my it for digital workplace sales presentation
TRANSCRIPT
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MyITFor the Digital Workplace
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SELF-SERVICE FOR THE DIGITAL WORKPLACE
Social as Facebook
Simple as Amazon
Mobile as Twitter
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Maps
One-Click Reporting
Formless Requests
Service Catalog
Notifications
Appointments
ReservationsHow-To Videos
Social Collaboration
Approvals
MODERN SELF-SERVICEDesigned for your business.
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ANYWHERE ACCESSiOS, Android and any other device.
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ALL-IN-ONE CATALOGApps, Services and Hardware – Now with BMC CLM adapter.
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SOCIAL COLLABORATIONRequest help with a simple post.
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CONTEXT-AWARE SERVICESFind and use what’s around.
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REAL-TIME ALERTSSystem updates deflect help-desk calls.
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CONCIERGE-STYLE APPOINTMENTSApple Genius Bar.
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CROWDSOURCED I.T.Anyone can add or update a resource.
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© copyright 2014 BMC Software, Inc.
THE ADVANTAGE OF MODERN SELF-SERVICE
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IMPROVE EMPLOYEE PRODUCTIVITYWorkers waste 50% less time on IT-related issues.
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REDUCE SUPPORT COSTSHelp desk deflects 33% of level-one calls.
Employees Waste onIT-Related Issues.
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BOOST CUSTOMER SATISFACTIONIT wins back 25% of technology spending.
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MyIT drives self-service adoptionPROBLEMIT invested in self-service tools but staff refused to use it.
SOLUTIONModern self-service app with social, mobile and peer-assisted selection.
RESULT FOR SECURITAS DIRECTIncreased use of self-service:50% jump for service requests30% jump for incident management
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MyIT reduces level-one callsPROBLEMEmployees complained about slow service, while IT struggled with 250,000 tickets a month.
SOLUTIONConsolidate multiple service catalogs and empower 150,000 workers with a modern self-service app.
RESULT FOR VODAFONEFewer level-one calls, higher staff productivity and greater customer satisfaction.
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Getting started with MyITBMC SERVICES
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How We Can Help• BMC Global Services
MyIT Live! accelerates deployment and reduces costs with best practices.
Use the MyIT Planning Workshop to configure the solution to your environment.
• BMC Education ServicesSelf-paced online classes for end-users and administrators, with accreditation exam.
• BMC Support ServicesUpgrade to Premier Support for enhanced and personalized service.
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Thank You!
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