my life is a ux story
TRANSCRIPT
In business for people.Page 1 Proprietary and ConfidentialMay 1, 2023 ADD Presentation Title > View > Header and Footer
Just imagine;You only have two weeks left to work,
What do you want to accomplish?
In business for people.Page 2 Proprietary and Confidential
The Golden Circle, WHAT?
WHY
HOW
WHATWhat do we deliver as UX Center?
Unit4 UX Center delivers building blocks for user friendly Business Software that helps people in service-organization to work smarter.
Implemented building blocks in the software helps customers of Unit4 to save money by increasing employee’s productivity.
In business for people.Page 3 Proprietary and Confidential
The Golden Circle, WHAT? Results
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The Golden Circle, HOW?
WHY
HOW
WHATHow can this be realized?
The deliverables are realized by: 1) Conducting research on the end-
user’s context. 2) Collaborate with BA to warrant
feasibility and PM to ensure viability. 3) Based on the insights, an interface
will be designed by making use of UX Design building blocks.
Design patterns, design principles, code snippets, motion guidelines, etcetera, are examples of building blocks and warrant consistency
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Business World On!
BLX SoftwareBWO! Eco-system
Misc Software
Implementation tools
Usability testingtemplates
User researchmethods
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PM - R&D Process and UX Design
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R&D Process Stakeholers Phase UX contribution
Roadmap Exco, GhPM, PM, UXStrategic
Facilitate discovery phase, ideate
Roadmap item PM, UX Facilitate discovery phase, ideate, test high level solution
Feature/function PM, BA/FA, UXTactical
Contribute to feature/function definition, customer testing
User stories BA, FA, UX Contribute to user stories definitions, prototyping, customer- and user testing,
Tasks SCRUM team (UX)
Operational
UX education and/or execution, UI review and UX sign off
QA Test analysts (UX) Add UX specification and principles in test script
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The Golden Circle, WHY?
WHY
HOW
WHATWhy do we want this?.
We want this because….Ehm…. Yeah, why do we want this?
Why are we making software usable?
Why did we designers and developed patterns, principels, libraries, and themes?
What do we want to accomplish?
So basically, what is User Experience?
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2016 2012
2008 2002
Some disruptive Apple products, a new User Experience
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I was graphical designer in a full service internet agency.
WWF was one of my main customers.
I designed a website for children and WWF.
Based on the good results, I was invited to the opening of the Pandadroom (dream of the Panda) in the Efteling (famous Dutch amusement park)
2012
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19 juni 2002I ironed my shirt and polished my shoes.I was ready for this
grand opening.
And then, during this festival, all of a
sudden, I couldn’t walk anymore.
Partly paralyzed.
What the hell??
After a month of hospital tests and scans, the doctors diagnosed me with Multiple Sclerose. It flipped my world upside down
In business for people.Page 13 Proprietary and ConfidentialMay 1, 2023 ADD Presentation Title > View > Header and Footer
I spent 2 months at home, trying to recover. Step by step I could
walk again.
Frustrating…
Then I worked one year my ass off to get back to work full time.
Stressful…
Finally I was back on track but was only allowed to do simple
tasks.
Disappointing…
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One night I realized… Life is so unpredictable.How should I live, now I
understand that work and leisure are not so self-evident?
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I did some mathUntil we retire, we will spend 37,5% of our life on working,
including holidays and weekends, and daily 8 hours of sleep.But it’s approximately 50/50 if we exclude mandatory activities in our
leisure time
50%
50%
Travel to work,
administration, groceries
other duties
leisurework
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So I promised myself three things
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Focus on ‘doing things that I love to do’:• Explore the world and learn• Design beautiful things• Make art
Help, guide, and mentor others so they know why
they need to do ‘the things they love’ too.
Forever persevere. No excuses.
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Explore,Dream,
Discover
I started my journey in 2003
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2003 2004 2005
2006 2007 2008
2009 2010 2011
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2012 2014 2015
• 14 years focusing on doing things that makes me happy
• 14 years of squeezing everything out my life
• 14 years of having the time of my life, no regrets
• Thanks to Multiple Scleroses• So what was in it for me?
2016
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My own photo exhibition
Teaching toddlers about art
Raise money for Danny’s cancer treatment
Establish a platform for cancer patients
Establish a UX Center in Unit4
Making beautiful software with the best team you can think of.
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1) Do the things you
love
2) Become very good in
it
3) Gain experience
4) Be known as
an authority
5) Get asked to do
things
6) Do even more things I
love
7) And even get payed to do so!
It worked like this:
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Is this just me?
?? ? ?
?
In business for people.Page 24 Proprietary and ConfidentialMay 1, 2023
No, people who do the things they love are:
• Motivated• Creative • Social• Engaged• Loyal• Optimistic• Balanced• Positive
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• Deliver better quality
• Make less mistakes
• Are more productive
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We should let our users enjoy our software
It’s all about identification with an interface
If our users can identify themselves with software, unconsious, they will think:• The software is more reliable and useful
• The software is more intelligent and knowledgeable
• They did a better job
• They had more fun
• This applies for everybody
• Completely automatic (that’s just how our brain works)
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In business for people.Page 26 Proprietary and Confidential
We should consider our software as a
Reliable, Professional,
Friendly, colleauges Who collaborates with the end
user
How to identify with Unit4 software?
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What should we do?
1. Everything that frustrates or upsets a user should be automated, adjusted or deleted.Behave like a ‘man behind the screens’.
2. Support our users to do the things they love, that makes them happy, where they’re good at.Behave as a reliable, professional, and friendly colleague
3. Educate and teach to make them even better in the things they love to doBehaves like a mentor, coach, teacher
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Automate
Collaborate
Educate
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The Golden Circle of User Experience in Unit4
WHY
HOW
WHAT WHATUnit4 UX Center delivers designs and building blocks for user friendly Business Software that helps people in service-organization to work smarter.
HOWThe deliverables are realized by: 1) Conducting research on the end-user’s context. 2) Collaborate with BA to warrant feasibility and PM to
ensure viability. 3) Based on the insights, an interface will be designed
making use of principles and patterns
WHY?
In business for people.Page 29 Proprietary and Confidential
Because we want to support and facilitate our
end-users in doing the 'things that makes them happy' so they also can have a great
day on the job.
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Hi, my name is UNIT4,Nice to meet you and a warm welcome in our
team.I’m looking forward working with you!