mobile learning is so ten minutes ago… mobile performance...
TRANSCRIPT
Mobile Learning is so Ten Minutes Ago…
Mobile Performance is NOW!
June 6, 2012
(610) 308-9445
Rich Mesch
Performance Development Group
www.performdev.com Performance Development Group22
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What’s changing?
The average tenure for workers age 25 to 34 was ___ years in 2010.
(Study conducted by the US Dept of Labor every 2 years).
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What’s changing?What percentage of the knowledge you need to do
your job is stored in your own mind?
Source: Carnegie-Mellon University
1986 20081997
75%
15-20%
8-10%
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GETTING PEOPLE PRODUCTIVE AS
SOON AS POSSIBLE
So, what’s the challenge?
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Give ’em tons of training,
especially e-learning
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A course is a course of course!
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Learning takes place:
Source: Michael M. Lombardo and Robert W. Eichinger , Center for Creative Leadership
70:20:10 Rule
70% = on the job learning (learning while doing)
20% = coaching and mentoring (support and direction from managers and colleagues)
10% = formal learning (classroom, workshop and/or e-learning)
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Don’t learning needs extend way
beyond a course?
Learning for the first time
Wanting to learn more
Trying to remember
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Dr. Conrad Gottfredson’s “Five Moments of Learning Need”:
Things change
Something goes wrong
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When do you create a course?
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You can’t rely on being able to teach everyone everything anymore
It’s impossible for people to keep that much information in their heads
People don’t have the time or the patience to sit down and go through an e-learning course
They shouldn’t have to learn it all anyway
In summary
So what can you do?12
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PERFORMANCE SUPPORT
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Everyday Performance Support
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What would Yoda say?
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Why did Luke become a pro so quickly?
Because he had an ______
and was taught __________
to ____
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• Capture expert knowledge or give access to
experts who can provide support
• Can be used on the job, resulting in more
learning by doing and less out of context
learning
Mobile Devices are… experts in a
bottle
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Use during your “in between” times, in 3-5 minute bursts
There when you need information—NOW!
Always with you, always on…
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JUST IN TIME
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“I don’t want to
have to go to
training, can’t
someone just give
me the answer or
show me now?”
Have you ever heard or said this?
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What happens when you give people information at the point of need?
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How long will it take you to forget
what you have learned?
Hermann Ebbinghaus found he forgot 60%
of the material he learned after only 9 hours
Forgetting Curve
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How can mobile performance support help?
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What did your parents say about
how best to study?
Hermann Ebbinghaus’ Forgetting Curve
Source: Wikipedia
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How can mobile performance support help?
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JUST ENOUGH
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Mobile devices provides
scaffolding
Your potential = Zone of
Proximal Development
Your current
capabilities
Is the goal to remove the scaffolding?
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What is a very common example of mobile distributed cognition?
Mobile devices can aid with
distributed cognition
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Augmented Reality
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Augmented Reality
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IN CONTEXT
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Jay Cross, author of Informal Learning:
Rediscovering the Natural Pathways that
Inspire Innovation and Performance
We learn in context, with others, as we
live and work.“”
How do we learn most often?
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Mobile devices allow us to learn on
the job, in context = situated cognition
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HOW?
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Don’t Think Linearly!
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Create context
independent
content
Create the smallest
possible modules
Make sure the
content makes
sense regardless of
role
Non-Linear Instructional Design
Neutralize the
language
Minimize
interactivity
Replace learning
objectives with
WIFMs
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It’s not just about the content!
What is the next challenge?
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Abbott developed a web-based partnership-matching tool (similar to eHarmony)
Use of tool increased by 9 percent in 2010, resulting in more than 2,500 additional mentoring partnerships
A new toolkit for launching mentoring circles was introduced in 2010, enabling employees globally to create virtual mentorships
Matching Tool for
MentoringCa
se
Stu
dy
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O2 wanted to provide post-training coaching and reinforcement to all retail sales associates across the UK to ensure successful sales behaviors through the use of mobile coaching
Video-based coaching segments were created and installed on all sales supervisor, manager and director mobile devices. Segments range from 15 seconds up to 5 minutes and are topics-based
Prior to an employee coaching interaction (or immediately following), leader uses coaching tool to prepare for discussion and/or debrief conversation. Each interaction is documented in mobile performance management tool and is used as part of each leader’s bi-annual performance management discussion
Mobile Coaching
Ca
se
Stu
dy
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Mayo Clinic implement Socialtext Signal (Twitter-style social messaging interface for the Socialtext platform)
Tool used internally to open dialogues with colleagues, ask questions or post link to resource(s)
Used by clinicians to provide just-in-time knowledge support for unusual diagnosis
Microsharing
Ca
se
Stu
dy
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Demo: Lifestyle Management
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• Training alone isn’t enough, performance has to be immediate
• Content is hard to nail down, more problem solving in nature
• People would rather “jump right in”
• Skills are only needed once in a while
• Content is hard to retain or doesn’t have to be retained
Where do you need mobile
performance support?
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And you want people to access it
Anywhere, anytime…
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Talk to me!
RichMesch
blog.performdev.comBlog
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