mobile subscribers’ documentation & authentication · mobile subscribers’ documentation...
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Mobile Subscribers’Documentation & Authentication
A Pakistan Case Study
Sequence
Background
Biometric Verification System (BVS)
Reverification Drive
Impact & Post BVS Opportunities
Conclusions
Background
PhenomenalIncrease in
MobileSubscribers’
Base• 0.27 Million in
1999 to• 139.97 Million in
2014
Loose Controlson Subscribers’Documentation
Identity Theft
IncreasedConcerns of
LawEnforcement
Agencies
Two ProngedApproach by
PTA• Evolution of SIM
Sale Procedures• Streamlining
Existing Data ofSubscribers
PhenomenalIncrease in
MobileSubscribers’
Base• 0.27 Million in
1999 to• 139.97 Million in
2014
Loose Controlson Subscribers’Documentation
Identity Theft
IncreasedConcerns of
LawEnforcement
Agencies
Two ProngedApproach by
PTA• Evolution of SIM
Sale Procedures• Streamlining
Existing Data ofSubscribers
Stakeholders
PTA
NADRASubscribers
Independent CorporateBody to Register Citizensof Pakistan
NADRA
LEAsCMOs
Subscribers
State of the ArtCentralized DataWarehouse, NetworkInfrastructure & DataAcquisition Systems
SIM Sale ProcessCustomer
ServiceCenter
(CSC) [107]
Franchisee[1,568]
Franchisee[1,568]
Retailer[111,060]
TemporaryOutlet(Kiosk/D2D)
SIM Sale Process Evolution
LightlyRegulated Era
LightlyRegulated Era
* Sale of Active SIMs
* ImproperDocumentation
* No Restriction onSale Channels
* ManualVerification
789 Era
* Inactive SIMs
* Customer ServiceAgreement Form (CSAF)
* Activation afterOnline Verification
* Secret Questions fromNADRA
* Pre-Sale Automation
BVS EraBVS Era
* Inactive SIMs
* Electronic CSAF
* BiometricVerification
* Unique ID of SalesChannel
* Traceability /Accountability
* Inactive SIMs
* Electronic CSAF
* BiometricVerification
* Unique ID of SalesChannel
* Traceability /Accountability
Identity Theft
LightlyRegulated Era
* Sale of Active SIMs
* ImproperDocumentation
* No Restriction onSale Channels
* ManualVerification
* Inactive SIMs
* Customer ServiceAgreement Form (CSAF)
* Activation afterOnline Verification
* Secret Questions fromNADRA
* Pre-Sale Automation
BVS Era
* Inactive SIMs
* Electronic CSAF
* BiometricVerification
* Unique ID of SalesChannel
* Traceability /Accountability
* Inactive SIMs
* Electronic CSAF
* BiometricVerification
* Unique ID of SalesChannel
* Traceability /Accountability
Before 2009 2009-2014 2014 Onwards
Streamlining Existing Data of Subscribers
• Blank SMS to 667
• Ownership of SIM
• Blank SMS to 667
• Ownership of SIM
SIM IdentitySystem “667”
• Blank SMS to 667
• Ownership of SIM
• Send CNIC # to 668
• Count of SIMs AgainstCNIC
• Send CNIC # to 668
• Count of SIMs AgainstCNIC
SIMInformation
System “668”
BiometricVerification
System(BVS)
BiometricVerification
System(BVS)
Working of BVS
• Ask CNIC #
• SelectMobile #
• Scan Finger /Thumb
• Send
• CNIC ValidOr Not
• BiometricMatches OrNot
• RespondsSuccess OrFailure +Data (Ifreqd.)
• Name• Father’s
Name• Address
CNIC # +Image /
Template
CNIC # +Image /
Template
• Ask CNIC #
• SelectMobile #
• Scan Finger /Thumb
• Send
• CNIC ValidOr Not
• BiometricMatches OrNot
• RespondsSuccess OrFailure +Data (Ifreqd.)
• Name• Father’s
Name• Address
SaleChannel
SaleChannel
MobileOperatorMobile
OperatorNADRANADRA
Success /Failure
Success/ Failure+ Data (if reqd.)• Receives
Result +Data
• UpdateCRM
• Verified ?
• Yes –HandsOver SIM
• No –Guide
BVS Ecosystem Revisited
Inputs ComputerizedIdentity Card #ComputerizedIdentity Card #
Finger Impressions(Right Thumb,
Right Index, LeftThumb, Left Index)
Finger Impressions(Right Thumb,
Right Index, LeftThumb, Left Index)
Verification Result(Success / Failure)
Subscribers’ Data(Name, Father’sName, Address)
Output Verification Result(Success / Failure)Verification Result(Success / Failure)
Subscribers’ Data(Name, Father’sName, Address)
Subscribers’ Data(Name, Father’sName, Address)
OnlineConnectivity
DSL + WimaxDSL + WimaxEdge/GPRS +
Mobile Broadband(3G/4G)
Edge/GPRS +Mobile Broadband
(3G/4G)
BVS Devices
BVS Transactions
Issuance ofNew SIM
Issuanceof
DuplicateSIM
MobileNumber
Portability(MNP)
Re-Verification
Issuanceof
DuplicateSIM
Change ofOwnership
MobileNumber
Portability(MNP)
SIM Re-Verification DriveSIM Re-Verification Drive
Re-Verification Drive (Jan – Apr 2015)
• Consultation Process Commenced in November 2014– Challenges• Limited Footprint of BVS Devices• No System Readiness• NADRA Verification Charges• Legal Cover• Target Selection
• National Action Plan (NAP) Started After Peshawar Incident– Reverification of 103 Million Subscribers in 91 Days
• Legislation– Issuance of Policy Directive– Notification of Subscribers’ Antecedents Verification
Regulations 2015– Issuance of Standard Operating Procedure
• Consultation Process Commenced in November 2014– Challenges• Limited Footprint of BVS Devices• No System Readiness• NADRA Verification Charges• Legal Cover• Target Selection
• National Action Plan (NAP) Started After Peshawar Incident– Reverification of 103 Million Subscribers in 91 Days
• Legislation– Issuance of Policy Directive– Notification of Subscribers’ Antecedents Verification
Regulations 2015– Issuance of Standard Operating Procedure
Challenges During Re-Verification &Initiatives Taken by PTA
System Readiness & Limited BVS Devices• Multiple Re-Verification Models
Limited Footprint of Re-verification Channels• Door2Door / Kiosk Activities Allowed
Consumer Awareness• Extensive Consumer Awareness Campaigns through SMS, Print, Electronic &
Digital Media
Consumer Complaints• Dedicated Resources for Receipt / Resolution
Monitoring of Re-verification Channels• 1850+ Verification Points in 80+ Cities/Towns
Challenges During Re-Verification &Initiatives Taken by PTA cont…
Re-verification of BVS Exclusions/Exceptions• Alternate Process for Old Age, Amputees, Allergy Patients
Temporary Verification of Overseas Pakistanis• Verification through SMS / USSD Code• Verification through SMS / USSD Code
Progress Review & Reporting• Meetings Held at Regular Intervals & Daily Reporting
Steps to Avoid Misuse / Abuse of Subscribers’ Data
• 2 Hours Buffer Between Successive BVS Transactions &Restricting Data at Franchisees
Re-Verification Results (16.5.2015)
BVSVerified
SIMs
114.9Million
BVSVerified
SIMs
114.9Million
SIMsBlocked
98.3 Million(26.1 Million
Active)
SIMsBlocked
98.3 Million(26.1 Million
Active)
BVSVerified
SIMs
114.9Million
BVSVerified
SIMs
114.9Million
SIMsBlocked
98.3 Million(26.1 Million
Active)
SIMsBlocked
98.3 Million(26.1 Million
Active)
*Exclusions
2.2 Million
*Exclusions
2.2 Million
UniqueCNICs
Verified
44.7Million
UniqueCNICs
Verified
44.7Million
* Exclusions: Corporate Customers, Foreigners, Data SIMs Used in Machines, etc.
Impact
• CMOs Expenditure 5-6 Billion Rupees• Procurement of BVS Devices, Strengthening
Backend Systems, Verification Fees,Mobilization/Training of Sale Channels,Consumer Awareness Campaigns
FinancialFinancial
Economic • Loss of Tax Against Blocked SIMsEconomicEconomic
• My SIM is My Identity• Confidence Building for Other Projects
(Elections/Census)• Subscriber Verification Service (SVS) to FBR,
Banks, SECP, etc.• Higher Average Revenue Per User (ARPU)
PositiveOutcomes –
Opportunities
PositiveOutcomes –
Opportunities
Conclusions
BVS Reverification – A Major Milestone of National Action Plan CompletedSuccessfully
People of Pakistan Supported / Participated with Full Zeal – Stood in LongQueues
A Long Way in Supporting Other Initiatives
Cellular Mobile Industry Support (Sale Barred + Investment on Media,Devices, Customer Care)
Registration / Verification Process Does Not Matter Much, Provided Laid DownProcedures are Complied in True Letter & Spirit & Accountability of Violators isEnsured
Thank You !Thank You !