naked wines: a truly social business: eamon fitzgerald

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A truly social business @NakedWines @grape_escape

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Presentation delivered at the Digital Marketing Show 2013 (www.digitalmarketingshow.co.uk)

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Page 1: Naked Wines: A Truly Social Business: Eamon FitzGerald

A truly social business

@NakedWines@grape_escape

Page 2: Naked Wines: A Truly Social Business: Eamon FitzGerald

What’s next? Where will growth come from?

Page 3: Naked Wines: A Truly Social Business: Eamon FitzGerald

We believe:

The biggest engine of future growth will be…

…The Social Business

Page 4: Naked Wines: A Truly Social Business: Eamon FitzGerald

Here’s why you should take it seriously…

We are PAYING to be sold to.

Wine Not wine

Page 5: Naked Wines: A Truly Social Business: Eamon FitzGerald
Page 6: Naked Wines: A Truly Social Business: Eamon FitzGerald

In four-and-a-bit years, we have…

Acquired 500,000 new customers…

Page 7: Naked Wines: A Truly Social Business: Eamon FitzGerald

Invested over £40m into independent winemakers

Page 8: Naked Wines: A Truly Social Business: Eamon FitzGerald

Shipping over 25,000 bottles of wine… a day!

Page 9: Naked Wines: A Truly Social Business: Eamon FitzGerald

Grew sales by 54% in 2012

Page 10: Naked Wines: A Truly Social Business: Eamon FitzGerald

And we’re profitable.

Page 11: Naked Wines: A Truly Social Business: Eamon FitzGerald

While competing against…

Page 12: Naked Wines: A Truly Social Business: Eamon FitzGerald

How?

Page 13: Naked Wines: A Truly Social Business: Eamon FitzGerald

Carmen Stevens

- First black woman to graduate from winemaking school in South Africa

- Angels got together to raise £120K in 8 hours

- Her dream came true to be her own boss and make wines under her own name

Page 14: Naked Wines: A Truly Social Business: Eamon FitzGerald

Katie Jones

- Vandals destroyed her entire white vintage while she was at a wine fair in March

- One month later, 2,500 Angels raised £200,000 in 5 hours to get her back in business

Page 15: Naked Wines: A Truly Social Business: Eamon FitzGerald

Why do we do it?

Vicious Circle Virtuous CircleSuppliers • Screw suppliers into the

ground in search for lower prices

• Pass selling costs onto suppliers

• Invest in suppliers so they can improve quality

• Remove selling costs

Customers • Identify best customers – and then fleece them

• Best deals to best customers

Staff • Outsource, downsize, right-size

• Make all staff shareholders – so that they share in the value they create

Page 16: Naked Wines: A Truly Social Business: Eamon FitzGerald

And we’re not alone

Page 17: Naked Wines: A Truly Social Business: Eamon FitzGerald

We involve our customers in everything we do

Page 18: Naked Wines: A Truly Social Business: Eamon FitzGerald

5 take-away learnings

1. Become an Angel

2. Try not selling

3. Be authentic

4. Admit when things go wrong

5. Invest in talent, not sales

Page 19: Naked Wines: A Truly Social Business: Eamon FitzGerald

A festive freebie…

- Get £40 off your first order of £49.99 or more

www.nakedwines.com/digitalmarketingshow

Page 20: Naked Wines: A Truly Social Business: Eamon FitzGerald

And finally, could you use…

£100,000

…of free wine to help you sell what you sell?

[email protected]