NEATNEAT–NNewby Managementewby Management

–EEmergencymergency

–AActionction

–TTeameam

A Little Pre-Test

Florida Monsters

Hurricane Ivan

PURPOSE OF PURPOSE OF NEATNEAT

NEAT NEAT was established to respond to was established to respond to disasters that may occur in communities disasters that may occur in communities that are managed by Newby Management. that are managed by Newby Management.

When local, State and Federal Emergency When local, State and Federal Emergency Responders are overwhelmed and unable to Responders are overwhelmed and unable to respond, NEAT assists local Residents and respond, NEAT assists local Residents and Volunteers to bring organization, bring Volunteers to bring organization, bring limited resources until appropriate agencies limited resources until appropriate agencies can take over. can take over.

GOAL OF GOAL OF NEATNEAT

Equip onsite Management to be prepared to Equip onsite Management to be prepared to deal with disasters when they happen within deal with disasters when they happen within their communities in a professional and their communities in a professional and organized manner.organized manner.

Help organize Residents and Volunteer Help organize Residents and Volunteer Response Teams to meet the immediate Response Teams to meet the immediate short-term needs arising from the disaster.short-term needs arising from the disaster.

NEAT is NEAT is NOT a Replacement for:NOT a Replacement for:

Local, State and Federal emergency Local, State and Federal emergency agencies.agencies.

Law EnforcementLaw Enforcement Residents and Volunteers who are able to Residents and Volunteers who are able to

assist themselves and others.assist themselves and others. Volunteer Organizations like Red Cross, Volunteer Organizations like Red Cross,

Salvation Army, Faith-based Disaster Salvation Army, Faith-based Disaster Teams.Teams.

NEATNEAT DeploymentsDeployments

2004 - 7 (Charley, Frances, Ivan, Jeanne)2004 - 7 (Charley, Frances, Ivan, Jeanne) 2005 - 5 (Katrina, Largo tornado)2005 - 5 (Katrina, Largo tornado) 2006 - 1 (East coast wildfire)2006 - 1 (East coast wildfire) 2007 - 02007 - 0 2008 - 1 (Home damage from storm)2008 - 1 (Home damage from storm) 2009 - 02009 - 0 2010 - 02010 - 0 2011 - ? 2011 - ?

Chapter #1- Hurricane Chapter #1- Hurricane Preparedness GuidePreparedness Guide

Presenter: Chuck Valenti, Regional Presenter: Chuck Valenti, Regional Manager, Blue teamManager, Blue team

•2004 - A Record Hurricane 2004 - A Record Hurricane SeasonSeason

Four Hurricanes made landfall in Florida.Four Hurricanes made landfall in Florida. 7 Newby Management Communities 7 Newby Management Communities

received damage.received damage.– From minor damage to totaled homes.From minor damage to totaled homes.

New manufactured home standards proved New manufactured home standards proved themselves strong.themselves strong.

2005 - Yet another record 2005 - Yet another record Hurricane SeasonHurricane Season

28 named storms.28 named storms. 4 Newby Management Communities 4 Newby Management Communities

received damage.received damage.

How Did We Do in 2004?How Did We Do in 2004?

We did GREAT, considering that this was We did GREAT, considering that this was our first experience dealing with direct hits our first experience dealing with direct hits from a hurricane(s).from a hurricane(s).

Could we have done better? Could we have done better? YES, with more planning and training.YES, with more planning and training.

How Did We Improve Since 2004?How Did We Improve Since 2004?

Established an Incident Command System.Established an Incident Command System. Updated Hurricane Preparedness Guide Updated Hurricane Preparedness Guide

based on experience.based on experience. Compiled Community Information SheetsCompiled Community Information Sheets Stocked Two Response Trailers with Stocked Two Response Trailers with

needed supplies. needed supplies. Trained Response Teams.Trained Response Teams. Used Web Site as communication tool.Used Web Site as communication tool.

How Did We Improve Since 2004?How Did We Improve Since 2004?

Improved training for response teams.Improved training for response teams. Used Web Site more as a communication Used Web Site more as a communication

tool.tool. Updated Community Information Sheets. Updated Community Information Sheets.

(Managers)(Managers) Downloaded Community Information Sheets Downloaded Community Information Sheets

to PDAs.to PDAs. Added Fire Response Guide Chapter.Added Fire Response Guide Chapter. Added Tornado Response Guide Chapter.Added Tornado Response Guide Chapter. Added Tips for Living in an RV.Added Tips for Living in an RV. Added Civil Unrest Section.Added Civil Unrest Section.

Incident Command SystemIncident Command System

Incident Commander (Corporate & Onsite)Incident Commander (Corporate & Onsite) Information Officer (Corporate & Onsite)Information Officer (Corporate & Onsite) Response TeamsResponse Teams

Incident Commander - CorporateIncident Commander - Corporate

Ensures communities are prepared for a Ensures communities are prepared for a hurricane.hurricane.

Receives updates from Managers during the Receives updates from Managers during the storm.storm.

Arrives onsite shortly after hurricane impacts a Arrives onsite shortly after hurricane impacts a Newby Management community.Newby Management community.

The number of Incident Commanders will be The number of Incident Commanders will be based on the number of communities affected.based on the number of communities affected.

Incident Commander - OnsiteIncident Commander - Onsite

Onsite IC is established after the disaster Onsite IC is established after the disaster has occurred.has occurred.

The onsite IC is typically the Community The onsite IC is typically the Community Manager until replaced by a Corporate IC.Manager until replaced by a Corporate IC.

The IC organizes people and resources to The IC organizes people and resources to meet the immediate needs of the communitymeet the immediate needs of the community

Information Officer - CorporateInformation Officer - Corporate

Communicates between communities and Communicates between communities and main office.main office.

Communicates with investors and/or board Communicates with investors and/or board members after the storm.members after the storm.

Coordinates relief supplies for Response Coordinates relief supplies for Response Teams. Teams.

Information Officer (onsite)Information Officer (onsite)

Will be at the information table to help Will be at the information table to help organize volunteers. organize volunteers.

Be main point of contact for the chairmen of Be main point of contact for the chairmen of the 8 committees . the 8 committees .

Record home damage by lot number as Record home damage by lot number as reported by Damage Assessment reported by Damage Assessment Committee onto laptop for uploading onto Committee onto laptop for uploading onto web site.web site.

Response Teams Response Teams

Made up from the following: Made up from the following: – Main Office Team, Managers, Team Members Main Office Team, Managers, Team Members

and Residents from non-impacted communities, and Residents from non-impacted communities, family and friends. family and friends.

Onsite Manager to keep Resident “In / Out” status Onsite Manager to keep Resident “In / Out” status updated on software.updated on software.

Mission of Response Teams –Mission of Response Teams –– Provide a “life-line” to the outside world.Provide a “life-line” to the outside world.– Make temporary repairs to homes.Make temporary repairs to homes.– Clear away debris. Clear away debris.

Response Teams Need:Response Teams Need: 3-4 days of food and water on hand. 3-4 days of food and water on hand. Overnight bag packed w/ 3-4 days of Overnight bag packed w/ 3-4 days of

clothing. clothing. Personal Medications, toiletry items, and Personal Medications, toiletry items, and

personal safety items (gloves, safety personal safety items (gloves, safety glasses, sunscreen, bug repellant, hard sole glasses, sunscreen, bug repellant, hard sole shoes)shoes)

Be self sufficient and not a drain on limited Be self sufficient and not a drain on limited resources. resources.

Advance PreparationAdvance Preparation

Compile a list of volunteers for Response Compile a list of volunteers for Response Teams (Manager to do). Send list of names Teams (Manager to do). Send list of names and phone numbers to main office.and phone numbers to main office.

Make residents aware of web site instructions.Make residents aware of web site instructions. Deliver Disaster Preparedness Guide to Deliver Disaster Preparedness Guide to

Residents.Residents. Shelter awareness, know which ones open Shelter awareness, know which ones open

first and which ones take pets.first and which ones take pets.

Advance Preparation cont.Advance Preparation cont.

Evacuation assistance – If a resident needs Evacuation assistance – If a resident needs assistance to evacuate because of health, assistance to evacuate because of health, contact County Emergency Management contact County Emergency Management Office well in advance.Office well in advance.

Evacuation route.Evacuation route. Inventory community equipment.Inventory community equipment. Hurricane supplies - Inventory and re-supply Hurricane supplies - Inventory and re-supply

as needed.as needed. Everyday equipment for Recovery phase.Everyday equipment for Recovery phase.

Three Days Before The Three Days Before The HurricaneHurricane

Computers - Print In/Out list, backup files.Computers - Print In/Out list, backup files. Shelters - Call the County to get a update on Shelters - Call the County to get a update on

shelters.shelters. Resident meeting to inform them of plan.Resident meeting to inform them of plan. Have Residents put awnings down.Have Residents put awnings down. Pool furniture in safe place.Pool furniture in safe place.

Three Days Before The Three Days Before The Hurricane cont.Hurricane cont.

Protect all windows and doors on Protect all windows and doors on community buildings.community buildings.

Money - Double petty cash.Money - Double petty cash. Coins from laundry equipment.Coins from laundry equipment. Letter of authorization from main office.Letter of authorization from main office. Fill all gas cans and vehicles.Fill all gas cans and vehicles.

Day Before and Day Of The Day Before and Day Of The HurricaneHurricane

Monitor progress and path of storm, know Monitor progress and path of storm, know the stages.the stages.

Evacuations – Manufactured Home and RV Evacuations – Manufactured Home and RV communities are the first to be ordered to communities are the first to be ordered to evacuate.evacuate.

Club house and all common area buildings Club house and all common area buildings are to be locked.are to be locked.

Day Before and Day Of The Day Before and Day Of The Hurricane cont.Hurricane cont.

Ensure Residents are aware of evacuation Ensure Residents are aware of evacuation orders.orders.

Shelter or Safe House for managers and Shelter or Safe House for managers and personnel to “Hunker Down”. Please don’t personnel to “Hunker Down”. Please don’t leave the state when seeking shelter. A leave the state when seeking shelter. A safe location near the community is helpful safe location near the community is helpful for timely updates.for timely updates.

Eye of the Hurricane.Eye of the Hurricane.