab  also   provides   an   overview   of   +mely   and   ac+onable  no+fica+ons  from  your  course   instructor(s).  Some  examples  are:    ✣  What’s  New  display  no+ces  of  what  is  new  in  your  

enrolled  courses;      ✣  Due  Dates  of  assignments  and  tests;  ✣  Things  that  Needs  AUen@on;  ✣  Upcoming  due  dates  in  the  To  Do;  ✣  My  Tasks;  and  ✣  Alerts  

To  view  No@fica@ons:  ①  Login  to  NTULearn  and  go  to  the  Home  tab.  ②  Click  the  No+fica+ons  tab.  

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Calendar   The   calendar   displays   a   consolidated   view   of   all   your  ins+tu+on,   course,   organiza+on,   and   personal   calendar  events.   You   can   view   events   by   day,   week,   or  month.   You  can   also   view   and   organize   upcoming   and   past   events   into  categories.    Course  calendar  events  appear  to  all  members  of  the  course.  Common   entries   include   upcoming   tests,   due   dates   for  assignments,   or   special   lectures.   Course   items   with   due  dates   automa+cally   appear   in   the   course   calendar.   Only  instructors  may  create  course  calendar  events.    To  access  Calendar:    ①  Login  to  NTULearn.  ②  Click  on  Global  Naviga@on  Menu  and  click  on  Calendar.    

Watch  the  video  tutorial  here:  hep://www.youtube.com/watch?v=sfQ4uFeJRDs    

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Personalising  my  Blackboard  and  Courses    

You  can  personalise  the  my  Blackboard  and  Courses  tabs  in  Blackboard  such  that  modules  of  interest/importance  to  you  are  displayed.  Likewise,  the  page  layout  and  colour  scheme  can  also  be  customised.    ①  Login  to  NTULearn.  ②  To  re-­‐order  the  module(s)  in  the  page,  click  on  the  

module  tab  and  drag  and  drop  it  to  preferred  loca+on.  You  can  also  click  on                        to  shuffle  the  order  of  the  module(s).    

③  Click  Add  Module  which  is  located  on  the  top  let-­‐hand  side  of  the  page  to  add/remove  the  module(s)  on  the  page.  

④  You  can  select  the  colour  scheme  for  the  page  by  clicking  on  Personalise  Page  on  the  top  right-­‐hand  side  of  the  page.  

⑤  Click  Submit  when  done.  

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Upda@ng  Module(s)    Some  of  the  modules  in  NTULearn  such  as  the  Course  List  in    My   Site   and   Courses   can   be   modified   to   suit   your  preference.  Editable  modules  have  a               icon  on   the   top  right-­‐hand  corner  of  the  module.    ①  Login  to  NTULearn  and  go  to  the  Courses  page.  ②  Click  on  the                          icon  of  the  module.  ③  In  Edit  Course  List,  select  the  aeributes  to  be  displayed  

in  each  of  your  courses.  ④  Click  Submit  when  done.  

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Accessing Courses and Contents �

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Accessing  Courses    ①  Login  to  NTULearn.  ②  Click  Courses  and  go  to  My  Courses  to  view  the  list                      of  courses  in  which  you  are  enrolled.  ③  Click  the  course  +tle  to  enter  the  course  site.

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Common  Issues  in  Accessing  Course  Content    Browser  compa@bility  issues  Some  Internet  Explorer  users  may  experience  issues  accessing  NTULearn  such  as,  missing  or  hidden  menu  op+ons  as  shown  in  the  diagram  below.          

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Solu@on:    ①  Under  Tools   in   the  menu   bar,   select  Compa@bility   View  

seMngs   as   shown   in   the   diagram  below.   For   IE   8   and   9,  you  may  have  to  make  the  menu  bar  visible  by  clicking  on  Alt   key.   For   IE   10   in   Windows   8   OS,   you   must   be   in  Desktop  mode.  

②  Check   if   "ntu.edu.sg"   is   added   to   Compa@bility   View  SeMngs  as  shown  in  the  diagram  below.  If  it   is  so,  please  remove   it   from   the   list   and   uncheck   the   3boxes   (except  IE11).  

③  Click   on   Close   bueon   to   close   the   Compa@bility   View  SeMngs  dialog  box.  

   

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Common  Issues  in  Accessing  Course  Content    Content  is  outside  of  the  NTULearn  environment  warning  When  you  are  accessing  an  external  link  from  your  course  site,  you  may  occasionally  face  this  prompt,    “The  content  below  is  outside  of  the  Blackboard  Learn  environment”  and  you  may  not  be  able  to  access  the  link.To  overcome  the  problem,    right-­‐click  the  link  of  the  content  and  select  Open  in  new  window  to  display  the  content  outside  of  the  Blackboard  system.        Content  Security  Warning  When  you  are  accessing  your  course  content  in  NTULearn,  the  internet  browser  may  occasionally  issue  this  prompt,  “Do  you  want  to  view  only  the  webpage  content  that  was  delivered  securely?“.  Select  the  op+on  ‘No’  to  proceed  so  as  to  allow  your  browser  to  display  secured  and  non-­‐secured  content  when  prompted.    

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Viewing  Online  Video  Lecture  Recordings    Some   professors   may   have   their   lectures   recorded   and  posted   online   in   their   course   sites.   To   access   these   lecture  recordings:    ①  Login  to  NTULearn  and  enter  the  course  site.  ②  Navigate   to   the   course   area   where   the   links   for   the  

lecture   recordings   are   posted.   By   default,   all   recorded  lectures  are  posted  in  the  Recorded  Lectures  area.  Click  the  appropriate  link  to  view  the  lecture  recordings.  

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Viewing and Completing Assignments �

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Viewing  and  Comple@ng  Assignments      Login  to  NTULearn  and  enter  the  course  site.  ①  Click   Assignments   where   the   instructor   creates   and  

saved  all  the  assignments.  ②  Navigate   to   the   content   area  where   the   assignment   is  

posted.  ③  Click  Write  Submission   to  fill   in  your  answer(s)  or  click  

the   Browser   My   Computer   to   upload   an   assignment  file.    

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Viewing  your  Assignment  and  Assessment  Grades    ✣  Via  Global  Naviag+on  ①  Login  to  NTULearn.  ②  Go  to  Global  Naviga@on  and  click  on  My  Grades  icon.  

Note:    If  your  assignment  has  not  been  graded,  the  Grade  column  contains  a  symbol  indica+ng  its  status.  If  your  assignment  has  been  submieed  and  graded,  the  grade  appears  in  the  Grade  column.  To  view  more  detail,  click  the  link  to  see  the  assignment's  Review  Submission  History  page.  This  page  includes:  •  Instructor  Feedback:  This  sec+on  lists  your  grade  and  any  feedback  

provided  by  your  instructor.  •  AUached  Files:  This  sec+on  provides  links  to  open  or  download  any  

files  aeached  by  you  or  your  instructor.  For  example,  your  instructor  might  provide  comments  in  a  file  that  you  submieed  with  your  assignment.  

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Viewing  your  Assignment  and  Assessment  Grades      ✣  Via  Cousesite  ①  Login  to  NTULearn.  ②  Go  to  any  coursesite  and  click  on  Tools  on  the  let  panel.  ③  Click  on  My  Grades.  

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Viewing  and  Comple@ng  Turni@n  Assignment  

Turni+n  is  an  assignment  tool  in  NTULearn.  Through  Turni+n,  your  wrieen  paper  submission  will  be  scanned  for  text  matching  against  millions  of  pages  of  archived  and  current  webpages,  publica+ons,  journals  and  student  documents.  An  Originality  Report  is  then  generated,  showing  the  matching  text  and  their  sources,  for  you  to  review  your  work.    ①  Login  to  NTULearn  and  enter  the  course  site.  ②  Navigate  to  the  content  area  where  the  assignment  is  

posted.  ③  Click  View/Complete  to  do  the  submission.  ④  Click  I  Agree—Con@nue  to  proceed  the  submission.    ⑤  Fill  in  the  Submission  +tle  and  choose  the  file  you  want  

to  upload  to  Turni+n.  ⑥  Click  Upload  when  you  are  ready  to  turn  in  your  

assignment.  ⑦  Login  again  to  view  the  Original  Report  (is  allowed),  

your  instructor’s  comments  and  grade  for  the  assignment

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Viewing  and  Comple@ng  Turni@n  Assignment  

Note:  You  will   receive   an   acknowledgement  when   your   paper   is   submieed  successfully.    If   your   course   instructor  has  enabled   the  op+on   for   students   to  view  the  Originality   Report,   you   can   view   it   by   clicking   on   the   assignment  link  a  day  ater  the  submission  of  your  assignment.  This  will  take  you  to  the  assignment’s  inbox  where  the  Originality  Report  is  located.    

 

Source:    heps://vle.dmu.ac.uk/dmu_common/HelpFiles/bb9TrainingStudents01/blackboard/step_bb9/OctoberTurni+nUk.html  

Guides  and  video  tutorials  on  how  to  interpret  the  Original  Report  can  be  found  at:  hep://tlt.ntu.edu.sg/for-­‐students/learning-­‐tools/turni+n/index.html    

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Communicating with Course Users �

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Groups    The  Groups   area   in   the   course   site   provides   a   plaXorm   for  social   interac+on   and   allows   you   to   share   your   personal  experiences  with  your  peers.    You  can  sign  up  for  the  groups  set  up  by  your  instructor.    In  the  group  space,  you  can  share  and  work  on  group  material  collec+vely.    You  can  also  create  your  own  group(s)  under  Self-­‐enrolment  Group  without  the  involvement  of  your  instructor.    However,  your   instructor   has   the   op+on   to   modify   or   restrict   the  access   to   such   student-­‐created   groups.   As   such,   it   is  recommended   that   you   seek   your   instructor’s   permission  before  crea+ng  a  self-­‐enrolment  group  in  your  course.    Note:  Once  you  are  enrolled  in  a  group,  only  your  instructor  can  remove  you  from  the  group.  This  applies  to  self-­‐enroll  and  student-­‐created  groups  as  well.  Contact  your  instructor  about  leaving  a  group.  

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Pos@ng  Messages  in  Discussion  Board    

The  Discussion  Board  is  a  tool  for  sharing  thoughts  and  ideas  about  the  course.  You  can  post  messages,  read  what  others  say,  reflect  and  compose  your  responses  on  coursework,  group  projects,  peer  reviews  and  dialogue  sessions.    ①  Login  to  NTULearn  and  enter  the  course  site.  ②  Click  Discussions  to  launch  the  Discussion  Board.    ③  Click  the  +tle  of  any  discussion  forum  to  view  the  

discussion  threads.  ④  Click  Create  Thread,  compose  your  message  and  click  

Submit  when  done.  ⑤  To  reply  to  a  message,  click  the  message  thread  

followed  by  Reply.  Compose  your  message  and  click  Submit  when  done.  

Note:  You  can  view  the  new  posts  in  the  discussion  forum  you  par+cipated  in  at  the  Global  Naviga+on  menu  >  Posts  too.  

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Using Blogs and Wikis �

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Sharing  and  Reflec@ng  with  Course  Blog    

Course  Blog  is  a  shared  on-­‐line  journal  where  you  can  post  diary  entries  about  your  personal  learning  experiences  in  rela+on  to  the  course.    ①  Login  to  NTULearn  and  enter  the  course  site.  ②  Click  Tools,  followed  by  the  Blog  tool.  ③  Click  the  Title  or                      ,  followed  by  Open  to  view  the  

Blog.  ④  To  put  in  new  blog  entry  for  the  course  blog,  click  

Create  Blog  Entry.  ⑤  Compose  your  blog  message  and  click  Save  Entry  as  

Drab  to  save  the  blog  as  drat.  ⑥  Click  Post  Entry  to  add  to  the  list  of  blogs.  

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Sharing  and  Collabora@ng  with  Course  Wikis    

Course   Wiki   is   a   collabora+ve   tool   set   up   to   allow   your  instructor,  your  peers  and  you  to  add  and  edit  each  other’s  content.  

①  Login  to  NTULearn  and  enter  the  course  site.  ②  Click  Tools,  followed  by  the  Wikis  tool.  ③  Click  on  the  Wiki  +tle  or                    ,  followed  by  Open  to  

open  up  a  new  Create  Wiki  Page.  ④  Compose  your  blog  message  and  click  Submit  to  add  in  

new  entry.    Note:  You  can  view  the  new  posts  in  the  blogs  and  wikis  you  par+cipated  in  at  the  Global  Naviga+on  menu  >  Posts  too.  

 

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Using My Filling Cabinet �

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Adding  Content  to  Personal  Drawer  in  My  Filing  Cabinet   My  Filing  Cabinet  is  a  web  storage  space  which  allows  you  to  organise  and  manage  learning  content,  digital  assets,  and  ePorXolios  in  NTULearn.  You  can  store,  share,  and  publish  content  in  your  personal  user  folders.    ①  Login  to  NTULearn  and  click  the  My  Filing  Cabinet  tab.  ②  Click  My  Content  on  the  top  let  panel.  ③  Click  Upload.  Click  Upload  Files  to  upload  a  single  file  

from  local  drive  or  click  Upload  Zip  Package  to  upload  mul+ple  files  or  a  ZIP  file.  

④  Click  Submit  when  you  are  ready  to  upload  the  file  or  folder.    

 

 

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You  can  also  manage  the  files  in  My  Filing  Cabinet  a  desktop  client  applica+on  called  Blackboard  Drive  available  at:  hep://tlt.ntu.edu.sg/for-­‐students/learning-­‐tools/BlackboardDrive/index.html    

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Accessing  Community  Sites  in  NTULearn    The  Community   tab  provides  access  to  organisa+on  site  set  up   by   clubs   or   socie+es   to   present   informa+on   such   as  programmes  and  ac+vi+es;  and  communicate  with   the  NTU  Community.    ①  Login  to  NTULearn  and  click  Community.  ②  Click   on   the   My   Organiza+on   +tle   to   access   the  

organiza+on.  

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Crea@ng  your  ePordolio  or  Course  ePordolio    ePorXolio   or   course   ePorXolio   is   an   invaluable   tool   in  academic   and   professional   development,   providing   a  powerful  medium  for  you  to  efficiently  collect  and  organise  ar+facts  representa+ve  of  your  work  achievement  over  +me.    ①  Login  to  NTULearn  and  click  My  Filing  Cabinet  portal  

tab.  ②  Click  Pordolios,  followed  by  My  Pordolio  to  create,  

view  and  review  your  porXolios.  ③  To  view  a  porXolio  from  My  Pordolios,  click  on  the  

PorXolio  name.  ④  You  can  create  Basic  PorXolio  or    Personal  PorXolio,  

following  the  steps  given  for  each  type.  ⑤  Use  the  Contextual  Menu  to  edit,  build,  share  and  

manage  your  porXolios.  

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eLearning Tools and Systems �

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Blackboard  Connect    Blackboard   Connect,   available   as   “Professor   No+fica+on  Tool”   in   NTULearn   is   mass   no+fica+on   tool   which   allows  course  instructor  to  send  SMS,  voice  messages  and  email  to  students  enroll  in  the  course.      The  tool  can  be  used  to  send  alerts  and  no+fica+ons  to  you  for   important   and   +me-­‐cri+cal   course-­‐related   informa+on  such   as   the   cancella+on   of   a   tutorial,   change   of   lecture  venue,  assignment  submission  deadlines,  etc.    To   keep   updated   with   +me-­‐cri+cal   no+fica+ons,   you   are  encouraged   to   update   your   mobile   phone   number   you  provided  to  OAS.    

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NTULearn  Mobile  Learn    With  the  NTULearn  Mobile  Learn  applica+on  installed  in  your  iOS  and  Android  mobile  device,  you  can  access  NTULearn  to  view   your   course   announcements,   check   your   grades,   read  your   course  materials,   par+cipate   in   forum  discussions   and  view  lecture  recordings.    To  download  the  Blackboard  Mobile  Learn  app:  ①  Visit  the  respec+ve  app  store  of  the  device  your  using:    

(if  you  have  a  QR  Code  scanner  on  your  device,  you  can  scan  the  relevant  codes  to  download  the  Blackboard  Mobile  Learn  app)  

②  Install  the  app.  ③  Search  for    

“Nanyang  Technological  University”  in  the  list.  

④  Login  to  NTULearn  Mobile  with  your  NTU  Network  account.  

 

   

 

•  App  Store  for  iPhone,  iPad,  or  iPod  Touch  

 •  Google  Play  for  Android  devices  

 

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Clickers  –  Empowering  and  Engaging  Learning    

You  can  now  ac+vely  par+cipate  in  your  lesson  whether  you  are   in   the     lecture   theatre   or   tutorial   room.   Clickers,  otherwise  known  as  a  learner  response  system,  allows  you  to  submit   your   responses   to   ques+ons   posted   by   your  instructor.   This   provides   your   instructor   with   a   convenient  and  quick  way  to  check  for  your  understanding.  It  also  allows  for   instant   feedback  on  how  your  responses  relate  to  those  of  your  classmates.  All   undergraduates*   will   be   issued   a   Clicker   upon  matricula+on.  To  use  your  Clicker  correctly,  you  must  set  the  channel  on  your  device   to  match   the  channel  used  by  your  instructor.   You   may   need   to   change   the   channel   for   each  lesson   that   you   aeend.   Check   with   your   instructor   as   to  which   channel   you   need   to   be   on   before   you   start   clicking  away.        

     

         

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Clickers  –  Empowering  and  Engaging  Learning    To  set  the  channel  on  your  clicker  device:  ①  Press  and  release  the  “Ch”  bueon.  ②  While  the  light  is  flashing  red  and  green,  enter  the  2  

digit  channel  code  (i.e.  channel  1  =  01,  channel  21  =  21)  as  instructed  by  your  instructor.  

③  Ater  the  second  digit  is  entered,  press  and  release  the  “Ch”  bueon.  

④  A  steady  green  light  should  appear.  If  not,  repeat  steps    1  to  3.  

In  the  event  that  your  clicker  device  is  faulty,  you  can  get  it  replaced  for  free.  However,  there  will  be  a  replacement  charge  for  lost  or  damaged  devices.      For  more  informa+on  on  Clickers,  go  to    hep://clickers.ntu.edu.sg    

     

         

Note:  

✴  Currently,   the   Schools   of   Art,   Design   and  Media   (ADM)   and  Sports  Science  and  Management  (SSM)  do  not  use  Clickers   in  their  courses  and  hence,  students  from  these  schools  will  not  be   issued  with  a  device  upon  matricula+on.  For  this  group  of  students,   interna+onal  students  and  those  that  may  not  have  been  issued  a  device,  you  can  be  issued  a  device  from  the  One  Stop   @   SAC   (opposite   OCBC   Bank)   if   you   require   it   for  interdisciplinary  modules  in  other  Schools.  

       

         

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Accessing   eUreka   –   Online   Project   Work  Management  System    Project  work  is  an  important  and  essen+al  part  of  the  NTU  curriculum.   To   facilitate   online   project   work  management  and  collabora+on  amongst   lecturers  and  students,  eUreka,  an   Online   Project   Work   management   System   is   made  available  for  use  via  the  NTULearn  System.      eUreka   enhances   collabora+on   through   project   work  ac+vi+es   and   informa+on   sharing   with   built-­‐in   tools   that  allow  you  to  share  files,  send  private  messages,  collaborate  in  blogs  and  discussion  forums,  as  well  as  record  your  own  learning  reflec+ons.  You  can  also  set  +melines  to  track  and  monitor   your   project   progress   along   several   tasks   and  ac+vi+es  throughout  the  project  dura+on.      

     

         

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Accessing   eUreka   –   Online   Project   Work  Management  System    Crea@ng  a  New  Project  Site  ①  Login  NTULearn  and  click  Tools.  ②  Click  HERE  to  enter  to  eUreka  site.  ③  In  eUreka’s  Project  homepage,  click  New  Adhoc  

Project    to  create  project  site(s)  to  manage  your  own  projects  or  ac+vi+es.  

 Note:  For  more  informa+on  on  eUreka,  go  to    hep://eurekaproj.ntu.edu.sg/  

           

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Accessing   eUreka   –   Online   Project   Work  Management  System    Managing  and  Accessing  Exis@ng  Project  Site  ①  Login  NTULearn  and  click  Tools.  ②  Click  HERE  to  enter  to  eUreka  site.  ③  Click  the  project  @tle  to  access  and  manage  the  project  

site.      

   

                   

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lyndaCampus  –  Online  Video  Tutorials    lynda.com   is   an   online   learning   company   that   provides   a  comprehensive  library  of  instruc+onal  video  tutorials  in  the  areas  of  sotware,  crea+ve  and  business  skills  development.  The  video  content  is  authored  by  industry  professionals  and  the  selec+on  of  video  courses  ranges  from  audio,  business,  developer,   design,   home   compu+ng,   photography,   video,  web  and  interac+ve,  to  3D  and  anima+on.      It’s   really   easy   to   learn   at   your   own   pace   anywhere   and  any+me  with   lyndaCampus.   Simply   log-­‐in   to   lyndaCampus  via   NTULearn   through   your  Mac,   PC,   iPad,   or   iPhone   and  you   can   get   access   to   a   comprehensive   range   of   video  tutorials   so   you   no   longer   have   to   google   for   learning  courses,  or  search  for  them  on  Youtube.          

     

                   

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lyndaCampus  –  Online  Video  Tutorials    To  access  lyndaCampus  in  NTULearn:    ①  Login  to  NTULearn.  ②  Click  on  Courses  and  go  to  My  Courses.  ③  Click  on  LyndaCampus  Videos  Library.  

   

                   

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Getting Help and Support �

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NTULearn  Online  Helpdesk    The   Online   Helpdesk   provides   support   for   staff   and  students  on  the  use  of  NTULearn  and  related    e-­‐learning   services   such   as   problems   in   viewing   video  recordings  of  lectures.    ①  Login  to  NTULearn  and  go  to  Services  .    Note:    The  Online  Helpdesk   includes  a  Knowledge  Base  of  frequently  asked  ques+ons  and  a  TroubleShooter  Wizard  to  help  you  to  solve  problems  that  you  may  encounter  when  using  NTULearn  and  related  services.    If   you   are   unable   to   find   an   answer   in   the   Knowledge   Base,   please  submit  a  +cket  to  [email protected]  or  call  6790  4357.    Our  service  desk  will  respond  to  your  concern  duly.  

                     

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Thank  you!                        

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