mrs jessie ting postmaster general, hongkong post
TRANSCRIPT
Mrs Jessie Ting Postmaster General, Hongkong Post
Hongkong Post
Humble beginnings …
(2)
Hongkong Post
We grow and care for all …
(3)
Hongkong Post
Wherever you need us …
no matter how remote
(4)
But challenges arise …
Hongkong Post
(5)
In the digital age, merchants are selling to the world …
In the Internet age…
(6)
The global marketplace is at consumers’ fingertips …
In the Internet age …
(7)
It’s the last mile delivery
that matters :
reliable
convenient
visible
reasonable prices
In the Internet age …
(8)
is not new to us …
HKP : responding to changing delivery needs
(9)
Hongkong Post : territory-wide delivery network
covers over 3 million local addresses
(10)
Hongkong Post : territory-wide delivery network
diversified local delivery solutions
(11)
Hongkong Post : territory-wide delivery network
door delivery
counter collection
cash on delivery
(12)
Hongkong Post : territory-wide delivery network
mail delivery
Dear Mr Chan,
Please be informed that
your Smart Post item (item
no. AY99012345) has been
delivered to the addressee
successfully.
Should you have any
queries, please contact our
customer service hotline at
2921 2222.
Yours sincerely,
Hongkong Post
email notification
to sender and recipient
Dear Ms Lam,
Please be informed that
a Smart Post item (item
no. AY99012345) has
been delivered to you (or
inserted into your letter
box) successfully.
Should you have any
queries, please contact
our customer service
hotline at 2921 2222.
Yours sincerely,
Hongkong Post
.
a Smart Post item has been inserted into
your letter box successfully
your Smart Post item
has been delivered to the addressee
successfully
online posting
preparation
notification to
recipient counter collection at
any of 124 post offices
Dear Ms Lam,
Please be informed that a Smart Post item (item no.
AY99034567) is awaiting for your collection at
General Post Office. Before your collection, please
go through the following procedures:
1) Click the link below to set your unique 8-digit
“collection code” on or before 20 May 2014. (5
calendar days after this email sent) For security
reason, DO NOT disclose your “collection code” to
any third party before picking up your item from post
office.
Set collection code
2)When you collect the item at post office, please
provide the item number stated above and your
“collection code” to our counter staff for verification #.
3) If collection is not made by 29 May 2014 (14
calendar days after this email sent), the item will be
returned to sender.
For any enquiries, please contact our customer
service hotline at 2921 2222.
Yours sincerely,
Hongkong Post
email notification
to sender
Dear Mr Chan,
Please be informed that
your Smart Post item
(item no. AY99023456)
has been delivered to the
addressee successfully.
Should you have any
queries, please contact
our customer service
hotline at 2921 2222.
Yours sincerely,
Hongkong Post
your Smart Post item
has been delivered to the addressee
successfully
a Smart Post item is awaiting your collection
at General Post Office
(13)
Hongkong Post : worldwide delivery
globally connected to over 200 countries and regions
customs facilitation for the postal channel
(14)
Hongkong Post : worldwide delivery
diversified international delivery solutions
(15)
Hongkong Post : worldwide delivery
e-Express service
• now serving the US, Canada, Australia,
New Zealand, the UK and Russia
• soon to be extended to more destinations
in Asia and Europe
• with tracking and domestic priority
handling at the destinations
(16)
HKP: customer convenience with wider use of technology
customer facilitation through online posting platforms
My Speedpost
(17)
Hongkong Post : online posting platforms
prepares address
pack on EC-Ship
platform
payment by
credit card or in
cash at counter
print and affix
address pack
on mail item
post at any EC-
Ship acceptance
office
online posting preparation
(18)
Hongkong Post : online posting platforms
mail acceptance
scan mail item
number and verify
weight and
payment amount
customer to top
up insufficient
postage if
necessary
print and issue
acceptance
receipt to the
customer
customer receives
confirmation on
the posting (or
download certificate of
posting online)
(19)
Hongkong Post : online posting platforms
support all types of bulk mailing
services
data validation by system to minimise
input error
automated postage calculation
create new online posting forms with
ease based on past posting records
check posting status with ease
(20)
Hongkong Post : EC-Ship API
EC-Ship Application Programming Interface (API)
(21)
Hongkong Post : EC-Ship API
Posting API
generate shipping labels based on destination, weight,
mailing service and sender & recipient information
functions include:
prepare shipping labels
cancel shipping labels
download shipping labels
download certificates of posting
(22)
Hongkong Post : EC-Ship API
Postage API
calculate postage and insurance premium based on
destination, weight and mailing service
(23)
Hongkong Post : EC-Ship API
Tracking API
provide item tracking information, e.g. :
• trace mail status by key work step (e.g. pending
posting, collected by HKP)
• trace detailed delivery status
(24)
Hongkong Post : supporting e-commerce
(25)
Hongkong Post : a trusted intermediary
In the digital age …
• excellent customer service
• provides excellent value for money
• supports business growth in local and global sales
• gives consumers peace of mind
a trusted intermediary
(26)