MotoNovo Finance

Karl Werner – Head Of Sales & MarketingDebbie Mckay – Divisional Manager Key Accounts

This is where we are now

ButIt is not good enough for the future!

We need to be more consumer centric

Change is being

driven by consumer

power

90% of all vehicle

sales now begin online

Regulation insists upon

customer satisfaction

More competition from all

sides

Innovation is vital in

an improving economy

2014 – The Year of the Consumer

Meeting the customers needs is the only way to succeed

The 21st Century Customer

Increasing Web Finance & Car

Sales

Those who offer more choice will win more customers

90% use the internet to research next vehicle

80% sleep next to their smartphone

54% of dealer walk in’s are driven by the internet

Your business can compete with every other dealership

70%+ of customers would consider PCP

53% start search with Monthly Budget

If we don’t take care of the customer then someone else will

FCA “The Opportunity”

There is significant opportunity within the FCA changes that should result in major gains in POS finance penetrations over time

Key Issues that the industry have to consider are:

Staff incentives and commission models

How the customer rate is determined

Ensuring fair outcomes for consumers

Affordability assessment of the consumers

System controls, reporting, training and competence

Consumer Focused Approached In New Regulatory Future

Lenders who support a new and sustainable

consumer/dealer centric model that embraces the power and reach of the

digital channel

Lenders who develop

products & services for

todays customer

Lenders who are dedicated to

adding value to dealers and brokers

Lenders who lead the way on

industry wide initiatives

Lenders who offer more

choice to the consumer

Lenders who support a consumer based model will help dealers sell more cars to sell more finance

Setting Lenders Apart

8

Help Dealers & Brokers

retain more customers

Help the customer

afford a wider range of vehicles

Help Dealers compete

when your asleep Give the

consumer more

information and choice

Help the consumer arrange

finance online Protect POS Finance from the return of

Direct Lenders

Offering more choice and greater affordabilityIs truly Treating Customers Fairly

Lenders To Support The Consumer Buying Process

Finance AdviceSpeed &

Convenience

Online Account

Discount Shopping Holiday

Increase Retention

Sell More Cars

ANYQUESTIONS?