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Navigating the world of corporate travel

fcmtravel.com

FCM Account Managers are empowered to always find a way to deliver on your challenges. We encourage creative solutions and ‘outside of the box’ thinking when it comes to problem solving. So, if we identify a need, challenge or product that would transform your program, we have the expertise on board to assist. This could be through our account management team or our specialist consulting business; 4th Dimension (4D).

FCM’s presence in over 95 countries means we can manage your travel program across the globe, regardless of needing one expert or a team of us on hand. Through our network everything is made possible to driving global strategy across all the markets, in which our customers are located. This is something our Account Managers pride themselves on and we invite you to see why our people are at the heart of our business.

Naturally inquisitive and inherently social, FCM Account Managers are your personal guide through the world of corporate travel.

They explore every part of your business; observing and analyzing your behaviors and spend patterns to produce a tailored corporate travel program just for you.

Our FCM Account Managers will take you on a journey of self-discovery by immersing themselves into your business. They then use years of experience, local market expertise and a deeply strategic and creative mindset to develop a plan that will transform even the most mature business travel program.

Leaving no stone unturned, they present greater visibility of your travel and booking habits to identify further opportunities of enhancing your program.

Your travel program will always go further when it is guided by an FCM Account Manager.

Welcome to a world of corporate travel with no limits: business travel is an ever changing world and if you are ready for your next adventure, Account Managers are here to guide you through it!

Introducing you to your business travel navigators.

Always discovering

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Meet the teamAccount Manager, Americas. 11 years in the industry

How many countries have you visited? 24.

How many years have you been at the company? 8 years.

What is your favorite thing about being an Account Manager? I enjoy working with customers from varying industries with unique challenges and collaborating to find creative solutions.

Why is having an Account Manager important for clients? An Account Manager is important because they are the liaison between FCM and the customer. We advocate for customers internally to make sure their expectations are met and exceeded.

What do you consider your biggest strength or asset that enables you to do your job well? My biggest strength is my ability to truly listen to what the customer needs and offer the best solutions to obtain a win-win outcome. Karly Theroff

Last Destination Explored: Cape Town

Chicago

Managing costs, saving money and adding valueSavings is a universal topic - because every business wants to save money! Whether your business has a hard mandate to significantly cut travel costs, or whether you have a sustainable annual savings target, your FCM Account Manager understands the strategic levers to pull to control costs. They will help you find a balance between program savings and traveler satisfaction.

Better visibility through data and reportingWe don’t just present you with reports and data on your travel program. Our Account Managers delve into your habits and trends and identify opportunities to add value or save money. For example, We can negotiate you preferred airline rates or, investigate a flexible cancellation policy. All of this is taken care of by our FCM Account Managers, so you feel safe in the knowledge that all the shopping around has been done by our team of experts, meaning you don’t have to.

Exploring your goals

Driving innovation with our expertsUtilizing technology and creative mindsFCM’s Account Managers utilize industry leading technology and resources to further enhance your travel program; from our award-winning Sam mobile app to our full end-to-end integration with travel, expense and credit card data analytics.

We are not just innovative with our technology. We are innovative in our thinking too! We take a fresh approach to understanding our customers and we form a customer journey mapping process to all points of interaction and deliver on your specific needs.

Let our experts guide your travel programWe work closely together to drive your program from strategic outline to positive outcome. We drive successful strategy through a business planning process based on a diagnostic of your cost savings, consolidation, compliance, corporate responsibility, and customer satisfaction. This is done to continually scan your program for enhancements opportunities and maximize value. This business plan is your bespoke strategic blueprint to make sure continuous optimization is achieved in all core elements of a managed program.

Achieving your full potentialProviding the ultimate experienceFCM has the advantage of offering a global service delivered by local people who are passionate about travel and dedicated to providing the very best experience for our clients on the ground, all connected globally to deliver consistency.

The nature of business travel is one of being ‘on the move’. Therefore our approach to successfully managing your global travel program is to perfectly blend seamless technology supported by the expertise of our Account Managers in country.

Keeping things simple and easy to navigateThis is where our real value lies. We are acutely aware that changes within the industry are confusing - and all the acronyms can start merging into one big mine field. We work closely with industry leaders on key topics, such as New Distribution Capability (NDC), to make sense of the key facts. We then present them in easy to understand, simple updates that don’t feel overwhelming, as well as adapting your program accordingly so you always know we have you covered.

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Your journey to best practice.The pillars of our winning formula

We can also enlist the support of our specialist consultancy arm. 4D is a specialty business of FCM that provides advanced solutions to customers to address challenges to their travel programmes. Specifically, they focus on developing and delivering services that integrate seamlessly with other organisations, and they provide the tools necessary to adjust to clients specific needs.

Meet the teamGlobal Account Manager, Australia. 19 years in the travel industry + 5 in Global Hotels

How many countries have you visited? 25.

How many years have you been at the company? 19 years.

What is your favorite thing about being an account manager? That I can help influence our customers to ensure their program is secure, sustainable and constantly evolving with the industry.

Why is having an account manager important for clients? It is important because in many circumstances ‘travel’ is not our customers core role. An experienced Account Manager will act as the trusted advisory to the customer and will in effect be an extension of their business.

What do you consider your biggest strength or asset that enables you to do your job well? I am very passionate about holistic communication - applying systems thinking to inter-personal relationships. Working with internal or external customers I always ensure that effective, innovative communication is administered. This ensures that all stakeholders are informed and across key milestones and risk mitigation.

Andy StarkLast Destination Explored: Mexico

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Embracing Design Thinking

We are well known for being a little different. We revel in creative solutions to corporate travel challenges, and we believe our alternative mindset mixed with our unconventional approach to corporate travel is what makes us the best alternative in the market.

Our culture of embracing design-thinking means we start with your challenges and look for the best possible solution, whatever that may be. We don’t rely on a portfolio of products; we go out and find the best products for you. And, we go beyond the confinements of corporate travel.

Journeying outside the sea of sameness

Meet the teamMultinational Account Manager, France. 12 years in the industry

How many countries have you visited? 18

How many years have you been at the company? 2 years

What is your favourite thing about being an account manager? The diversity of our tasks. In a single day, I can be on an implementation call, prepare a sales pitch and then work on reportings. I would describe the job as the perfect fit for a curious mind.

Why is having an account manager important for clients? We are the clients’ trusted advisors on their journey with FCM. Business travel is complex and much more than what people would expect it to be and it’s our job to explain that complexity to our clients as clearly as possible, manage their expectations and come up with long term solutions. We try our best to always find a way for our clients.

What do you consider your biggest strength or asset that enables you to do your job well? Being resilient and hardworking. Hard work does pay off but I also want to say that I’ve been fortunate enough to have amazing people within FCM helping out throughout these years to become a better account manager and a better person overall

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Phonemany SackdaLast Destination Explored: Italy

Welcome!Your journey is just beginning.

This is where your Account Manager

becomes the expert navigator, supporting you through implementation,

sourcing resources, company information, policies, contracts and everything in between.

Tailoring your program to

meet your needsFollowing an initial

scoping, we now look at how we can enhance your

global travel program, focusing on service

configuration and user experience.

Gaining full visibility

Your Account Manager has key insights into traveler behavior and patterns in order to

recommend program enhancements based

on your specific objectives.

Globally connectedWe understand that both global

co-ordination and communication is vital to success. Our Account

Managers are globally connected to ensure initiatives are executed

effectively, services are consistent, and any issues are resolved

efficiently.

Maximizing opportunities

We provide recommendations to

your business to ensure we maximize the return on

investment on your business travel spend.

Staying ahead of the curveWe help your business to understand

changes and regulations such as the impact of NDC or GDPR on

businesses and their environments. Since the world is constantly

moving, so are we. With continuous improvement strategies to innovate and optimize, providing you with the

right technology, integration and insights to keep ahead of the curve.

OptimizationTechnology is a key part of the FCM offering and your Account Manager

will be key to the technology development and engagement within your business. They will

ensure that all users from travelers, to travel

managers understand their platform and optimize their

user experience.

Testing the strategyWe are firm believers in true

partnerships and will hold regular meetings to lead your program

and drive your strategy across all trading markets. We will share in your business challenges and successes via analytical insight,

strategic business planning sessions and performance tracking to make sure we hit our shared objectives.

Sharing the knowledgeTraining is a core part of what

we do; whether it’s helping your people book trips,

reporting on analytics or handling profile management,

we aim to empower your people to get the most out of

their travel programs.

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Your FCM Journey

Change managementWe will help you

engage your company shareholders and

stakeholders to drive change management.

We can build excitement around the solutions that are bespoke to

your needs and better your staff’s future travel

experiences.

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Helping you explore new frontiers, FCM’s unique model of collaboration enables our local market experts to be blended with globally aligned technologies, Our data and reporting processes produce unparalleled insight to a new world of experience and service delivery. Picking apart your data and using a range of consultative approaches means we can highlight partnership opportunities, savings and program optimizations that are meaningful to your program.

The team that gets you places

FCM blends a mixture of resources to ensure you have all the support you

need to effectively deliver value

FCM’s specialist events services - by cievents

Designated operations teams

FCM’s specialist consultancy team - 4th Dimension

Global and regional technology experts

Data and analytics specialists

Access to your supportive executive team

How our team supports you

Working together to keep your world turning

Global NationalRegional Meet the teamMultinational Account Manager based in Argentina. 24 years in the industry

How many countries have you visited? 53.

How many years have you been at the company? 9 years.

What is your favorite thing about being an account manager? Establishing personal relationships with my clients; listening and understanding their needs and being the driver to achieve their goals.

Why is having an account manager important for clients? An Account Manager plays a key role in the success of a travel program by taking input from a customer and turning it into tangible actions. Even if it seems impossible, our Account Managers will find the way!

What do you consider your biggest strength or asset that enables you to do your job well? My ability to listen and form strong relationshpis with my customers. This human connection enables me to better anticipating their needs and problem solve where necessary.

Federico SchenoneLast Destination Explored: Patagonia

Seamless end-to-end experience

FCM Account Managers are incredibly flexible in their approach to travel program requirements and our structure really means we can support these globally differing needs in a way that many other travel management companies can’t. Scalability is key and our ‘plug in’ approach to solutions means we are not only able to give you the right amount of account management but also scale up with specialist services when needed and reduce when you don’t. Our Account Managers exist to provide a seamless end-to-end experience for your travel managers, travel bookers and travelers alike.

We know our people are our greatest asset - and we are pleased to say our clients do too! Our award-winning account management team is ever growing and ever improving - and holds industry best levels of retention and traveler satisfaction!

Our people are our difference

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The stats don’t lie

98%Customer Retention

93%Customer

Satisfaction

Meet the teamAccount Manager, London. 11 Years in the industry.How many countries have you visited? 30.How many years have you been at the company? 9 years.What is your favorite thing about being an account manager? Building relationships with clients and working together on projects to improve their travel program and travelers’ experience.Why is having an account manager important for clients? It is key to have an expert on board to work with the client to provide knowledge, experience and expertise to help maximize their travel program goals.What do you consider your biggest strength or asset that enables you to do your job well? My experience within operations and account management helps me to make recommendations that improve the travelers’ experience as well as working for us at FCM.Alex Thompson

Last Destination Explored: Sri Lanka

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We promise to give you the flexibility

to use corporate travel in a way that suits your business.

We promise to empower you with the

information needed to a make your program a success.

We promise to always find a way to deliver a

solution to your challenges.

Our promise to customers is one of a

‘shared journey’ where we will bring our unrivaled expertise

and unmatched agility to create a long-term partnership

that goes places.

The FCM Account Management Promise

AfricaAlgeriaAngolaEgyptGhanaIvory CoastKenyaLibyaMoroccoMozambiqueNigeriaRwandaSouth AfricaTanzaniaTunisiaUganda

AsiaAzerbaijanBangladeshChinaHong KongIndiaIndonesiaJapanKazakhstanLaosMalaysiaMyanmarPakistanPhilippinesSingaporeSouth Korea

Sri LankaTaiwanThailandVietnam

Middle EastIsraelJordanKuwaitLebanonOmanQatarSaudi ArabiaUnited Arab Emirates

Latin AmericaArgentinaBoliviaBrazilChileColombiaCosta RicaDominican RepublicEcuadorEl SalvadorGuatemalaHondurasMexicoNicaraguaPanamaParaguay

PeruUruguayVenezuela

North AmericaCanadaUnited States of America

EuropeAustriaBelgiumBulgariaCyprusCzech Republic

DenmarkFinlandFranceGermanyGreeceHungaryIrelandItalyLuxembourgMaltaNetherlandsNorwayPolandPortugalRomaniaRussia

SlovakiaSpainSwedenSwitzerlandTurkeyUkraineUnited Kingdom

PacificAustraliaNew Zealand

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