1 NINE WAYS TO MAKE YOUR HEALTHCARE BUSINESS HEALTHIER

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NINEWAYS TO MAKE YOUR

HEALTHIERHEALTHCARE BUSINESS

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Thanks to Infor Care’s suite of solutions, our Healthcare clients are able to:• Drive sustainable operational improvements and immediately start saving

on costs.• Better manage talent and support staff, whilst lowering overall labour costs.• Improve access and delivery of information to those who need it.• More effectively fulfill the vision of ‘connected’ Healthcare.

Now, we’ll show you how to do the same…Over the next few pages, we’ll look at 9 key insights that will make your business work smarter and harder. Twinned with each insight, you’ll find practical, proven ways to apply them using one of Infor’s industry-specific software tools.

In every industry, but particularly in Healthcare, the ability to predict, prevent and meet unpredictable challenges is critical to success. Those who can diagnose problems quicker, act faster to rectify them, and prevent them from happening again, are set for long-term success.

We’re in the businessOF HEALTH TOO

Scot Thornton Director

ERP Applications and Support, Bon Secours Health System

Cultivating this relationship with Infor over the last 10 years has enabled Bon

Secours to achieve dramatic savings through process redesign and refinement.

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Uniquely adapted for the Healthcare industry, Infor Dynamic Enterprise Performance Management (d/EPM) is the industry’s first and only platform for truly real-time, in-context decision making.

Empowered to make better and timelier decisions, your management team will have access to performance data and operational intelligence anytime, anywhere. All of your decision support systems will rely on one central source of truth, and the connection between your transaction systems and your business intelligence will be seamless.

More specifically within the Healthcare industry, you will be able to:• identify cost savings opportunities• improve hiring and personnel management• increase collaboration with analytics built by other Healthcare experts in your field

Infor d/EPM offers:Enterprise Performance Management: applications to support your organization’s budgeting and planning, strategy management, workforce budgeting and financial consolidation needs.Business Analytics: to support analysis of financial performance, sales performance, and operational performance.

The competitive advantage• A comprehensive solution that incorporates world class Business Intelligence (BI) technology

with EPM capabilities• Solutions tailored to industries including industry analytic packs for tailored decision making as

well as industry specific EPM solutions• Complete solution sets for the CFO to manage corporate performance and combine it with

industry leading analytics to provide real time decision making during transaction processing in context of your performance plans

• Available both ‘On Premise’ or in the Cloud• Pre-integrated with your Enterprise Resource Planning (ERP) and Business Management

solutions so no no extracting, transforming or loading (ETL) is required.

When on-the-ground decisions need to continuously be made on-the-go, up-to-the-minute information is critical. Having real-time, mobile access to all the relevant sectors and activities involved in your business enables you to make informed choices — choices that will ultimately amount to improved performance and the ongoing health and success of your business.

INFOR ENTERPRISE PERFORMANCE MANAGEMENT

MakeINFORMED DECISIONS

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Infor Lawson Enterprise Financial Management is a software tool created specifically for the Healthcare sector. Integrating Financial Information and Analysis, it provides comprehensive, integrated information, turnkey analytics and reporting, and packaged, contextual solutions that are scalable, flexible and easy to use.

At a glance, you’ll be able to:• Drive enterprise value with enhanced information for targeting growth and a platform for

sustainable compliance. • Improve transparency whilst strengthening financial discipline.• Sharpen business process and reduce costs.• Streamline all your financial applications and share common master data where appropriate. • Provide solutions for the full cycle of finance, from budgeting and forecasting, through the

management of projects and activities, to the reporting of results.

Applications include:• Accounts Payable Invoice Automation: Simplify the invoice approval process, reduce costs

and provide faster access to more complete information about invoices and their dispensation. • Budgeting & Planning: Achieve and maintain accurate visibility and control over your entire

financial picture.• Cash and Treasury Management: A single, centralized application to manage cash,

forecasting, and other treasury-related functions that will improve your ability to understand your cash positions and take effective action.

• Financials: Designed to help you reduce costs by simplifying, streamlining, automating and standardizing key business processes.

• Grant Management: Helps optimize the business side of your research program by reducing costs, automating system-wide grant processes, delivering real-time role-based information and ensuring regulatory compliance.

• Project & Activity Accounting: A means for complete, end-to-end project accounting.• Travel Expense Management: Offers a centralized, easy-to-use system to assist with reporting,

processing and approving or denying employee travel expenses.

Having a comprehensive and solid grasp on the financial landscape of your Healthcare business is critical. Together with the right analytical tools and reports, this kind of knowledge empowers you to grow your business based on accurate facts and figures.

INFOR LAWSON ENTERPRISE FINANCIAL MANAGEMENT

Know your numbersTO GROW YOUR NUMBERS

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On top of this, the complexity of maintaining a healthy cash flow while coping with a constantly changing Healthcare industry can seem daunting… It can take a disproportionate amount of time to adapt to the inevitable procession of changing regulations, updates to payer rules, evolving procedures, and increasing expectations, all in the face of shrinking resources.

Ensuring your business performs optimally relies in part on how well you can strengthen your cash flow and simplify your patient billing system processes.

Infor Healthcare’s Revenue Cycle Management is an electronic, flexible workflow engine that will empower you to:• Gain greater control over your operational and financial processes.• See real savings in both time and money.• Reduce billing errors, increase your revenue and improve cash flow.• Streamline your billing processes and maximize your collections.• Reduce denials using flexible billing rules to produce clean claims.• Manage complex payer contracts to ensure correct reimbursements.• Automatically process electronic remittances to speed up collections and reduce Gross Days

Receivable Outstanding (GDRO).• Comply with regulatory billing and electronic transaction rules.

With advanced systems that automate the most intricate aspects of the billing and receivables process, you can stay ahead of today’s Healthcare reimbursement challenges by proactively managing your revenue cycle for maximum efficiency and profitability.

Your billing systems are central to your financial performance, whether you’re a multi-site hospital, reference laboratory, physician billing organization, or Healthcare specialty provider.

INFOR HEALTHCARE REVENUE CYCLE MANAGEMENT

Simplify yourBILLING PROCESS

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Used by some of the largest and most prestigious integrated-delivery networks and other providers of patient care, Infor solutions help Healthcare organizations like yours institutionalize consistency and best practices while promoting agility and cost savings.

Infor Lawson Supply Chain Management for Healthcare can help you eliminate much of your staff’s mundane paperwork, follow-up, and administrative duties. So you’ll free your supply chain staff to spend more time on strategic activities, such as inventory optimization and value analysis.

Infor’s integrated solution boasts a suite of products, specific to the Healthcare industry. Together, they will empower you to: • Have an enterprise-wide view of your total supply chain and spend — enabling you to reduce

costs, improve margins and improve patient outcomes.• Streamline workflow and facilitate tighter inventory management.• Build a smarter supply chain with improved visibility to inventory levels, suppliers, warehouse

management, transportation, labour management, and third-party logistics.• Improve the charge-capture process, reducing claim denials and the risk of audits.• Improve collaboration between your finance and materials management departments.• Optimize vendor discounts and rebates and simplify product recall management.• Use available resources to eliminate errors and maximize the use of technology to reduce waste

in your supply chain.• Integrate supply chain, billing, and clinical systems to support your organization’s clinical and

safety initiatives.• Improve all facets of procurement, including sourcing, pricing, contract management, stocking,

inventory, delivery, and documentation.

Optimizing your end-to-end supply chain is a crucial aspect of any organization. Progressive Healthcare leaders can save substantially by integrating and automating their supply chains. With the increase in internal and external demand for accountability, the metrics you use to measure your supply chain costs need to be more strategic than ever.

INFOR LAWSON SUPPLY CHAIN MANAGEMENT FOR HEALTHCARE

Sweat yourSUPPLY CHAIN

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To do this effectively, you need a strategic software partner that not only offers the capabilities to monitor your employees, but to better develop, deploy, retain and maximize their performance too.

Providing highly focused capabilities, specific to the Healthcare industry, Infor Human Resource Management is the industry’s first and only unified human capital management platform that ties together any software, content, device, or process to transform the way people work.

Offering a fully-integrated end-to-end HR management solution that gives you easy access to data, convenient alerts and reports, organizational transparency, and unparalleled power to deliver business insight when you need it most. This level of integration will also free your HR staff from routine transactional chores, allowing them to focus on more strategic activities.

Infor Human Resource Management applications include:• Absence Management: Take control of time-off processes.• Employee & Manager Self-Service: Increase efficiencies and lower costs for everyday HR activities.• Human Resources: Drive critical HR business processes, including benefits and personnel

administration.• Payroll: Meet your unique payroll requirements.• Mobile Apps: Extend HRM beyond the confines of your our walls.

The proven results• Up to 65% improvement in payroll accuracy• Up to 59% reduction in overtime costs through accurate calculations• Up to 8% savings in gross payroll costs• Between 20% and 50% reduction in cost per employee annually for HR service delivery

Of all the resources you have, your people are by far the most valuable. Particularly in the Healthcare industry, ensuring staff retention and increasing visibility into employee management across the organization is critical to optimizing the overall performance of your business.

INFOR HUMAN RESOURCE MANAGEMENT

Optimise yourGREATEST RESOURCE

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To improve the health of your business and optimize its performance, start by integrating all your information. But how?

Introducing Infor Cloverleaf Integration and Information Exchange Suite

Let’s create solutions, rather than just more interfaces. This suite enables secure integration messaging, monitoring, archiving, resiliency, and cost-efficient interoperability via industry-standard protocol and web services.

Use Cloverleaf to:• Manage high-volume messaging.• Integrate clinical results delivery into referring physician’s EMRs.• Transfer data directly from medical devices.• Facilitate Hospital-to-HIE (Health Information Exchange), and HIE-to-HIE interoperability.

You’ll also be able to:• Create connected Healthcare environments within a hospital or across a community.• Reduce time-to-solution and administrative overhead while realizing your long-term IT goals.• Capture valuable information in messages that can be used for analysis and insight.• Respond to regulatory and competitive changes.• Increase productivity, make better medical decisions, deliver timely clinical results and improve

patient care.

The idea of integration is often just that in the Healthcare industry: an idea. In reality, complex silos of information and unconnected processes lead to the ineffective use of resources and time. This in turn can lead to inefficient work habits, miscommunication and misguided decisions.

INFOR CLOVERLEAF INTEGRATION & INFORMATION EXCHANGE SUITE

IntergrateYOUR INFORMATION

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Designed for use within a service-oriented architecture, Infor Lawson Technology enables the Infor Lawson applications and provides an environment to manage security and user access, run applications, and enable integration with other systems and devices.

Other benefits include:• Collaboration: The Infor Lawson user experience (UX) enables collaboration between users,

suppliers, customers and partners where everyone can easily exchange information when best applicable.

• Choice: Choose the hardware/database combination that fits best in your environment, and use the technology components to adapt business applications without customizing the source code.

• Independence: Infor Lawson Technology can be implemented independently from the Infor Lawson business applications, providing cross-version compatibility and the ability to upgrade your enterprise applications and technology independently, at your own pace.

• Interdependence: Infor and legacy technology are now connected to deliver greater value and speed to customers.

• Cohesion: Infor Lawson Technology is the underlying element of a unified solution for financial management, human capital management, supply chain, and expense management.

Providing enhanced performance, security, application simplicity and scalability, you’ll have the power to choose your operating platform, give employees access to the information they need to do their job while protecting access to other data and simplify and customize technology around your specific business processes and security needs.

Even the most skilled surgeon can’t perform a successful operation without the right tools. When it comes to optimizing your business’s performance, your software tools are just as critical. Investing in the best technology to support and streamline your processes will start saving you money from Day 1. And the benefits will continue as time goes on.

INFOR LAWSON TECHNOLOGY

Invest in theBEST TECHNOLOGY

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At Softworx, we’ve been helping Healthcare customers understand the connection between asset performance and top-line growth for years. Together with Infor, we deliver the Enterprise Asset Management (EAM) system capabilities you need to transform this understanding into action, so your systems can become a source of greater business efficiency.

Infor EAM provides the tools to monitor and manage the deployment, performance, and maintenance of your assets. From equipment alarms to real-time intelligence, you’ll have all the data you need to take quick and precise action, every step of the way.

With Infor EAM, you can:• Cut your purchasing costs, inventory levels, and inventory carrying costs, while making your

employees more productive.• Comply with regulations and requirements without breaking a sweat.• Keep your assets up and running, and know when to replace them.• Reduce expenses by collecting on warranty claims.• Manage your equipment, facilities, and vehicle assets from the point of purchase to the point of

disposal — while cutting costs and increasing profits.

In the complex world of Healthcare, managing, monitoring and maintaining your assets serve as a vital component to overall success. Thanks to ever-advancing technology, Enterprise Asset Management (EAM) has quickly evolved over recent years — creating an undeniable lead for companies looking to work smarter, close margins and save on costs.

INFOR EAM

Manage yourassets well andTHEY WILL MULTIPLY

Using Infor EAM, companies have tracked the following returns on investment:

improvementin labour

productivity

20% 30% 20%

reductionin inventory

levels

reductionin inventory

carryingcosts

reductionin new

equipmentcosts

increasein fleet

availability

increase inwarranty cost

recovery

reductionin material

costs

reduction in purchasing

process costs

5% 10% 50% 10% 50%

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Infor Ming.leTM changes all that by providing a centralized platform for employee collaboration, where information is shared and conversations are organized into streams across the enterprise. You’ll save time by not having to search for the documents, discussions, and details that matter most, and gain the security provided by traceable communication.

Infor Ming.leTM:• Is a centralized platform for social collaboration, business process improvement, information sharing

and contextual analytics.• Means not just tacking a social collaboration platform onto our solutions, but integrating it across your

enterprise. • Streamlines and improves business process management, by not creating yet another place where

information can be stored. • Makes collaboration easy, efficient, and the rule - not the exception.

With Infor Ming.leTM, you’ll have the tools you need to:• Create a centralized space for collaboration and information sharing.• Organize conversations into streams and make all communications traceable.• Quickly find the discussions and documents you need.• Increase employee collaboration and improve efficiency.• Save time and focus on what matters most.

Businesses today are flooded with information. Between email trails, instant messages, online meetings, and conference calls, you have hours upon hours of critical business conversations that are decentralized, difficult or impossible to track, and ultimately lost.

MINGLE MORE

INFOR MING.LETM

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www.softworx.co.za

Our expert consultants are ready to talk through your specific business challenges and needs. Whether you’re interested in a comprehensive suite of solutions, or would rather take small steps toward a healthier business future, we look forward to helping your business get healthier — ensuring it outlives us all.

tel: 011 607 8299 | info@softworx.co.za

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