experience, solutions, results 1

Misys & HCL – Excellence through Partnership

Tim Goodhind – Senior Director, Solution Consulting

30 November 2010

experience, solutions, results 22

Misys – In Summary

*Revenues from continuing operations for year

ended 31 May 2010 Exchange Rate: £1:$1.59

Market PositionAward-winning solutionsNo.1 in Capital Markets

Leader in BankingFirst mover in Open Source

Global FootprintCustomers in more than 120 countries,

36 Offices around the WorldOver 250 partners across the globe

Installed Base1,200 financial institutions, including

every one of the world’s top 50 banks

Substantial Expertise30 years experience providing solutions

to the financial services sector

$1.25bn revenues* (£782m)3,500+ employees,

Misys: Listed on LSE (MSY.L)

experience, solutions, results 3experience, solutions, results 3

Misys Solution Offering Unrivalled coverage of customer requirements

Universal, Retail and Wholesale Banking

Mortgages

Limits 

Commercial Consumer

Syndication Leasing Loan Trading

Origination Collections

K

Lending WealthManagement

Channels

Branch Internet Mobile ATM / Point of Sale Call Centre

MIS / BI

Infrastructure

Process Design SOAProduct Lifecycle Management Interface Mgmt Operational

ReportingDocument & Image Mgmt

Security & Audit

Global 24/7Operations

Global CRM / Data Warehouse Global GL / ERP

Global Systems

Risk & Compliance

MarketRisk

CreditRisk

Operational Risk

Liquidity & ALM

Economic Capital

KYC/Monitoring

Treasury & Capital Markets

Treasury FX/MM

Structured Products

Cross Asset trading

Equities Fixed Income

DerivativesSupply Chain Mgt

LC’s

Factoring

Trade Services

Guarantees

SWIFT

RTGS

BACS/CHAPSSettlements 

Sweeps

Money Transfers

Direct Debits& Credits

Domestic/Foreign

Payments & Messaging Cash Pooling

Collateral Mgmt

Products and Services

Fees &Charges

Current AccountsSavings / Deposits

InterestCalculations

ConsumerLending

experience, solutions, results 4

Misys Turnaround - Into the leadership phase

Healthcare

Treasury & Capital Markets

Banking

4

Gartner leadership quadrantMicrosoft cloudpartnership BankFusion patent

Sell side leader

Buy side leader: Sophis acquisition

Value crystallised by sale of Allscripts and return of capital

Lead

Get Fit

Lead

Lead

Get Fit

Win More

Get FitWin More

Win More

experience, solutions, results 5

The 360 Degree Partnership

Internal Systems & Infrastructure• Data Centre consolidation/operation• MISAP Programme• Remote Infrastructure management• Application support (SFDC)

Product Engineering/Delivery• Co-development fixed and flexible

resourcing (Banking/Capital Markets)• Over 150 FTEs • Quality improvements/testing • Upgrade factories/solution centres• CoE for Mobile/Summit Solutions

experience, solutions, results 6experience, solutions, results 6experience, solutions, results 6

Partnering to win and lead

Dep

th o

frel

atio

nshi

p

CustomerValue

Value Net

Customer Value

PropositionAgent

DeliveryPartner

SolutionPartner

TechnologyPartner

Influencer/ Consultant

System Integrators

Reach

Scale

Depth

Co-investing with our partner network to expand coverage

Extending our support and implementation resource

Driving deeper customer relationships with full-service partners

One team in front of the customer

The combination of Misys market leading applications and HCL’s world class process and outsource knowledge will enable us to be more responsive in reacting to our customers’ needs, lower the total cost of ownership or our solutions without compromising on quality.

experience, solutions, results 7

The 360 Degree Partnership

Internal Systems & Infrastructure• Data Centre consolidation/operation• MISAP Programme• Remote Infrastructure management• Application support (SFDC)

Product Engineering/Delivery• Co-development fixed and flexible

resourcing (Banking/Capital Markets)• Over 150 FTEs • Quality improvements/testing • Upgrade factories/solution centres• CoE for Mobile/Summit Solutions

GTM Relationship• Created in APAC Nov 2008, extended

to Europe/Americas• Integrated loan solution with HCL’s

capital stream solution.• Double digit engagements • Double digit millions of value for both

partners

Proposition Development• Managed Services Offering• Target Operating Model • Ring Fence Development Team• Regression Testing & Ring Fence• Global scale and coverage model• Increase implementation efficiency

experience, solutions, results 8

Delivering Customer Value

End To End Delivery Minimise project risk

Speed to MarketRelationship

Unique Consortium valueResource scale & skills

Consortium:Partner:Program Managment, BPRHCL:Interfaces, data migration, testingMisys:SMEs; solution owner

Multi-million; multi-year engagement Significant payback for customer

c.3,000 Mandaysc.22 team C 2/3 year multi phase projectGlobal (London, NY, Asia)

Leap in STP rates/speed of exception handling10 x Volume Processing

Consolidated Infrastructure Packaged rather than bespoke

Consolidated support model

DecisionCriteria

Key Objectives

ConsortiumRole

Financial Metrics

DeliveryMetrics

Platform for further engagements

CompetitionErnst & Young / Infosys

IBM / Calypso

experience, solutions, results 9experience, solutions, results 9

Results

80

100

120

140

160

180

2007 2008 2009 2010

Banking

TCM

Misys

• 30% Cost Reduction from Data Centre Consolidation under budget with improved quality• Implementation of SAP enabled back office system consolidation• Significant quality improvement and reduction in maintenance backlog by 250%• Embedded development team enabling faster development and customer responsiveness• Increased R&D Spend by 40% (£30m) in 3 years • Created new service propositions and joint customer engagement driving incremental revenue

>£20m• Increased customer value and capability

Customer Satisfaction IndexMisys Group =100 in May 2007

18% compound improvement

experience, solutions, results 10

Lessons Learned

• Alignment of expectations/metrics and goals• Focus on the customer proposition• Opportunities critical to driving engagement • Bottom up as important as top down engagement• Standard approaches/common language matters• Partners are not customers

experience, solutions, results 11

experience, solutions, results