Mo

atfield Surg

eryGuidance

ForPatients

www.moatfield.co.uk

E-mail: moatfield.surgery@nhs.net

St. Michael’s RoadEast Grinstead

West Sussex RH19 3GW

Tel: (01342) 327555Fax: (01342) 316240

©

WELCOME TO MOATFIELD SURGERYMoatfield Surgery has been treating patients in East Grinstead for about 60 years; originally the doctors were based in three separate surgeries. In 1987 the three surgeries, with its six doctors, moved into one purpose built building. Since then, the building has been extended several times, and most recently, additional building work has been completed to accommodate the ever increasing services that we provide. The building is designed to be convenient and welcoming to both patients and staff alike. The waiting areas, consultation rooms and facilities are accessible to people with impaired mobility and the patients’ car park is situated directly in front of the Surgery.

The practice looks after approximately 13,500 people and it is within an area managed by Horsham and Mid Sussex Clinical Commissioning Group. Moatfield Surgery has always been at the forefront of primary care and continues to provide high quality care for patients.The practice holds a contract with NHS England. Contact details for their Local Area Team: NHS England – Surrey & Sussex Area Team, York House, 18-20 Massetts Road, Horley, Surrey RH6 7DE.

DOCTORSDr Julian H Clarke MBBS (Lon) MRCP MRCGP

Dr Minesh Patel MBBS (Lon) MRCGP

Dr Brodie Forrest MBBS (Lon) MRCGP

Dr Amit Pasan MBBS (Lon) BSc nMRCGP PGDip MSM

Dr Deborah Allen MBBS (Lon) MRCGP DRCOG DFSRH

Dr Claudia Williams BM (Southampton) MRCGP

Dr Emmeline Kane MBBS (Nottingham) BMedSci MRCP MRCGP

Dr Christine Ashdown BMBS (Nottingham) BMedSci DRCOG DCH DFSRH MRCGP

Dr Lynette Geh MBBS (Lon) MRCGP MRCS (Eng) DOHNS

Moatfield Surgery is registered with the Care Quality Commission (CQC) for the following activities: Diagnostic and screening procedures Treatment of disease, disorder or injury Maternity and Midwifery services Family Planning / Surgical procedures

PRACTICE MANAGER - BUSINESSHeike Burnett AMSPAR Dip PCM

PRACTICE MANAGER - PATIENT SERVICES Tessa Clarke AMSPAR Dip PCM

RECEPTION MANAGERHelen Griffin

IT MANAGERDave O'Connor

PRACTICE NURSE MANAGERLaura Ireland RGN RN (Child) BSc Hons

For further staff listings, please visit www.moatfield.co.uk/staff

DIABETIC lIAISON NURSE HEAlTH VISITORS Kathy Brooker Contact 01342 711275

CARER SUPPORT TEAM DISTRICT NURSESAlison Duggin Tel: 03000 288888 Tel: 0845 092 0414info@carerssupport.org.uk

SURGERY TIMETABlEThis timetable is subject to change, please check on our website or ring reception.

EXTENDED ACCESSS APPOINTMENTS & SATURDAY MORNING SURGERY We offer a range of pre-bookable appointments between 7.20am and 7.30pm on various weekdays. We also offer pre-bookable appointments on some Saturday mornings. Please telephone reception to check for more information.

OUR WEBSITE www.moatfield.co.ukWe are very keen to ensure that you can rely on our website as a source of timely and accurate information. The practice has the opportunity to update this printed booklet twice a year. The website is updated regularly and immediately if there is urgent news that you should know about and includes information about the services we provide and much more.We encourage patients to take a look and to save it on your computer as a bookmark or in favourites. We shall be using the website to keep in touch with our patients in future.

Monday Tuesday Wednesday Thursday Friday

Dr Clarke am surgery clinic surgery no surgery surgery pm surgery surgery clinic no surgery surgery

Dr Patel am surgery no surgery surgery no surgery surgery pm no surgery no surgery surgery no surgery surgery

Dr Forrest am surgery no surgery surgery surgery surgery pm surgery no surgery surgery surgery surgery

Dr Pasan am surgery surgery surgery no surgery surgery pm surgery surgery surgery no surgery surgery

Dr Allen am surgery surgery no surgery no surgery no surgery pm surgery surgery no surgery no surgery no surgery

Dr Kane am surgery no surgery no surgery no surgery surgery pm surgery no surgery no surgery no surgery surgery

Dr Williams am no surgery no surgery no surgery surgery surgery pm no surgery no surgery no surgery surgery surgery

Dr Ashdown am no surgery no surgery surgery surgery surgery pm no surgery no surgery surgery surgery surgery

Dr Geh am surgery surgery no surgery surgery surgery pm surgery surgery no surgery surgery surgery

To advertise your business to our patients on low cost, easy payment terms call 0800 0234 196.

Sussex Health Caresupport for life

Sussex Health Care is an award-winning care organisation foundedin 1985. We now provide a hometo nearly 550 people across 16locations, mainly in West Sussex,offering care for older peopleand specialist care for adultswith varying disabilities.

Several of our care homes are inthe East Grinstead area, namely:

To find out more about our homesand the services we offer, contact:

Corrine WallaceHead of Operational Care Services

01403 217338

corrine.wallace@sussexhealthcare.co.uk

or visit our website for further detailswww.sussexhealthcare.co.uk

Award-WinningCare Homes

Care Homes for Older PeopleForest Lodge, Nutley, Nr Uckfield 01825 712514

Horncastle House, Sharpthorne 01342 810219

Care Homes for People with LearningDisabilities/Physical Disabilities/Neurological ConditionsBeechcroft Care Centre, East Grinstead 01342 300499Horncastle Care Centre, Sharpthorne 01342 813910Wisteria Lodge, Nutley 01825 714080

701-SHC E-Grin Ad A5 1:Layout 1 8/2/10 16:39 Page 1

MINOR IllNESSOur nurses run minor illness clinics on most days throughout the week. Many conditions can be dealt with by the nurse who is qualified to deal with problems such as abdominal pain, bites and stings, cystitis, diarrhoea and vomiting, earache, emergency contraception, eye problems, hay fever, infected wounds, injuries, rashes, sore throats and vaginal discharge, chest infections, back/knee/joint pain, impetigo, headaches, heartburn, rhinitis, sinusitis and other nasal problems, sore throat, tonsillitis and many more.Please tell the receptionist that you would like to make an appointment with the nurse prescriber.

HOW TO SEE A DOCTOR The surgery operates a telephone assessment system. To make an appointment, either telephone 01342 327555 or call at reception during surgery opening hours. On-line booking is available for which patients need to sign up by calling into the surgery. The appointment system combines book-in-advance appointments and a same-day telephone assessment. If you telephone on the day that you wish to be seen, the receptionist will take your details and a member of the clinical team will call you first to assess your medical need. The team has appointments available to book that are not open to receptionists. Please note that we cannot guarantee the doctor of your choice. Should you wish to see a particular doctor, we strongly recommend that you book in advance, but this may mean a wait of up to several weeks.Medically urgent cases will always be seen the same day.If you cannot keep your appointment do let us know so fellow patients benefit from the release of the appointment.Please make separate appointments if more than one member of the family is to be seen.Please make it clear if you are booking a medical examination so that you have a longer appointment at the correct time.The practice conducts regular staff training and as a result, on Friday mornings, the telephones are not open until 9.00am. We have an Appointments Leaflet that explains our appointments system to you. It is available to download from our website and is also available in hard copy from the surgery.

SURGERY HOURSMoatfield Surgery's telephone lines are open between 8.00am and 6.30pm, Monday to Thursday and 9.00am to 6.30pm on Fridays. The phone lines are not open at weekends. The surgery is closed for lunch between 12.45 and 1.30pm.

WHAT TO DO WHEN THE SURGERY IS ClOSEDThe surgery is closed from 6.30pm until 8.00am Monday to Thursday and 6.30pm until 9.00am from Thursday evening until Friday morning (between 8.00am and 9.00am on Friday mornings, we are contactable by telephone for emergencies only). If you require an urgent visit or urgent advice during these times, at weekends or public holidays, please telephone our surgery on 01342 327555. There will be a recorded message giving details of the telephone number you need to contact for the out-of-hours service, operated by NHS 111. If you wish to dial NHS 111 directly for advice, the number is 111. During our lunch closing time, 12.45pm until 1.30pm, we are contactable by telephone for emergencies only.Details of the local NHS Walk-in Centre open 8.00am - 8.00pm 365 days a year.Crawley Health Centre, Cross Keys House, 14 Haslett Avenue West, Crawley RH10 1HS Tel. 0300 999 3000 www.crawleyhealthcentre.co.uk

attract more business by placing your advert here. Simply call 0800 0234 196.

ADVERTISING FEATURE

Are You Thinking About Making A Will? Are you worried about what will happen to your Estate following your death?

Perhaps you want to make provision for your future or your loved ones.

Are you worried that sorting out your affairs will be complicated, expensive and time consuming?

Whatever your situation or age, it is very important to make clear legal plans for the future. At Mason & Beer you will find us personable, experienced and plain talking. We will carefully guide you through the process and we offer competitive and affordable fees.

So whether you are worried about making a Will, future nursing care, authorising your loved ones to assist you in the event of infirmity, Inheritance Tax or managing your or someone else’s Estate, do not leave it until it is too late.

We are located in the centre of East Grinstead. If you have concerns about visiting us we are able to arrange a home visit.

We also offer residential and commercial conveyancing services and family, children and matrimonial advice.

Call us today to make an appointment on 01342 311255 or

email us at enquiries@masonandbeer.com

www.masonandbeer.co.uk

Established in c1820

We have served the legal needs of the community for almost 200 years.

We offer legal expertise in a wide variety of legal work relating to:

• Businesses, Property Residential And Commercial

• Wills

• Probate

• Administration Of Estates

• Trusts

• Divorce/Separation/Cohabitation

• Children And Many Other Issues

We aim to provide an efficient friendly, caring and cost effective service.

We will listen carefully to you and will tailor our service to your particular needs.

For any clients with disabilities, special arrangements can be made to visit the office or alternatively home visits can be easily arranged.

Contact us on 01342 311255

or email enquiries@masonandbeer.com

Mason & Beer6 High Street, East Grinstead

West Sussex RH19 3AP

HOME VISITSAll doctors in the practice make home visits during the hours 8.00am - 6.20pm. Arrangements for visiting are made each day according to the availability of doctors and pressure of work in the surgery. Home visits generally involve a lot more of the doctor’s time than a surgery consultation; we would, therefore, ask you to request a home visit only when it is impossible for you to attend the surgery. We are always willing to make arrangements for patients to be seen without waiting if their clinical condition justifies it. Requests for home visits should be made before 10.30am where possible. Always state the patient’s full name and address and give brief details of the illness.

TElEPHONE CONSUlTATIONS RATHERTHAN VISITING THE SURGERY

If you ring up to make an appointment on the same day a member of the clinical team will call you first to assess your medical need. They will then work out with you the best way to help you. This might be advice on the phone, arranging a test or prescription or onward referral or arrange for a doctor or nurse to see you at the surgery today or another day. Please note that these urgent appointments are controlled by the clinical team and no other members of staff have access to these.Sometimes you may just want advice on medication. Please bear in mind that pharmacists spend five years at university, training to degree level in all aspects of medicines, and in such instances it might be more convenient to visit your local pharmacy for this sort of advice, particularly as there is no need to make an appointment.

REPEAT PRESCRIPTIONS If you need regular treatment your doctor may authorise the issue of repeat prescriptions. This means that your repeat prescriptions will be put onto our computer. When you receive your prescription you will also receive a tear-off portion giving details of your repeat medication. Please allow two working days to collect your prescription from the reception desk and three working days if you would like it to be sent to a pharmacy. Please DO NOT leave your prescription request until you have run out of tablets. There is a chemist in the building and there is a collection service available for the other chemists in the town. Please enquire at reception about this service. ‘Pharmacy 2U’ also offer an electronic prescription ordering and delivery service. Please ask for a form at the reception desk.Repeat prescriptions may be requested:

1. By using our website - www.moatfield.co.uk

2. By post, enclosing a stamped addressed envelope if the prescription is to be returned.

3. By submitting your request personally at the reception desk.

4. By fax on 01342 316240.

5. By email which is moatfield.surgery@nhs.netIn order to avoid mistakes and ensure your safety, we do not receive telephone requests for repeat prescriptions, unless you are housebound. Due to a high volume in the first few hours of the morning relating to appointments, home visit requests and emergencies, we ask you to raise prescription queries with our team after 11.00am.

To advertise your business to our patients on low cost, easy payment terms call 0800 0234 196.

ADVERTISING FEATURE

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Marcus WoodmanProfessional Mobile Massage Therapist

Spa treatments in the comfort of your own home

Soft Tissue Massage (Sports)Swedish Massage (Relaxation)

Indian Head MassageThai Foot Massage

Hot & Cold Stone TherapyHopi Ear Candling

Reiki Also Health & Fitness Exercises if required.

Telephone 07525 071 238 Or visit www.marcuswoodman.co.uk

I am within 5 minute’s drive from Moat Field Surgery

Free Consultation and £5 off the first treatment with this advert. Refer a family or friend and get a

further £5 off your next treatment.

What is Massage Therapy?Massage originated in China and is one of the oldest and simplest forms of therapy. It is a system of stroking, pressing and kneading different areas of the body, which can relieve pain, relax, stimulate, and tone the body.

Massage works on the soft tissues which can improve muscle tone. Although it normally affects those muscles just under the skin, the benefits may also reach the deeper layers of muscle and possibly even the organs. Of course, there is the added bonus that it also creates a pleasant sensation on the skin.

Massage can also help with a person’s mood and is known to reduce the symptoms of anxiety and depression.

A single massage will be enjoyable, but the effects of massage are cumulative and a course of massage treatments will bring the most benefits.

If a Massage Therapist is registered with the Complementary and Natural Healthcare Council (CNHC), you can be confident that they are properly trained, qualified and fully insured.

T: 01342 326063 E: jeffsmithtuition@yahoo.co.ukW: www.jeffsmithtuition.co.uk

SCIENCE AND MATHS TUTOR

Having problems with studying science & maths?

Worried about examination grades?I can teach you how to study

For patience and understanding from an experienced, friendly and qualified private tutor, based in East Grinstead,

please contact:Jeff Smith (BSc. Eng. A.M.I. Mech. E.)

10% discount for blocks of 10 hours paid in advance

Would your child benefit from private tuition?

It is a truism that all parents want the best for their child and this is never more apparent than when it comes to education. Often a child attaining just one grade higher than expected can make the difference between a child getting into the school of their choice or not. Research shows that parents can expect an improvement in grades when a tutor is recruited. If a child has been off school due to illness or is falling behind their peers then engaging a private tutor can help them to catch up again and give their confidence a welcome boost.

The most popular subject taught in this way is Math’s with 70% of all tuition being in this area, followed by English as the second most popular subject.

With the introduction of SAT’s, more parents of children in Key Stages 1 & 2 are looking to engage a private tutor. If you believe that your child would benefit from private tuition, contact a local tutor today.

PRESCRIPTION CHARGESPeople in the following categories are automatically exempt from prescription charges:

Children under 16, under 19 and in full-time education, men and women over 60 and people with certain chronic medical conditions. Pregnant women and women within one year of giving birth.

SEASON TICkETSIt is sometimes worthwhile to buy a season ticket for pre-payment of prescription charges.

Details on how to arrange this are printed on the back of your prescription side slip.

'FIT' CERTIFICATES You do not require a doctor’s Fit Note for any illness lasting six days or less. Your employer may, however, require you to complete a self-certification form. For any illness lasting longer than six days you will need to see the doctor for him/her to issue a Fit Certificate (which replaced the sick certificate in April 2010).The main difference between the old sick note and the Fit Note is now the doctor can advise the patient that he/she may be fit for work provided certain criteria are observed – whereas previously the patient might have been bound to an inappropriate time off work.

NEW REGISTRATION Patients are registered with the practice and not an individual doctor within the practice. However, you do have the right to express a preference as to which doctor you would like to see. To register as a patient please present in person with photo identification and a passport if you were born overseas, and proof of address. This must be in the form of a recently dated utility bill, lease document etc. We do not normally accept bank statements or credit card statements as proof of address.You must be ordinarily resident within our catchment area, an outline of which can found at the back of this booklet.Our registration pack contains a health questionnaire, which is confidential. Please complete as much as you can. This information enables our doctors to briefly assess your general health and familiarise themselves with your medical history.Once we have received your registration documentation, please allow five working days for the processing stage to be completed before making an appointment or requesting any medication. It may take several weeks for your paper record to reach the surgery.

CHANGE OF NAME AND ADDRESSPlease let us know as soon as possible of any change of name or address. Unless you do this the Primary Care Support Service may remove your name from our list of patients without letting you know.

TElEPHONE NUMBER, MOBIlE PHONE NUMBER, POSTCODE AND E-MAIl ADDRESS

Existing patients are asked to provide the surgery with their mobile phone number, postcode and e-mail address so we may record the information in their notes. New patients are asked the same questions during the registration process.

attract more business by placing your advert here. Simply call 0800 0234 196.

With dignity and respectR MEDHURST Funeral Directors have been serving the local community with dignity and respect for five generations, taking personal care of all aspects of funerals for families in sensitive times.

Now owned and operated by Rob and Laura Medhurst, alongside son Clive, the company pride themselves on offering the personal care and attention of an independent funeral directors.

“We can cater for all types of funeral, from the traditional to the most contemporary,” said company secretary Mary Lewis.

“Families will always receive the personal attention of Clive and Laura, who understand how difficult it can be to lose a loved one. We are there to arrange as much or as little as families require, ensuring that the wishes of themselves and the deceased are met.”

Their services range from booking times and professionals to arranging flowers and memorials, and making sure any donations are collected and passed on appropriately.

“We offer Pre-paid Funeral Plans through Golden Charter, which can take away some of the burden from those left behind in trying times,” added Mary.

R Medhurst Funeral Directors are available 24-hours day. For more information, call (01892) 770253.

R MedhuRsT Funeral Directors

“Let us personally take care of everything for you

at a sensitive time.”

Call 01342 315880 or 01892 770253 (24-hours a day)

Pre-paid Funeral Plans available through Golden Charter

R Medhurst Funeral Directors Vine House, High Street

Hartfield, TN7 4AD

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ADVERTISING FEATURE

happy Feet?Feet bear the brunt of our busy and hectic lifestyles – so good care of our feet is vital to ensure pain-free, lifetime usage.

Chiropodists and podiatrists specialise in assessing, diagnosing and treating abnormalities and diseases of the lower limb. They are involved with the total care of the feet. Proper care and attention of the feet is as important at an early age to ensure proper growth as it is in later life to keep feet functioning well.

Chiropodists and podiatrists are trained to prevent, correct or alleviate anything and everything that can go wrong with your feet and provide professional advice on proper foot care to patients of all ages and from all walks of life. They work closely with other medical practitioners in providing health care. Take care to choose a Health & Care Professions Council (HCPC) registered chiropodist or podiatrist and you are assured of receiving the highest standard of treatment from a fully trained and registered professional.

The FooT Lady LTdLook after your feet and they will look after you

Jacquie Woodhouse BSc (Hons) Podiatry/ITEC Reflexology

Lower limb specialistBasic chiropodyDiabetic foot checks & homecare adviseBiomechanical assessmentNail surgeryReflexology treatmentsCorns, callous, verrucae, fungal nail treatments and much much more! Part of a multidisciplinary team

HOME VISITS AVAILABLE FuLLy quaLiFied and FuLLy

insured

92 Railway Approach, East Grinstead, West Sussex RH19 1BP

Tel: 01342 317111Mobile: 07779 658869

email: thefootlady0@gmail.com

SUGGESTIONS/COMPlAINTS We constantly strive to give you the highest possible standard of service and we try to give you the best possible care and attention. If you have any suggestions or are unhappy about any aspect of our service please contact the practice manager for patient services, Ms Tessa Clarke. We operate a practice complaints procedure as part of the NHS system for dealing with complaints. We have a Complaints Leaflet if you require more information and details of the procedure and this is available in our patient waiting room or from our website.

THE NHS CONSTITUTION Your rights and responsibilities

Access To Health Services • You have the right to receive NHS services free of charge, apart from certain limited exceptions sanctioned by Parliament.• You have the right to access NHS services. You will not be refused access on unreasonable grounds.• You have the right to expect your local NHS to assess the health requirements of the local community and to commission and put in place the services to meet those needs as considered necessary. • You have the right in certain circumstances to go to other European Economic Area countries or Switzerland for treatment which would be available to you through your NHS commissioner. • You have the right not to be unlawfully discriminated against in the provision of NHS services including on grounds of gender, race, religion or belief, sexual orientation, disability (including learning disability or mental illness) or age.

Quality And Care • You have the right to be treated with a professional standard of care, by appropriately qualified and experienced staff, in a properly approved or registered organisation that meets the required levels of safety and quality. • You have a right to expect NHS organisations to monitor, and make efforts to improve, the quality of healthcare they commission or provide. • You have the right to drugs and treatments recommended by NICE for use in the NHS if your doctor says they are clinically appropriate for you.

Nationally Approved Treatments, Drugs And Programmes • You have the right to drugs and treatments recommended by NICE for use in the NHS if your doctor says they are clinically appropriate for you.• You have a right to expect local decisions on funding of other drugs and treatments to be made rationally following a proper consideration of the evidence. If the local NHS decides not to fund a drug or treatment you and your doctor feel would be right for you, they will explain that decision to you. • You have the right to receive the vaccinations that the Joint Committee on Vaccinations and Immunisation recommends that you should receive under an NHS-provided national immunisation programme.

To advertise your business to our patients on low cost, easy payment terms call 0800 0234 196.

CARE HOME FOR

OLDER PEOPLE

• CARE

• COMFORT

• PEACE OF MINDLONG TERM, RESPITE & HOLIDAY CARE

01342 333900www.littlefair.net

WARBURTON CLOSE, EAST GRINSTEAD, RH19 3TX

CARe COMes FIRsT AT LITTLeFAIR

LITTLEFAIR Care Home is a purpose-built, independently owned care home for older people close to East Grinstead town centre.

It offers residents the opportunity to enhance their quality of life by providing a safe and manageable environment.

The qualified staff respect each individual’s right to maintain their independence.

They provide support and stimulation to help maximise the physical, intellectual and emotional well-being of each resident.

The home has 41 individual bedrooms, many of which are en-suite and all of which are decorated to a high standard. Each room has TV and a telephone and is equipped with a modern care call system. Both the quadrangle and wildlife gardens provide peace, tranquillity and space for relaxation.

A wide and varied menu is served in our beautiful dining room with all food prepared freshly on the premises. Special dietary requirements are catered for.

The staff, managed by Sue Dorman, are proud to offer a high standard of care to every resident. For more information call us on 01342 333900 or go to www.littlefair.net

ADVERTISING FEATURE

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Rainbow Care has been providing professional home care services in West Sussex and surrounding areas for over a decade now.

Following an initial enquiry we will visit you to discuss your needs or those of your relative or friend, this assessment meeting being completely free of charge and placing you under no obligation.

• Caring for you in the comfort of your own home

• All staff CRB police-checked

• Fully trained staff, who undergo refresher courses

• Flexible and friendly service

• Member of the United Kingdom Homecare Association (UKHCA)

• Registered with the Commission for Social Care Inspection (CSCI)

Bullrush Farm, Coombe Hill Road, East Grinstead, West Sussex RH19 4LZ

Tel: 01342 302008 Tel/Fax: 01342 327888

RAINBOW CARELTD

QuALITY CARe OveR The RAINbOW

RAINBOW Care Ltd, established in August 1996, offers domiciliary care in and around the East Grinstead area.Many people who are getting older or who have a disability prefer to retain their independence and remain in their own home. Domiciliary care refers to a range of services provided to a person in their own home to enable them to continue living as actively and independently as possible.Personal care, bathing, showering, cleaning, preparing meals, and shopping are all part of what domiciliary care provides. It can also include accompanying a person to essential appointments such as to see the doctor or optician. Rainbow’s aim is to meet each individual’s particular needs in their own homes. All their home care users have decided against a care home or other institutional care. Instead, with the aid of Rainbow, they are enjoying an independent, dignified lifestyle and a settled future in their own home. All Rainbow Care Ltd’s staff are fully qualified, receive on-going training and have enhanced CRB clearance. For more information call Rainbow Care Ltd. on (01342) 302008.

Informed Choice • You have the right to choose your GP practice and to be accepted by that practice unless there are reasonable grounds to refuse, in which case you will be informed of those reasons. • You have the right to express a preference for using a particular doctor within your GP practice and for the practice to try to comply.• You have the right to make choices about your NHS care and to information to support these choices. The options available to you will develop over time and depend on your individual needs.

Complaint And Redress • You have the right to have any complaint you make about NHS services dealt with efficiently and to have it properly investigated.• You have the right to know the outcome of any investigation into your complaint.• You have the right to take your complaint to the independent Health Service Ombudsman if you are not satisfied with the way your complaint has been dealt with by the NHS. • You have the right to make a claim for judicial review if you think you have been directly affected by an unlawful act or decision of an NHS body. • You have the right to compensation where you have been harmed by negligent treatment.

Your Responsibilities

• You should recognise that you can make a significant contribution to your own and your family's good health and well-being and take some personal responsibility for it.

• You should register with a GP - the main point of access for NHS care.

• You should treat NHS staff and other patients with respect and recognise that causing a nuisance or disturbance on NHS premises could result in a prosecution.

• You should provide accurate information about your health, condition and status.

• You should keep appointments or cancel within reasonable time. Receiving treatment within a maximum waiting time may be compromised unless you do.

• You should follow the course of treatment which you have agreed and talk to your clinician if you find this difficult.

• You should participate in important public health programmes such as vaccination.

• You should ensure that those closest to you are aware of your wishes about organ donation.

• You should give feedback - both positive and negative - about the treatment and care you have received including any adverse reactions you may have had.

Data Protection Act 1998

The Data Protection Act 1998 governs the use of personal information. The Data Protection Act 1998 gives you the right to:

a) know how we use your personal health information;

b) object to our use of your information;

c) ask us to change or restrict the way we use your information;

d) access any personal information that we may hold on you.

attract more business by placing your advert here. Simply call 0800 0234 196.

FBS

ALEX JONESFuneral Directors & Monumental Masons

Renowned Caring Service

Offering Day & Night Attention

Home Visits Available Pre-Paid Funeral Plans Beautiful Private Chapel of Rest Monumental Masonry

Forest Row: 01342 8223991 Ashdown Court, Lewes Road, Forest Row, East Sussex RH18 5EZ

A TOTALLY INdePeNdeNT FAMILY CONCeRN

Gum disease is known as the silent disease.

Did you know 90% of the public suffer from gum disease and if left untreated it can

deprive you of your smile?

Gum disease is also associated with other illnesses such as diabetes, cardiovascular

disease and rheumatoid arthritis.

Your local dentist can help you to protect your smile & your health.

Let our practicepublicationspromote your business for you!

To place a business building advertising feature in our vitally

important Practice Bookletsand appointment Cards

simply phone Jenny Mellenchipnow on 0800 612 1516

Under the Data Protection Act 1998, we have a duty to protect personal health information. This information is securely held, closely monitored and managed according to strict guidelines.

Access to personal health information is only given on a strict need to know basis and there are formal authorisation processes in place to gain access to the data. All our staff are legally and contractually obliged to respect confidentiality and are provided with a data protection policy outlining confidentiality rules which state how personal data is handled, stored, transmitted and disposed of.

VIOlENT AND ABUSIVE BEHAVIOURAll our staff are here to help you.Our staff have the right to work in a safe and secure environment and we, as employers, have the legal responsibility to ensure the provision of that safe and secure environment. On that basis the practice will not tolerate:• Verbal abuse to staff which prevents them from doing their job or makes them feel unsafe. • Threats of violence or actual violence to a GP or a member of his or her staff.The practice GPs have the right to remove from their list with immediate effect any patient who behaves in the above manner.

INVESTIGATIONS We receive the results of blood tests, X-rays and correspondence from local hospitals throughout the day. They have to be checked by your doctor, so please telephone for details after 2.00pm. Results can take from between three days to three weeks to reach the practice.

ACCIDENT AND EMERGENCY East Surrey Hospital, Redhill - A & E open 24 hoursPrincess Royal Hospital, Haywards Heath - A & E open 24 hoursCrawley Hospital - Walk-in Centre - minor injuries open 24 hoursQueen Victoria Hospital, East Grinstead - minor injuries open 8.00am to 10.00pmThese departments should be used for emergencies only, when there has been an accident or when a severe acute illness develops and you cannot find a doctor. If you require an ambulance please dial 999.

GENERAl PRACTICE REGISTRARS, FOUNDATION DOCTORS AND MEDICAl STUDENTS

The practice is an approved training practice and undertakes the teaching and training of doctors. Our service benefits greatly from attached Registrars, who are fully trained doctors wishing to specialise in family medicine. Foundation doctors are fully qualified doctors who are rotating around various specialties to increase their experience. Some may choose to go on to do further training to become a GP. Medical students also join us during their training to become a doctor. All are closely supervised and assessed throughout their time with us. They will have longer appointment times.

COMPUTERISATION At times you may be asked to complete a patient questionnaire so that we can update our patient records. Accurate record keeping is essential and is to everyone’s advantage. It holds the key to many benefits, particularly in preventative medicine. The practice is registered under the Data Protection Act and patients can be assured that confidentiality will remain our prime concern.For routine audit purposes, representatives of the Primary Care Support Service will be required to look at patients’ medical records. The auditors may not be medically qualified but are all bound by their contract of employment to respect confidentiality. However, if you do not wish your notes to be used in this way, please inform us at the front desk and your notes will be annotated accordingly.Insurance companies and solicitors will ask for access to your medical records in certain circumstances, eg mortgage applications and accidents. We will only release this information if we have your signed authority to do so.Under the Access to Health Records Act you are entitled to view your health records. Please check the fee we charge for this with the receptionist.

HEAlTH PROMOTION

We encourage all of our patients to share the responsibility for their health, both in preventing disease and in treating existing disease. Prevention really is better than cure. Many of the more serious diseases can be prevented by a healthy lifestyle and without the need for drugs. Please feel free to discuss with us both your general health and lifestyle and to ask for advice. We keep a large supply of free literature on a variety of health topics. Always adhere to the medicine regime as prescribed by your doctor and seek advice before making any changes.

SMOkING CESSATION

Smoking is the single largest preventable cause of ill health in this country. It is a major cause of cancer, heart attacks, angina and chest diseases.Do you want to stop smoking?Have you got some will power?Are you available for regular monitoring and support?If so, book into one of the Stop Smoking Sessions:Individual help and counselling by practice nurses can be arranged on most days but must be booked in advance.Advice and information is available on nicotine replacement therapy and Zyban. Please ask a receptionist for details of when we hold our Stop Smoking Clinics.

NON-NHS SERVICES AND FEES

The practice provides several services that are not contracted for and paid for by the NHS - such as private sick notes, insurance claim forms, fitness to travel letters etc. Because of this, the practice charges a fee for these services. The charges are in line with British Medical Association recommendations. Patients are advised that these charges are payable in advance of any requests being actioned.

SUPPORT STAFF

PRACTICE NURSESPractice nurses are available in the treatment room every morning and some evenings. You may make an appointment to see the nurse if you have a problem that does not require a doctor, such as dressings, injections before going abroad, blood pressure checks, cuts and ear syringing, or information about diet, alcohol or smoking.

THE COMMUNITY MIDWIFEPlease contact the community midwife after you have seen a GP (who must refer you to the midwife) as soon as your pregnancy is confirmed. She is available weekday mornings between 8.30 and 9.30am on 01444 441881 Ext 8414 .

COMMUNITY NURSESDistrict nurses are attached to the practice and visit patients who are confined to their home and require nursing care. Patients can be referred by the surgery by self-referral or by the hospital if nursing care is needed on discharge. They can be contacted by telephoning ONECALL on 0845 092 0414.

HEAlTH VISITORSThe health visitors can give advice on health care, particularly to expectant mothers and small children. If you have a problem affecting your health they can put you in touch with sources of help. Health visitors may be contacted on weekdays by telephoning 01342 711295.Clinic TimesEast Grinstead Health Clinic (not Moatfield Surgery) - Tuesday 9.30 - 11.30amChildren Family Centre (Blackwell Farm Road) - Friday 9.30 - 11.00am

If you have any queries, please contact the health visitors directly on 01342 711295.

CARER SUPPORT WORkERA carer support team is attached to the surgery. They can provide information about:

• Personal care • Safety • Transport

• Respite care • Benefits • Meals

• Shopping • Support groups • Emotional support

If you would like to contact the team, please telephone the surgery on 01342 327555 and leave your name and telephone number or call 0300 028 8888 and leave a message so that they can contact you directly.

FRIENDS OF MOATFIElD - THE PPGThis is an active group within the surgery. Every patient is automatically a member of the group and the committee would be pleased to hear from anyone who would like to get involved. Details are available from the practice website or the notice board.

MANY OTHER SERVICES AVAIlABlEWe offer many other services in addition to these listed here. Please check our website or ask at reception for more details.ASTHMA ClINICTo help and advise patients who suffer from this complaint. Doctor and practice nurse - currently Wednesday afternoon with Dr Clarke and Monday afternoon and Friday morning with our asthma nurse, Laura Ireland. The clinics might change at some point in the future so please check with the receptionist.DIABETIC ClINICDoctor and practice nurse - Fridays. Patients are asked to have their yearly blood test two weeks prior to appointment. An external specialist diabetic nurse sees patients at Moatfield Surgery to support them in taking control of their diabetes care.CERVICAl SMEAR ClINICCervical screening reduces the risk of developing cervical cancer; it is not a test for diagnosing cervical cancer. It is a test to check the health of the cervix, which is the lower part of the womb (often called the neck of the womb).We offer the test to all women aged 25-64. This entails women being invited every 36 months in the age group 25-49 and every 60 months for women aged 50-64. Appointments should be made when the patient is mid-cycle of her menstrual period.MATERNITY CAREMidwife's antenatal clinic - Tuesdays and Thursdays.ANTICOAGUlANT ClINIC (INR ClINIC)The practice nurses are overseen by Dr Pasan. Patients on anticoagulant therapy are monitored regularly and dosages are changed accordingly using a finger-prick method of blood sampling and the results entered into a computer software decision support database. The patient has the convenience of a local service and a rapid assessment of INR and future dosage regime all within a 10-minute appointment. Patients must bring their yellow record book and let the clinic nurse know if there is any change in their medication.MINOR SURGERYThe doctors offer a minor surgery service for many procedures, including in-growing toenails, removal of warts, verrucae and other small lumps and bumps. Please make an appointment with your doctor to discuss this.TRAVEl ClINICConsult the practice nurse at least eight weeks before you are due to travel for advice on vaccines.Please make an appointment at reception. There is a charge for some vaccines and vaccination certificates. Surgery travel leaflets are available.The surgery has been approved by the Department of Health as a yellow fever vaccination centre.CHIlD HEAlTH DEVElOPMENTThe doctors perform development checks on children up to the age of 3 ½. The health visitor will let you know when to attend.

IMMUNISATION ClINIC (CHIlDREN)Practice nurse at the surgery - Thursday 9.30am - 12 noon.The Childhood Immunisation Schedule

When to immunise Diseases protected against Vaccine given

Two months old Diphtheria, Tetanus, Pertussis DTaP/ IPV/Hib (whooping cough), Polio, Haemophilus influenzae type b (Hib) Pneumococcal infection Pneumococcal vaccine (PCV)

Three months old Diphtheria, Tetanus, Pertussis, DTaP/IPV/Hib Polio and Haemophilus influenzae type b (Hib), Meningitis C Men C

Four months old Diphtheria, Tetanus, Pertussis, DTaP/IPV/Hib Polio and Haemophilus influenzae type b Meningitis C Men C Pneumococcal infection PCV

Around 13 months old Haemophilus influenzae type b Hib/Men C and Meningitis C Measles, Mumps, MMR and Rubella (German Measles) Pneumococcal infection PCV

Three years and four months Diphtheria, Tetanus, Pertussis and Polio DTaP/IPV or dTaP/IPVto five years old Measles, Mumps, Rubella MMR

13 to 18 year old Tetanus, Diphtheria and Polio Td/IPV

HEART ClINICThe practice nurses hold heart clinics during the week. Please check with the receptionist for the days and times.

FlU AND PNEUMOCOCCAl IMMUNISATION

Does age affect the risk of flu?Yes. If you are aged 65 years or over, you are at higher risk.

Who is at Risk?If you are aged 65 years or over if you are on regular inhaled steroidsIf you have a chronic respiratory disease (including asthma)If you have chronic heart diseaseIf you have chronic renal diseaseIf you are diabeticIf you have a weak immune systemIf you live in a long-stay residential or nursing homeIf you have a chronic liver diseaseIf you are a carer

DO I NEED TO BE PROTECTED AGAINST PNEUMOCOCCAl INFECTION?Everybody aged 65 and over should now be immunised to help protect them against pneumococcal infection which can cause diseases such as pneumonia, septicaemia (blood poisoning) and meningitis.Please phone Moatfield Surgery during September to make an appointment if the above applies to you. This is a one-off vaccine and there is no need for repeat doses.

FAMIlY PlANNING SERVICES* Confidential advice and a full range of family planning services are available at Moatfield.* All doctors are qualified in family planning. Nurse Practitioners are also qualified in family

planning other than in coils.* You can see any doctor you wish, who may not be the doctor you are registered with.* Emergency contraception (also known as the 'morning after pill') may be taken up to three days after unprotected sex. The earlier it is used the more effective it is. If needed, then do make an appointment within this time. If there are no routine appointments then tell the receptionist that this is an emergency. Pharmacies provide a walk-in service at your convenience.

NON-NHS EXAMINATIONSSome medical examinations are not contracted and not funded by the NHS, for example, medical examinations for special reasons such as employment, fitness to drive or insurance. The practice charges a fee for these services. Because they are not NHS appointments they are generally not carried out during routine surgery times. A special appointment must be made with the doctor and the receptionist will let you know the fee involved.

DOMESTIC VIOlENCE - DROP-INThe East Grinstead Domestic Violence Information Shop is now open every Wednesday9.30 to 11.30am. You can drop in to the East Grinstead Health Centre, St. Michael’s Road or call 07790 784704 and access advice through self-referral during the opening hours. The Women’s refuge which can provide advice and help through the week is on telephone number: 01403 750499. The Saturn Centre, based at Crawley Hospital, (tel: 01293 600469) also has information and help available during the week.The National Domestic Violence helpline number is 0808 2000 247. Always dial 999 in an emergency or call the National Domestic Violence Helpline when the Information Shops are closed. For details on the other Information Shops, and general domestic violence/abuse awareness, please visit: www.westsussex.gov.uk/dv

USEFUl TElEPHONE NUMBERSServices in your area - Community Wellbeing Hub......................................01444 477191NHS West Sussex ........................................................................................01903 7084001 The Causeway, Goring-by-Sea, Worthing, West Sussex BN12 6BT

NHS 111 ......................................................................................................................111

Care Quality Commission, Newcastle .........................................................03000 616161

Vulnerable Children or Adults .....................................................................01243 642555

National Domestic Violence (24-hour helpline) ..........................................0808 2000 247

Queen Victoria Hospital ..............................................................................01342 414000

Crawley Hospital .........................................................................................01293 600300

East Surrey Hospital .....................................................................................01737 768511

Maidstone and Tunbridge Wells Hospital .....................................................01892 823535Pembury Hospital ........................................................................................01892 823535Princess Royal Hospital ...............................................................................01444 441881Boots (The Chemist Ltd), 40-46 London Road .............................................01342 323405Lloyds Chemist, Moatfield Surgery, St Michael’s Road ..................................01342 322239Sainsbury's Pharmacy, Brooklands Way .......................................................01342 302295 Waitrose Pharmacy, West Street ..................................................................01342 314848Felbridge Pharmacy (Day Lewis), The Parade ...............................................01342 313840CRUSE Bereavement Counselling ...............................................................0300 311 9959Samaritans ...................................................................................................0845 7909090Patient Advice & Liaison Service .................................................. 01293 600 300 ext 3965(For complaints & concerns regarding any aspect of your care) .......................................... .................................................email: ws-pct-nwscapals@nhs.net Carers - Information & Support ..................................................................0300 028 8888Drug or Alcohol Misuse (Addiction) ............................................................01293 649870 ................................................................ 01293 657015/649860Registrar Of Births And Deaths ....................................................................01243 642122Social Services .............................................................................................01243 642555Citizens Advice Bureau ...............................................................................0844 477 1171Library .........................................................................................................01342 332900Age UK (East Grinstead & District) ...............................................................01342 327046Alcoholics Anonymous .......................................................0845 769 7555/01273 203343Al-Anon – for families, carers and friends of alcoholics ..............................0207 403 0888Relate (Marriage Guidance) ........................................................................0300 100 1234

SElF TREATMENT OF COMMON IllNESSES AND ACCIDENTSMany common aches and pains can be simply treated at home without the need to consult a doctor.BACk PAINBack pain causes 13 million working days to be lost in Britain each year. The spine supports the whole weight of the upper body so it is understandable that it sometimes goes wrong. Because of the complex nature of the spine it is advisable to consult your doctor if back pain persists for more than a few days, or if the pain has been caused by abuse ie lifting excessively heavy weights etc. BURNSApply large quantities of cold water to the affected area as soon as possible and maintain this until the pain subsides. This may take as long as 15 minutes! If the skin is unbroken but blistered, apply a loose, dry dressing.COlDSEven in this day and age there is still no magic cure for the common cold. Go to bed, take plenty of drinks. If you have a headache or are feverish, take aspirin or paracetamol. Do not bother to take antibiotics as these will have no effect! DIARRHOEAIn adults, diarrhoea is usually caused by a viral infection and is therefore unable to be treated directly. The symptoms can usually be eased by drinking plenty of fluids.Consult your doctor if the symptoms persist for more than a few days.

Diarrhoea in very young children and babies needs careful attention. Most babies have loose bowel action during their first six months due to their predominantly liquid diet. Sudden bouts of unusually watery diarrhoea should be treated by taking the baby off solids and increasing fluids. If the symptoms persist for more than 24 hours, or are accompanied by vomiting, a rash or weakness, consult your doctor.SPRAINSTreat with a cold compress, containing ice if possible, for 15 to 30 minutes to reduce the swelling. Then firmly apply a crepe bandage and give the sprain plenty of rest until all discomfort has subsided. Further strain will inevitably lead to further swelling and a longer recovery period.NOSEBlEEDSSit in a chair, lean forward with your mouth open, and pinch your nose just below the bone for approximately 10 minutes, by which time the bleeding should have stopped. Avoid hot drinks or hot food for 24 hours. If bleeding persists go to casualty.MINOR CUTS AND GRAzESWash the wound thoroughly with water and a little soap. To stop bleeding apply a clean handkerchief or dressing firmly to the wound for about five minutes. Cover with a clean dry dressing.SUNBURNCalamine lotion will relieve the irritation whilst paracetamol will also help.Children are particularly susceptible to sunburn and great care should be taken to avoid over-exposure to the harmful effects of the sun.INSECT BITES AND STINGSAntihistamine tablets can be obtained from the chemist without prescription and will usually relieve most symptoms.Note: bee stings should be scraped away rather than ‘plucked’ in order to avoid squeezing the contents of the venom sac into the wound.HEAD lICEThese creatures, contrary to popular belief, prefer clean hair and are, therefore, not a sign of poor personal hygiene. Contact health visitors or school nurses for advice on treatment.GERMAN MEASlES (RUBEllA)The rash appears during the first day and usually covers the body, arms and legs in small pink patches about 2-4mm across and doesn’t itch. No other symptoms are usually present apart from occasional aching joints. It is infectious from two days before the rash appears, until the rash disappears in about four or five days from that date. The only danger is to unborn babies and, therefore, it is important that all contacts are informed in order that anyone who may be pregnant can contact their doctor. Immunisation can prevent this disease.MEASlESThe rash is blotchy and red and appears on the face and body around the fourth day of illness. It is at its most infectious from two or three days before the rash appears until eight or ten days after that date. Immunisation can prevent this disease.

FREEDOM OF INFORMATION – PUBlICATION SCHEMEThe Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to make available. Please ask at reception.

ZZ/JC 06.15 D42829R/RP

The practice would like to thank the various advertisers who have helped to produce this booklet. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.

FBS

The practice would like to thank the various advertisers who have helped to produce this booklet. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.

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