BICOL UNIVERSITY College of Business, Economics and Management

NARRATIVE REPORT By Krystle Jan Eunice L. Lupango

BSBA Financial Management

The last semester of our degree was dedicated to an on-the-job training period, as a form of introduction and preparation for our eventual entry in the workforce. I had my training at one of the country's largest private local commercial banks, the Philippine National Bank, Daraga Branch. I completed three hundred twenty four (324) hours of training for the duration of two and a half months. I had the pleasure of being a trainee in the same company as four of my classmates.

The following are the activities that my fellow trainees and I performed in our OJT training: called back daily transactions, assisted in outgoing clearing checks, scanning of incoming clearing of checks, scanning of daily transaction files (withdrawal slips/deposit), encoded monthly report files (transaction slip, bills payment slip and second endorsement), file of bank statement, file of incoming cleared checks, file of withdrawal slips, bills payment, deposit slip and encased checks, stamped of outgoing clearing checks, stamped of incoming clearing checks, cash sorting, cash counting, coin counting/sorting, assisted branch operation assistant, ccs data cleansing, arranged new accounts folder/files, arranged universal specimen signature cards per account, arranged universal specimen signature cards per account (back file), and filing/segregating/checking of nac files (manager’s checks, certificates, manifolds etc.).

During my OJT training I performed many tasks and learned many things about the Philippine National Bank and its daily and monthly activities. I was able to familiarize myself with the actual work of a commercial bank, learned the files and documents prepared by the staff, and became knowledgeable on how to utilize the equipment found in the office. There were also interpersonal skills that were honed during this training period, such as the ability to adapt to a new environment and to get along well with your peers and supervisors.

I learned how to work efficiently and effectively, striving for the best results as possible and, of course, meeting all of the deadlines. Specifically, I learned the daily schedule of a commercial bank and that the most hectic days are Mondays and Fridays. The busiest weeks are the first and last weeks of the month. After the holiday(s), the flurry of activity is twice as frantic as it normally is. I learned to be quick with my tasks and performance but still do it correctly and gracefully.

My Trainee Manager was the best that I could ever hope for. She taught me a lot of things about the industry and also about life. She was very patient with me during the times that I was just learning about the tasks assigned to me and strict when the need arises. She gave us praise when we deserved it and reprimanded us when we were at fault. We all became better at our work as our training progressed. In fact, before we finish our practicum, we grew to be competent enough that she entrusted us of teaching the new trainees of the tasks that we performed. It was during this time that I was enlighten on how patient she was in coaching us because it’s very frustrating to teach a newbie on duties that you’re already adept in doing. It was a very illuminating experience that I will take with me once I join the workforce. I am ever grateful for her lessons and kind-heartedness.

All of the staff at the branch were very inspiring, gave useful advice about the workforce and life in general (including love life), and they treated us trainees as one of their own. The experience and the teachings I’ve acquired are invaluable and I will always reminisce of my time in PNB, Daraga branch with a smile and gratitude. I would highly and gladly recommend the Daraga branch of the Philippine National Bank to any student looking for an excellent on-the-job training and learning experience in the finance industry.