Next Generation 911 (NG911) Project Update

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2 Agenda

Project Overview

Current Environment

– Local 911 Operations

– Regional NG911 Systems

– Neighboring States

Guiding Principles

Future Vision

– Technology

– Operations

– Implementation

Next Steps

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3 Purpose / Vision / Objectives

Accomplish the legislative intent

Validate stakeholder objectives

Legislation: Achieve Statewide

Transition to Next

Generation 911 by 2020

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4 Illinois NG911 Project: Overview

Phase 1 – Conduct Feasibility Study and Make

Procurement Recommendations

– PSAP Survey

– Town Hall Meetings

– Conduct Research

– Analyze the Gathered Data

– Present Report

Phase 2 – Develop RFP for NG911 System Network

Provider and Provide Procurement Assistance

– Assist with technical RFP language, contractual, or

technical decisions and discussions

Phase 3 – Oversee NG911 System Network

Implementation and Systems Acceptance Testing

– Serve as ISP’s watchdog

Current Environment

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6 Phase 1 – Data Gathering

PSAP Survey

Town Hall Meetings

Research

– Statutory and Regulatory

– Services and Providers

– National Issues

– Neighboring States

– Other Factors

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7 Current Environment

Stakeholders

Challenges and Priorities

PSAPs

Other NG911 Systems

Other States

Town Hall and Survey Themes

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8 Stakeholders

Operational

•Call Takers / Dispatchers

•PSAP Leadership

•First Responders

•Statewide 911 Administrator

•Statewide 911 Bureau

• ISP Leadership

Political

•Governor

•State Legislators

•Local Elected Officials

•ETSBs

Technical

• ICC

•Statewide 911 Administrator

•Statewide 911 Bureau

•Service Providers

•Vendors

•Chief Information Officers (CIOs)

• IT Staff

•Local Network Staff

Fiscal

• ICC

•Statewide 911 Administrator

•Statewide 911 Bureau

•Procurement Officers

•Budget Personnel

•ETSBs

Community

•Statewide 911 Advisory Board

•Citizens

•Civic Organizations

•Special Needs Community

•Tribal Community

Stakeholder

CategoryResponsibilities

Operational Deal with the day-to-day operations in a center, both on a local and state level

PoliticalAre responsible for the legislation decisions affecting the operations of 911;

approve budgets to ensure emergency communications are properly funded

Technical Are responsible for the technical aspects of the 911 systems

FiscalHelp prepare budgets and ensure that procurements are done with the best

interest of the operational aspects

Community Expect and rely on the services of the PSAP

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9 Challenges and Priorities

Funding – 62%

Comprehensive Planning – 9%

Statewide Collaboration – 7%

Technical Assistance – 8%

Technical Standards – 5%

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10 PSAP Surveys

Responses were provided by:

– 182 PSAPs (176 primary PSAPs and six

secondary or backup PSAPs)

– 132 ETSBs

– PSAPs expected to be operating in 2020

(post consolidation) 182. Likely to be less.

PSAP Size (by

positions)

# of Statewide

PSAPs

1-5 124

6-10 42

11-20 9

21-30 3

31-40 2

41-50 1

200+ 1

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11 PSAP Call Handling

911 Call Handling Solutions

– About 59% of the PSAPs will need new or upgraded call handling

for NG911

– About 600 positions affected

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12 PSAP GIS Data

GIS

– GIS data is used for mapping a

caller’s location and supporting

dispatch functions

– 84% of the PSAPs use GIS

data within their computer

aided dispatch (CAD) system,

call handling system, or both

– The average GIS centerline to

Master Street Address Guide

(MSAG) match rate is only

54%. The Standard is 98%.

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13 Regional NG911 Systems

Expected to:

– Interconnect with the statewide

system

– Not orphan any existing technology or

past investment

– Provide a migration path if requested

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14 Neighboring States

States’ progress toward NG911 evaluated based on:

– Governance

– Technology

– Operations

– Funding

States included: Indiana, Iowa, Kentucky, Missouri

and Wisconsin

National-level initiatives were also considered

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15 Neighboring States

Indiana – ESInet deployed Statewide.

Iowa - IP-based, Ethernet network backbone

completed in November 2012. The second phase of

the NG911 network upgrade is currently in progress

and was expected to be completed in July 2017.

This phase includes updating individual PSAPs to

IP-enabled call handling equipment and logging

recorders. When completed, this upgrade ultimately

will allow PSAPs to receive IP-based signaling for

the delivery of emergency calls.

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16 Neighboring States

Kentucky - NG911 Plan for statewide deployment

of an ESInet was developed in 2009. Two ESInets

are deployed and operational that deliver IP calls to

primary PSAPs. At present no CPE within the state

handles IP calls.

Missouri – 1997 legislation was repealed and

replaced in 2017 and included a requirement to

complete a study by December 31, 2017 and to

issue a state PSAP consolidation plan based on the

study. The legislation also provided for the creation

of a State 911 Coordinator.

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17 Neighboring States

Wisconsin - 911 operations are handled at a local

level. Wisconsin responded to the National Profile

Database survey that no NG9-1-1 components are

being deployed in Wisconsin.

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18 Town Hall Meeting and Survey Themes

NG911 Future Vision

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20 Guiding Principles

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21 NG911 Vision

Develop a ubiquitous NG911

service and to provide each

911 caller with the same level

of service for all residents and

visitors of the state, regardless

of location or device.

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22 Components of Illinois NG911

• ESInet – Leverage the existing in-place ICN to allow for a rapid and cost-effective

deployment within the legislative timeframe.

• Next Generation Core Services (NGCS) – Use a hosted solutions provider (given the

limited state 911 staff).

• GIS – Develop a statewide system; in the interim, place the receipt and management of

GIS data of the initial areas on the NGCS provider to speed deployment.

• Operational Issues – Allow each ETSB to develop the plans for which existing PSAPs

will receive various media types and will be backup sites for routing and redundant

connections. The ETSBs are in the best position to identify the capabilities of the PSAPs

and develop continuity of operations plans.

• PSAP Systems – Ensure the RFP includes an option to provide hosted call handling

systems for the ETSBs and PSAPs to procure from. (Note: this is a CPE function and

not an NG911 function.)

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23 Rough Order of Magnitude Cost Estimation

Non-Recurring Setup Cost Annual Recurring Cost

PSAP Connectivity $9,979,000 $1,714,320

Network Core $8,000,000 $3,000.000

ESInet Monitoring $858,000

NG Core Services $17,223,360

GIS $4,000,000 $1,281,500

Total Cost $21,979,000 $24,077,180

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24 General Timeline

Next Steps

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26 Phase 2 – Procurement

Develop technical portions of the RFP

including:

– Use Cases

– Operational/Technical Requirements

– Implementation Statement of Work

– Operational Statement of Work

Assist the ISP with NG911 contractual

or technical decisions and discussions

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27 Phase 3 – Implementation

As ISP’s SME and oversight, provide:

– Recommendations and Guidance

– Project Management

– Implementation oversight on behalf of

the ISP to ensure the NG911 project

deliverables are provided according to

an established project plan

– Identify and assist to resolve potential

and actual issues and communicate

such to ISP management

– System Operational and Acceptance

Testing