n318 - terminology
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ISO 9000 Introduction and support package:Guidance on some of the frequently used words found in the
ISO 9000 family of standards
This document supersedes:
ISO/TC176/SC1 N399 ISO/TC176/SC1/WG1 N317
Changes: Use of the word Outsource in ISO 9001 : 2008
Previous version
NOT USED IN9001:2008ISO 9004:2009(Clauses 6 and 7 [as
adjectiveoutsourced])
verb obtain goods or services from an outside supplierwhen considered as an alternative to carry outthe associated process within the ownorganization
Current version
OutsourceUSED IN 9001:2008(Clause 4 and table B.1) [as a verboutsource and as anadjective outsourced]ISO 9004:2009
(Clauses 6 and 7 [asadjectiveoutsourced])
verb obtain goods or services from an outside supplierwhen considered as an alternative to carry outthe associated process within the ownorganization
1. Introduction
Great care has been taken during the development of ISO 9001 and ISO 9004 to use the
correct English words to describe the concepts involved, to assist text writers in consistent
references to the concepts and to assist in their readability and translation. The objective is to
achieve consistency of language throughout the documents to reduce confusion, in support of
the technical vocabulary found in ISO 9000:2005.
Reference
ISO/TC176/SC1 N 400ISO/TC176/SC1/WG1 N 318
Date: 2012-01-30
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ISO 9000:2005, Quality management systems - Fundamentals and Vocabulary
The table below provides the selected dictionary meanings for common words, which should
be applied when writing, translating or using the standards.
2. Table of common words used in the ISO 9000 family of Standards
Word Meaning
accordanceISO 9001:2008(Clauses 7 and 8)ISO 9004:2009(Clauses 7 and 8)
noun (inaccordance with) in a manner conforming with
activityISO 9001:2008(Clause 0.2)ISO 9004:2009(Clauses 1, 4, 6 and 9)
noun action in pursuit of an objective
adequacyISO 9001:2008(Clauses 4, 5 and 7)ISO 9004:2009(Clause 8)
noun sufficiency to satisfy a requirement
adjustmentISO 9001:2008(Clause 7)NOT USED IN ISO9004:2009
noun act of making something to match a standard
analysisISO 9001:2008(Clause 8)ISO 9004:2009(Clauses 7 and 8)
noun detailed examination of the elements or structureof something
appropriateISO 9001:2008(Clauses 5, 6, 7 and 8)ISO 9004:2009(Clauses 4, 5, 6, 8 andA.5)
adjective suitable (for, to)
applicable
ISO 9001:2008(Clauses 0.1, 0.3, 1, 4,6, 7 and 8)ISO 9004:2009(Clauses 1, 6, 8 and A.6)
adjective - relevant
- appropriate- possible to apply
assessISO 9001:2008(Clauses 0.1, 5 and 7)ISO 9004:2009(Clauses 4, 5, 6, 8, 9and A.4)
verb determine the value of
http://www.iso.org/iso/iso_catalogue/catalogue_tc/catalogue_detail.htm?csnumber=42180http://www.iso.org/iso/iso_catalogue/catalogue_tc/catalogue_detail.htm?csnumber=42180 -
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Word Meaning
authorityISO 9001:2008(Clauses 5 and 8)
ISO 9004:2009(Clause 7)
noun - power to command or give a final decision- body that has legal powers and rights
availableISO 9001:2008(Clause 4)ISO 9004:2009(Clauses 5, 6, 7, 8 and9)
adjective able to be used or obtained
awarenessISO 9001:2008(Clauses 5 and 6)ISO 9004:2009(Clause 8)
noun knowledge or perception of a situation or fact
calibrationISO 9001:2008(Clause 7)NOT USED IN ISO9004:2009
noun act of aligning the accuracy of a measuringequipment to a known standard
can verb ISO/IEC Directives Part 2 Annex G- be able to- there is a possibility of- it is possible to
cannot verb ISO/IEC Directives Part 2 Annex G- be unable to- there is no possibility of
- it is not possible tocommitmentISO 9001:2008(Clauses 5 and 7)ISO 9004:2009(Clauses 5 and 9)
noun state of being dedicated to a cause or policy
communicationISO 9001:2008(Clauses 5, 6 and 7)ISO 9004:2009(Clauses 5, 6, 8 and A.6)
noun action of sharing or exchanging information orideas
complaintISO 9001:2008(Clauses 7 and 8)NOT USED IN ISO9004:2009
noun an expression of dissatisfaction, displeasure ordiscontent
complyISO 9001:2008(Clause 5)NOT USED IN ISO9004:2009
verb (person or organization) meet specifiedstandards
confirmISO 9001:2008
(Clause 7)NOT USED IN ISO9004:2009
verb support or establish the certainty or validity of
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Word Meaning
conformISO 9001:2008(Clauses 4, 7 and 8)
NOT USED IN ISO9004:2009
verb - (item) meet specified requirements- to act in accordance with prevailing standards
or customs
consistentISO 9001:2008(Clauses 5 and 7)ISO 9004:2009(Clauses 6, 7, 8, A.2and A.6)
adjective - (consistent with) conforming to or inagreement with
- coherent with
consistentlyISO 9001:2008(Clause 1)ISO 9004:2009(Clauses 4 and 9)
adverb unchanging over time
controlISO 9001:2008(Clauses 0.2, 4, 7 and8)ISO 9004:2009(Clause 8)
noun - power to direct, restrain or regulate- means of restraining or regulating
controlISO 9001:2008(Clauses 4, 7 and 8)ISO 9004:2009(Clause 7)
verb - direct, restrain or regulate- restrain or regulate
data
ISO 9001:2008(Clauses 7 and 8)ISO 9004:2009(Clauses 4, 6, 8 and 9)
noun facts used for reference or analysis
defineISO 9001:2008(Clauses 4, 5, 7 and 8)ISO 9004:2009(Clauses 5, 6, 7, 8 and9)
verb state or describe exactly the nature, scope ormeaning of
demonstrateISO 9001:2008
(Clauses 1, 7 and 8)ISO 9004:2009(Clause 9)
verb show clearly with objective evidence
deployNOT USED IN9001:2008ISO 9004:2009(Clauses 4, 5 and A.2)
verb put into use or action
deploymentNOT USED IN9001:2008ISO 9004:2009
(Clause 5)
noun implementation
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Word Meaning
determineISO 9001:2008(Clauses 4, 5, 6, 7 and
8)ISO 9004:2009(Clauses 5, 6, 7, 8, A.1and A.2)
verb establish or find out with certainty by research,examination or calculation
distributionISO 9001:2008(Clause 4)ISO 9004:2009(Clause 5 and 6)
noun act of allocating to recipients
dispositionISO 9001:2008(Clause 4)NOT USED IN DIS9004
noun action of dealing with things in a particular way
documentationISO 9001:2008(Clause 4)NOT USED IN DIS9004
noun See Note 2 to ISO 9000:2005 clause 3.7.2
A set of documents, for example specificationsand records, is frequently called documentation
enhanceISO 9001:2008(Clauses 1 and 6)ISO 9004:2009(Clauses 6, 8 and 9)
verb improve the quality, value or extent of
ensure
ISO 9001:2008(Clauses 4, 5, 6, 7 and8)ISO 9004:2009(Clauses 4, 5, 6, 7, 8and 9)
verb make certain of
essentialISO 9001:2008(Clause 7)ISO 9004:2009(Clauses 6, 8 and 9)
adjective absolutely necessary
establish
ISO 9001:2008(Clauses 0.2, 0.4, 4, 5,7 and 8)ISO 9004:2009(Clauses 4, 5, 6, 7, 8,9, A.1 and A.5)
verb set up
evaluateISO 9001:2008(Clauses 7 and 8)ISO 9004:2009(Clause 5 and 6)
verb synonym: assess
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Word Meaning
exclusionISO 9001:2008(Clauses 1 and 4)
NOT USED IN DIS9004
noun item or eventuality specifically not covered
expectationNOT USED IN9001:2008ISO 9004:2009(Clauses 4, 5, 6, 7, 8, 9and A.2)
noun - belief about (or mental picture of) the future- wishing with confidence of fulfilment
experienceISO 9001:2008(Clause 6)ISO 9004:2009(Clauses 6, 8, 9 andAnnex B)
noun practical contact with and observation of factsand events
facilitateNOT USED IN9001:2008ISO 9004:2009(Clauses 7 and 8)
verb - make easy or easier - promote, help forward (an action, result, etc.)
feedbackISO 9001:2008(Clauses 5 and 7)ISO 9004:2009(Clauses 5 and 8)
noun information given in response to a product, apersons performance of a task, etc., used as abasis for improvement
focus
ISO 9001:2008(Clauses 0.3 and 5)ISO 9004:2009(Clause 4)
noun centre of interest or activity
frameworkISO 9001:2008(Clause 5)ISO 9004:2009(Clauses 4, A.2 and B.7)
noun essential supporting or underlying structure
functionalISO 9001:2008
(Clause 7)ISO 9004:2009(Clauses 8, A.4, A.5and Annex B)
adjective designed to be practical and useful
hardwareISO 9001:2008(Clause 6)NOT USED IN DIS9004
noun See the definition of product in ISO 9000:2005clause 3.4.2
identifyISO 9001:2008(Clauses 0.2 and 7)
ISO 9004:2009(Clauses 4, 5, 6, 7, 8,A.5 and A.6)
verb establish the identity of someone or somebody
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Word Meaning
identifiableISO 9001:2008(Clause 4)
NOT USED IN DIS9004
adjective recognizable through a unique characteristic
impartialityISO 9001:2008(Clause 8)NOT USED IN DIS9004
noun state of being without prejudice or bias
implementISO 9001:2008(Clauses 0.2, 4, 5, 6, 7and 8)ISO 9004:2009(Clauses 6, 7, 8 and 9)
verb put into effect or practice
improvementISO 9001:2008(Clauses 2, 3, 5 and 8)ISO 9004:2009(Clauses 4, 5, 6, 7, 8,9, A.2, A.5 and A.6 )
noun action or process of making or becoming better
See also continual improvement and qualityimprovement.
independent(noun: independence)ISO 9001:2008(Clause 0.3)NOT USED IN DIS9004
adjective - not connected with another; separate- not subject to anothers authority
integrityISO 9001:2008(Clause 5)ISO 9004:2009(Clauses 6 and 8)
noun state of being whole; the condition of beingunified or sound in construction
irrespectiveISO 9001:2008(Clause 5)NOT USED IN DIS9004
adjective -in spite of- without regard to
ustificationISO 9001:2008
(Clause 4)NOT USED IN DIS9004
noun evidence proving that something is right orreasonable
legibleISO 9001:2008(Clause 4)NOT USED IN DIS9004
adjective possible to be read by a person or a machine forintended use
liaisonISO 9001:2008(Foreword)NOT USED IN DIS
9004
noun communication or cooperation between people ororganizations
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Word Meaning
maintainISO 9001:2008(Clauses 4, 5, 6, 7 and
8)ISO 9004:2009(Clauses 3, 4, 5, 6, 7, 8and 9)
verb cause or enable (a condition or state of affairs) tocontinue
maintenanceISO 9001:2008(Clause 7)NOT USED IN DIS9004
noun process or state of keeping (a system, service,building, machine, etc) in good order bychecking or repairing it regularly
may verb ISO/IEC Directives Part 2 Annex G- is permitted- is allowed- is permissible
measurableISO 9001:2008(Clause 5)ISO 9004:2009(Clause 8)
adjective able to be measured
measureISO 9001:2008(Clauses 0.2 and 4)ISO 9004:2009(Clauses 4 and 8)
verb ascertain size, amount, or performance of(something) by comparison with a standard unitor with an object of known size
methodologyISO 9001:2008
(Clause 0.2)ISO 9004:2009(Clauses 8, 9 and A.5)
noun system of methods used in a particular field
monitorISO 9001:2008Clauses 0.2, 4 and 8)ISO 9004:2009(Clauses 4, 5, 6 and 8)
verb observe and check over a period of time;maintain regular close observation over
necessaryISO 9001:2008(Clauses 0.2, 4, 6, 7and 8)
ISO 9004:2009(Clauses 4, 5, 6, 7, 8and 9)
adjective required to be done, achieved or present
needISO 9001:2008(Clauses 0.1, 0.2, 4, 6,7 and 8)ISO 9004:2009(Clauses 4, 5, 6, 7, 8,9, A.2, A.3, A.4 and A.5)
noun a lack of something that is required
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Word Meaning
planISO 9001:2008(Clauses 7 and 8)
ISO 9004:2009(Clauses 4, 5, 6, 7, 8, 9and A.1)
noun scheme, programme or method worked outbeforehand for the accomplishment of anobjective
planISO 9001:2008(Clauses 0.2, 5, 7 and8)ISO 9004:2009(Clauses 6, 7, 8 and 9)
verb decide on and arrange in advance
practicableISO 9001:2008(Clause 7)ISO 9004:2009(Clause 8)
adjective capable of being done with means at hand andcircumstances as they are
preservationISO 9001:2008(Clause 7)NOT USED IN DIS9004
noun action or act of maintaining something in itsoriginal or existing state
previousISO 9001:2008(Clauses 5, 7 and 8)NOT USED IN DIS9004
adjective existing or occurring before something else intime or in order
process approach
ISO 9001:2008(Clause 0.2)ISO 9004:2009(Clauses 4, 7 and 9 )
noun systematic identification and management of the
processes employed within an organization andparticularly the interactions between suchprocesses
promoteISO 9001:2008(Clause 0.2)ISO 9004:2009(Clauses 4 and 6)
verb further the progress of, support or encourage
propertyISO 9001:2008(Clause 7)
NOT USED IN DIS9004
noun thing or things belonging to a person, persons ororganization
protectISO 9001:2008(Clause 7)ISO 9004:2009(Clause 6)
verb keep safe from damage
realizationISO 9001:2008(Clause 1, 4, 7 and 8)ISO 9004:2009(Clauses 6, 7 and 9)
noun - action of achieving something desired oranticipated
- fulfilment
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Word Meaning
recognizeNOT USED IN9001:2008
ISO 9004:2009(Clauses 7, 9 and A.6)
verb - be fully aware of - perceive or show acceptance of the validity or
reality of something
regulatoryISO 9001:2008(Clauses 0.1, 1, 4 and7)ISO 9004:2009(Clauses 1, 4, 6, 7 and8)
adjective required, permitted or enacted by a rule ordirective passed by an authority
See also statutory
relevantISO 9001:2008(Clauses 4, 5, 7 and 8)ISO 9004:2009(Clause 5, 6, 8, A.2, A.3 and A.4)
adjective closely connected or appropriate to the matter inhand
requireISO 9001:2008(Clauses 0.2, 1, 4 and7)ISO 9004:2009(Clauses 4, 9 and A.5)
verb express need essential to the fulfilment ofsomething
resourceISO 9001:2008(Clauses 0.2, 4, 5, 6and 7)
ISO 9004:2009(Clauses 4, 5, 6, 7, 8,9, A.2 and A.5)
noun stock or supply of materials, assets or personnel
responsibilityISO 9001:2008(Clauses 1, 4, 5 and 7)ISO 9004:2009(Clauses 6 and 7)
noun task which a person or organization is required todo or control as part of a job, role or legalobligation
responsibleISO 9001:2008(Clause 8)ISO 9004:2009
(Clauses 5, 6 andAnnex B)
adjective having an obligation to do something or havingcontrol over or care for someone
retainISO 9001:2008(Clause 4)NOT USED IN DIS9004
verb - keep possession of - not abolish, discard or alter
retrievableISO 9001:2008(Clause 4)NOT USED IN DIS9004
adjective capable of being brought back
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Word Meaning
safeguardISO 9001:2008(Clause 7)
NOT USED IN DIS9004
verb protect or prevent something undesirable (fromhappening)
scopeISO 9001:2008(Clauses 1, 4 and 8)ISO 9004:2009(Clauses 1, 8 and A.5)
noun extent of the area or subject matter thatsomething deals with or to which it is relevant
sequenceISO 9001:2008(Clause 4)ISO/DIC 90004(Clauses 5, 7 andAnnex B)
noun a particular order in which related events,movements, etc, follow each other
shall verb ISO/IEC Directives Part 2 Annex G- is to- is required to- it is required that- has to- only is permitted- it is necessary
shall not verb ISO/IEC Directives Part 2 Annex G- is not allowed [permitted] [acceptable]
[permissible]- is required to be not- is required that be not
- is not to beshould verb ISO/IEC Directives Part 2 Annex G
- it is recommended that- ought to
should not verb ISO/IEC Directives Part 2 Annex G- it is not recommended that- ought not to
skillISO 9001:2008(Clause 6)ISO 9004:2009(Clauses 6 and 9)
noun ability to do something well
softwareISO 9001:2008(Clauses 6 and 7)NOT USED IN DIS9004
noun See definition of product in ISO 9000:2005clause 3.4.2
specificISO 9001:2008(Clauses 0.4 and 7)ISO 9004:2009(Clauses 7, 8, 9 andAnnex B)
adjective of or relating to a particular subject
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Word Meaning
specifyISO 9001:2008(Clause 7)
NOT USED IN DIS9004
verb state explicitly, clearly and definitely
statutoryISO 9001:2008(Clauses 0.1, 1, 4 and7)ISO 9004:2009(Clauses 4, 6, 7 and 8)
adjective required, permitted or enacted by a written lawpassed by a body having the power to make laws
See also regulatory
strategyNOT USED IN9001:2008ISO 9004:2009(Clauses 4, 5, 6, 7, 8,9, A.2 and A.3)
noun systematic plan of action to achieve an aim
suitabilityISO 9001:2008(Clauses 5, 7 and 8)ISO 9004:2009(Clauses 6 and 8)
noun characteristic of something that is right orappropriate for a particular purpose
suitableISO 9001:2008(Clause 7, 8)ISO 9004:2009(Clauses 6, 7 and A.5)
adjective appropriate (for a particular purpose)
supply
ISO 9001:2008(Clause 7)ISO 9004:2009(Clause 5)
verb make available for use
systematicISO 9001:2008(Clause 7)ISO 9004:2009(Clauses 5 and 8)
adjective done or acting according to a system
trainingISO 9001:2008(Clause 6)
ISO 9004:2009(Clause 6)
noun act of developing a particular skill or type ofbehaviour through demonstration, instruction andpractice
unambiguousISO 9001:2008(Clause 7)NOT USED IN DIS9004
adjective having only one meaning
utilitiesISO 9001:2008(Clause 6)NOT USED IN DIS9004
noun services such as gas, water, electricity,telecommunication, etc.
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Word Meaning
validateISO 9001:2008(Clause 7)
NOT USED IN DIS9004
verb carry out validation
See ISO 9000:2005 clause 3.8.5
validityISO 9001:2008(Clause 7)ISO 9004:2009(Clause 8)
noun conformity to fact, accuracy or precision
verifyISO 9001:2008(Clauses 7 and 8)NOT USED IN DIS9004
verb carry out verification
See ISO 9000:2005 clause 3.8.4
workspaceISO 9001:2008(Clause 6)NOT USED IN DIS9004
noun area in which work is performed