national returns day
TRANSCRIPT
National Returns Day
Ship itback
Returnto store
Preferred Method of Online Returns:**
are satis�ed with easeof making returns/
exchanges**
a retailer’s returnspolicy before making
a purchase**
ONLINE SHOPPERS
66% reviewOnly 58%
In 2014, ofconsumers have returnedan online purchase**
62%elements of best returns experience:**
Top 3
Free returnshipping
Hassle-freereturn policy
Return labelincluded
in box
68% 58% 52%
UPS Returns Locations
1 2 3
FREE
56%
44%
Currently in New York & Chicago
Open late & on
weekends
Roughly 10 minutes from home
UPS Access Point™
More than 4,400 locationsin the U.S. within 10 miles of80% of the U.S. population
The UPS Store®
*Data represents UPS U.S. Domestic returns **2014 UPS Pulse of the Online Shopper study © 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark and the color brown are registered trademarks of United Parcel Service of America, Inc. All rights reserved. 12/14
38,000in the U.S.
UPS Drop Box
800,000UPS to ship
returns packages in a single day*
1st week of January
4 MillionUPS expects to ship
returns packages*