New Skills Tests and SolutionsAvailable in BureauA great new range of skills tests and solution packages are now available to purchase from the Bureauon the SHL Central website. You can find out more about these new products and select them from thecatalogue in Step 1 of your Bureau order creation.

Please note, you will see these tests listed in your catalogue if they are available in your country.

Skills TestsUsing SHL skills tests during the selection process will helpyou evaluate a candidate’s job readiness.

These tests have been proven to be accurate at identifyingcandidates’ strengths and weaknesses in relation to aspecific skill area - this can be especially important in jobswhere there is little or no training time available. The testscan also be used to assess current employees and supportjob development.

There are three ranges to choose from in the cataloguelisted on the Step 1 page of the Bureau order process:Clerical, Essential, Information Technology and Software.

Clerical

The Clerical range covers the fundamental set of skills thata typical clerical role requires - for example: business lettercomposition & editing, data entry, English language skills,grammatical accuracy, spelling, reading comprehension andtyping.

Essential

The Essential range covers the key business skills a typicaljunior management position would be expected to have - forexample: numeracy, communication, marketing basics,delivering presentations and reviewing documents.

Information Technology

The IT range covers several popular programminglanguages and other commonly used applications.

Software

The Software range covers popular Microsoft applications,Windows XP and MAC operating system skills.

You can select the combination within each of these, whichis most applicable to the position you want to fill. Here isthe complete list of skills tests available to purchasethrough Bureau:

Clerical EssentialBusiness Communications Writing Sample Basic Arithmetic

Business Letter Compose Business Communication**

Business Letter Edit Business Math**

Data Entry Alphanumeric Business Vocabulary

Data Entry Alphanumeric (Split Screen) Categorizing and Classifying

Data Entry Numeric Classifying and Coding

Data Entry Numeric Split Screen Filing Names

Data Entry Ten Key Split Screen Filing Numbers

English Vocabulary** Following Instructions

General Clerical Grammar Interpersonal Communications**

General Clerical Spelling Multiple Choice Marketing Concepts**

General Clerical Spelling Short Answer Marketing Strategy**

Reading Comprehension Math Fundamentals**

Typing (Split Screen) Math Fundamentals Metric**

Written English** Math Problem Solving

Presentation Skills**

Proof reading

Reviewing Forms

Verbal Reasoning

Visual Comparison

The Pavilion, 1 Atwell Place, Thames Ditton, Surrey KT7 0NE, UK+44 (0) 870 070 8000 l www.shl.com

For more information on the newskills tests and solution packages,

please get in touch with us.

You can find the ‘contact us’ pagein the top right of any screen on

the SHL Central website.

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* Simulation

Online simulations provide a highly realistic method ofassessing individual skill and ability. Their use during theselection process enables hiring managers to evaluateability to perform on the job even more accurately,before an individual is hired. They also give candidates arealistic preview of the job. Scores produced by asimulation enable a hiring manager to determine levelsof proficiency and can be linked to post-hire training.

The simulations available in the Software skills range arebased on Microsoft Office applications. They presentindividuals with work-related situations, and requirethem to take the necessary steps to perform a taskusing available methods and shortcuts.

** Adaptive

Several of the skills tests are ‘adaptive’. This refers to atest administration method that adapts to a candidate'sability level as they proceed through the test. It doesthis by scoring each answer and presenting the nextitem based on the accuracy of their previous response.The key benefits of using adaptive tests include shortertest time, more precise measurement and reduced riskof cheating.

To learn more about CAT testing, you could downloadthe White Paper: ‘Computer Adaptive Testing (CAT) in anEmployment Context’.

SoftwareComputer Fundamentals - Mac OS X 10.4**

Computer Fundamentals - Windows XP**

Computer Literacy - Windows XP**

Microsoft Excel 2007 - Essentials*

Microsoft Excel 2007**

Microsoft PowerPoint 2007 - Essentials*

Microsoft PowerPoint 2007**

Microsoft Project 2002**

Microsoft Word 2007 – Essentials*

Microsoft Word 2007**

Web Design Concepts**

Information Technology.NET Framework 3.5**

ASP.NET 2.0**

C **

C# 3.0**

Computer Technical Support**

Data Modelling Concepts**

Data Warehousing Concepts**

Java 6**

Microsoft SQL Server 2008 Programming**

Microsoft SQL Server 2008 Administration**

Microsoft Windows Server 2008 Admin**

Microsoft Windows XP Desktop Admin**

Network Technical Support**

Networking Concepts**

OO Concepts**

Perl 5.8**

PHP 5**

Programmer/Analyst Aptitude**

Programming Concepts**

RDBMS Concepts**

Software Quality Assurance**

Software Testing**

SQL (ANSI)**

Storage Area Networks (SAN) Concepts**

Technical Help Desk**

Technical Help Desk Microsoft**

Web Design Concepts**

SolutionsWe have solutions specifically designed for roles in Retailand Contact Center environments. We also offer solutionsfor Supervisor and Front Line Manager level assessment,which are applicable across most industry sectors.

By combining screening and selection in these solutions,you can optimise your assessment process. Each solutionincorporates the most predictive test content for each role,applying the most appropriate style of assessment – forexample: simulation, multiple choice and adaptive forcedchoice - in the most efficient way.

The following solutions are available:

Supervisor

Manager

Retail Sales & Service

Contact Center Agent

Contact Center Virtual Scenario

Contact Center Sales Agent

Contact Center Collections Agent

Contact Center Technical Support Agent

All of them involve an element of simulation. ‘ContactCenter Virtual Scenario’ is 100% simulation and there is aseparate ‘Retail Sales and Service’ 100% simulation.Evidence suggests that individuals who perform well in thesimulations are more likely to be higher performingemployees on the job criteria measured.