August 20, 2015    Dear Recruiter, I would like to take this opportunity to submit my resume and express interest in any opened positions within your organization. For the past 7 years I have been the General Manager of the Hilton Garden Inn Clovis until it sold on July 13th 2015. Where I was the Opening GM and was able to run a successful hotel with a proven track record of maximizing revenue YOY by 8% and push ADR YOY by $10. I also have letters of recommendations’ from the Hilton Worldwide Team the Brand Support Manager and the Pre-Opening Support Manager that assisted me with the opening process. I was laid off due to the new company bringing their own management staff and I now find myself unemployed and looking for my next position where I can continue to sharpen my tools and become an asset to a new hotel/management company. I have overall 22 years of experience in the hospitality industry in which throughout that time I have worked for various brands and have gained knowledge and understanding with each type of lodging: economy, limited service, mid-scale, full service, and extended stay. In addition, I have gained valuable sales experience from exposure to various market segments and working with a variety of guests, catering to their business, leisure, conventional (SMERF) needs. Briefly about myself, as a result from my years of experience I possess qualitative transferable skills in hotel operations and general management. I am committed to giving respect and high quality service to all guests and employees. I possess outstanding interpersonal skills that promotes teamwork, open communication, and a harmonious work environment. I am also a strong and confident leader who is disciplined in situational leadership (directing, coaching, supporting, and delegating). My leadership style has proven to contribute to team member development and advancement; as well as, to the hotel’s financial profitability resulting in increased revenue and net operating income (NOI). I would like to request an opportunity to speak with you to elaborate further on my work history and provide specific detailed examples of my accomplishments and successes. I feel that any challenging and engaging role will be significantly impactful to my continual professional development and I truly hope to have the opportunity to become a part of your team.Thank you for your time and consideration. Kind Regards,Cynthia D. Jones559.403.9254

Letters of Recommendations (CLICK ON THE ICONS TO OPEN EACH LETTER)

Cynthia D. Jones2559 Rall Ave Clovis, California 93611 C: 559.403.9254 Ms.Jones@CynthiaDJones.com

PROFESSIONAL SUMMARY

Providing operational support to hotel owners seeking improved financial performance, guestsatisfaction and team morale. A well rounded manager with the strong belief that Successfulcultures equal successful hotels.

SKILLS

Operations Expert/Overseeing Property

Service Oriented

HGI Pre-Opening Experience

Hotel Operations and Management

Contract Negotiations

POS System

Research and Analysis

Payroll Management

Revenue Generation and Management

Background in Hotels/Multi Unit

Developing Sales & Marketing Plan

Develop and Achieve Annual & Monthly Budgeting Forecasts

Profit and Loss Statements

Renovation Management

Implement Strategies to Enhance and Increase Revenue Opportunities Financial Management

Quality Assurance

Account Management and Customer Retention

Team Building

Financial Reporting

Web-Based reporting tools

IHG GM Certified

Needs Assessments

Hilton GM Certified

Strategic Partnerships

Staff Development

WORK HISTORY

General ManagerHilton Garden Inn Clovis - Clovis, CA 08/2008 - 07/2015

All aspects of property management in accordance with company mission statement, includingmaximization of financial performance, guest satisfaction, and staff development within Hilton’s established quality standards. Able to meet and/or exceed budget 11 out of 12 months;achieving top ranks for quality and service within the brand. Participated in action steps to keepproperty improving, participated in the monthly breakdown of P and L statement, budgetingprocess for the property.

Implementations Specialist Micros System – Baltimore, MD 02/2005 – 08/2008 Contracted thru IHG Hotels Software OPERA PMS ImplementationsDevelop new processes and recommend improvements to all procedures and ensure optimal level of customer satisfaction at all times. Identify and resolve all issues and provide assistance for same. Maintain all client applications and provide required update and modify all applications. Coordinate with employees and customers and ensure all project completion within required timeframe and according to contract. Implement all site procedures and ensure configuration of applications according to task list. Assist virtual project team and design all project milestones and ensure achievement of all goals.

Implementations Specialist 01/2002 – 05/2005 Verso Technologies Atlanta GaContracted thru Hilton Worldwide Software OnQ PMS ImplementationsDevelop new processes and recommend improvements to all procedures and ensure optimal level of customer satisfaction at all times. Identify and resolve all issues and provide assistance for same. Maintain all client applications and provide required update and modify all applications. Coordinate with employees and customers and ensure all project completion within required timeframe and according to contract. Implement all site procedures and ensure configuration of applications according to task list. Assist virtual project team and design all project milestones and ensure achievement of all goals.

Corporate Sales Director 03/2000 – 12/2002 Vision Hospitality Atlanta Ga.Support and Overseen 12 limited service hotels Sales Efforts by the Property Managers. Establishes client base of organizations, associations, social groups, and corporate businesses through direct outside and inside sales, in order to secure business for the hotels. Negotiates guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines for each hotel. Confirms agreements in writing and forwards document to client and affected hotel departments. . Provided operational consulting to multiple hotels seeking improved financial performance, guest satisfaction and team morale. Services included analysis of hotel’s market, competitive strengths and opportunities, and operational recommendations and guidance. Assisted with the implementation of recommendations at the property level as needed.

Front Desk Agent, Night Audit, Front Desk Manager Hilton Hotels WorldwideHeld Various Position with Hilton Properties during this time span. I often held 3 jobs at one time and all the dates overlap which is the reason for the date block.

3 Embassy Suites, 4 Hampton Inns and 2 Homewood Suites

EDUCATION

Bachelor of Science: Healthcare Administration & Management

ACCOMPLISHMENTS / CERTIFICATIONS

National Deans List 3 years Board of Director Chamber of Commerce City of Clovis

Rotary Club Member Board of Director United One Productions

Board of Director of Take a Stand Hilton General Manager Certified

Intercontinental Hotels Group GM Certified Global Revenue Optimizing Certified

Hilton Rate & Inventory Management Certified Hilton Revenue Management Certified

Clovis Unified School District School Site Council Member International Laureate Scholars Program

References

Dawn Brannan Hilton Garden Inn Brand Support Management Hilton Worldwide

Wendy Rosales Pre-Opening Support Hilton Worldwide

Tim Powell Sr. Vice President of Development Hilton Worldwide

LinkedIn Profile: https://www.linkedin.com/pub/cynthia-jones/2b/b05/755