millenial schmillenial bridging the generation gap in...
TRANSCRIPT
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Millenial Schmillenial
Bridging the Generation Gap in Awesome Training for Lawyers
#APP10
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Presenter:
Susan Wagner Of Counsel and Director of Professional Development Baker, Donelson, Beaman, Caldwell & Berkowitz, PC
Millennial Score 51
Baby Boomer
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Presenter:
Monica L. Sandler, MCT, MCOM National Director of Training Attorney Resource/Dallas, Inc.
Millennial Score 76
Generation X
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Presenter:
Michelle Spencer Senior Trainer Bracewell & Giuliani LLP
Millennial Score 82
Generation X
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Presenter:
Ashley Hutto-Schultz Associate Morrison & Foerster LLP
Millennial Score 90
Gen Y / Millenial
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What is successful training? an unscientific definition
1. Attendance: they come
2. Engagement: they listen and participate
3. Implementation: they try at least some of what they have learned
4. Conversion: they sell others on your training – and even teach others what they have learned
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Generations and Their Traits
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Traditionalists / Silent 1922-1945
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Baby Boomer 1946-1964
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Generation X 1965-1980
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Gen Y / Millenial 1981-2000
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Generation Z / Digital Natives 2001-Present
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Do you identify with your generation?
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TECH IS SOCIAL
What is different about younger generations?
FOCUS LEARNING
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Millenials at Work A Quick Comparison
FRUSTRATED BY: Ages 18-24
Other Age Groups
Wasting time searching for documents
38% 28%
Figuring out who has specific information about a project or task
33% 17%
Trying to find my co-workers’ contact details
24% 10%
http://insights.wired.com/profiles/blogs/the-rise-of-the-millennial-workforce
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Millenials at Work A Quick Look
51% Keep work documents on
personal laptops 31% Use
Dropbox to store work documents
42% Store work files on
personal smartphones
11% Keep enterprise documents on personal
tablets
http://insights.wired.com/profiles/blogs/blurred-lines-device-security-and-ownership-in-the-post-pc-era
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University of Colorado Law School The Tech Lawyer Accelerator Program
• Four Weeks
• Vetted 2Ls Only
• Goal: Provide students with Tech Skills
• School Designed Curriculum
• Legal Tech Audit – Law School Edition
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What They Got
• A video-conference Key Note from D. Casey Flaherty
• A full day of training
• Possible Brain Damage
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What They Did
• A Concept Check
• A Skills Demonstration
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What is The Purpose?
What is the purpose of the LTA - LSE? The overall purpose is to offer a starting point for law students to organize their considerable personal knowledge of technology and learn to leverage the business features required to be successful in the practice of law.*
*Reprinted with permission from
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First Round Results – June 2, 2014 Quite what we expected
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1. Attendance
• Too busy
• Client work takes priority
• They think it will be too hard or too easy
• Can’t imagine how it will help them
• No consequences
Are lawyers more challenging to train? What makes lawyer training different?
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2. Engagement
• The myth of multitasking
• Smart phones/staying connected with clients
• Not seeing how it will help them
• No consequences
Are lawyers more challenging to train? What makes lawyer training different?
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3. Implementation
• Immediately swept up by email, client demands
• Forget what they’ve learned before they get it set up
• Still can’t see how it will help them
Are lawyers more challenging to train? What makes lawyer training different?
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What is different about lawyers?
Lawyer Personality Traits
Source: Dr. Larry Richard, LawyerBrain LLC, 1998
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50
82
0
10
20
30
40
50
60
70
80
90
General Public
Lawyers
Abstract Reasoning Ability to detect and theorize fact patterns and cause-effect relationships that are not readily apparent
Source: Dr. Larry Richard, LawyerBrain LLC, 1998
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50
71
0
10
20
30
40
50
60
70
80
General Public
Lawyers
Urgency Impatience, a need to get things done, a sense of immediacy
Source: Dr. Larry Richard, LawyerBrain LLC, 1998
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50
89
0
10
20
30
40
50
60
70
80
90
100
General Public
Lawyers
Autonomy Resist being managed; dislike being told what to do; prize independence
Source: Dr. Larry Richard, LawyerBrain LLC, 1998
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50
90
0
10
20
30
40
50
60
70
80
90
100
General Public
Lawyers
Skepticism Pervasive questioning of facts and authority; sometimes cynical, judgmental, argumentative, and self-protecting
Source: Dr. Larry Richard, LawyerBrain LLC, 1998
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50
30
0
10
20
30
40
50
60
General Public
Lawyers
Personal Resilience Low resilience = defensive, resist accepting feedback, hypersensitive to criticism
Source: Dr. Larry Richard, LawyerBrain LLC, 1998
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50
12
0
10
20
30
40
50
60
General Public
Lawyers
Sociability Desire to connect with people; comfort in initiating new relationships, having emotional conversations with others
Source: Dr. Larry Richard, LawyerBrain LLC, 1998
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Attorney Personality Traits
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MORE SKEPTICAL
What is different about Attorneys?
URGENCY ABSTRACT
REASONING
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Honest Conversation Trainers and Attorneys
• How do you get them there?
• How do you keep them engaged?
• How do you make sure they put it into practice – and tell their friends?
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In Conclusion
It’s not what you teach; it’s what they learn.
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We’ll now open it up for questions
Questions
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Thank You