News & Viewson Unified Communications & Collaboration

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Unified Communications• As promised by Tony Bates at the recent Lync

Conference, Microsoft last week announced the availability of Lync-Skype connectivity. The first phase of integration includes the ability to add Skype contacts to Lync and vice-versa, which enables presence sharing; audio calling and instant messaging between Lync and Skype users; and management settings for Lync administrators. The company promises quarterly Lync Online updates and a new Lync server version in Q2 of 2014.

• Insight Enterprises, Inc., a global provider of hardware, software and service solutions, announced the expansion of its InsightCloud Solutions Center with the addition of cloud communications solutions from 8x8, Inc. The InsightCloud Solutions Center aggregates these cloud-based services and provides a single client portal for ongoing management of subscriptions, features and requirements. With the addition of 8x8’s cloud communications services, Insight clients can now subscribe to 8x8 Virtual Office, 8x8 Virtual Office Pro, 8x8 Virtual Contact Center, and

Volume 14 Issue #13 04-June-13

The Calm Before InfoCOMM

It’s the calm before the storm. InfoComm, UBTech, and other summer conferences will fill these pages shortly. Including the Wainhouse Research UC&C Summit in July. The vendor and service provider megaverse has been quiet and the news has been light, but there’s always some new partnership, some new event worth hearing about. Read on!

News in BriefWainhouse Research PortalYep. We’ve got news. Our news “in brief” is that we have taken to end-of-life our legacy client portal, and moved to an entirely new content delivery platform. The gist of it is that we now have a portal that better serves existing subscribers and website visitors, those who know what they want to learn and those who wish to do random

8x8 Virtual Room. 8x8 also announced on May 22 its Q4 and FY 2013 results. The company posted total revenue of $107.6 million for its fiscal year ending March 31, 2013, the first time 8x8 has exceeded $100 million of annual revenue. GAAP net income for fiscal 2013 was $13.9 million, or $0.19 per diluted share. Non-GAAP net income for the year was $14.7 million, or $0.20 per share, an increase of 42% compared with fiscal 2012.

Channels• SMART Technologies Inc. has announced that ITEC

Intelligent Service Plc. has been selected to become SMART’s Service Only Provider (SOP) in North, Central and Latin America, Europe, Middle East, Africa, and the Asia Pacific region. The program is effective immediately and provides SMART’s customers with service options through contracted installation and on-site maintenance support. ITEC’s staff has achieved various SMART technical certifications and the goal is to support SMART’s channel partners globally.

• In an effort to better support Cisco resellers, ScanSource, Inc. has moved its Cisco practice from the ScanSource Security business unit to its ScanSource Catalyst business unit. ScanSource Catalyst is a specialty distributor that has been focused on voice, video and networking solutions. This unit provides specialized team members (enablement specialists and design engineers), as well as tools like the ScanSource Collaboration FastQuote Tool.

• The Global Presence Alliance (GPA) this week announced three new members, further expanding its footprint across EMEA. The new members all bring a proven track record of performance, high levels of certifications and a strong commitment to standards and the customer experience. The new GPA partners are AV Media in the Czech Republic, Avitec in Turkey, and Kilchenmann in Switzerland. The GPA now totals 17 members worldwide working together on global AV and UC solutions for large enterprises.

• Clary Icon and the US Starboard Division of Hitachi Solutions America have created a joint sales and marketing partnership. Under this agreement, Hitachi’s StarBoard sales and marketing team will

provide full sales and support to both customers and resellers of the Clary OneScreen.

• Tely Labs has appointed TOTAL Marketing, a specialist sales organization for the audio visual and video communications markets, as its manufacturer’s representative for the Texas, Oklahoma, Louisiana and Arkansas (TOLA) region, as well as New Mexico, Arizona, Colorado and Utah (Mountain) region.

• StarLeaf’s StarLeaf Call, an “IT-free,” cloud-based video communications solution, is now being distributed and supported in Australia and New Zealand by FaceToFace Communications.

Video Conferencing • Questmark, a UK-based video conferencing

company, has been awarded the ISO 27001 security accreditation. Questmark’s accreditation covers all areas of their business operations and functions including the conferencing services sold and delivered under the Simplicity brand.

• Last week T-Systems, Deutsche Telekom’s corporate customer arm, and Orange Business Services, announced they have signed an interprovider agreement for corporate video services. This agreement will allow customers who use T-Systems’ Corporate Video Exchange Services to meet live with customers of Orange’s Telepresence Community via video conference.

• Huawei reports that its video conferencing products successfully passed interoperability testing with equivalent products from mainstream videoconferencing vendors at the recent SuperOp! 2013 held by the International Multimedia Telecommunications Consortium (IMTC) in Portugal. Among other products, Huawei tested its TE30 video conferencing endpoint, VP9650 MCU, Service Management Center 2.0, and VP9039A high-definition endpoint.

• San Francisco- and Paris-based Weemo has raised $3 million from IDInvest. Weemo allows businesses to plug video conferencing directly into their applications with a few lines of code, and is attempting to take WebRTC, Javascript, and other standards and go head to head against the dedicated hardware / software legacy vendors. The company has released a Weemo REST API, with the intent of offering SaaS-based services.

PAGE 2Volume 14 Issue #13 / 04-June-13

• Vaddio has launched a software update that provides IP video streaming support for its ClearVIEW HD-USB cameras. Version 2.0 includes not only IP HD video streaming, but also remote PTZ camera control through an Ethernet interface.

• Prysm Inc., a designer and manufacturer of videowall systems, announced last week collaboration videowall solutions tailored for multi-purpose meeting rooms. Prysm is introducing two new standard products for collaboration meeting rooms: a 117-inch diagonal videowall for medium sized rooms and a 190-inch diagonal videowall for large rooms. These rooms are designed to increase team productivity by enabling the convergence of user-generated content, telepresence and collaborative applications into a unified experience on a large digital canvas. The new videowalls utilize Cisco TelePresence codecs and cameras.

Streaming / Web Casting

• Imago Group PLC is launching an aggressive trade-in program aimed at providing ViewCast solutions users with the latest updates for HD video capture and streaming. This is the first time there has been a trade-in program specifically aimed at ViewCast capture card and encoder users, and closely follows the release of a new breed of ViewCast capture and encoder products. The promotional program provides users with a 20% “trade-in discount” off the list price of the new ViewCast Osprey capture cards and Niagara encoder appliances. Any capture or encoder card or encoder system can be traded in, including competitor solutions. The offer ends on June 30th 2013.

Prysm 190-inch Videowall

Upcoming Web Seminar and White Paper Address Emerging Gap in Large Conference Calls & Webcast Event SolutionsDo you use conference calls and/or webcast solutions to host events involving 25 or more attendees? The market for event services is undergoing its largest transformation in 15 years. As the value of conference calls and webcasts for events has become well proven and adoption continues to increase, a gap between traditional, full-service, operator-assisted event services and Do-It-Yourself (DIY)

self-service alternatives is becoming apparent. On Wednesday, June 12, 2013 at 1 PM Eastern Time, join WR Sr. Analysts Marc Beattie and Andy Nilssen as they summarize the current state of event solutions and where the market is headed, discuss user needs & perceptions based on the results of a recent WR online survey,

reveal why a gap is forming, offer their criteria to re-evaluate your event solutions, and take your questions via live Q&A. Register to join us for this web seminar.

To gain an understanding of the characteristics and magnitude of this emerging gap from the user’s perspective, Wainhouse Research conducted an online survey of large conference call / web event producers and assistants. The resulting white paper — sponsored by Cinchcast — discusses user needs & perceptions based on survey results, and also offers WR’s criteria for success that enterprises can use to re-evaluate their event solution providers going forward. Download the white paper now.

Marc Beattie

Andy Nilssen

PAGE 3Volume 14 Issue #13 / 04-June-13

• TalkPoint, which specializes in browser-based audio and video webcasting, announced a partnership with TurboBridge, a retail and wholesale provider of high-definition audio conferencing, to add to the company’s list of integrated solutions. The two companies are uniting to integrate their webcasting and audio conferencing solutions using TurboBridge’s web-based APIs. The goal is to combine TalkPoint’s webcasting technology and TurboBridge’s teleconferencing platform to provide clients with a one-stop, turnkey solution.

Other• Internet2 has established an agreement with

Microsoft for direct peering to Microsoft Cloud Services. Campuses around the world will have enhanced access to two Internet2 NET+ offerings from Microsoft — Windows Azure and Microsoft Office 365 Education. These services will enable unmetered access to both the high-performance computing and the communications infrastructure to aid collaboration. The move to privately peer the Microsoft data centers to the Internet2 Network also will eliminate the need to send the very large data sets common to researchers over the public Internet.

• Israel-based Tecom has launched its latest TecPodium AV Lectern, with multi-touch screen capabilities supporting Windows 8 and HD resolution. The new touch screen offers extended educational tools for the modern classroom and training environment, where presenters can use common touch gestures such as swipe, tap, slide, scroll, zoom and more directly on the podium screen. Tecom will be displaying the new TecPodium Lectern at InfoComm next week.

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Figure 2 Tecom TecPodium AV Lectern

PAGE 4Volume 14 Issue #13 / 04-June-13

People & Places Know someone in the industry who changed jobs? Jump into a new role yourself? Email us at wrb@wainhouse.com to share the good news.

• HPC Solutions, Emily Magrish, VP Marketing

• SMART Technologies, Scott Brown, President, Enterprise

• Top Hat Monocle, Andrew D’Souza, Chief Operating Officer

New White Paper: Fulfilling Microsoft Lync’s Destiny as a Visual Collaboration Solution

This whitepaper, sponsored by Blue Jeans Network, outlines some of the missing elements in Microsoft Lync’s approach to enterprise video conferencing and how many of these challenges in multipoint, interoperability, data collaboration, and federation can be overcome if users consider a third party

service provider. This is a free white paper available now for downloading.

Emily Magrish, HPC Solutions

Andrew D’Souza, Top Hat Monocle

Scott Brown, SMART Technologies

Wainhouse Research’s Haskins Gets into the Cloud Unified Communications rEVOLUTION

WR’s Bill Haskins will be the featured analyst at a set of joint Masergy / Polycom / BroadSoft multi-city events taking place over the next few weeks. Each two-hour session will be based in three cities, taking place in Polycom Executive Experience Cen-ters. Bill will discuss UC Trends and Hot

Topics in the Enterprise Space, and be joined by experts from BroadSoft, Masergy, and Polycom, who will provide case studies, strategies for cloud-based UC deploy-ments, and how to best overcome challenges in deploy-ment. The sessions will utilize Polycom’s RealPresence solution between each three-city configuration, and lunch is included as well. Locations and times are:

• Tuesday June 11, 12 PM – 2 PM CDT, Dallas, Chicago, and Denver

• Wednesday, June 12, 12 PM – 2 PM EDT, New York, Boston, and Herndon VA

• Tuesday Jun 18, 12 PM – 2 PM PDT, San Jose, Irvine, and Seattle

For more information, visit the unique registration page above for each event.

Bill Haskins

Have friends? Want to make more friends? Forward this issue of the WR Bulletin and encourage them to read it and subscribe. Anyone can sign up for a free subscription at www.wainhouse.com/mail.

Upcoming WR Speaking Appearances & EventsWhen & Where Who & What

12 June, 2013, online 1 PM EDT

Marc Beattie and Andy Nilssen, “Navigating the Emerging Gap in Large Conference Calls & Webcast Event Solutions”, Online

10-12 June, 2013 Orlando, FL, USA

Alan D. Greenberg, UBTech, Walt Disney World Swan & Dolphin

12-14 June, 2013 Orlando, FL, USA

Andrew W. Davis, Alan D. Greenberg, Ira M. Weinstein, InfoComm, Orange County Convention Center

9-11 July, 2013, Las Vegas, NV, USA

Alan D. Greenberg, BbWorld, Venetian/Palazzo Congress Center

16-17 July 2013, Santa Clara, CA, USA

WR UC&C Summit, Hyatt Regency Santa Clara

Industry Events of NoteWhen & Where Who & What

8-10 October, 2013, Porto, Portugal

IMTC 20th Anniversary Forum, Porto Palacio Congress Hotel and Spa

PAGE 5Volume 14 Issue #13 / 04-June-13

SILVER SPONSORSGOLD SPONSORS

REGISTER NOW u

That’s right. Only a few days left to save yourself and your organization $100. Meanwhile, the agenda is solidifying as

we assemble what we expect to be one of our best events ever. Hear from keynoter Peter Stewart of PGi wax eloquent on where we’ve come from and where we’re going as an industry. Ellen Wagner,

Executive Director, WCET will talk about “The New EDUdotcom: Boom, Bubble, or Bust?” John Burton, Product Manager Workplace / IT Operations Client Services for global banking giant HSBC Holdings PLC, will talk

about the challenges he faces daily in delivering conferencing to HSBC’s 280,000 global staff. Look for John to address the need for consistency in the user experience.

Come to see emerging technology showcases with new and exciting technologies put under the audience microscope. Birds-of-a-feather networking and discovery sessions led by Wainhouse Research senior analysts and other speakers, and selected by Summit attendees. UC&C in all its glorious colors. That and more will be on display at the next Wainhouse Research North American Summit, 16-17 July 2013, in Santa Clara, California. To see the evolving agenda, see www.wainhouse.com/sc2013.

And we welcome our latest announced sponsors, Kontiki at the Gold level, AVI-SPL as Silver, Sabre Virtual Meetings and Altia Systems as dual Silver / Emerging Tech Showcase, and ZipDX for the Tech Showcase. We only have a handful of sponsor spots left!

Register this week, get the early bird discount before June 7, and save your organization $100. And subscribers to WR’s On Demand subscription services receive a 20% discount off the registration fee. To get your WR Event discount code, click here to send an email to WR Client Services.

16-17 JULY 2013 • CALIFORNIA

Final Chance to Use the WR Santa Clara Summit Early Bird Discount

EMERGING TECHNOLOGIES SHOWCASE

John Burton, HSBC

Ellen Wagner, WCET

Peter Stewart, PGi

PAGE 6Volume 14 Issue #13 / 04-June-13

or usage volume they are seeing, so that they can control their own destiny.

Traditional IT software is all but dead. Unless the software you build is a direct extension of the service you sell to your customers, there is no point in wasting valuable time and resources on it. Cloud software and infrastructure allow businesses to give all of their critical attention to developing and selling new products and services, not to building and managing common utilities like payroll, salesforce automation, HR and Billing. Buying and installing ridged, pre-packaged software requires hardware, network, and personnel to run and manage it and comes with high implementation costs; the cost of change is often prohibitive. It becomes a distraction that can impact your business’s ability to move forward quickly enough to take advantage of opportunities in a dynamic and fast-paced market.

WR: You were known previously as BRM Systems. Why did you rebrand last year?

NS: The new name and brand, “BillingPlatform,” better represents our offering and mission state-ment. It sums up in two words what we are about, removing any question as to what we are here to provide. Our goal is to become the default choice for usage and recur-ring billing across all industries throughout the globe.

WR: Who are your customers?

NS: We have customers in confer-encing, VoIP, satellite communications, airlines, technol-ogy rental, cellular services, and medical industries in the U.S., Canada, Asia Pac, and South America.

WR: How did they do billing before “the cloud?” How has it changed?

Andy recently caught up with BillingPlatform’s Nathan Shinn, who clearly from this interview has given a lot of thought to this

less than glamorous area of business. And in the course of the conversation, Andy discovers yet another way that the Cloud is influencing our industry — as well as other industries.

WR: Hello Nathan, good to talk with you again. When I say the word “billing” I suspect it will conjure for our readers thoughts somewhere between “necessary evil” and “bores me to tears.” Yet BillingPlatform appears to be doing something that is shaking up the status quo. Tell me something billing-exciting!

NS: What is exciting about billing aligns with what is exciting about the global economy, technology, communications and the new ways in which we monetize it, as well as the new diligence, creativity, and intensity required to compete today. Billing is at the core of everything new and everything business.

What is exciting about our platform is also what is exciting about the nature of human beings – our unique ability to create things from ideas inspired by opportunity and necessity. We allow our customers and partners the freedom to create new ways to sell and monetize their services almost instantly, with the most robust and flexible cloud billing software in the world. No longer is cloud software about limitations and compromise — BillingPlatform changes all of that by putting our customer in the driver seat no matter what industry they’re in, rating method they use,

1:1 Nathan Shinn, CEO, BillingPlatformAndy Nilssen, andyn@wainhouse.com

Traditional IT software is all but dead. Unless the software you build is a direct extension of the service you sell to your customers, there is no point in wasting valuable time and resources on it.

PAGE 7Volume 14 Issue #13 / 04-June-13

NS: I would like to start by differentiating what we offer from the cloud in general. We have a cloud offering with all of the advantages that come with Software as a Service. What gives our customers the biggest value is the flexibility and configurability experienced with our platform.

One primary reason our customers come to us is because they have outgrown their existing system and can’t find an adequate off-the-shelf replacement. Another compelling argument for choosing our solution is that it significantly lowers the risk of adopting a new system because the up-front investment in hardware, OS, and personnel is all but removed and the costs are dramatically lower over time.

With our platform our customers get exactly what they need with the security of knowing that it will seamlessly scale for volume and evolve to accommodate future needs. It’s a robust alternative to extremely expensive, highly customized, enterprise billing software that can take years to implement. Our system is already up and running in the cloud, ready for you to configure it to mediate, rate, invoice, and report any product or service exactly the way you need it to.

WR: How does BillingPlatform really work?

NS: BillingPlatform is built on a metadata foundation. This is what makes it completely configurable from integration, to mediation, to user interface, with dunning, reporting, communication, and invoice templates. Everything is customizable via the web-based GUI and any new object, field, or relationship is immediately available for use in built-in invoicing, rating, reporting, and Web service APIs, which allows for unlimited flexibility and integrations with any source.

It also allows us to be completely localized to support any language, currency, time zone, or nomenclature, making the system a perfect fit for any end customer in any region of the world.

Our built-in mediation tools allow for integration with any call data record (CDR) or API format and our metadata platform allows for output in any format to accommo-date customized, automated CDR delivery to wholesale

customers or large AP systems. In the con-ferencing space, we collect and mediate CDR data from bridges located throughout the world and have rela-tionships with all the major bridge vendors to provide our custom-ers with the ability to collect and bill for con-

ferencing usage from a variety of sources simultaneously via configuration.

We are an international, 24X7, geographically redundant, high-volume service with a 99.99% uptime guarantee and accessibility from any location that has an Internet connection. Our PCI compliance status allows our customers to maintain sensitive financial data within our highly-secure platform.

WR: Is there an economic advantage? Isn’t it just cheaper to buy billing software or make your own?

NS: There is a clear and distinct economic advantage to using our cloud platform over any in-house system or other enterprise, cloud billing service. The advantage comes in the form of value. Not only are we less ex-pensive initially and over time, but also our continuous improvements are available to all of our customers with frequent releases and new feature roll-outs on a system that does exactly what you need it to do and can be con-figured to handle anything new using self-service tools.

With a cloud service in a multi-tenant environment you leverage economies of scale for hardware and administrative resources, which dramatically reduces the overhead and footprint prevalent in traditional, enterprise information systems. Today we see a growing trend in enterprise organizations embracing the move to the cloud and that movement speaks for itself.

WR: Who are your competitors? (Or, when you win why do you win and when you lose, why do you lose a deal?)

NS: In the cloud space we somewhat compete with companies like Zuora and Aria Systems, whose primary focus is on subscription billing models. We have very few established competitors in the metered billing space who have cloud offerings.

Figure 3 BillingPlatform Dashboard

PAGE 8Volume 14 Issue #13 / 04-June-13

New Studies from Wainhouse ResearchFor information on WR studies and subscriptions, visit cp.wainhouse.com or contact sales@wainhouse.com

4Audio Conferencing

Market Forecast – 2013 North American Audio Conferencing Services Market Sizing & 5-Year ForecastThis in-depth study is intended to provide a description of the current state of the local North American audio conferencing markets, assess current trends, identify risks and opportunities, and provide assistance on market approach, services and prices. Current market data and analysis and forecast information is included in this study.

Market Forecast – 2013 Western European Audio Conferencing Service Market Sizing & 5-Year ForecastMarket Sizing & 5-Year Forecast of 12 Western European Audio Conferencing Service Markets. Includes current state of the local market, assessment of current trends, identifies risks and opportunities, and provides assistance on market approach, services, and prices.

4Distance Education & e-Learning

Vendor Profile – Haivision Network VideoHaivision Network Video provides a wide range of video encoders, content management solutions and network distribution capabilities. Its introduction of a hosted streaming video service in 2013 marks a strategically significant expansion for the company into the competitive field of supplying integrated enterprise streaming platforms, moving beyond the company’s historic focus on targeted solutions addressing specific points in the corporate video workflow. This profile briefly discusses Haivisions’s place in educational markets, highlights the company’s diverse product line, provides details on the company’s current go-to-market strategy, and analyzes Haivision’s positioning and prospects for selling enterprise streaming platforms.

We win customers based on our ability to quickly model and demonstrate their exact billing and information management requirements, often in direct responses to RFPs. Our platform allows us to give new customers considering a change, or start-ups requiring a new system, a sense of confidence that their vision for billing as well as managing and modeling their products and services will be handled without compromise. And this is all on a secure, redundant, enterprise-grade, high-volume system that is easy to understand and easy to customize.

WR: What are some of the more interesting pricing scenarios your customers have implemented?

NS: As it relates to the conferencing industry, we have enabled companies to do participant- and conference-level billing, whereby within a few minutes of the call a customer has a bill in their inbox and, in some cases, payment collected electronically via our credit card settlement module.

Another interesting example consists of event-level billing whereby invoices are closed based on a defined element retrieved during the usage, such as the completion of the event or the existence of a bill-code. We offer a highly flexible, number-based rating that allows our customer to maintain individual phone numbers and the rates for those numbers both at a default as well as an individual customer level.

We support highly configurable subscriptions, subscription with overages and included minute pools, as well as tiered pricing models. Tiered models in fact are becoming more popular and are being introduced more and more as pricing pressure keeps increasing in the conferencing space.

One of our cellular providers has leveraged our formula-based rating feature to adjust rates as a percentage of their vendor fees for evolving cell-phone charges when their traveling business users move in and out of different territories with different rates and international tariffs. We also implemented a sophisticated taxation calculation utilizing our BillSoft integration for airline service provid-ers that assigns tax rates for in-flight communications services based on where aircraft take off and land.

WR: What keeps you up at night?

NS: What keeps me up at night is the constant desire to find new ways to deliver higher-quality, more configurable, and more ubiquitous software services to as many high-value companies as possible.

I also am obsessed with the notion of creating an ecosys-tem around our platform that allows other service provid-ers to be involved in the implementation and extension of our platform — to leverage their unique perspectives and creativity and provide even stronger and more com-prehensive solutions to companies around the globe.

PAGE 9Volume 14 Issue #13 / 04-June-13

© 2013 Wainhouse Research34 Duck Hill Terrace, Duxbury, MA 02332 USA Tel +1 617.500.8090

Editor: Alan D. Greenberg: agreenberg@wainhouse.comComments and PR news to: wrb@wainhouse.com

Feel free to forward this newsletter to colleagues. Free subscriptions: www.wainhouse.com/bulletin

Market Forecast – Interactive Whiteboards for Education and Training WW Supplier Market Sizing & 5-Year ForecastThis forecast covers the worldwide market for suppliers of interactive whiteboard products and associated software as applied for education and train-ing. The market sizing and five-year forecast estimate – based on vendor data and end user surveys – calculates the total amount of revenue associated with education and training going to three markets: corporate training, higher education, and primary / secondary education, and ranks vendors in each of the market segments

4Group Video Conferencing

Huawei 2013 Analyst Event News and views from Huawei’s annual analyst eventWainhouse Research analyst Ira M. Weinstein attended the Huawei Industry Analyst Summit in Shenzhen, China in April 2013. This research note provides readers with first-hand details about the event, information about Huawei’s performance and structure, and analysis and insight into Huawei’s direction, focus, and go-to-market strategy.

Vendor Profile – Logitech / LifeSizeThis vendor profile provides information, insight, and WR’s opinions on LifeSize, which has played the role of video conferencing industry innovator ever since it came out of “stealth mode” in early 2005.

4Streaming & Webcasting

Vendor Profile – Haivision Network VideoHaivision Network Video provides a wide range of video encoders, content management solutions and network distribution capabilities. Its introduction of a hosted streaming video service in 2013 marks a strategically significant expansion for the company into the competitive field of supplying integrated enterprise streaming platforms, moving beyond the company’s historic focus on targeted solutions addressing specific points in the corporate video workflow. This profile highlights the company’s diverse product line, provides details on the company’s current go-to-market strategy and analyzes Haivi-sion’s positioning and prospects for selling enterprise streaming platforms.

Vendor Profile – PanoptoPanopto targets the education and enterprise markets via two cloud-based products that together comprise the Panopto Video Platform: Focus - a Windows and Mac lecture capture application for recording and webcasting, and Unison - a video and slide importing web / management service. With a SaaS model and a variety of distribution deals through partners like Pearson, Panopto is an up-and-comer that faces a fork in the road.

4Personal & Web-Based Conferencing

Market Forecast – 2013 North American Web Conferencing Services Market Sizing & 5-Year ForecastMarket Sizing & 5-Year Forecast of US & Canadian Web Conferencing Services MarketsThis in-depth study is intended to provide a description of the current state of the local North American web conferencing markets, assess current trends, identify risks and opportunities, and provide assistance on market approach, services and prices. Current market data and analysis and forecast informa-tion is included in this study.

Market Forecast – 2013 Western European Audio Conferencing Service Market Sizing & 5-Year ForecastMarket Sizing & 5-Year Forecast of 12 Western European Audio Conferencing Service Markets. Includes current state of the local market, assessment of current trends, identifies risks and opportunities, and provides assistance on market approach, services, and prices.

4Unified Communications

Provider Reviews – 2013 North American UCaaS Vendor ReviewsOffers insight into how each UCaaS provider approaches the market, what distinguishes them, and in which partnerships and relationships they are engaged.

Research Note – Introducing the Lync Room SystemIn February 2013 Microsoft introduced a Reference Architecture for a Lync-based video conferencing and collaboration room system dubbed the Lync Room System (LRS). LRS will extend the Lync meeting experience into the boardroom, replicating a familiar scheduling, start/join, and meeting management experience for the end user. Microsoft’s tight control of the audio, video, and computational specifications provides a level playing field for the vendors, while reducing the opportunity for innovation. This research note covers the four LRS systems introduced at the announcement and the implications LRS has for the vendors, channel partners, and end users in the conferencing and collaboration industry.

PAGE 10Volume 14 Issue #13 / 04-June-13