Bathroom SolutionsDomestic • Commercial • Luxury

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Neville Lumb has supplied sanitaryware to projects including Heron Tower and 30 St Mary Axe (The Gherkin)

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Neville Lumb

Established in 1882, Neville Lumb is a market-leading supplier of commercial sanitaryware to new build and refurbishment projects. Their combination of knowledge and experience, as well as national coverage and extensive product ranges, has helped them win some of the UK’s most prestigious projects.

NEVILLE LUMB - Introduction

Working closely with architects, designers, suppliers, contractors and end users, Neville Lumb has a product portfolio

to satisfy most requirements and can supply quotations within 48 hours.

From schools and care homes to hotels and luxury apartments, their competitive prices, large stock holding and

excellent customer service has helped make Neville Lumb a name that you can trust, as well as a one-stop shop for

all your bathroom requirements, whether domestic, commercial or luxury.

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NEVILLE LUMB - Design & Specification

Design & Specification

Neville Lumb provide expert advice and support throughout the entire design and specification process. Supported by the industry’s most reliable suppliers, they have access to the latest product innovations, technical specs and drawings. They can help specify products that meet the latest legal and water-saving requirements, as well as providing designs that create fully functional, practical and modern bathing areas.

Whether it’s bathrooms supplied by one single manufacturer or

several different brands, all designs and specifications made by

Neville Lumb are guaranteed to ‘work together’, thereby removing

the hassle, the cost and delays on-site.

Neville Lumb only supply branded products from trusted

manufacturers, so if any product quality issues arise, you can

be assured of their best after-sales service.

Specifications meet the latest legal requirements

Working closely with clients, suppliers and architects

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NEVILLE LUMB - Competitive Quotes

Competitive Quotes

Neville Lumb’s market-leading estimating service is on hand to provide comprehensive, competitive quotations without delay. Their large team of estimators have extensive product knowledge and a massive range of suppliers to choose from.

Quotations can be supplied ‘as per specs’, from an ‘open spec’ or

engineered to meet a budget. They can be supplied as total

quantities or split room by room. Whatever the requirement,

they will be swift, accurate, dependable and competitive.

Each estimator also checks that all mandatory products and

accessories have been included, and that requested

products don’t conflict with one another, such as pans

not fitting with concealed cisterns or showers not fitting

on trays, thus avoiding delays and extra costs being incurred

at a later date. This is all part of the Neville Lumb quotation service.

Accurate, competitive and comprehensive quotations

Estimators have extensive knowledge

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Delivery & Sales Support

Neville Lumb’s national delivery service and ‘one-stop shop’ offer.

NEVILLE LUMB - Delivery & Sales Support

From John O’Groats to Land’s End (and even the Islands!),

Neville Lumb can deliver to any site throughout the UK. This

means there’s no need to change suppliers as new sites are

opened, and if the site has restrictions or time constraints,

deliveries can be arranged out-of-hours or on vehicles to suit.

All Neville Lumb vehicles are FORS registered.

At Neville Lumb, every aspect of a project is important.

From the moment an order is received, a member of the

dedicated Customer Service Team works closely with their

customer to arrange call-offs and deliveries to suit the

programme of works.

Each order is assigned to one Customer Service Manager,

providing easy and consistent communication. Any changes to

the order or call-offs are simply arranged by contacting the same

member of the team, thereby avoiding the need to repeat the

history of the order, and the frustrations often caused by being

passed from pillar to post.

The Neville Lumb Customer Service Team are focused on

delivering exceptional customer service, and with the amount of

repeat business that they enjoy, the evidence speaks for itself.

National Coverage

Communication & Sales Support

Neville Lumb’s fleet of vehicles are FORS registered

The Customer Service Team at Swadlincote

Understanding what customers want

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NEVILLE LUMB - Branch Locations

Branch Locations & Contact Details

Hill Top Works, Church Gresley,Swadlincote, Derbyshire DE11 8EG

Tel: 01283 552525

Swadlincote Branch

318-326 Southbury Road,Enfield, Middlesex EN1 1TT

Tel: 0208 4435535

Enfield Branch

Unit 6, Woodhead Road,Chryston, Glasgow G69 9HZ

Tel: 01283 552525

Glasgow Branch

Neptune Way,Medway City Estate,Rochester, Kent ME2 4NA

Tel: 01634 285515

Rochester Branch

Unit 9, Oak Lane,Fishponds Trading Estate,Bristol BS5 7UY

Tel: 01179 617020

Bristol Branch4

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Innovation

A wide range of products from the world’s leading manufacturers, is an essential part of Neville Lumb’s comprehensive and innovative portfolio.

NEVILLE LUMB - Innovation

Whether it’s electronic gadgetry, special finishes or iconic

designs, Neville Lumb works closely with manufacturers to

ensure that the very latest products are quickly brought to

market. They can even supply commissioned pieces for those

special projects!

Innovation within the ‘water-saving’ arena is becoming more

important. Neville Lumb can supply the most up-to-date

showering systems, brassware, WCs, basins and low-fill baths

that use the latest technology to help save water, energy

and money.

Innovative solutions

Water-saving features

Iconic designs

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NEVILLE LUMB - Leading Brands

Leading Brands

NEVILLE LUMB - New Build

New Build

Before a brick is laid, Neville Lumb can assist with product selection, design layout and preparation of specifications.

Working closely with architects, interior designers, quantity

surveyors and suppliers, Neville Lumb provide solutions to meet

the most stringent design parameters, relevant standards and

aesthetic requirements, whatever the budget.

With over 400 different suppliers, Neville Lumb’s Sales and

Specification Team can propose a comprehensive range of products

to suit all types of buildings and their uses, and continue to work

with contractors throughout the tender and build stages until

completion and handover.

The maintenance of the building is not forgotten either. Many of

Neville Lumb’s suppliers offer a guarantee that parts will be available

up to 10 years after the product has been discontinued.

All this is further supported by Neville Lumb’s Repair, Maintenance

and Improvement offer, which provides a cost-effective way of

managing a maintenance programme. All supply records are kept

and can be used to support the building maintenance teams with

details of products, brands and spare parts.

Before a brick is laid, Neville Lumb can assist with product selection

See case study - page 29

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Solutions for all new builds

Hotels, Nationwide

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Repair, Maintenance & ImprovementProactive maintenance, combined with legislation and the wish for greater water and energy-saving solutions, is making Repair, Maintenance and Improvement (RMI) more important and sophisticated than ever.

More and more products are being replaced because technology

has improved. This is particularly true as legislation has pushed

for more-sophisticated water-saving methods. Here again, Neville

Lumb can provide the solution. They have a full selection of water

and energy-saving products that can be supplied for all types of

commercial use.

For larger refurbishment projects, Neville Lumb’s RMI Division

can help design and supply the refitting of hotels, care-homes

and entertainment venues, including restaurant and pub chains,

cinemas, service stations and shopping centres.

Schools, hospitals, prisons and stadia are some of the other types

of projects undertaken by Neville Lumb, and since all supply

records are kept on file, they can be used to support the

building maintenance teams with details of products,

brands and spare parts.

NEVILLE LUMB - RMI

RMI – more sophisticated and important than ever

See case study - page 28

Proactive maintenance

Water-saving devices

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Hilton Hotel Park Lane, London

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Hotel & Leisure

Neville Lumb recognise that bathrooms, leisure areas and public washroom facilities play an integral role in creating the experience that guests will remember, and that the selection of the right products can also help improve water efficiency, save money, improve reliability and make cleaning and maintenance easier.

NEVILLE LUMB - Hotel & Leisure

Whether it’s electronic toilets that play music, showering systems

that can be controlled remotely or shower trays that are soft

to touch, Neville Lumb can supply the very latest technologies.

When it comes to water-saving, energy reduction targets, or

legislation and WRAS approved products, again, Neville Lumb

can design and specify something suitable.

Projects include:

Corinthia Hotel, London

Vue cinemas, Nationwide

Neville Lumb has been privileged to work with many types

of hotels and leisure complexes, including; new build and

refurbishments, boutique and national chains, privately owned

and franchised, on-site and off-site, and three-to-five star luxury.

• Waldorf Hotel, Aldwych• Hilton Hotel Park Lane, London• Syon Park Hotel, Brentford• Base 2 Stay, Liverpool• The Corinthia, London• Vue cinemas, Nationwide

Restaurants, Nationwide

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Office

In today’s commercial office buildings, washrooms are providing increasingly innovative facilities that go way beyond the ‘Ladies’ or ‘Gents’. Baby changing, showering, less-abled access, ease of maintenance and cost-saving consumables are all considered the norm. Together with the very latest technology, these washrooms help deliver minimum water and energy usage whilst providing total hygiene solutions.

NEVILLE LUMB - Office

With the knowledge and experience in supplying some of

the country’s most iconic office space, you can be sure that

Neville Lumb has a solution for all types of buildings, and

being part of Saint-Gobain, they can supply the complete

‘Habitat’ solution.

Projects include:

• The Shard, London• The Gherkin (Swiss RE Building), London• Heron Tower, London • The Walkie Talkie Building, London

The Gherkin (Swiss RE Building), London

Offices, Nationwide

Energy & water saving technology is available

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The Shard, London

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Wembley Stadium, London

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Sports & Fitness

Durability, reliability, functionality, style and ease of maintenance are the fundamental attributes of commercial sanitaryware being used in the latest sports and fitness venues.

NEVILLE LUMB - Sports & Fitness

Whether it’s Wembley Stadium, a chain of gyms or a local

country club, Neville Lumb’s vast range of brands and

competitive prices can be tailored to meet the most stringent

specification or tightest budget.

Projects include:

• Wembley Stadium, London• Emirates Stadium, London• Old Trafford Football Stadium, Manchester• American Express Community Stadium, Brighton• Tottenham Hotspur Training Ground, London

Combining an enjoyable experience whilst using the minimum

water and energy, and meeting strict hygiene requirements,

are major requirements. Neville Lumb’s Sales Team and

Estimators are able to offer the most cost-effective solution to

achieve these goals.

American Express Community Stadium, Brighton

Minimise water consumption

Gyms, Nationwide

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Healthcare

The Healthcare sector is one of the most challenging and demanding sectors. Hygiene is paramount and the constant issue of cross- contamination and infection control is at the forefront of all sanitaryware requirements in this environment.

This, along with the demand for ease of use and durability,

means that only the most suitable products and carefully

prepared specifications will do when supplying sanitaryware

solutions in the Healthcare sector.

Neville Lumb’s understanding of the products and specialist

requirements for both new build and refurbishment work, in all

types of hospitals, has enabled them to be extremely active in

these very specialised areas. Working closely with key suppliers

has further strengthened their position to be a major solution

provider in this sector.

Projects include:• Queen Elizabeth Hospital, Birmingham• Royal London Hospital• Christies Hospital, Manchester• Queen Elizabeth Hospital, Woolwich• Pinderfields Hospital, Huddersfield

NEVILLE LUMB - Healthcare

Queen Elizabeth Hospital, Birmingham

Pinderfields Hospital, Huddersfield

An extensive range of HTM64 certified products available

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Christies Hospital, Manchester

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Special Care

Whether it’s nursing care, residential care, private retirement or assisted living accommodation, Neville Lumb has the experience, knowledge and specialist products to provide the perfect solution.

This expanding sector is constantly changing, with new products,

specifications and legislative requirements being adopted at a

fast pace. By working closely with specialised manufacturers,

Neville Lumb supply solutions that not only conform to the

Disability Discrimination Act, but also match the aesthetics and

comfort requirements being demanded more often than ever.

Projects include:

• Help The Heroes, Plymouth• Hatch Mill Nursing Home, Surrey• Basingstoke Care Home, Hampshire• Bupa Care Home, Cheshire

NEVILLE LUMB - Special Care

For refurbishment projects, Neville Lumb, together with its

suppliers, can provide hands-on designs, products, best practice

and sample support.

Conformity to the DDA

All types of care

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Education

Understanding that maintenance is often urgent or can only be carried out during holidays, Neville Lumb hold in stock a massive range of products for all types of schools, colleges and universities, with most emergency requirements being delivered to site within 48 hours.

For larger new build or refurbishment projects, Neville Lumb

can offer a solution to satisfy most requirements, and work

with Project Managers to provide the latest branded products.

Furthermore, with the saving of water and energy such stringent

criteria within education, they also offer a very wide range of

product innovations to help achieve targets and satisfy the most

demanding environments, whilst maintaining the importance

of safety.

Projects include:

• Noble School, Stevenage• St Mary’s School, Leeds• Oldbury Sports College• De La Salle School, St Helen’s• BSF Project, Birmingham and Leeds

NEVILLE LUMB - Education

Water-saving

Complete solutions

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HMP Strangeways, Manchester

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Security

Safety for both users and staff is one of the most important requirements in prisons and secure hospitals. It is important that products are designed to impede deliberate vandalism, acts of aggression toward others and attempts to self-harm.

NEVILLE LUMB - Security

Offering all aspects of sanitaryware, ranging from stainless-steel

to anti-vandal products, Neville Lumb can supply products made

from the most suitable materials that have been tried and tested

to be both durable and functional.

Projects include:

• HMP Featherstone, Staffordshire• HMP Strangeways, Manchester• HMP Parkhurst, Isle of Wight• HMP Belmarsh, London

Years of experience within this specialised sector enables Neville

Lumb to appreciate the importance of safety, from product and

personnel, to site visits and all the necessary precautions that

need to be taken.

HMP Featherstone, Staffordshire

Durable and functional

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Accommodation

With bathrooms being recognised as one of the most important rooms for people looking to buy or rent, owners, architects and designers are providing increasingly luxurious bathing facilities in their buildings.

Understanding that the right products help improve water and energy

efficiency, can save money, are more reliable and make cleaning and

maintenance easier, enables Neville Lumb to recommend the most

suitable products from a portfolio of more than 400 suppliers.

Projects include:

• Budenberg Building, Manchester• Parade & Drive, Leeds• Velvet Mill, Bradford• Park Hill, Sheffield• Lakeshore, Bristol• The Lancasters, London

NEVILLE LUMB - Accommodation

Whether it is new build or refurbishment, luxury housing or

apartments, mansions or waterfront developments, Neville Lumb

can supply everything that the modern bathroom needs.

Whether it’s electronic toilets that play music or flush with a wave of

the hand, showers that can be controlled by a mobile phone, shower

trays that feel soft to the touch or just the reduction in water and

energy use, they have something to suit almost all design criteria.

With knowledge of the latest legislation, WRAS-approved

brassware and water and energy-saving solutions,

Neville Lumb’s Sales Teams recommend the best

brands to suit the job and can supply directly to

contractors, M & E and off-site manufacturers,

or by call-offs to suit the programme needs.

Luxury solutions

Iconic designs

The Lancasters, London

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Budenberg Building, Manchester

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NEVILLE LUMB - Case Studies

Case Study 1

Luxury hotel, LondonProject: RefurbishmentValue: Over £400k

This luxury hotel underwent a major refurbishment, including

the refit of over 320 en-suite bathrooms. The work was carried

out in several stages and the hotel remained open throughout

the 16-month project.

Working closely with the contractor, Neville Lumb was able to

co-ordinate all supplier deliveries into one of its warehouses.

From there, all first fix components were removed, labelled and

then packed into boxes and pallets. The pallets were then split

and labelled by room and floor in preparation for call-offs in line

with the contractor’s schedule. The process was repeated for all

second fix products.

The contractor was then able to call-off each room and floor

as required, minimising on-site damage and storage whilst

maximising their cash flow. Each call-off was allocated a

delivery slot and was supplied on a specific vehicle from our

fleet that allowed for easy access to every site entrance and an

easy off-load facility. All deliveries were made before 7.00am

to avoid congestion around the site. Furthermore, all waste

from previous deliveries was collected and returned to branch

for re-use/disposal.

THE CHALLENGE

• Multiple room and floor call-offs• First and second fix split• Four different sanitaryware suppliers• Minimum site storage• Allocated delivery times only• Restricted Parking/Access

THE SOLUTIONLuxury hotel, London

Refurbished bathrooms

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Case Study 2

Office block, ManchesterProject: New buildValue: Over £80k

Not uncommon in the recent climate, the budget for this new build project

was reduced at the client’s discretion. The change led to the original

specification and its pricing being inappropriate for the new requirements.

The first challenge was to understand the original specification, the style, the

budget and the expected footfall. This was done by Neville Lumb’s General

Manager, meeting the client and the contractor. From the vast supplier portfolio,

his team proposed alternative products of at least the same quality, which

could do the same job, and in some cases, offered more suitable alternatives

of higher specifications to do a better job, at more competitive prices.

Samples of all products were submitted for approval supported by quotations

detailing the new proposal, delivery times and a document offering details

and images of each product versus the originally specified products. Once

approved, a complete call-off schedule was agreed and Neville Lumb began

to co-ordinate all supplier deliveries into their warehouses. From there,

all products were collated and packed ready for call-offs in line with the

contractor’s schedule.

The project was supplied in several stages and all within the revised budget.

Additionally, Neville Lumb was on hand to provide support and advice for the

duration of the installation process.

THE CHALLENGE

• Reduced budget• Creating a new specification• Working from plan drawings and photographs• Sourcing alternative products• Installation support

THE SOLUTION

NEVILLE LUMB - Case Studies

Office Building, Manchester

Water-saving solutions

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Saint-Gobain Group Overview

Neville Lumb is a brand within the Saint-Gobain Group. Saint-Gobain is a world leader in the habitat and construction markets which designs, manufactures and distributes building materials, providing innovative solutions to the challenges of growth, energy efficiency and environmental protection. The Group has operations in 64 countries and reports its progress in sustainable development, annually.

NEVILLE LUMB - Saint-Gobain Group

THE SAINT-GOBAIN GROUP IN NUMBERS

OPERATIONS IN 64 COUNTRIES

OVER 190,000 EMPLOYEES WORLDWIDE 43 BILLION

NET SALES OF OVER

EUROS IN 2012

RANKED AMONG THE TOP INDUSTRIAL GROUPS IN THE WORLD

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RANKED AMONG THE WORLD’S LARGEST

Building our Environment Together, Saint-Gobain Group’s

2012 Sustainable Development Report, is checked by the

Global Reporting Initiative and ranked A+. It includes full

details of the Group’s sustainable development strategy.

Visit www.saint-gobain.com for a copy.

50EMPLOYERS

FOR THE THIRD YEAR RUNNING SAINT-GOBAIN GROUP WAS LISTED IN THE CARBON DISCLOSURE LEADERSHIP INDEX (CDLI)*; ONE OF ONLY 12 COMPANIES IN THE WORLD TO HAVE ACHIEVED THIS. SAINT-GOBAIN SCORED 95 OUT OF 100 IN THE 2012 CARBON DISCLOSURE PROJECT.

95/100

The CDLI is a listing of the 10% of Global 500 companies that score highest for the quality of information provided to CDP about their greenhouse gas emissions and approach to climate change.

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NEVILLE LUMB - Saint-Gobain Group

Saint-Gobain UK & Ireland in Numbers

Our businesses sell and distribute over 400,000 different building material products.

Our business in the UK comprises of more than 30 separate businesses.

We’ve conducted more than 50,000 hours of customer training since 2011.

We employ 16,750 people.

We operate over 1,000 sites.

We raised more than £250,000 for charity partners in 2012.

OUR VISION IS TO BE THE REFERENCE IN SUSTAINABLE HABITAT. AS THE WORLD LEADER IN THE HABITAT AND CONSTRUCTION MARKETS, WE DESIGN, MANUFACTURE AND DISTRIBUTE BUILDING MATERIALS, PROVIDING INNOVATIVE SOLUTIONS TO TODAY’S CRITICAL CHALLENGES OF GROWTH, ENERGY EFFICIENCY AND ENVIRONMENTAL PROTECTION.

nevillelumb.co.uk

- Northern Head Office: Hill Top Works, Church Gresley, Swadlincote DE11 8EG Tel: 01283 552 525 Fax: 01283 213 228- Southern Head Office: 318-326 Southbury Road, Enfield, Middlesex EN1 1TT Tel: 020 8804 8244 Fax: 020 8804 2876

- Registered Office: Saint-Gobain House, Binley Business Park, Coventry CV3 2TT

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