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“Everything about Customers”.

Sales Intelligence™ Report MICROSOFT LYNC

CUSTOMERS


Sales Intelligence™ Report

Microsoft Lync

2

28th June 2013

INSIDE THIS REPORT

100 Microsoft Lync – Customers

Users, Locations, On Premises

IT Operations Intelligence

Projects, Technology Stack

IT Outsourcing

Global Delivery Projects, Descriptions, Technology Stack



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TABLE OF CONTENTS Microsoft Lync Customers – Sales Intelligence™ 6 1 - UST Global Inc uses Microsoft Lync Server 2010 7

2 - Virgo Engineers uses Microsoft Lync Server 2010 9

3 - Genpact LLC uses Microsoft Lync 2010 in “Lync On Premise Deployment” Project,

served by Microsoft Consulting Services and Wipro InfoTech Ltd 10

4 - Hexaware Technologies uses Exchange and LYNC 2010 for UNISYS in ‘Unisys IT Support

Project’ 10

5 - Aditi Technologies uses Microsoft Lync Server 2010 13

6 - Wipro Technologies uses Microsoft Lync Server 2010 15

7 - Sonata Software Limited uses Microsoft Lync 2010 for Microsoft Global Delivery

Services (BPIO – Business Process Infrastructure Optimization) Division 18

8 - HCL Center Of Excellence Setup, uses Office Communications Server 2007 R2 18

9 - Bharti Airtel Limited uses Microsoft Lync Server 2013, served by Tech-MahindraLtd 19

10 - Hindustan Aeronautics Limited uses Office Communications Server 2007 R2, served by

HCL Infosystems Ltd 19

11 - Deccan Mechanical and Chemical Industry Pvt.Ltd uses Microsoft Lync Server 2010

and MS Exchange Server 2007/2010 20

12 - KPIT Cummins uses Microsoft Lync and Microsoft Exchange 25

13 – Fujitsu, India & USA uses Microsoft Lync Server 2010, served by AVAcorp

Technologies Pvt. Ltd, India 25

14 - DION Global, India uses Lync Server 2010, through AM-Technologies, Noida, India 25

15 - MothersonSumi INfotech & Designs Limited (MIND), India uses Lync Server 2010,

through AM-Technologies 26

16 - Greenply Industries Limited uses Lync Server 2010 through AM-Technologies 27

17 - L&T Electrical & Automation FZE uses Microsoft Lync 2010 server 28

18 - L&T's Heavy Engineering Division uses Microsoft Lync with ‘Enterprise Ticket

Management System (ETMS)’ through AM-Technologies, Noida, India 29

19 - Innova Telecom uses Microsoft Lync with ‘Visitor Management System’ served by AM-

Technologies, Noida, India 30

20 - Orchid Chemicals and Pharmaceuticals Ltd uses Microsoft Lync, Microsoft Exchange

and BlackBerry Services 31

21 - Mindlance India Pvt Ltd uses Microsoft Lync 2010 33

22 – IndiGo uses Microsoft Lync 2010, served through InterGlobe Technologies 33



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23 - Volvo India Pvt. Ltd uses Microsoft Lync 2010 35

24 - Apollo Munich Insurance uses Microsoft Lync server 2013 36

25 - Apollo Health Street Ltd uses Microsoft Lync 2010 36

26 - Bank of India uses Microsoft Lync server 37

27 - Bank of Baroda uses Microsoft Lync server 38

28 - Liberty Videocon General Insurance uses Microsoft Lync 2010 39

29 - Power Grid uses Microsoft Lync Server 2010 39

30 - Symantec Corporation uses Microsoft Lync Server 2010 39

31 – CITI Technology Services (CITI Bank) uses Microsoft LyncServer 2010 40

32 - Verizon Data Services India Ltd uses Microsoft Lync 41

33 - CLP India uses Microsoft Lync Server 2010 42

34 - Selandia Ship Management (formerly EMS Ship Management India) uses Microsoft

Lync Server 2010 and Microsoft Exchange Server 44

35 - Damaka Communication and Collaboration Pvt Ltd uses Microsoft Lyncand Exchange

for its customers 45

36 - ATOS uses Microsoft Lync and Exchange Servers 46

37 - McGraw-Hill uses Microsoft Lync and Exchange Servers 47

38 - Hewlett Packard Globalsoft Pvt Ltd uses Microsoft Exchange Server, Microsoft Lync

Server & Windows Server 2008 / 2008 R2 47

39 - COLT Technology Services uses Microsoft Lync and Exchange 48

40 - Persistent Systems Ltd uses Microsoft Exchange and Lync 49

41 - Aegis Ltd, an Essar Enterprise usesLync2010 andExchange 2010, served by Microland

Pvt Ltd 52

42 – ISKCON (The International Society for Krishna Consciousness) uses Microsoft Lync

and Exchange 54

43 - Tata Teleservices uses Use the Microsoft Unified Communications solution comprising

Microsoft Office Communications Server 2007 55

44 - Ashok Leyland Ltd uses Microsoft Exchange Server 2010, SharePoint Server 2010,

Lync Server 2010 and Office 2010 56

45 – Steria India Limited uses Microsoft Lync and Exchange 59

46 – Cognizant Technology Solution: Consulting, Design & Implementation of Microsoft

Unified Communication with MicrosoftLync 60

47 - Geometric Global uses Microsoft Lync, served by Microland Limited, Bangalore 61

48 - OnMobile Global Limited uses Microsoft Lync, served by Microland Limited, Bangalore

62

49 – SUNGARD uses Microsoft Lync Server 2010 62



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50 - Alcon Laboratories India Pvt Ltd (A Novartis Company) uses Microsoft Lync2010 and

Microsoft Exchange 63

51 - Retail Full Serve Ltd (TCS Subsidiary) uses Microsoft Lync and Microsoft Exchange 64

52 - Yash Technologies Pvt Ltd uses Microsoft Lync Server 2010 and Microsoft Exchange

server 2010 65

53 - IIC Technologies Ltd uses Microsoft Office Communications Server 2007R2 served by

AlliancePROSYS India Ltd 67

54 - Honeywell Technology Solutions Lab uses Microsoft Lync 68

55 - Mahindra Satyam uses Exchange and Lync 2010 69

56 - Religare Technologies Ltd usesMicrosoft Exchange 71

57 - Larsen & Toubro Ltd and Larsen & Toubro Infotech Ltd uses Microsoft Lync 2010 and

Microsoft Exchange Server 2010 71

58- Aircel Limited uses Microsoft LYNC server 2007 and MS Exchange 2010, served by

Wipro Infotech Limited 71

59 - APTEAN (Formerly Consona Corporation, USA) uses Exchange server 2013, Microsoft

Lync Server 2013 and SharePoint Server 2013 73

60 - HCL Technologies uses Microsoft Unified Communication with Lync 2010 74

61 - Merck uses Microsoft Lync and Exchange, served by Cognizant Technology Solutions

76

62 - ITD Cementation India Limited uses Microsoft Lync Server 2010 77

63 - Zensar Technologies Limited uses Microsoft Lync Server 2010 and Microsoft Exchange

78

64 - BIOCON LTD uses Microsoft Lync 2010 and Microsoft Exchange 79

65 - CSC India Pvt. Ltd - Unified Communication and Unified Messaging Projects with Lync

2013 and Exchange 2013 80

66 - Heineken International uses Lync 2010, served by ITC Infotech 81

67 - JP Morgan Chase uses Microsoft Lync Server 2010, served by HTC Global Services,

Hyderabad 81

68 - Tata Communications uses Microsoft Lync Server 2010 82

69 - Uninor - Telenor Group uses Microsoft Lync 83

70 - Dun &Bradstreet Information Services India Pvt. Ltd uses Microsoft Lync 84

71 - Goldman Sachs use Microsoft Lync 85

72 - Nokia uses Office Communications Server 2007, served by HCL Technologies Ltd 85

73 - Mastek Limited uses Microsoft Lync and Microsoft Exchange Server 85

74 - Glenmark Generics Ltd uses Microsoft Lync and Microsoft Exchange 86

75 - Ascend Telecom Infrastructure Pvt Ltd uses Microsoft Lync 2010 87



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76 - KoltePatil Dev. Ltd uses Microsoft Lync 2010 88

77 - Trianz Holdings Pvt. Ltd uses Microsoft Lync Server 2010 for its Clients 89

78 - Agrotech Foods Limited an Affiliate to ConAgra uses Microsoft Lync 2010 90

79 - Olam Information Services Private Limiteduses Microsoft Lync 2010 and Exchange 90

80 – Capgemini uses Exchange, Lync Server, Microsoft SharePoint Server for Statoil fuel

and Retail, Norway 91

81 - BCH Electric Limited uses Microsoft Lync 2010, served by Sonata Software Limited 92

82 - Dalmia Cement uses Microsoft Lync 2010 92

83 - HOV Services, uses Microsoft Lync 94

84 - Reliance Industries Limited Company uses Microsoft Lync 95

85 - Sagitec Solutions India Pvt Ltd uses Microsoft Lync 2010 and Exchange Server 96

86 - MTS Mobile,India uses Microsoft Lync 2010, served by PCS Technology Limited,

Chennai 97

87 - SEMCO Electric uses Microsoft lync, Microsoft Exchange and Microsoft office 365,

served by Redington India service 98

88 - SAMS Group, Chennai uses IT infrastructure using Microsoft Platform with Exchange

Server – 2013, Microsoft OCS and Lync Server 2013 99

89 - Accenture Services Pvt Ltd – Bangalore uses Microsoft Lyncand Microsoft Exchange

2007 100

90 - GE capital uses Microsoft Lync and Exchange 2007 through CMS Computers Ltd, New

Delhi, India uses 101

91 - Inspiredge IT Solutions uses Microsoft Lync for its Customers 101

92 - Emerson uses Microsoft Lync and Exchange for Messaging and Collaboration Services

using Microsoft Infrastructure Technologies 102

93 - Fujitsu Consulting India users Microsoft Lync Server and Microsoft Exchange for its

Customers 103

94 - Kalpataru Limited uses Microsoft Lync 104

95 - H5 Asia Pacific Pvt. Ltd uses Microsoft Lync 105

96 - Orange Business Services uses Microsoft Lync Server 2010 and Microsoft Exchange

106

97 - Aricent Group uses Microsoft Lync 106

98 - Ericsson India Private Limited uses Microsoft Lync 108

99 - Xchanging Technology Services India uses Microsoft Lync 108

100 - Allied Digital Services Ltd uses Microsoft Lync 109



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Microsoft Exchange – Sales Intelligence™

1 - UST Global Inc uses Microsoft Lync Server 2010 Location: Chennai, Bangalore, Kochi and Trivandrum

Users: 7000

UST Global uses Microsoft Office Communications Server 2007 R2 and Microsoft

Lync Server 2010

UST Global Inc needed a platform that could facilitate various aspects of the

software development lifecycle, improve project management, and gain

application lifecycle management (ALM) competencies and offer it to its

customer. To gain these capabilities, it standardized ALM on Microsoft Visual

Studio 2010 Ultimate and Visual Studio Team Foundation Server 2010. By using

their inherent capabilities, UST Global has increased productivity by around 20

percent, while also improving team collaboration and enhancing constant flow of

value. The integrated solution, streamlines all aspects of ALM for both Java and

Microsoft .NET.

Until recently, UST Global Inc had a disintegrated development environment,

consisting of technologies from Microsoft and others. A mix of stand-alone tools

was used for various aspects of application lifecycle management. Employees

used Microsoft Visual SourceSafe for source code management and Team

Foundation Server 2008 to manage software development for internal and

external projects. In addition, Apache SVN was used for all version control

requirements of projects on other technologies, and, Bugzilla was used as the

defect tracking and management tool for non-Microsoft projects.

As a Microsoft Gold Business Partner, UST Global had been making significant

use of Microsoft technologies. Intrigued by the platform that was now being

offered, it decided to build its new solution on the same. UST Global Inc

implemented Microsoft Visual Studio 2010 Ultimate development system along

with the Microsoft Visual Studio Team Foundation Server 2010.

UST Global Inc also took advantage of Microsoft’s SEED (Strategically Engage,

Enhance, and Deploy) initiative. Powered with project information and statistics,

it was able to improve organization agility and achieve better cross-functional

synchronization.



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UST Global has integrated its IBM Rational products like IBM Rational

Application Developer, IBM Rational Software Architect, IBM Rational Functional

Tester, and IBM Rational Performance Tester, using Visual Studio Team Explorer

Everywhere 2010 Eclipse plug-in. This allows the team to use a single

environment for Java and .NET based solutions.

UST Global Inc is also using Microsoft Project Server 2010 to standardize project

management across multiple teams.

Technology Stack

Microsoft Office Communications Server 2007 R2

Microsoft Office Outlook 2007

Microsoft Exchange Server 2010

Microsoft Lync Server 2010

Microsoft SharePoint Server 2010

Microsoft Office Communicator 2007 R2

Microsoft Office Communicator Web Access

About UST Global:

UST Global is a leading provider of end-to-end IT services and solutions for

Global 1000 companies. UST Global Inc specializes in multiple industries

including healthcare, retail and consumer goods, banking and financial services,

entertainment, insurance, transportation and logistics, and utilities.

The industry-leading expertise found in the UST Global’s Centers of Excellence

(CoEs) plays a key role in its success with clients by delivering pragmatic IT

solutions. Founded in 1998, UST Global is based in Aliso Viejo, California.

With strength of over 9,000 employees, UST Global fosters client-specific

cutting-edge innovations from its state-of-the-art centers in the United States,

United Kingdom, India, Malaysia, the Philippines, and Singapore.



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2 - Virgo Engineers uses Microsoft Lync Server 2010 Location: Pune and Chennai, India

Users: 1200

Virgo deployed Microsoft Lync Server 2010 to provide more robust ad hoc

collaboration and online meeting capabilities, in addition to presence awareness,

instant messaging, desktop sharing, and enterprise voice.

As Virgo formed a clear vision for what it wanted to offer employees, it

ultimately decided to deploy Microsoft Lync Server 2010. Lync Server provides

enhanced versions of the communications capabilities provided by Office

Communications Server 2007 R2—presence, instant messaging, robust

conferencing, and enterprise voice—as well as improvements in topology,

deployment, and management tools.

The ability to collaborate easily amongst teams has been a real time saver for

Virgo. Using Lync Server has made communications instant and helped to

expedite decision making.

Additionally, Lync Server provides a mobile solution for Virgo employees. This

means that people can work from home or different locations without issue or

technical changes.

Microsoft Lync Server has provided Virgo with a sophisticated, future proof

communications tool that facilitates effective collaboration.

Technology Stack

Microsoft Lync Server

Microsoft Lync Server technologies


About Virgo Engineers:

Virgo Engineers Since its inception in 1986, Virgo Engineers is engaged in the

manufacturing and sales of automated and manually operated quarter turn

valves. With 1200 employees, it is one of the leaders in the flow control industry.



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3 - Genpact LLC uses Microsoft Lync 2010 in “Lync On Premise

Deployment” Project, served by Microsoft Consulting Services and

Wipro InfoTech Ltd Users: 10,000+

Location: Gurgaon, India

Genpact LLC uses Microsoft Lync Server 2010 in “Lync On Premise Deployment”

and managing Role Based Access Control and also configuring Basic Enterprise

Voice Functionality External User Access

Genpact LLC executing High Availability and Disaster Recovery in Microsoft

Lync Server 2010

Genpact LLC is managing Onsite LLC users and OJT users (Genpact) in VPN (GE &

Genpact) and Microsoft Outlook

4 - Hexaware Technologies uses Exchange and LYNC 2010 for

UNISYS in ‘Unisys IT Support Project’ Users: 30,000

Location: India

Hexaware Technologies are using Windows Server, Microsoft Exchange Server

and Microsoft LYNC and OCS.

Hexaware Technologies are developing solution and self-service portal for

infrastructure leveraging Powershell, VB script and ASP.net.

Hexaware Technologies are managing various ongoing Windows Infrastructure

projects

Technology Stack

Exchange 2013 / 2007 / 2010

Windows 2003 / 2003R2/ 2008

Powershell



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Vbscript

OCS/ LYNC 2010

Hyper-v

ASP.net

IT Landscape

File Server Optimization: Hexaware Technologies are leveraging Powershell

and FSRM in Windows 2003 R2 and Windows 2008 designed a solution to ease

out burden on 150 file servers. File servers were running out of space and

Hexaware Technologies needed to find a solution so that some of the inactive

files could be deleted. With help of FSRM we scanned all file servers to find

inactive files which have not been accessed in last 3 years, send out automated

email to the owners and ask them to archive and delete those files. Users are

also given a choice to back up all the files to local directory on their machine and

subsequently delete those files.

AD self-service portal: Hexaware Technologies are developing ‘AD self-service

portal’ tool in Asp.net, JavaScript and C#.net. It’s a self-service web portal which

lets users reset their password and unlock accounts. This would result in less

calls for password reset and account unlocking to helpdesk thus translating in

considerable cost saving.

Home Folder management and cleanup: Unisys allows users to have home

folders; however there is no automated way to clean up home folders when

employees cease to work for the organization. Hexaware Technologies has

developed a solution using Powershell to automate the Home folder cleanup.

Functional Mailbox Management and Cleanup: Hexaware Technologies

developed a solution to find out those functional mailboxes which have not been

accessed in last 1 year, notified the owners of those mailboxes asking if it is

required. If the user didn’t want those mailboxes, it should be deleted. Hexaware

Technologies reclaimed lot of storage space on Exchange server with help of this

solution.

Inactive ActiveSync user cleanup: Hexaware Technologies prepared a

Powershell script which would find all the users who have not synched in last 7

days and send out automated email reminding them that activesync is not in use

and further inactivity could result in removing their ability to use ActiveSync.



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Public Folder management and Cleanup: One of the biggest challenges in

terms of storage space on Exchange Server is Public folder in current

environment. Hexaware Technologies has developed a solution to find out those

public folders which have more than 500 MB size, notified the owners of public

folder and asked them to archive the data to ease out burden on exchange

server.

GPO cleanup management and cleanup: 33% of GPOs in current environment

are not in use. Hexaware Technologies developed a solution with help of

Powershell to identify such GPOs and have those cleaned up on monthly basis.

Before cleaning up GPOs the solution backs up the GPOs and stores it at central

location, so that in case Hexaware Technologies need to back out, they can use

the backed up GPOs for restoration.

Local Admin Password Management: As security audit compliance, Hexaware

Technologies were asked to change the local admin password every 45 days.

Changing it manually and keeping passwords in synch on 30,000 workstations

was a challenging task. Hexaware Technologies developed a solution using

vbscript, to change to password on all the workstations every 45 days ensure

that any given point of time the password is same across all the workstations.

The solution is deployed through GPO startup script and SCCM.

Managed by field for AD objects: Currently, Hexaware Technologies is

developing a solution so that can automate transfer of objects in AD. The

managed by fields for Groups, Computers are populated with the owner of these

objects, however when the employees are terminated. Hexaware Technologies

transfer the object to manager of the employees and give an option to manager

to transfer those objects to another person in his/her team without any help

desk intervention.

DNS decommissioning: When a DNS server is decommissioned, Hexaware

Technologies make sure that all the workstations, servers pointing to that DNS

server are identified and made to point to other DNS server. Hexaware

Technologies developed an automated solution with help of Powershell, it scans

the DNS debug log and generates a report of all the workstations, servers

sending DNS query and have those servers point to alternate DNS servers.

DHCP Backup Process: Hexaware Technologies has implemented automated

centralized DHCP backup. The solution was developed in Powershell, which

backs up DHCP database daily to a central location. Developed best practices for

Delegating Active Directory Administration in current environment.



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Private Cloud computing: Hexaware Technologies has designed and developed

internal private cloud of the company using Hyper-v, windows 2008 R2 and

SCVMM 2008 R2. It included, provisioning of VMs with help of templates and

using resource libraries.

5 - Aditi Technologies uses Microsoft Lync Server 2010 Location: Bangalore, India

Users: 1400+

Aditi chose to build its solution using Microsoft virtualization and cloud

technologies and gracefully transitioned to a Hyper-V private cloud solution. The

move ensures a 40 percent reduction in costs while consolidating physical

servers by 60 percent. Additionally, the implementation of Microsoft Lync Server

2010, SharePoint Server 2010, Exchange Server 2010, and SQL Server 2008 R2

meant better collaboration and communication between Aditi employees.

The messaging environment based on Microsoft Exchange Server 2003, was

swiftly receding. In addition, the intranet based on Microsoft SharePoint Server

2007, was overdue for a makeover.

After evaluating multiple options, Aditi concluded upon adopting Microsoft’s

virtualization technology – Hyper-V.

Windows Server 2008 R2 was rolled out across the organization so it could

support the Hyper-V platform. Hyper-V served as a server virtualization

technology to optimize server hardware investments by consolidating multiple

server roles as separate virtual machines running on a single physical machine.

Today, Aditi has six physical servers, running 60 servers and scalable to host 20

additional servers. These are hosted using Hyper-V cluster, SQL cluster,

Exchange Database Availability Group (DAG), and Windows Network Load

Balancing (NLB).

Aditi also deployed its messaging, communications, database, and collaboration

environment on the virtualized platform. The design and implementation of the

core infrastructure was built around Microsoft’s Virtualization technology.

Valuable opinions from top Microsoft experts were considered before deciding

upon adopting Microsoft Exchange Server 2010, Microsoft Lync Server 2010,

Microsoft SharePoint Server 2010, and Microsoft SQL Server 2008 R2 to support

the organization.



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Exchange Server 2010 along with Lync Server 2010, and SQL Server 2008 R2,

offered the performance and reliability needed to make communications widely

available. These also addressed the demands for simplified administration,

security, and greater mobility.

Aditi strengthened its collaboration infrastructure with the deployment of

SharePoint Server 2010. The 3-tier architecture comprises SharePoint 2010

farm with a high available application server, backed by SQL 2008 R2 cluster for

high availability. This involved migration of 20+ primary sites to a new

framework and governance.

Aditi deployed the complete solution on a NetApp storage area network, NetApp

SAN, to achieve a unified communications, messaging, and collaboration

environment. NetApp SAN provided efficient storage without sacrificing

performance or availability. Multiple POCs to understand Hyper-V, Exchange

Server 2010, network load balancing, and Database Availability Group on

Exchange Server 2010 were carried out. Following which, a staging environment

to host the infrastructure was setup before taking the solution live.

Technology Stack

Microsoft Hyper-V Server




Microsoft SQL Server 2008 R2

Windows Server 2008 R2

Cloud Services

About Aditi Technologies:

Founded in 1994, Aditi Technologies is a solutions and product R&D partner for

software businesses and financial services enterprises. Aditi provides

technology consulting and outsourced product development, with core strengths

in product conceptualization, design, development, and leverage of emerging

technologies in the Microsoft and Web 2.0 space. Aditi enables customers to

scale product development capacity, improve R&D economics, and accelerate



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new technology adoption in ways that enrich product functionality, user

experience (UX), and user benefits.

Aditi is one of the top Microsoft National System Integrator Partner’s focused on

enterprise social, big data, mobile and digital marketing. With recent acquisition

of Cumulux, Aditi is positioned to be a leader in cloud services and will drive the

transformation of applications and workloads to the cloud. Aditi is

headquartered in Bangalore, India, and has other offices in Coimbatore, Chennai.

Aditi is also established in Seattle, Boston, London, Mountain View, and New

York City, besides presence in Far East Asia through its office in Indonesia.

6 - Wipro Technologies uses Microsoft Lync Server 2010 Location: India

Users: 1, 35,000

Wipro wanted to deploy the latest unified communications capabilities to

increase employee productivity and enhance customer relationships.

Wipro upgraded to Microsoft Lync Server 2010 to take advantage of enterprise

voice and other capabilities that help improve communication and increase

employee productivity.

Recently, Wipro upgraded to Microsoft Lync Server 2010 to provide enhanced

communications capabilities to employees to help them enhance their

collaboration experience.

Wipro has invested heavily in Microsoft solutions to provide communications

and collaboration capabilities that enable employees to work as virtual teams

regardless of location. For messaging, Wipro uses Microsoft Exchange Server

2010. It also recently upgraded its collaboration solution to Microsoft SharePoint

Server 2010 for enhancing content management and improving workflows. To

take advantage of features such as co-authoring in Microsoft Word and archiving

in the Microsoft Outlook messaging and collaboration client, Wipro also

upgraded to Microsoft Office 2010.

The most effective tools for enhancing communications at Wipro are instant

messaging and presence. Wipro first deployed Microsoft Office Live

Communications Server to provide these capabilities.



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It decided to deploy a pilot of Microsoft Office Communications Server 2007 R2

in order to experience a true unified communications platform that included

conferencing and desktop sharing capabilities in addition to the instant

messaging and presence features that were already available. It deployed the

pilot for about 5,000 employees.

Wipro also deployed voice over IP (VoIP) capabilities through Office

Communications Server 2007 R2 for about 3,000 employees. These services

were primarily for executives and sales people so that they could call each other

from their computers by using the Microsoft Office Communicator 2007 client.

Additionally, it implemented Exchange Unified Messaging so that people could

receive consolidated voice mail and email through Microsoft Outlook.

Although the Office Communications Server 2007 pilot was successful, Wipro

decided to deploy Microsoft Lync Server 2010 instead. Lync Server 2010

provides enhanced versions of the communications capabilities provided by

Office Communications Server 2007—presence, instant messaging, robust

conferencing, and enterprise voice—as well as improvements in topology,

deployment, and management tools.

Wipro deployed Lync Server 2010 to all of its 135,000 employees in phases. The

first phase involved running front-end, mediation, monitoring, and edge server

roles in a virtualized environment. By running Lync Server in a virtualized

environment, Wipro was able to deploy more than 20 server roles on two

physical servers.

For approximately 3,000 senior managers and sales people, Wipro also deployed

voice and videoconferencing capabilities. Employees were then able to make

peer-to-peer voice calls through the Microsoft Lync 2010 client on the desktop

using headsets. Employees also used the high-definition Microsoft LifeCam

Cinema or Logitech video cameras optimized for Lync-based videoconferences.

Many employees enabled Microsoft Lync Mobile to work through their mobile

phones.

In the United States, Wipro integrated the Lync Server with Cisco Call Manager

and connected it to the Public Switched Telephone Network (PSTN) so that

employees could make outbound calls through Lync 2010. At smaller offices

throughout the United States and Europe, Wipro installed Survivable Branch

Appliances (SBAs), which are based on cost-effective media gateways hosting

the Microsoft SBA software package. The SBA software provided a PSTN



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connection that offered communications capabilities in the event of any wide-

area network failure.

Through the Lync 2010 client, employees now have a single interface where they

can view presence, send instant messages, place calls, or set up ad-hoc

collaboration sessions and online meetings. Employees also use desktop sharing

and whiteboards to collaborate on projects in real time. Wipro was particularly

interested in the interoperation between Lync Server 2010 and SharePoint

Server 2010 so that employees could take advantage of enhanced social

networking features like Skill Search, which people can use to quickly find

subject matter experts in other departments or regions. Because Wipro

configured its system with many of its major customers who have also deployed

Lync Server 2010, employees can easily interact with customers on a daily basis.

With Lync Server, Wipro’s IT team planned to take advantage of features such as

the web-based management console to manage the communications solution

across the organization. By using the Windows PowerShell command-line

interface, the IT team automated repetitive tasks and added or edited settings

for groups of users. Wipro also used the Lync Monitoring server role along with

Microsoft System Center Operations Manager for auditing and reporting. The

Monitoring server collected Call Detail Reports (CDRs); usage information

related to VoIP calls; IM messages, audio and video conversations, meetings,

application sharing, and file transfers; numerical data describing the media

quality on the network and endpoints; and call error and troubleshooting

information for failed calls. It also installed the Lync Management Pack for

System Center Operations Manager for more detailed reporting in its Lync

environment.

Wipro also took advantage of the interoperation between SharePoint Server

2010 and Lync Server 2010 to increase social networking capabilities to drive

business.

Technology Stack


Microsoft Lync 2010

Microsoft Outlook 2010





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7 - Sonata Software Limited uses Microsoft Lync 2010 for Microsoft

Global Delivery Services (BPIO – Business Process Infrastructure

Optimization) Division Users: 1000+

Location: Hyderabad, India

Sonata Software is one of the gold certified partner of Microsoft Corporation.

Sonata Software implemented Lync 2010 for Microsoft Technology Adaptation

Program by performing planning, designing and implementing Active Directory,

Exchange messaging infrastructures and OCS 2007 R2 with Enterprise Voice

8 - HCL Center Of Excellence Setup, uses Office Communications

Server 2007 R2 Users: 10,000

Location: Noida, India

HCL is planning, designing and performs implementation of Office

Communications Server 2007 R2 with all the server roles with Enterprise Voice

functionality as per Microsoft recommendations, also this setup verified and

validated by Microsoft UC Team.



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9 - Bharti Airtel Limited uses Microsoft Lync Server 2013, served by

Tech-MahindraLtd Users: 20,000 users

Location: Delhi, Noida, Ghaziabad, India

Bharti Airtel Limited has installed Microsoft Lync Server with Windows 2008

servers

Bharti Airtel Limited prepares ARS Entry and a SIP trunk Configuration between

Call Manager and Microsoft Lync for Outbound Calls.

Bharti Airtel Limited has conducted dry-run Test, Traffic load balancing tests

and other critical tests of the solution before the roll-out.

10 - Hindustan Aeronautics Limited uses Office Communications

Server 2007 R2, served by HCL Infosystems Ltd Users: 2000+

Location: Bangalore

Hindustan Aeronautics Limited is planning, designing and performed

Implementation of Office Communications Server 2007 R2 with Enterprise Voice

functionality as per Microsoft best practices.

Hindustan Aeronautics Limited is planning, designing and performs

implementation of Windows server 2008 Active Directory and Additional Active

Directory, Group policy management.

Hindustan Aeronautics Limited performed Migration of client’s machines from

workgroup to domain environment.



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11 - Deccan Mechanical and Chemical Industry Pvt. Ltd use

Microsoft Lync Server 2010 and MS Exchange Server 2007/2010 Location: Pune

Users: 25,000+

Deccan Mechanical and Chemical Industry use,

o Microsoft Lync Server 2010 and connectivity

o Microsoft Share Point 2010 Server Managing Services with Central

Administration

o Microsoft Dynamics CRM 2010 and performs installation and configuration

of Microsoft SQL Server

o VMware Vsphere and VCenter

o MS Exchange Server 2010

o SMTP Mail Relay Receive Connector and Exchange Server 2007 Role

Assumptions

o Mailbox Database and Backup

Deccan Mechanical and Chemical Industry performs the following activities,

o Creation of Email ID

o Disable and Enable User Account

o Creation of Distribution list Group ID

o Email Problem resolving

o Mailbox SMTP stamping

o Mailbox Movement

o Exchange Contact Creation

o Managing recipient Limits for users

o Distribution Group ID Creation Mail Box Limit and Restrictions

Deccan Mechanical and Chemical Industry performed installation of Windows

Server 2008 and manages WSUS server

Deccan Mechanical and Chemical Industry performs Active Directory Services

configuring and maintaining.

Deccan Mechanical and Chemical Industry perform backup scheduling and

monitoring using NTBACKUP and Symantec and also configuring and monitoring

Disk Quotas.



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Deccan Mechanical and Chemical Industry manages Backup utility Symantec

Exec2010 and migrating Backup utility 12.5 to 2010

Deccan Mechanical and Chemical Industry is managing VMware and Hyper v

Server and also configures Hardware Raid on Dell Power edge Server

12 - KPIT Cummins uses Microsoft Lync and Microsoft Exchange Location: Bangalore, India

Users: 8300+

KPIT Cummins deployed Microsoft® Office Communications Server 2007 R2 and

Microsoft Exchange Server 2007 to integrate with the existing Microsoft Outlook

platform.

To improve collaboration and reduce costs, KPIT Cummins decided to deploy a

unified communications solution based on Microsoft Office Communications

Server (OCS) 2007 and Microsoft Exchange Server 2007.

The decision to deploy Microsoft products was based on a number of criteria.

Most importantly Microsoft Outlook was already in use at KPIT Cummins. This is

easily and tightly integrated with the above solutions with a familiar interface

and is also the perfect platform for a unified communications package.

Office Communications Server 2007 R2 supports both computer based and

device based users. The features available to individual users depend on which

server roles are deployed, how the administrator configures user accounts, and

which client or operating system is running on the user’s computer.

KPIT Cummins deployed OCS 2007 in 2008. The implementation took only 45

days and was smooth and easy to adopt. Of KPIT Cummins’ 6000 employees, at

present about 2,500 are on OCS. The solution is highly scalable and user friendly.

The software gives users a single interface that brings together telephony,

instant messaging, conferencing, and presence capabilities on their computers.

With OCS, employees can check on the presence status of colleagues, and hold

instant messaging conversations with those individuals. Instant email

notification as well as voice communication enables employees or partners to

plan discussions in advance.

KPIT Cummins also deployed Microsoft Exchange Server 2007, to take

advantage of unified messaging. Exchange Server 2007 enables a unified



Microsoft Lync

22

messaging system in which voice mail, along with e-mail messages appear in

employees’ inboxes.

After addressing its presence and instant messaging issues, KPIT addressed its

conferencing needs by rolling out Microsoft Office Live Meeting. The Microsoft

Office Live Meeting client is the data collaboration and audio/video client for

both Office Communications Server 2007 R2 and the hosted Microsoft Live

Meeting service. It enables users to participate in meetings face to face in a

virtual meeting room.

Office Communications Server brings video conferencing capabilities to all KPIT

employees. To encourage the same, company has provided laptops with built in

cameras and speakers. This capability is a major advancement as the video

quality is now good enough to replace in-person meetings, thus reducing travel

demand and making it more cost effective.

Microsoft Office Communications Server 2007 R2 Group Chat module, was also

implemented by KPIT. This enables real-time communication using group chat

sessions, with persistent content that is retained after sessions end. Thus if a

meeting is scheduled for 9.30 am a late entrant can catch up on whatever he has

missed as all discussions are continually posted including relevant links and

texts.

Another capability that KPIT Cummins has also implemented is the Federation

feature. This feature makes it possible to communicate with customers and

partners over an IP connection in real time in an encrypted, authenticated, and

managed environment.

KPIT Cummins is planning to federate with customers using the Microsoft OCS

technology for improved voice communication, collaborative meeting and

reducing costs both for customers and KPIT Cummins without compromising

security.

OCS 2007 has become the lifeline for KPIT Cummins. It is the primary mode of

communication providing a high level of comfort with no extra cost.

UC Operations in KPIT Cummins

KPIT Cummins uses Microsoft Lync, CUCM, Unity Connection, CUPS 9.X

implementation on Cisco UCS.

KPIT Cummins manages VOIP and video network, huge network spread across

more than 11 countries.



Microsoft Lync

23

KPIT Cummins uses more thanb 8000 Cisco IP Phones, two clusters and 35 client

sites with a central management system.

KPIT Cummins’s management and troubleshooting of Cisco Unified

Communications Systems, including

o Call Manager / UnifiedCommunications Manager 8.X, 7.X

o Unity Connection

o Unity

o Telepresence systems

KPIT Cummins performs implementation of CUCM cluster 8.6 and voice

gateways(mgcp,h323)

KPIT Cummins manages Cisco Analog and Digital voice gateways and voice

devices.

KPIT Cummins manages and configures the following activities,

o Survivable Remote Site Telephony(SRST) Configuration

o Device Pool Configuration

o Route patterns, partitions, CSS, Logical partitioning , Geolocation, CTI route

point and CTI route port configuration

o DHCP Server Configuration

o LDAP System Configuration

o Call Routing Configuration

o Access List Configuration

o Media Resource Configuration

o Music On Hold Audio Source Configuration

o Music On Hold Server Configuration

o Phone Configuration

o Gateway Configuration (MGCP,H.323)

o Cisco Unified IP Phone Configuration

o Trunk Configuration(SIP,ICT)

o Configuration of Cisco Gateways - Platform: 2800,2900 and 3900

o Deployment of Cisco IP Phones - Series: 6921,7906,7940,7942,7962,7945,

7965,9971,EX90,E20,7937,9971,CIUS,CIPC

o Configuration of call signaling protocols on Voice Gateways H.323 ,MGCP and

SCCP

o Configuration of Voice Gateways, Gatekeepers, and SRST

o Configuration and Instillation of Voice Interfaces like E1 & T1 Lines (CAS and

PRI)



Microsoft Lync

24

o Cisco TAC for root cause and system up gradation.

o Configuration on Cisco TMS, VCS control, VCS express and MCUs.

KPIT Cummins manages CUCM 7.x, 8.x,9.xUnity, MGCP and H.323 Gateways and

also performs design and management of Media resources like

o Conferencing

o Transcoders

o MTP and Music on hold.

KPIT Cummins performs implementation of bandwidth management and

distribution using CAC and QoS for VOIP.

Technology Stack:

Microsoft Lync

Microsoft Office Communications Server

About KPIT Cummins:

KPIT Cummins provides business and technology solutions for the CTO, CIO and

CFO of its global customers in the manufacturing and energy and utilities space.

Headquartered in Pune, India, KPIT Cummins has offices in Bangalore and 14

other sites worldwide including the United States, United Kingdom, Japan and

South Africa. The IT departments at KPIT Cummins is always looking to give the

company’s 6000+ employees the best possible computing experience, while still

driving down costs.

In 2008, KPIT Cummins recognized the need for an integrated communications

platform that would efficiently serve its on-site off shore business model. As

most of its business deals were off-shore, employees were incessantly using

office phones for overseas calls. Travel requirements exacerbate the situation.

KPIT Cummins realized it faced a serious challenge: not only was travel and

logistics difficult to coordinate but the costs were also constantly increasing. As

employees relied mainly on email communication, there was a huge gap

between planning and execution. For time-critical projects such inefficiencies

were costly.



Microsoft Lync

25

13 – Fujitsu, India & USA uses Microsoft Lync Server 2010, served by

AVAcorp Technologies Pvt. Ltd, India Users: 5,000

Location: Delhi / Noida, India

Fujitsu uses Microsoft Lync Server 2010 Enterprise edition and configuring,

o Lync Server call forwarder

o IM

o Audio / Video chatting

o Web conferencing

Fujitsu uses Edge server for External User Access and also uses Recording

manager feature in Microsoft Lync Server 2010

Fujitsu configures Microosft Lync in Mobiles.

14 - DION Global, India uses Lync Server 2010, through AM-

Technologies, Noida, India Users: 1000+

Location: Delhi, India

Lync Server 2010 (FE Server, Edge Server) and Configuration of Lync IP Polycom

Phone

DION Global Solutions uses Microsoft LYNC 2010 and Lync 2013.

DION Global Solutions uses Vidyo Product such as

o Vidyo Portal

o Vidyo Conference Room System HD-50, HD 100, HD 110, HD 220

o Vidyo Replay, Vidyo Gateway etc.

DION Global Solutions performed Migration/Upgrading From OCS 2007R2 to

LYNC 2010-Lync 2013

DION Global Solutions manages Active Directory infrastructure on Microsoft

Windows server 2003 and 2008, Window Server 2008 R2 (x86 and x64).



Microsoft Lync

26

15 - MothersonSumi INfotech & Designs Limited (MIND), India uses

Lync Server 2010, through AM-Technologies Users: 1000+

Location: Noida, India

Project: Configure Lync IP Polycom Phone

MIND uses Microsoft LYNC 2010

MIND performed Migration / Upgrading from OCS 2007R2 to Microsoft Lync

2010

MIND uses Vidyo Product such as

o Vidyo Portal

o Vidyo Conference Room System HD-50, HD 100, HD 110, HD 22

o Vidyo Replay

o Vidyo Gateway etc.

MIND manages Active Directory infrastructure on Microsoft Windows server

2003 and 2008, Window Server 2008 R2 (x86 and x64).



Microsoft Lync

27

16 - Greenply Industries Limited uses Lync Server 2010 through

AM-Technologies Users: 1000+

Location: New Delhi, India,

Project: Lync Integration with PBX

Greenply Industries Limited uses Lync2010 through AM-Technologies

Greenply Industries Limited has performed migration / upgrading from OCS

2007R2 to LYNC 2010, through AM-Technologies.

Greenply Industries Limited performs administration of Active Directory

infrastructure on Microsoft Windows server 2003 and 2008, Window Server

2008 R2 (x86 and x64), through AM-Technologies.



Microsoft Lync

28

17 - L&T Electrical & Automation FZE uses Microsoft Lync 2010

server Users: 530+

Location: Delhi

L&T Electrical & Automation is using Microsoft Lync 2010 server

L&T Electrical & Automation managing networks of 530 users and 4 servers (In

house), 40 users (on sites connecting through SSL VPN and IPSec tunnel)

including Router / Firewall and switches

L&T Electrical & Automation uses the following technologies,

Symantec End Point Protection 11.0 Server

Backup Server: Symantec Backup Exec 2010 for data backup

o Communication system:

o Avaya IPBX

o Security System:

o Bosch CCTV Cameras

o DVR

o Access Controls



Microsoft Lync

29

18 - L&T's Heavy Engineering Division uses Microsoft Lync with

‘Enterprise Ticket Management System (ETMS)’ through AM-

Technologies, Noida, India Users: 1000+

Location: Mumbai, India

L&T's Heavy Engineering Division uses Microsoft Lync for its Enterprise Ticket

Management System

L&T's ETMS is the one and only Interactive Ticket management system

developed on Microsoft UC platform powered by Microsoft Lync.

L&T's ETMS can be accessed by all ways of Unified communications in enterprise

using instant messaging, Voice & Email for incidents handling.

L&T's ETMS help to increase user productivity by its ease of use nature and also

reducing the life cycle of incident handling.

L&T's ETMS notify user intuitively on the bases of defined SLA deviations

through intelligent notification services.

Technology Stack

UCMA 3.0

Silverlight

MVC

WCF

ASP.net

C#

Dot net Framework 4.0

ADO.net

Visual Studio 2010

Backend: SQL Server 2008



Microsoft Lync

30

19 - Innova Telecom uses Microsoft Lync with ‘Visitor Management

System’ served by AM-Technologies, Noida, India Users: 1000+

Location: Delhi

Innova Telecom uses Microsoft Lync. Innova chose AM-Technologies to develop

Lync Enabled Visitor Management System.

Lync Enabled Visitor Management System (VMS) takes out traditional approach

of visitors scribbling their names in a paper book.

VMS provides a complete new experience in assisting/welcome visitors in

professionalized manner.

Technology Stack

UCMA3.0 Model API

WPF

C#

Dot net Framework 4.0

ADO.net

Visual Studio 2010

Backend: SQL Server 2008



Microsoft Lync

31

20 - Orchid Chemicals and Pharmaceuticals Ltd uses Microsoft Lync,

Microsoft Exchange and BlackBerry Services Users: 4200+

Location: Chennai

Orchid Chemicals and Pharmaceuticals manages Enterprise Messaging to

budget, schedule, scope, and quality guidelines for the following areas:

o Microsoft Exchange

o Microsoft Lync

o BlackBerry Services

Orchid Chemicals manages 24x7 datacenters located across four National

Geographical Sites.

Orchid Chemicals and Pharmaceuticals’ Unified Communications – Exchange,

Lync and Blackberry

Orchid Chemicals and Pharmaceuticals performed migration of Messaging

Infrastructure from Exchange 2003 to Exchange 2010 SP1

Orchid Chemicals and Pharmaceuticals performed migration of Microsoft Office

Communication Server 2007 R2 Infrastructure to Microsoft Lync 2010

Orchid Chemicals and Pharmaceuticals performs upgrade of Blackberry

Enterprise Server 5 Infrastructure to BES 5 SP2

Orchid Chemicals and Pharmaceuticals executed deployment of Websense Web

Security Gateway 7.7

Orchid Chemicals and Pharmaceuticals performed consolidation of Service

Accounts and administrative accounts to reduce infrastructure identity

complexity and remove security vulnerabilities.

Orchid Chemicals and Pharmaceuticals has upgraded DPM 2010 Infrastructure

to System Center Data Protection Manager 2012

Orchid Chemicals and Pharmaceuticals have upgraded SCCM 2007 to System

Center Configuration Manager 2012 Infrastructure.

Orchid Chemicals and Pharmaceuticals deployed VMware ESX 4.1 HA cluster in

Site location and virtualization of Physical Servers.

Orchid Chemicals and Pharmaceuticals performed consolidation of Microsoft

Exchange Server Infrastructure and consolidation of Lync Server Architecture to

reduce operational costs.



Microsoft Lync

32

Orchid Chemicals and Pharmaceuticals migrate File Services across enterprise

from Windows server 2003 R2 to Windows Server 2008 R2

Orchid Chemicals and Pharmaceuticals upgrade Print Services from Windows

Server 2000 to Windows server 2003 R2

Orchid Chemicals and Pharmaceuticals performed deployment of Blackberry

Enterprise Server 10

Orchid Chemicals and Pharmaceuticals manage multisite Microsoft Exchange

2010 with DAG functionality.

Orchid Chemicals and Pharmaceuticals performs regularly Upgrade Service

Packs, apply updates for Messaging Servers

o DAG Mailbox Roles

o CAS

o HUB

Orchid Chemicals and Pharmaceuticals Server Operations – Windows Server

Orchid Chemicals and Pharmaceuticals manages Windows 2003 domain

(approx. 4200 users – 100+ Servers).

Orchid Chemicals and Pharmaceuticals perform installation, configuration,

administration and design of Windows 2003 domain and Active Directory

services

Orchid Chemicals and Pharmaceuticals deploy, configure, upgrade and manage

File Servers across 4 locations

Orchid Chemicals and Pharmaceuticals uses remote tools like

o Team Viewer

o VNC

o Radmin

o DameWare tools



Microsoft Lync

33

21 - Mindlance India Pvt Ltd uses Microsoft Lync 2010 Users: 1000+

Location: Noida

Mindlance India Pvt Ltd executes design and implementation of Unified

communication.

Mindlance India performs installation and commissioning of all UC products like,

o Microsoft Lync 2010, OCS

o XMPP Server

o Windows server 2008r2

o Windows server Clustering

o SQL Clustering

o Integration of Lync 2010 server with Polycom RMX 2000

o Radvision's SCOPIA

22 – IndiGo uses Microsoft Lync 2010, served through

InterGlobe Technologies Users: 1000+

Location: Delhi

IndiGo upgraded from Microsoft Exchange Server 2003 to Exchange Server 2007

and also implement Microsoft Office Communications Server 2007.

Due to its vast set up and the high mobility of its workforce across the continent,

messaging is a critical function for IndiGo Airlines. IndiGo’s existing mailing

system, using Microsoft Exchange Server, didn’t offer some of the newer features

which limited its mobile workforce such as inadequate access to messages and

communication.

E-mail management was the other concern for the organization. IndiGo wanted

an integrated solution that would provide unified messaging and

communication.



Microsoft Lync

34

IndiGo was on the lookout for a new technology that could be used to improve

the way it works individually and as an organization. An upgrade was necessary

to meet current and future growth in the business.

IndiGo decided to meet the collaborative messaging needs of its employees with

the help of Microsoft. After looking at several alternative messaging solutions,

IndiGo decided to completely upgrade from Microsoft Exchange Server 2003 to

Exchange Server 2007 and also implement Microsoft Office Communications

Server (OC S) 2007.

IndiGo adapted the new technology of Microsoft Exchange Server 2007 to realize

higher-performance and higher-availability on e-mail and real-time

communications solution to enable Instant Messaging through Microsoft OCS

2007.

By deploying Microsoft OCS 2007 and Exchange Server 2007, IndiGo

incorporates the benefits of Unified Communications into its messaging

environment. The increased levels of communication and mobility that the

solution makes possible can cut costs and improve productivity and customer

service.

Goindigo uses Microsoft Lync 2010 FE server, EDGE server and performs

integration with Polycom HDX7000-720p VC end point with Lync client.

Goindigo performed installation of Microsoft Lync client on client machine PC,

Laptop, MAC, Windows Phone, AndroidPhone, Mac phone, through Interglobe

Technologies.

About InterGlobe Technologies

InterGlobe Technologies (IGT) is a global travel domain expert providing travel

technology and BPO services that help maximize business performance for its

customers.

IGT is committed to delivering innovation and business excellence across the

entire spectrum of the travel and hospitality domain. IGT offers Integrated

Application Development and Maintenance‚ Contact Center, Back Office Services

and Solution Frameworks to the travel industry worldwide.

IGT is a part of InterGlobe Enterprises Limited‚ a leader in aviation and travel

related services. With its footprint, spanning across the globe from 10 state-of-

the-art delivery centers‚ IGT employs over 5000 travel experts worldwide.



Microsoft Lync

35

23 - Volvo India Pvt. Ltd uses Microsoft Lync 2010 Users: 600+

Location: Delhi

Volvo India Pvt. Ltd uses Microsoft Lync unified communication servers.

Volvo India Pvt. Ltd manages Microsoft Lync 2010 client, online meeting,

Integration with Outlook 2010

Volvo India Pvt. Ltd managing Calls from Volvo Trucks, Eicher users in Co-Desk

IBM Ticketing Tool on Active Directory user and Computers / Exchange Server

Volvo India Pvt. Ltd managed AD Objects and Mailbox Migration by using Quest

Migration Manager Software for more than 600 users of VECV.

Volvo India Pvt. Ltd is creating User IDs, Groups (Security & Distribution)

Mailboxes, Distributions groups/Lists, Mail Contacts and Permissions.

Volvo India Pvt. Ltd uses Microsoft SharePoint and also configuring Mobile Office

on Mobile Phones

Volvo India Pvt. Ltd is monitoring End to End Network of 15 remote locations by

using I-Enable RMF Tool

Volvo India Pvt. Ltd - Production environment includes:

o CUCM 6.x and 8.x

o IPIVR 5.x

o UCCE 8.x

o CVP 8.x

o UCS servers

o Variant Recording system

o Ascom DECT wireless phone system,

o Voice Gateways: MGCP/H.323/SIP Gateways



Microsoft Lync

36

24 - Apollo Munich Insurance uses Microsoft Lync server 2013

Users: 1,000+

Location: Delhi

Apollo Munich Insurance uses Lync server 2013 and Lync client 2013.

25 - Apollo Health Street Ltd uses Microsoft Lync 2010 Users: 3000+

Location: Delhi

Apollo Health Street Ltd is managing the following,

o Active Directory Migration from Windows Server 2003 AD to 2008 R2

o Microsoft Exchange messaging system

o Microsoft Lync 2010 Deployment (Intranet & Internet with Lync Mobility)

o SCCM 2007R3 Deployment across three sites

o Virtualization infra

o Windows OS support

o Backup and Recovery

o Antivirus System

Apollo Health Street Ltd has Enterprise License agreement of Microsoft products

Apollo Health Street Ltd uses Engine Service Desk Plus that is deployed as ITIL

Platform

Apollo Health Street Ltd performs Virtualization of Windows Servers using

Windows Server 2008 R2 Hypervisor & VMware

Apollo Health Street Ltd executes Windows NT 4.0 Domain Migration to

Windows Server 2003 Active Directory Migration (Onsite Engagement –New

Jersey, USA)

Apollo Health Street Ltd executes Microsoft Exchange cross Forest Migration

from Exchange 2003 to Exchange 2007

Apollo Health Street Ltd has implemented Symantec Backup Exec 12.5 as Backup

& Recovery solution



Microsoft Lync

37

Apollo Health Street Ltd has implemented Anti-Spam Solution Symantec Bright

Mail messaging Gateway

Apollo Health Street Ltd uses Microsoft Exchange Server 2007 SCC Cluster

Implementation for Mailbox server high availability

Apollo Health Street Ltd has implemented Symantec Endpoint Protection as

Antivirus solution

26 - Bank of India uses Microsoft Lync server Users: 10,000+

Location: Delhi

Bank of India performed integration of Lync server with Polycom RMX 2000.

Lync client able to chat with polycom End-point device HDX 7000 and Polycom

Video Phone VVX 1500.

o Bank of India uses

o Microsoft Active Directory

o DNS

o DHCP

o Citrix XenApp and Citrix XenDesktop Server Farms

o Microsoft Hyper-V

o Microsoft Lync Server 2010

o Microsoft Exchange 2007 Server

o Microsoft SharePoint

o VMware ESX Server

o File System Security and Antivirus applications

o Windows XP

o Windows 7 Pro.

o Windows 2003 Server


o Web Servers

Bank of India performed Storage firmware upgrade (iSCSI, FCOE, NAS,CIFS, NFS)



Microsoft Lync

38

27 - Bank of Baroda uses Microsoft Lync server Users: 10,000+

Location: Delhi

Bank of India performed integration of Lync server with Polycom RMX 2000.

Bank of India’ Microsoft Lync client is able to chat with polycom End-point

device HDX 7000 and Polycom Video Phone VVX 1500.

Bank of India uses,

o Microsoft Exchange 2007 Server




o DNS

o DHCP

o Citrix XenApp and Citrix XenDesktop Server Farms

o Microsoft Hyper-V

o VMware ESX Server

o File System Security and Antivirus applications

o Windows XP

o Windows 7 Pro.



o Web Servers

Bank of India performed Storage firmware upgrade (iSCSI, FCOE, NAS,CIFS, NFS)



Microsoft Lync

39

28 - Liberty Videocon General Insurance uses Microsoft Lync 2010 Users: 1,000+

Location: Delhi

Liberty Videocon uses Enterprise level Microsoft Lync 2010 Infrastructure that

consists of

o Two Lync 2010 front server in resiliency mode

o Edge Server

o Mediation server

o Enterprise Voice integration with Audio-codes

o Polycom IP335 / Polycom cx600 VoIP Phone for voicecalling

29 - Power Grid uses Microsoft Lync Server 2010 Users: 10,000+

Location: Delhi

Power Grid uses Microsoft System Center SCCM and Microsoft Lync server 2010

Front end and Edge Server

30 - Symantec Corporation uses Microsoft Lync Server 2010 Users: 10,000+

Location: Delhi

Symantec Corporation performed Migration of OCS 2007 to OCS 2007 R2

infrastructure and manages the OCS infrastructure.

Symantec Corporation uses Lync Server 2010 Enterprise Voice deployment and

Exchange Unified Messaging integration

Symantec Corporation performs migration from Microsoft Live Communications

Server 2005 to Office Communications Server 2007 R2

Symantec Corporation performs Migration from Microsoft Office

Communications Server 2007/2007 R2 to Lync Server 2010.

Symantec Corporation deploys Lync Server 2010 in multiple forest scenarios



Microsoft Lync

40

Symantec Corporation deploys Lync Server 2010 High Availability across

multiple sites

31 – CITI Technology Services (CITI Bank) uses Microsoft

LyncServer 2010 Users: 20,000+

Location: Delhi

CITI Bank uses OCS 2007 r2 environment across the Citi group worldwide.

CITI Bank uses Lync Server 2010 Enterprise Voice deployment and Exchange

Unified messaging integration.

CITI Bank performs migration from Microsoft Live Communications Server 2005

to Office Communications Server 2007 R2.

CITI Bank performs migration from Microsoft Office Communications Server

2007/2007 R2 to Lync Server 2010.

CITI Bank deploys Lync Server 2010 in multiple forest scenarios.

CITI Bank deploys Lync Server 2010 High Availability across multiple sites.



Microsoft Lync

41

32 - Verizon Data Services India Ltd uses Microsoft Lync Users: 10,000+

Location: Delhi

Verizon Data Services uses Lync server 2010 and 2013.

Verizon’s communication Package Mobile client application uses Windows

Phone 7.5 and Android.

Verizon Data Services executes the following activities,

o VCP Soft phone integrated with CounterPath SDK integration using

COM

C#

WPF

VCP and Nexus VOIP Server Services using

C#.net

Windows Services

COM

XML

o VCP VOIP Notification Toast Agent Application (NTA) using

C#.net

WPF

XML

o Integrated Communication Pack (ICP) Client Application using

VC++

MFC

XML

Visual Voice Mail (VVM) using Windows Mobile 6.5 and Win32.



Microsoft Lync

42

33 - CLP India uses Microsoft Lync Server 2010 Location: Mumbai

Users: 400 (would increase to 500)

CLP India signed a Microsoft Enterprise Agreement, which enabled them to

deploy the latest suite of interoperable business productivity and core

technologies. Overall, it helped to increase productivity, enhance efficiency, and

improve IT management.

CLP India signed the Microsoft Enterprise Agreement, which includes software

such as Microsoft Lync Server 2010, Microsoft Exchange Server 2010, Microsoft

SharePoint Server 2007, and the System Center products.

CLP India was also facing infrastructure challenges. The latest software was not

always available. Licenses of higher versions were not utilized, as the standard

operating environment (SOE) did not permit it. For example, CLP India did not

upgrade from Windows Server 2003 to Windows Server 2008.

One of the key deployments at CLP India was Microsoft Lync Server 2010. Lync

allows employees to establish presence status, initiate instant messaging (IM)

conversations, and web and audio conferences. The solution’s capabilities

improve communications and collaboration among users. CLP deployed Lync

across the organization for around 400 users.

In addition, CLP India upgraded its messaging environment from Microsoft

Exchange Server 2003 to Microsoft Exchange Server 2007 email messaging and

collaboration software, and the Windows Server 2008 R2 operating system.

In June 2012, CLP India upgraded to Microsoft Exchange Server 2010, which

offers the latest functionality and proves to be a more stable and simple to

manage mailing solution.

CLP India also runs Microsoft SQL Server 2008 R2 for data management, and

Microsoft SharePoint Server 2007. The collaboration features in Microsoft

SharePoint Server 2007 make it easier for employees to find and share

documents and build an India-specific intranet. Employees share resources,

access critical information, and make collaborative decisions on the intranet.

Practically, Windows 7 has dramatically increased Microsoft Excel efficiency and

the financial models that CPL India churns out are less bulky in size and compute



Microsoft Lync

43

faster. With Office 2010, creating these reports is very easy, and saves us more

than 50 hours in a month for one laptop.

Hyper-V technology was implemented primarily for CLP India’s test

environment.

CLP India also installed Microsoft System Center Configuration Manager (SCCM)

2007, which is used to manage PCs, deploy software, and assist in asset

management.

CLP India deployed System Center Data Protection Manager (SCDPM) 2012 to

back up data. Going with SCDPM not only saved on hardware but the

performance also improved significantly.

Currently, CLP India are using Symantec Vault for email archiving, but with the

availability of licenses under Enterprise Agreement, CLP India have initiated

deployment of the Microsoft Email Archive solution in order to have the same

look and feel like active email, improved performance and of course better ROI.

The initiative would be completed by August 2013.

After upgrading from Windows XP to Windows 7, CLP India now has an IT

environment that meets its security standards. Primarily, it has fewer problems

with compatibility when critical patches are released. Also, as part of this

Windows upgrade process; CLP India standardized some of the other software in

its IT environment, including Symantec Endpoint Protection, Acrobat PDF

viewer, and PDF writer.

By using System Center Configuration Manager as an asset management

solution, CLP India was able to quickly conduct an asset inventory and identify

all software installed on each device. Now CLP India knows what software is

installed and where, at all times.

IT Stack used by CPL India

Windows Server 2008 R2

Microsoft Office 2010 Suites


Microsoft Office SharePoint Server 2007

Microsoft SQL Server 2008

Microsoft System Center Configuration Manager 2007

Windows 7




Microsoft Lync

44

Hardware

HP G series servers, HP Desktops/ Laptops

About CPL India

CLP India Private Limited is a wholly owned subsidiary of the CLP Group, a

leading investor-operator in the Asia Pacific energy sector.

CLP India is one of the largest foreign investors in the Indian power sector, with

a total committed investment of over INR 13,500 crore (US$ 2.45 billion).

It has a diversified and environment-friendly generation portfolio that covers

renewable energy and super-critical coal-fired and gas-fired generation

amounting to over 2,947 MW (including assets under construction).

It is also one of the largest wind power developers in India, with approximately

970 MW of committed wind projects, of which 500 MW capacities has already

been commissioned.

34 - Selandia Ship Management (formerly EMS Ship Management

India) uses Microsoft Lync Server 2010 and Microsoft Exchange

Server Location: India, Singapore & Latvia

Users: 1,000+

Ships: 42

Selandia Ship Management uses


o Microsoft Exchange Server

o Symantec Vault

o Blackberry Enterprise Server

o Windows Domain & Active Directory



Microsoft Lync

45

35 - Damaka Communication and Collaboration Pvt Ltd uses

Microsoft Lyncand Exchange for its customers Users: 1000+

Location: Chennai

Damaka Communication and Collaboration uses Microsoft Lync. Lync client has

the features such as Instant Messaging, Audio-Video calls, Sharing of Desktop,

Program, PPT and Whiteboard sharing.

Damaka Communication and Collaboration uses,

o Lync 2010 server.

o Exchange server.

o TMG server.

o Damaka Communication and Collaboration uses integrates Lync and

Exchange server.

o Security Token Service

Damaka Communication and Collaboration manages Security Token Service. STS

is a module in Lync client for the security purpose. Lync client uses the

Certificate authentication to login. Three steps are involved in getting the

certificate from the server.

o First - to get the webticket for the user for each login.

o Second - after using the webticket, getting the certificate for the user.

o Third - validating the credentials which include username, password and

certificate.

Damaka Communication and Collaboration is parsing the SOAP messages in Java.

Damaka Communication and Collaboration is designing and coding in C# to

create client to interact with the server

Exchange server Infrastructure

Damaka Communication and Collaboration uses Microsoft Exchange server to

integrate with Lync server for Mail and Unified Messaging. The scheduled

meeting and voicemail features are working based on Exchange server.

Damaka Communication and Collaboration uses Exchange servers (2010 and

2013).



Microsoft Lync

46

36 - ATOS uses Microsoft Lync and Exchange Servers Users: 10,000

Location: Mumbai

ATOS’s Microsoft Unified Communication operations team is managing assisting

Microsoft Lync and Exchange Servers.

ATOS performs Upgrade/Migration of Microsoft Lync and Exchange servers in

Microsoft Cloud datacenters.

ATOS is planning, designing, performs deployment and migration of Microsoft

Exchange Environments.

ATOS is designing and configuring High Availability, Exchange Storage

requirement and RPC Calculation.

ATOS is designing backup solution for Exchange Servers and also implement and

configure AD RMS, TMG 2010 Server and Hardware Load balancers.

ATOS has migrated Exchange Environment using Quest Migration Manager and

Binary Tree tool.

ATOS performs deployment and configuration of Lync Server 2010 and TMG

Server 2010.

ATOS performs Testing, Rules and Policy creation on TMG server 2010 for

Exchange server 2010 and Lync server 2010.

IT Stack

Active Directory

Exchange 2010

SQL

Link 2010

Share Poin

Linux



Microsoft Lync

47

37 - McGraw-Hill uses Microsoft Lync and Exchange Servers Users: 1000+

Location: Mumbai

McGraw-Hill uses Microosft Lync, Exchange, Enterprise Vault, Good Link server

and Blackberry

38 - Hewlett Packard Globalsoft Pvt Ltd uses Microsoft Exchange

Server, Microsoft Lync Server & Windows Server 2008 / 2008 R2 Location: Bangalore

Users: 10,000+

Hewlett-Packard (APAC & Japan) uses Microsoft LYNC (Soft phone

VoIP) solution to save millions of Dollars cost savings for HP.

Hewlett-Packard has 40+ legacy Data Center exit & managed 350+ business

partner lease line migration to VPN solution with customer satisfaction.

This Project was part of Worldwide Data Center consolidation initiative by HP

CIO to save USD $ 8 billion Worldwide, with creative program and project

management, cost effective initiative.

HP has successfully delivered several transformation projects to replace Cisco

network with HP Procurve network to save operation cost and 3rd party

dependency for multiple HP sites in APJ region.

IT Intelligence

HP is designing, deploying and implementing Exchange Server 2003 / 2007/

2010 and manages Mailbox, CAS and Hub Transport role.

HP is designing, deploying and implementing Lync Server 2010 & 2013

HP manages Microsoft Lync in activated like

o Deployment

o Lync Sign in

o Lync remote sign in

o Certificate issues



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o Exchange and Lync Integration, etc

HP is implementing Active Directory Domain Services, RODC, DNS, IIS,

Certificates, Hyper-V& VMware

HP is conducting trainings on

o Exchange Server 2010

o Lync 2010 Core & Voice

o Lync Server 2013 Core

o Hyper-V

o VMware ICM 5.0

o Active Directory 2012

39 - COLT Technology Services uses Microsoft Lync and Exchange Location: Mumbai

Users: 500+

COLT Technology Services deploys and configures Microsoft Lync Server 2010

and 2013.

COLT Technology Services is planning, designing, performs deployment and

migration of Microsoft Exchange Server Environments.

COLT Technology Services is designing and configuring High Availability, Site

Resiliency, Exchange Storage, RPC CAS configuration etc.

COLT Technology Services is migrating Intra Forest Exchange Environment

using Binary Tree E2E tool.

COLT Technology Services performs implementation and configuration of TMG

server 2010.

COLT Technology Services implements and configures Active Directory RMS and

Hardware Load balancers.

COLT Technology Services uses Enterprise Voice deployment with PSTN, PBX,

IP-PBX and SIP and configuration of reverse proxy using TMG server 2010.



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40 - Persistent Systems Ltd uses Microsoft Exchange and Lync Users: 4400

Location: Pune, Mumbai, India

Project: IBM ITM Agents

Persistent Systems Ltd uses Microsoft Lync Server Application

Persistent Systems Ltd is creating Distributed Environment for OCS /Lync server

for testing Lync Agent.

Persistent Systems Ltd ha setup ITM on Windows and UNIX platforms.

IT Landscape of Persistent Systems Ltd with OCS 2007 R2

Earlier Persistent Systems Ltd deployed Microsoft Office Communications Server

2007 R2, a solution that provides instant messaging, presence, Voice Over IP

(VoIP), and video conferencing capabilities to its employees.

When it comes to voice communications, Persistent was using standalone

Private Branch Exchange (PBX) infrastructure. WebEx was used for all

presentations (clients, as well as internal). As Persistent Systems Ltd expanded

over the years, it experienced growing insufficiency with its communications

infrastructure.

After investigating available communications products, Persistent decided to

implement Microsoft Office Communications Server (OCS) 2007 R2, a unified

communications solution that gives enterprises integrated instant messaging,

presence, and VoIP capabilities along with audio and video conferencing

functionality.

Persistent is extensively using the presence and instant messaging capabilities of

the new solution. Presence features help to determine a colleague’s availability

and to choose the best method to communicate instantly with that person,

whether through a voice call, an email message, or an instant message.

Office Communicator 2007 R2 also includes desktop sharing. With this feature,

users are able to share their entire computer desktop with a colleague in another

office. In addition, Office Communications Server 2007 R2 includes API’s that

have made it possible for developers to integrate OCS 2007 R2 collaboration

features into existing MIS applications. For example, in the employee portal, the

search feature fetches all the employee details along with the presence status of

the employee. Colleagues can initiate instant collaboration via chat, audio / video



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call, live meeting and if required also share their desktop all with just a mouse

click.

The upgrade to OCS 2007 R2 was completed in December 2010, and the solution

was rolled out to 6,000 employees. Since then Persistent has been implementing

new capabilities of Office Communications Server 2007 R2 based on

requirements. Most importantly, Persistent Systems Ltd has been able to

collaborate with client OCS networks also.

Figuring out whether an employee is on leave and for how many days was a big

challenge in the organization of this size. However, OCS 2007 R2 and Exchange

Server 2007 integration has made it very easy; not only the Out of Office

information but also the Free-Busy schedule now appears right there in OCS

Communicator. Windows® Active Directory® integration with Human

Resources database has further helped in bringing the employee designation,

location, contact information and department into the OCS Communicator.

In addition, SharePoint 2010 and OCS integration is effectively enabling

employees to initiate immediate chat with the author of an artifact from the

portal itself. Also, as the presence information is now available right there in

Outlook, employees can initiate chat more effectively by a single click, while

maintaining the subject context in the chat. Conversation history helps in

automatically saving the chat information for future references.

With Office Communications Server 2007 R2, Persistent has slashed its

travel budget. Managers are connecting with global teams through web

conferencing and vice versa. Participation in meetings and presentations is now

done through video conferencing.

IT Stack


Microsoft Office Communications Server 2007 R2

Environment: J2EE

Methodology : Agile



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Persistent Systems Ltd uses Tivoli common reporting

Persistent Systems Ltd is designing and performs Execution of Test Cases for

Lync/OCS Sever. This is Server side application which generates the monitoring

reports for Microsoft Lync Server Application, from the historical data collected

by Lync server agent in HTML, PDF, XML, XLS format.

Persistent Systems Ltd has setup preparation and configuration of TCR Server

on Windows and Non-Windows platforms

IT Stack

Environment: J2EE

Methodology : Agile

Technology Stack used by Persistent Systems Ltd:

Application Packages:

Lync Server 2013/2010

Office Communication Server 2007/2007 R2

IBM Tivoli Monitoring

IBM TCR

Project Management Tools:

Rational Team Concert

Clear Case

IBM Lotus notes TTT

Test Management Tool: Rational Quality Manager

Defect Tracking Tool: IBM CMVC

Automation Tool: Selenium Webdriver

Programming Languages:

Core Java

C++

C

Shell Scripting

Operating Systems:

Window’s (all Server based OS)

Linux (RHEL)



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AIX

Solaris (SPARC)

ZOS

Virtualization Tool: Hyper-V

Database:

IBM DB2

MS SQL

Oracle

About Persistent Systems:

Established in 1990, Persistent Systems Ltd. is a global technology company

specializing in outsourced software product development (OPD). Persistent

Systems Ltd has more than 6,400 employees and is headquartered in Pune,

India.

41 - Aegis Ltd, an Essar Enterprise usesLync2010 andExchange

2010, served by Microland Pvt Ltd Location: Delhi

Lync 2010:

Aegis Ltd performed implementation of Microosft Lync infrastructure for instant

messaging, conferencing and enterprise voice capability through a single, easy to

update interface.

Aegis Ltd has successfully deployed Lync 2010 and migrated 10000 users from

OCS 2007

Users: 10000

Exchange 2010 Migration:

Aegis Ltd performed Microsoft Exchange 2010 migration to deliver the

enterprise-grade security and reliability that businesses require. Major changes

from previous versions of Exchange Server include

o High availability of Mail box

o HUB/CAS server



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Aegis Ltd’s Exchange 2010 migration was implemented across Essar group for

domestic location (Hazira, Mumbai, Vadinar, Pune, VIZAG) as well international

location trinity. Total 18000 users migrated on Exchange 2010.

Users: 18000

IT Operations:

Aegis Ltd is managing 20,000 users, computer accounts, Groups on windows

2003, 2008 domain controller.

Aegis Ltd is managing Exchange 2003/2010 server database, monitoring mail

queue, Maintain mailbox user level permission, mailbox movement, manage

quota, sending permission, delivery restriction.

Aegis Ltd uses

o Blackberry Enterprises

o Express Server

o Virtual

o ISA 2006

o Web servers

o Web sense Proxy servers

o VPN Entrust Check

o Soft Token server

o Symantec BESR image application

o HPSM call logging application

o Aegis Ltd manages

o Active directory

o DHCP

o DNS

o Print Server

Aegis Ltd manages backups including Exchange server, File server, and

application server restore data on request using Symantec Backup Exec.



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42 – ISKCON (The International Society for Krishna Consciousness)

uses Microsoft Lync and Exchange Location: Bangalore

Users: 500+

ISKCON performs

o Microsoft Exchange server 2010 Outlook configurations

o Microsoft 365 Outlook Configuration online mail migration

o Lync Migration 2010

o ISKCON performs Operating System Installation with,

o Windows 9

o Windows 2000 Family

o Windows XP

o Windows server 2003 Enterprise edition

o Windows 7

o Windows 8 and server 2008 R2.

o ISKCON is managing Antivirus using management console.

o ISKCON uses the following Technology Stack,

o Symantec End Point Protection 11.0

o E Scan 11.0.1113

o Untangle firewall

o Fortinet firewall basic known

o Symantec backup support for clients

o new Active directory 2008 for Exchange and OCS

o Exchange 2010 HUB/CAS on NLB

o Exchange 2010 Mailbox role with DAG feature

o ISA 2006 Array for publishing the Exchange server

o Fortigate firewall

o Mailscan SMTP server

o Symantec EXEC 2010 backup

ISKCON’s Microsoft Exchange 2010 Mailing Systems was migrated from Linux

mailing



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43 - Tata Teleservices uses Use the Microsoft Unified

Communications solution comprising Microsoft Office

Communications Server 2007 Users: 6,000

Location: India

Spread over 70 locations in the country, with over 10,000 employees, Tata

Teleservices Limited (TTSL) management’s primary challenge was ensuring

effective communication and collaboration. At the same time, the Managing

Director of Tata Teleservices Limited, Mr. Anil Sardana, wanted to control the

cost of doing business. But with constant price hikes, the figures continue to

inflate. Something had to be done and done fast!

TTSL had been using traditional ways of communication, e-mail and instant

messanger, it needed a solution with features like Chat, Audio, and Video

Conferencing tools and Content Sharing.

The increase in flexibility to communicate and collaborate would also reduce

interoffice travel.

To effect this change, they decided to partner with Wipro Technologies who set

up the server infrastructure and rolled out the solution with Microsoft Office

Communication Server 2007 to the initial set of users. The in-house IT partner

Tata Consultancy Services then took over and deployed the application to the

rest of TTSL.

Microsoft Office Communication Server 2007 is a Unified Communications

server that delivers Enterprise Instant Messaging, Audio, Video and Web-

conferencing, and enhanced Voice-Over-IP (VOIP). TTSL has over 3,000 retail

outlets and 70 locations across the country.



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44 - Ashok Leyland Ltd uses Microsoft Exchange Server 2010,

SharePoint Server 2010, Lync Server 2010 and Office 2010 Location: Chennai

Users: 10,000+

Ashok Leyland Ltd has deployed Microsoft Exchange Server 2010, SharePoint

Server 2010, along with Microsoft Office 2010 and Lync Server 2010 that allow

employees to use instant messaging, email, audio, video or web conferencing to

become more productive.

From a collaboration and communication perspective, Ashok Leyland Ltd was

using the Microsoft platform extensively, including Microsoft Office 2010,

Exchange Server 2007 for communication and Microsoft SharePoint Server 2007

for content and portal management. Ashok Leyland Ltd was also using Microsoft

InfoPath 2007 for workflow based request and approval processes, for example,

end user requests for hardware, software, miscellaneous accessories, etc.

In June 2012, it decided to upgrade Microsoft Exchange Server 2010. The main

aim was to tighten integration with the Microsoft Office productivity suite that

would enhance employee efficiency and add new collaboration features. The

mailbox size has since gone up from 50 MB to 200 MB. This has resulted in

productivity increase and time saving in managing the mailbox for employees

while in office and also while traveling.

Integration and collaboration with Outlook 2010 makes it easy to use with a

familiar and simple user interface. Administrators too, benefit from a unified

solution that is easy to deploy and manage.

The next step was to upgrade to SharePoint Server 2010. This enables content,

document and ideas sharing, and organizes teams to get the work done and track

what other team members are working on. SharePoint for SAP Surround makes

core SAP data easily available for business users to work with. It simplifies

complex SAP interfaces, enabling users to interact with business workflow

processes, be more effective, and ensure high performance. For example,

complicated Travel Expense Statement is a simple form in Outlook, which

uploads the information to SAP via SharePoint portal.



Microsoft Lync

57

In July 2012, Ashok Leyland opted for Microsoft Lync Server, a unified

communication platform for instant messaging, conferencing and connecting

people across the organization.

The organization is exploring the telephony features and is all set to integrate its

PSTN network with Lync by early 2013. Users would then be able to access

powerful voice features, whether in the office or at home, from phones, PCs,

laptops and desktop applications, bringing down the communication costs.

Ashok Leyland Ltd is also exploring options such as remote management,

trouble shooting and employee training using Lync.

Microsoft Lync, Exchange Server and SharePoint Server offer the latest unified

communication infrastructure to our organization, setting the stage for future

growth.

With Exchange Server 2010, employees have seamless access to messaging tools

and data from a single inbox. Microsoft Lync along with Microsoft Exchange and

SharePoint Server together enhance the productivity of the organization by 20

percent.

Microsoft also facilitates the management to track usage and ensure that the

team is using it effectively to ensure maximum return on investment.

IT Operations in Ashok Leyland Ltd:

Ashok Leyland Ltd performed migration to Microsoft Exchange 2010 and

Microsoft Lync with SCOM 2007

Ashok Leyland Ltd executes Patch Management using WSUS and SCCM

Ashok Leyland Ltd uses Trend Micro IWSS and IMSS

Ashok Leyland Ltd is performing backups using Ntbackup, HP Data Protector –

MSL 5000, MSL 6000, Symantec Backup Exec and Networker Management

Ashok Leyland Ltd is Managing SQL server 2005

Ashok Leyland Ltd uses SUN storage and EMC2

Technology Stack

Microsoft Office 2010 Suites

Microsoft Lync Server technologies






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IT Outsourcing Service Provider:

Hewlett-Packard

IT source India Tech Pvt Ltd, Mumbai

About Ashok Leyland Ltd:

Founded in 1948 by Raghunandan Saran, Ashok Leyland Ltd is one of India's

leading manufacturers of commercial, emergency and military vehicles.

Headquartered in Chennai, India, it has six manufacturing plants in India along

with two facilities in Prague (Czech Republic) and Ras Al Khaimah (United Arab

Emirates). It employs 15,734 employees across six factories and 75 offices. The

annual revenue in 2011─12 was US$ 2,378 million.

Ashok Leyland Ltd has embarked on some key initiatives across the

organization. These focus on employees, quality, brand, innovation and

efficiency. All initiatives must add value across one of these five areas.

Ashok Leyland extensively uses applications for business process management

and productivity. Two years ago, Ashok Leyland deployed SAP ERP in order to

focus on bringing consistency and accuracy to processes. From an information

standpoint, it identified business analytics and business intelligence as core

areas.



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45 – Steria India Limited uses Microsoft Lync and Exchange Location: Chennai

Users: 20,000+

Steria India Limited has implementation of new datacenter at Steria, Chennai,

India

Steria India Limited executed decommision of Servers and network devices from

its service provider datacenter at UK and France and commissioning the same in

Chennai.

Steria India Limited is shifting links at the Service provider datacenter to their

UK and France datacenter.

Steria India Limited performs implementation of servers at Chennai datacenter

which were hosted in service provider datacenter.

Steria India Limited uses Firewalls(checkpoint and PIX) of Steria India and UK

IT Stack

Deployment of Microsoft Outlook 2010 and Lync

Database: Managed SQL Server 2000, 2005.



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46 – Cognizant Technology Solution: Consulting, Design &

Implementation of Microsoft Unified Communication with Microsoft

Lync Users: 1, 00,000+

Location: Bangalore

CTS’ Microsoft Unified Communication is using Lync 2010 with branch site.

CTS is deploying and configuring Microsoft Unified communication Lync 2010 in

data center and Branch site using Audio Codes Survival branch appliance (SBA)

for resiliency.

CTS are configuring Audio codes SBA and Media gates at Brach site and for voice

calls.

CTS are integrating Lync with Tandberg for video Conferencing.

CTS are configuring the direct Sip trunk with Avaya voice gateway for PSTN call

at 2 branch locations.

CTS is deploying and configuring SMART TAP voice recording solution at 3

branch site for recording the voice calls of users.

CTS is deploying and configuring Voice Mail Service using Exchange 2010 unified

messaging system and integrated with Microsoft Lync.

CTS has deployed and configured the Synthetic Watcher Node for the

administration and Event Tracing for the support staff in the Lync environment.



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47 - Geometric Global uses Microsoft Lync, served by Microland

Limited, Bangalore Users: 1000+

Location: Bangalore

Geometric Global has installed Microsoft Lync

Geometric Global uses Office Communication Server2007 R2.

Geometric Global is deploying Microsoft Exchange 2007 for unified Messaging

and integrating it with the office communication server domain.

Geometric Global is implementing the Microsoft Unified Communication using

Office Communication Server2007 R2 and voice integrations with Dialogic

Gateway and Cisco call Manager.

Geometric Global is deploying SQL 2005 for Microsoft Office communication

server2007 Integration.

Geometric Global is deploying the Perimeter Edge servers for the Remote user’s

access to IM Presence and conferencing.



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48 - OnMobile Global Limited uses Microsoft Lync, served by

Microland Limited, Bangalore Users: 2000+

Location: Bangalore

OnMobile Global Limited uses Microsoft Lync

OnMobile Global uses Office Communication Server2007 R1.

OnMobile Global is deploying Perimeter Edge servers for the Remote user’s

access to IM Presence and conferencing.

OnMobile Global is deploying ISA Server as reverse Proxy and for publishing the

web content.

49 – SUNGARD uses Microsoft Lync Server 2010 Location: Mumbai, Pune and Bangalore

Users: 4000

SUNGARD uses Microsoft Lync Server 2010 and managing complete voice infrastructure of India spread across three different locations in Mumbai, Pune & Bangalore with a user strength of 4000.

SUNGARD designed and implemented Enterprise Survivable Server in India.

SUNGARD performed deployment, migration, configuration and administration of enterprise communications Lync Server.

SUNGARD designs the voice systems and integrate them across the globe over the company owned MPLS network.

SUNGARD designed and implemented High definition VC at India and playing a pivotal role in integrating it with the Global VC devices a part of Unified Communication Project.



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50 - Alcon Laboratories India Pvt Ltd (A Novartis Company) uses

Microsoft Lync2010 and Microsoft Exchange Users: 1000+

Location: Bangalore

Alcon Laboratories performs Migration to Microsoft Exchange 2010 and

Microsoft Lync 2010

Alcon Laboratories uses Exchange Servers, OCS servers, MS DPM, Clusters,

Message Labs (Spam Filter), Biscom Fax and tested new packages to ensure after

should be good to go.

Alcon Laboratories provides support on BPOS Exchange, involving in new

migration of other sites within the Novartis.

Alcon Laboratories uses Backbone structure using Powershell, SSRS & BIDs.

Alcon Laboratories performs Mobility Sync management in Exchange

Infrastructure.



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51 - Retail Full Serve Ltd (TCS Subsidiary) uses Microsoft Lync and

Microsoft Exchange Users: 2000+

Location: Bangalore

Retail Full Serve Ltd performs following Migration,

o Application migration from Domino to SharePoint

o Exchange 2003 to Office 365 (Exchange 2010 also BPOS cloud)

o Iron Mail to FOPE

o LCS to Microsoft Lync

o Interwise to Microsoft Lync

Retail Full Serve Ltd is managing

o 18 domino servers

o 42 Exchange Servers

o 13 LCS server

o 10 Interwise servers

o 18 Blackberry Servers

o 8 Iron Mail Servers & FOPE on cloud for tasks such as

o Availability Index Checks

o Performance Checks

o Disk Structure Checks

o Disk Space Checks

o Mail Routing Monitoring



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52 - Yash Technologies Pvt Ltd uses Microsoft Lync Server 2010 and

Microsoft Exchange server 2010 Users: 4000+

Location: Bangalore

Yash Technologies Pvt Ltd uses


o Microsoft Exchange server 2010

Deployment of Microsoft Lync Server 2010

Yash Technologies has planned and designed Microsoft Lync Server 2010 new

Unified Communications scalable architecture with disaster recovery solution.

Yash Technologies has deployed Microsoft Lync Server 2010 Enterprise edition

as Front End Server including collocated Server roles.

Yash Technologies has deployed Microsoft Lync Edge Server for External Access

and Federation services.

Yash Technologies has configured the Web based Clients (like Lync Web App,

Lync Attendee and Office Communicator) through Reverse Proxy by

Implementing Microsoft Forefront Threat Management Gateway2010(TMG) .

Yash Technologies has published Multiple Simple Urls through Reverse proxy (

TMG 2010).

Yash Technologies has deployed Enterprise Voice with dial-in conferencing in

Lync Server 2010.

Yash Technologies has implemented the Hardware Load balancing (HLB) and

DNS Load balancer for Lync server 2010 high availability.

Yash Technologies has deployed Lync Monitoring Server Role on separate

hardware to get monitor Lync server architecture performance with reports.

Yash Technologies has deployed Lync Archive server role on separate hardware

to archive IM Chat Data and Meeting contents

Yash Technologies implemented Mobile integration with Microsoft Lync Server

2010.

Yash Technologies performs Integration of Microsoft Exchange Server with

Microsoft Lync Server 2010 to provide an Unified Messaging



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Yash Technologies Integrated the Exchange server 2010 OWA App with Lync

Server 2010 for an instant messaging in OWA App

Yash Technologies integrated the Cisco Unified Communication Manager 8.5

with Microsoft Lync Server 2010 by using Direct Sip.

Yash Technologies performs Smooth Migration from Office Communications

Server 2007 and 2007R2 to Microsoft Lync Server 2010

Yash Technologies integrated the office Communicator Web Access with Lync

Server 2010

Deployment and Migration of Microsoft Exchange Server 2010

Yash Technologies has planned and designed End to End Solution architecture

of Microsoft Exchange 2010 Messaging

Yash Technologies deployed Exchange 2010 Roles on Physical Hardware on new

high-end servers with Dell Equal logic PS Series iSCSI Storage.

Yash Technologies deployed Exchange 2010 Roles including Edge role on

virtualized platform (VMware) on new high-end servers with Dell Equal logic PS

Series iSCSI Storage.

Yash Technologies designs and implements high-availability solution for

Microsoft Exchange 2010 environment using Database Availability Group (DAG).

Yash Technologies performs smooth Migration of 4000 users Mailboxes from

Exchange 2003 to new Exchange 2010 central Site without any user’s impact

during migration process.

Yash Technologies design and deployed Microsoft Exchange 2010 unified

messaging and integration of Exchange 2010 OWA App with Lync Server 2010

Yash Technologies restructured and republished the MX records for entire email

architecture and defined MX load balancing through Radware load balancer at

ISP level.

Yash Technologies deployed and configured the windows Network Load

balancing (NLB) for Exchange 2010 CAS roles



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53 - IIC Technologies Ltd uses Microsoft Office Communications

Server 2007R2 served by AlliancePROSYS India Ltd Users: 700+

Location: Hyderabad

IIC Technologies Ltd performed implementation of Microsoft Office

Communications Server 2007R2, Implementation and Migration Of Microsoft

Exchange Server 2007

IIC Technologies Ltd has deployed and configured the Microsoft Exchange

server2007 and also migrated from IBM Lotus Domino to Microsoft Exchange

server 2007

IIC Technologies Ltd has configured the NLB for Exchange CAS and HUB Server

roles

IIC Technologies Ltd enabled CCR in Exchange 2007 to provide a high

availability

IIC Technologies Ltd performs Backup and Restoration of Microsoft Exchange

database and Database recovery management.

IIC Technologies Ltd deployed and configured Office Communications Server

2007r2 to provide TXT Chatting, Audio & Video , Web conferencing , Desktop

Sharing and file sharing by OCS Front End Server

IIC Technologies Ltd has deployed and configured office Communication s Edge

Server role to provide external access for other domains.

IIC Technologies Ltd deployed and configured the CWA 2007 r2 and hosted on

PDNS.

IIC Technologies Ltd performs Backup and Restoration of Office

Communications Server 200r2 database.



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54 - Honeywell Technology Solutions Lab uses Microsoft Lync Users: 4000+

Location: Bangalore

Honeywell uses Microsoft Lync and Microsoft Lync Communicator

Honeywell performed uses Imaging Software’s like Norton Ghost Symantec 4.0

Server and updating Desktops and Server Windows Security patches through

WSUS server and Monitoring

Honeywell is updating desktops and Server Antivirus with latest DAT through

EPO 4.0 server and managing Land Desk & Patch Link

Honeywell is managing Remote operations using,

o LANDesk Remote Control

o Net meeting

o Microsoft Lync

o MSTSC etc

Honeywell uses

o Virus Scan/Anti Spyware 8.7/8.8

o EPO 4.5/4.6

o HIPS

o Safe boot, Site advisor etc.

o AD

o DHCP

o DNS

o WSUS

o VMware



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55 - Mahindra Satyam uses Exchange and Lync 2010 Users: 10,000

Location: Mumbai, Hyderabad, Bangalore, Delhi

Mahindra Satyam uses

o Microsoft – RDS Services

o Windows 7

o Windows 2008 R2

o App-V

o Office

o Lync 2010

o Exchange, SQL server

Mahindra Satyam implements WaaS solution in the customers environment

using combination of the following products:

o Citrix – XenDesktop

o XenApp

o XenServer

o XenCenter

o UPM

o Net Scaler

o Branch Repeater

o Access Gateway,

o Presentation Server

o Dazzle

o VMware

o VMware View

o VMware vSphere

o VMware SRM

o View Composer

o Persona

o ThinApp

o ThinPrint

RES Software:

o RES Workspace Manager



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o RES Automation Manager

Server/Network Hardware:

o HP

o IBM

o DELL

o Pivot3

o Cisco

WaaS components:

o Server Virtualization

o Desktop Virtualization

o Hardware layer

o Profile Management

o Application Virtualization

o Service Management

o Location based Printing

o Automation

o Metering and Charge Back



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56 - Religare Technologies Ltd uses Microsoft Exchange Users: 1000+

Location: Delhi

Religare Technologies uses

o Microsoft Exchange Server 2010

o Active directory Environment 2008

o Daily Basis Server Monitoring like

o Mail Flow

o Disk Space

o Event Viewer Analysis

o Blackberry Enterprise 5.0 Server and BlackBerry Express Server 5.1 located

on various locations Noida, India, Hong Kong, Singapore and London.

Religare Technologies is using Windows server backup for Exchange 2010

database backup.

Religare Technologies performs restoration of single mailbox to provide earlier

deleted data on Exchange 2010

57 - Larsen & Toubro Ltd and Larsen & Toubro Infotech Ltd uses

Microsoft Lync 2010 and Microsoft Exchange Server 2010 Users: 10,000+

Location: Mumbai

Larsen & Toubro Ltd and Larsen & Toubro Infotech Ltd use the following

Technologies Stack

o Microsoft Lync 2010

o Microsoft Exchange 2010 Servers with HUB / Client Access Server on NLB.

o 2 Node CCR Clusters of Exchange 2007 Mailbox Servers (Active / Passive

Mode)

o Exchange 2010 Mailbox Data Availability Group (DAG)

o Exchange 2007 SCR (Site Resilience) for Mailbox Servers

o Symantec Enterprise Vault 2007(Centralized Archiving System)



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o Microsoft Forefront for Exchange Server2007 / 2010

o Server Virtualization (VMware and Hyper-V etc)

o Microsoft Forefront Threat Management Gateway 2010

o Microsoft SCOM 2007 R2

o Microsoft DPM 2010

o Quest GroupWise migrator for Exchange 2010

o SMTP Gateway (Cisco Iron Port)

o Blackberry Servers

o Exchange 2010 server from Novel GroupWise 7

o Larsen & Toubro Ltd uses Cisco Routers and Switches including

o Cisco 2800

o Cisco 2810 routers

o Brocade Ethernet Layer 2Switches

o Dell Switches

o D-Link Switches

58- Aircel Limited uses Microsoft LYNC server 2007 and MS

Exchange 2010, served by Wipro Infotech Limited Location: Aircel offices

Users: 25,000+

Aircel Limited uses

o Microsoft LYNC server 2007

o SCOM2007 r2

o 32 ADC servers

o 20 DHCP servers

o 15 MS Exchange 2007 and 4 Exchange 2010 corporate servers

o Exchange clustering with 3 CCR and 3 SCR environments.

o DAG in exchange 2010.

o Blackberry enterprise server 4.1, 5.1, 5.2.

o ISA 2006 server



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59 - APTEAN (Formerly Consona Corporation, USA) uses Exchange

server 2013, Microsoft Lync Server 2013 and SharePoint Server

2013 Users: 1000+

Location: Bangalore

About APTEAN:

APTEAN (Formerly Consona Corporation) delivers software and services to

companies of all sizes, ranging from small business to Global 2000 enterprises,

across a number of industries.

APTEAN’s software solutions automate business critical tasks, ranging from

marketing, service and support to planning and scheduling, material

requirements planning (MRP), accounting, product configuration, and business

intelligence. APTEAN’s philosophy is to grow by acquiring new companies and

develop further and maintain the acquired Product lines.

Bangalore’s unit Consona software India Pvt. Ltd. is a 100% subsidiary of

APTEAN USA, predominantly a Development center offering software and IT

services to APTEAN’S global locations in the Americas, EMEA, APAC and

Australia.

Address: S/44, M S Complex, New Bellary Road, 2, Raj Mahal Vilas, Bangalore -

560054, India

Phone:+91 (80) 4017-3800



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60 - HCL Technologies uses Microsoft Unified Communication with

Lync 2010

Users: 90,000+

Location: India

HCL Technologies is managing Microsoft Lync 2010 setup consisting of 90,000+

users including

IM

AV

Application Sharing

Enterprise Voice

HCL Technologies is managing over 30+ servers including

o 4 Front End Pools

o Three Lync 2010 Central Sites

o Mediation Servers

o CWA Servers

o Edge Server

o Exchange 2007 Unified Messaging Servers

o Backend SQL Servers

o Archiving and Monitoring Server

o HA of Edge Servers etc

HCL Technologies uses

o Cisco Call Manager

o Tandberg VCS

o Nortel

o Avaya

o HCL Technologies manages

o Lync Client Policies

o Remote Access Policies

o Web Conferencing Policies.

HCL Technologies uses Exchange server 2007 Unified Messaging server for

Voicemail and Outlook Voice Access.



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UC Projects in HCL Technologies

HCL Technologies performs Migration of OCS 2007 R2 to Lync 2010 setup.

HCL Technologies performs Migration of Lync 2010 to 2013

HCL Technologies is executing SQL mirroring in Lync 2013, edge HA in 2013

HCL Technologies performs configuration of XMPP with 2013 Edge server

HCL Technologies migrated Exchange UM from 2007 to 2010 and integrate with

Lync server 2013.

HCL Technologies performs migration of CMS from 2010 to 2013.

HCL Technologies performs is planning and performs implementation of over

20+ Lync servers including

o 3 Central Sites

o 3 Enterprise Pool

o 1 Standard Edition pool

o Archiving Servers

o Lync Edge Server

HCL Technologies performs migration of OCS 2007 R2 Edge Server to Lync 2010

Edge Server.

HCL Technologies implemented DNS load balancing with GTM F5 of Lync edge

server.

HCL Technologies has enabled Enterprise voice for over 10000+ users and

performs implementation of conferencing configuration policy for restricting

Client Media port.

HCL Technologies performs integration with Tandberg VCS having more that

100 Tandberg/ Polycom VC Endpoints.

HCL Technologies performs implementation of Lync 2010 Group Chat Server.

HCL Technologies performs migration of OCS Enterprise voice to Lync

Enterprise Voice

HCL Technologies performs implementation of Lync Phone devices (Polycom CX

Phones)

HCL Technologies is working with Microsoft for Unify2 Power Route POC so that

full-fledged enterprise voice can be implemented. This is required so that PSTN

calling through Lync can be possible as per telephony restriction in India

HCL Technologies performs implementation Lync Mobility Client for Iphone ,

android , ipad, windows etc.



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HCL Technologies configured Audio codes for PSTN calling and move CMS from

one pool to another.

HCL Technologies uses Edge server Load balancing Via GTM F5 load balancer

and manages Cisco intra-domain federation integration with Microsoft Lync

61 - Merck uses Microsoft Lync and Exchange, served by Cognizant

Technology Solutions Users: 1, 50,000+

Location: Delhi, Mumbai, etc

Merck performed migration of users from Microsoft office communicator 2007

server to Lync server 2010.

Merck has 170 mail servers (including Exchange Cluster) and more than 100

Active Directory Servers across globe.

Technology Stack:

o Exchange 2003 / 2007

o Active Directory 2003

Merck manages Exchange Cluster server and more than 1.5 Lac mailboxes across

Globe in cross forest and cross domain architecture.

Merck manages Backup and restore of Exchange Srvers databases, using

o Net App – SnapShot Manager

o IBM Tivoli / NT Backup utility

o Merck is archiving Exchange Data, Recovery and restoration of Mails using

o Netappsnapdrive

o Ex-Merge tool

Merck performed mailbox movement activity from one mailbox server to

another server using Script and Manual process.

Merck performs Call management using remedy version 7 and Mercury ticketing

tool.

Merck performed Public folder remediation (Clean-up) around 2.8TB of data and

38,780 PF folders all over the domain.



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62 - ITD Cementation India Limited uses Microsoft Lync Server 2010 Locations: Mumbai

Users: 600+

ITD Cementation India Limited uses


o Windows Server 2003

o Windows Server 2008 DCs

o Exchange Server 2003

o VMware ESXi 4.1 servers

o WSUS 3.0

o Forefront TMG 2010

o Checkpoint IP 295 Firewall and Smart -1 management appliance

o Symantec

o Backup Exec server 2010

o Endpoint Protection 11.0.6 AV servers

o Messaging Gateway 9.5

o Mail Security for Exchange 6.5

ITD Cementation India Limited performs implementation of Remote Desktop

Services (RDS) on Windows Server 2008 R2 infrastructure for publishing

applications to remote users.



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63 - Zensar Technologies Limited uses Microsoft Lync Server 2010

and Microsoft Exchange Users: 30,000+

Location: India

Zensar Technologies Limited uses Microsoft Lync 2010

Zensar Technologies Limited manages 30,000+ seat Microsoft Active Directory

and Exchange migration projects

Zensar Technologies Limited performed migration from Exchange 2003 to 2010

and consolidation of 2,500 mailboxes and 6.5 TBs of data for a global law firm.

This included a consolation of nine Exchange site to one primary site with a

passive DR site, utilizing a cross site DAG.

Zensar Technologies Limited implemented DPM 2010 for Microsoft Exchange

2010.

Zensar Technologies Limited uses

o Active Directory

o Net Apps

o VMware

o ActiveSync

o Mail Marshal

o Message Labs

o SCOM

o Symantec Enterprise Vault

o NetApp Snap Manger for Exchange



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64 - BIOCON LTD uses Microsoft Lync 2010 and Microsoft Exchange Locations: Bangalore

Users: 1000+

BIOCON LTD uses and manages


o Microsoft Exchange 2007

o Microsoft Forefront Unified Access Gateway (UAG) 2010 and ISA proxy

o Active directory 2008

o Domain controllers

o Group policy

o DNS

o DHCP

o Microsoft Forefront Identity Manager (FIM 2010)

o SCCM

o SCOM

o Microsoft® Hyper-V™ Server 2008 R2.

o Firewall - FortiGate-620B + FortiAnalyzer 400B

o Vulnerability tools for Web: FortiWeb for Database FortiDB.

o Web security suite of - WEBSENSE with ISA proxy &Zscaler Cloud Security

o Mail Filtering suite of - IRONPORT C350 series & SURFCONTROL

o Antivirus servers:

o McAfee ePO server 4.5

o Symantec

o TrendMicro - Forefront Exchange Protection 2010

o Patch management solutions like BIGFIX TOOL

o BIOCON LTD uses

o CISCO routers (1800/2500/2600/2800series)

o Switches (Cisco -2950/3550/3560/3750 series)

o HP ProCurrve

o Nortel

o Foundry

o Brocade superx

o FastIron SX Series, etc

o Network monitor tools:



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o SolarWinds Orion

o Netflow Analyzer

65 - CSC India Pvt. Ltd - Unified Communication and Unified

Messaging Projects with Lync 2013 and Exchange 2013 Locations:

Users: 20,000

CSC’s Unified Communication and collaboration with Lync 2013 and Exchange 2013

CSC has opened a Unified Communication and Collaboration Service Center

executing projects involving design and deployment of Unified Messaging and

Collaboration solutions to their Clients worldwide.

CSC deployed Unified Communication and Collaboration solutions integrated

with IP-PBX (Cisco Unified Communication Manager) for CSC cloud users which

includes Exchange 2010 and Lync 2010 servers and enabled features like

o Enterprise Voice (Call park, Call admission control, Enhanced 9-1-1)

o Voice Resiliency

o External User access

o Response Group service

o Dial in Conferencing

o Monitoring

o Archiving

o Exchange Unified Messaging integration for voice mail access and other

CSC enabled Microsoft Exchange Unified Messaging features like

o Call Answering rules

o Voice Mail Preview

o Protected Voice Mail

o Message Waiting Indicator

CSC performed migration of Office Communication Server R2 to Lync Server

2010 for CSC cloud users.

CSC performed migration of the entire E-mailing system from Exchange 2003 to

Exchange 2010 and decommissioning of Legacy Exchange organization for CSC

cloud users via



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o Active Directory Migration tool

o Microsoft Forefront Identity Manager 2010

o Exchange 2010 shell scripts, etc.

CSC performed migration from IBM lotus notes to exchange 2010 for CSC cloud

via BinaryTree migration tool.

CSC deployed Unified Communication and Collaboration solutions for CSC cloud

users which include Exchange 2007 and Office Communications 2007 R2 servers

and enabled features like Enterprise Voice and Exchange Unified Messaging for

voice mail access.

66 - Heineken International uses Lync 2010, served by ITC Infotech Location: Bangalore and Netherlands

Users: 40,000

Heineken International uses LYNC 2010 through ITC INFOTECH. Earlier,

Heineken International has migrated OCS to LYNC 2010.

Heineken International made rapid global implementation of Microsoft Lync and

Exchange to improve international collaboration in virtual teams.

Heineken International uses SCOM with Exchange, Lync, BB, SCCM and AD.

Heineken International adopted SCRUM Agile approach as an initiative to

stabilize / optimize Exchange environment

67 - JP Morgan Chase uses Microsoft Lync Server 2010, served by

HTC Global Services, Hyderabad Users: 2,000+

Location: Mumbai, Bangalore, Hyderabad

JP Morgan Chase uses

o Windows 2003 and Windows Server 2008.

o Lync Server 2010

o Symantec End Point Protection Management console 11.0, updating AV in

servers and desktops SEPM.

o Windows 2008 Active Directory and using ADSI edit and LDP tools

JP Morgan Chase is managing Server Backup's with NT backup



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68 - Tata Communications uses Microsoft Lync Server 2010 Users: 6400

Location: India

Tata Communications brought in Expera, a Microsoft Preferred Vendor, to help it

create a road map for standardizing and modernizing its IT infrastructure,

beginning with its PCs and and used Microsoft System Center Configuration

Manager 2007 R2 to deploy and manage software across all 9,000 computers.

By using the Microsoft Core Infrastructure Optimization model for guidance and

Microsoft System Center Configuration Manager 2007 R2 for automated

software deployment, Tata Communications standardized its desktop software.

This has increased operational efficiency, boosted user productivity, and should

reduce support calls by an estimated 66 percent, freeing the IT team to focus on

business-critical IT support.

Employees wasted valuable time every day struggling with document

incompatibility problems, configuring the Microsoft Office Outlook messaging

and collaboration client on a new computer to their liking, and other mundane

issues.

In 2007, Tata Communications began upgrading its desktop hardware to bring

all systems up to a standard level of computing power and memory. In late 2009,

Tata Communications implemented a Microsoft Enterprise Agreement, which

provided licensing efficiencies to large organizations that are deploying the most

popular Microsoft desktop applications, such as operating systems and

messaging, collaboration, and management applications.

Tata Communications first standardized its PCs on the Windows XP operating

system and Microsoft Office Professional 2007, and it standardized its server

messaging infrastructure on Microsoft Exchange Server 2007 and Microsoft

Office Communications Server 2007.

To handle the logistics of rolling out so much new software to so many

computers, and to ensure that all computers were configured identically, Tata

Communications deployed Microsoft System Center Configuration Manager

2007 R2. This program, part of Microsoft System Center data center solutions,

provides centralized software image creation, automated software deployment



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efficiencies, centralized desktop management, and IT asset management

reporting.

Tata Communications uses Microsoft System Center Operations Manager 2007

R2 to monitor and improve the performance of applications that touch the

desktop experience, such as Exchange Server and Office Communications

Server.

Tata Communications is also reviewing Microsoft SharePoint Server 2010 as its

companywide collaboration software.

Technology Stack

Microsoft System Center Configuration Manager 2007 R2

Microsoft System Center Operations Manager 2007 R2


Microsoft Office Professional 2007

Microsoft Office Communications Server 2007

Microsoft Windows XP

About Tata Communications:

Tata Communications is a leading global provider of a new world of

communications. Part of the Tata Group, Tata Communications has operations in

more than 80 cities in 40 countries.

69 - Uninor - Telenor Group uses Microsoft Lync Users: 2000+


Uninor is using and executing IT Strategy for the following Technology Stack

o SUN Server Platform

o Virtualization

o Live meeting

o Unified Communication Solution on Microsoft Lync/OCS.

Uninor executes HLD/LLD and Solution design for Avaya CCT, Cisco IP

Telephony, Verint Voice and Screen Recording and VC to project completion –

including two geographically separated Data Centers.

Uninor manages its IT Infra- Optimization and Virtualization of all Server Breeds

in Data-Center across Circle GMSC’s on VMWare.



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Uninor developed overall strategy for central Transformation Virtualization

model at Uninor locations which resulted in value addition saving cutting huge

YOY costs.

Uninor performs implementation of Rural Shore - 13 Call Centers and executed

Call Center transformation Project which resulted in huge saving.

70 - Dun &Bradstreet Information Services India Pvt. Ltd uses

Microsoft Lync Users: 2,000+


Dun & Bradstreet uses

o Microsoft Lync server.

o Citrix Presentation Server 4.0 Server

o MS System Center with Operation Manager

o Configuration Manager & Essentials

o Office Communication Server 2007 with Chat, Live meeting and Audio /

Video conferences.

Dun & Bradstreet has migrated Windows 2000 Active Directory to Windows

2003 and also migration Exchange 2003 to Exchange 2007

Dun & Bradstreet has configured and maintained the McAfee EPolicy

Orchestrator Enterprise Edition for securing network from viruses, created

Backup Policy and configured the Brightstor ARC serve for backup.

Dun & Bradstreet has updated the latest security patches as well as service packs

on 2008 Servers

Dun & Bradstreet uses Siemens EPABX using Hipath Manager and call billing

software.

Dun & Bradstreet implemented SAN storage and virtualization technology using

Microsoft Hyper-V



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71 - Goldman Sachs use Microsoft Lync Location: Bangalore, India

Users: 5,000+

Goldman Sachs use the following technologies,

o Microsoft Office Communication Server & Microsoft Lync Server

o Marimba tool

o Managing Active Directory Services

o Microsoft Office Applications


72 - Nokia uses Office Communications Server 2007, served by HCL

Technologies Ltd

Location: India

Users: 5,000+

Nokia India uses OCS 2007 R2 including 1 FE Pool, OCS 2007 R2 Access Edge

server, served through HCL Technologies Ltd

73 - Mastek Limited uses Microsoft Lync and Microsoft Exchange

Server Users: 1000+

Location: Mumbai

Mastek Limited uses Microsoft Lync, Microsoft Exchange Server and following

technologies stack.

o EMC NAS / SAN

o Exchange 2007

o Websense email security - SPAM defence

o Antivursdefence

o VMware Vsphere 4.0, 5.1

o Surf Control E-mail filter



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74 - Glenmark Generics Ltd uses Microsoft Lync and Microsoft

Exchange Users: 1000+

Location: Mumbai

Glenmark Generics Ltd uses Microsoft Lync and following technology stack,

o CISCO routers and switches (3800, 2900, 3750, 2960, 2950 etc.)

o Network Protocols-MPLS, BGP, EIGRP, OSPF, RIP, LACP, PaGP, STP, RSTP,

PVSTP, VLAN, VTP etc.

o Networking tools - Solar winds, what’s-up Gold, OP-manager.

o Juniper firewall SSG-550

o Citrix Wan-scaler, Citrix net-scaler, Bluecoat Packet shaper.

o Microsoft DHCP server, ISA server, Websense, Iron port.

o Juniper switches and routers (EX 2200, EX 3300, EX 4200, EX 4500 etc.)

o Juniper Steel belt Radius server.

o Cisco calls manager (Adding routers, devices, phones, Sip trunks, route

pattern, CSS etc.)

o Protocols: SIP, Qsig, MGCP etc.

Glenmark Generics Ltd is replacing CISCO 3750 core switch with Juniper EX

4200 along with all the configurations.

o Aggregation between Cisco and Juniper.

o VPN tunnels between international locations.

o Logical Portioning on CUCM

o Citrix Flex-fabric project



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75 - Ascend Telecom Infrastructure Pvt Ltd uses Microsoft

Lync 2010 Users: 2000+

Location: Bangalore, India

Ascend Telecom Infrastructure Pvt Ltd uses Microsoft Lync 2010 and following

Technology Stack,

o Systems infrastructure management of servers.

o VMware Virtualization and Virtualization managed services

o EMC Clarion SAN.


o Exchange 2010 with DAG, Blackberry server, Archive server

o Trend officescan, IMSVA, IWSVA

o Microsoft SCCM

o Content Filtering Appliance – Websense, Trend.

o Spam filtering / Email Security virtual appliance - IMSVA from Trend micro

o Multi-service Integrations for Data networks with CISCO and Systemax,

Dlink, networking products.

o Sonicwall

o Cyberoam

o Checkpoint Firewall

Technology Stack

Servers, Desktops & Laptops: Dell, IBM, HP

OS: Windows 2008, 2003, XP, Windows 7 & Linux.

Mail server: Exchange Server 2010

Mail Clients : Lotus notes, Outlook

Storage: EMC SAN Clarion 120 , NAS : HP , EMC

Backup:

o Dell LTO Gen 3

o Veritas Symantec Netbackup

Firewall:

o Sonicwall

o Cyberoam

o Checkpoint,



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Database & ERP:

o AS 400

o MsSql

o RAMCO

Antivirus:

o Trend Micro

o Symantec

o Norton

Network:

o Structured networking

o Cisco Wireless network

o Cisco switches]

o D- Link switches

Wireless network: Cisco & Aruba.

Internet: Fiber Optic, DSL connectivity, RF & ISDN.

Telecom: Siemens Hipath 3550 EPABX, Avaya

76 - KoltePatil Dev. Ltd uses Microsoft Lync 2010 Users: 1000+

Location: India

KoltePatil Dev. Ltd uses Microsoft Lync 2010 and following technology stack

o SCCM 2007

o Servers:

o Active Directory

o Exchange 2007

o File Server for Storage Print Server: For Printing Devices HP Jet Direct Print

Server for Dot Matrix Printer.

o Database server for centralized database(ERP)

o Antivirus server(FOP)

o Firewall(Sonicwall)

o Backup Server(MDOP)

Window server 2008

Schedule backup using Microsoft DPM



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Symantec Desktop laptop & Data Recovery from backups

Hyper-V operations.

Software Tools:

o FOP

o VNC

o Ammyy Admin

o MDOP

Operating Systems: Win XP, Win7, Win Vista.

Server Operating System:

Server 2008 R2(Std,Ent)

800+ Desktops, Laptops (Dell, HP, Assembled)

20 physical & virtual Servers

77 - Trianz Holdings Pvt. Ltd uses Microsoft Lync Server 2010 for its

Clients

Users: 1000+


Trianz Holdings Pvt. Ltd uses Microsoft Lync Server 2010 and performs

following migrations,

o Active Directory Migration from Windows Server 2003 to 2008 R2

o Microsoft Lync Server 2010 Deployment Limited to intranet

o Migration of Exchange 2003 to Exchange 2010

o VMware ESXi 5.0 Implementation



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78 - Agrotech Foods Limited an Affiliate to ConAgra uses Microsoft

Lync 2010 Users: 1000+

Location: Hyderabad, India

Agrotech Foods Limited uses Microsoft Lync 2010 Communication Server with

all features enabled (A/V Conferencing, Web Conferencing, integration with

CUCM, IM, federation with third party (Gtalk, MSN, etc.,).

Agrotech Foods Limited is migrating from Office Communications Server 2007

R1 / R2 to Microsoft Lync 2010.

Agrotech Foods Limited is using Black Berry Enterprise Server 5.0.3 with

Microsoft Lync 2010 support enabled

o Oracle UPK and integrating In-Application Support with many applications.

o SQL Server 2000 /2005 /2008 / 2012 scheduling backup maintenance plans,

Configuring SQL Mail.

o Microsoft Office Share Point Portal Server 2007 / 2010 / 2013.

Agrotech Foods Limited migrate Microsoft Enterprise Project Management

Portal (EPM) 2010 / 2013

79 - Olam Information Services Private Limited uses Microsoft Lync

2010 and Exchange Users: 2000+

Location: Chennai, India

Olam Information Services performs Implementation of Exchange 2010, OCS

2007 R2 & Microsoft Lync 2010

o Olam Information Services earlier used Microsoft OCS 2007 R2 both Front

end and Edge Servers. Olam Information Services created OCS clients users in

OCS Front End server.

Olam Information Services manages virtualized environment OCS 2007 R2

Archiving and OCS 200 R2 Monitoring server has been installed as per best

practices.



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Olam Information Services has configured Polycom CX 700 phones for OCS Users

for their Communicator Call purpose.

Olam Information Services uses Exchange Server 2010 and configured E-Mail

Address Policies and Journaling throughout the Domain

o Outlook Web Access including configuration, permissions, and forms based

authentication and SSL Configuration

80 – Capgemini uses Exchange, Lync Server, Microsoft SharePoint

Server for Statoil fuel and Retail, Norway Users: 10,000+

Location: Bangalore and Norway

Capgemini’s UC Solution is design on Microsoft SharePoint Server, Microsoft

Exchange and Microsoft Lync Server.

Capgemini’s UC Solution performs deployment and migration of Exchange/Lotus

Notes to on-premises Microsoft Exchange.

Capgemini, India is planning, preparing architecture and designs Exchange

Infrastructure for Statoil fuel and Retail, Norway

Capgemini has prepared architecture and design of Microsoft Exchange 2010

messaging infrastructure with high availability and site resiliency at each layer

of Exchange

Capgemini has prepared architecture, Design and Implement Database

Availability Group (DAG) for Exchange 2010 Mailbox servers deployed in two

datacenter

Capgemini has prepared architecture and design DAG in RAID-less fashion with

Direct Attached Storage (DAS)

Capgemini has prepared plan and designed number of database to be created in

Exchange 2007 mailbox servers to meet the expected requirements

Capgemini has prepared design and implement CAS 2010 array with Windows

Network Load Balancing technology

Capgemini has prepared design and implement Exchange 2010 edge transport

servers in the DMZ for email hygiene and SMTP transport



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Capgemini migrate mailboxes from legacy Exchange 2003 email servers to

Exchange 2010 email systems

Capgemini create number of Powershell scripts to automate some of their

repetitive tasks being performed against Exchange as a value added service

81 - BCH Electric Limited uses Microsoft Lync 2010, served by

Sonata Software Limited Location: Faridabad, near Delhi

Users: 500+

BCH Electric Limited performing migration of Linux domain environment to

Window 2012 Active Directory Domain and Implementation of Lync 2010

82 - Dalmia Cement uses Microsoft Lync 2010 Location: Chennai

Users: 1770

Key Projects Handled On Enterprise Mobility

Telepresence and Unified conference setup

Planning, installation and configuration of Altra-collaborator 3465 LX

telepresence at corporate office. The telepresence is also integrated with the

Microsoft Lync to build a unified conference

Depot mobile billing

Automation of the depot invoicing through mobile, anywhere anytime billing.

Effective in rail yard where the conventional way of billing is not feasible

Market Intelligence

Capturing the Market intelligence on price and share of 3500 counter using web

based portal and mobile

Customer web portal



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Project used by end customer to create a sales order using web portal.

Wagon placement Mobile application used to capture the wagon details with inspection detail

before loading material, used in manufacturing units at rail yards , helps to

reduce the manual entries

Sales force Automation

Empowering sales force with mobile apps for capturing the daily activity

management by then increasing the sales force productivity and improving sales

performance

Loyalty program

Marketing effort to reward the Dealers of the company and improve the

customer engagement. Application of loyalty made available over web portal ,

IVRs and SMS. Supporting the project both functionally and technically

Loyalty program also covers sub dealer and influencer segment

Grievance center

Setting up grievance center to ensure capturing and addressing all grievances

from end customers

This also includes setting up of toll free numbers, activating SAP access to the

call center team, and training for the same, customer balance info availability via

SMS

Depot Surveillance

Depot surveillance setup at depots to ensure real time monitoring of the

business transactions and coverage of the activities handled at depots. The

depots are equipped with 3G router and WDVPN based data card access to

ensure VPN and web based monitoring of the Depot within our domain

MPLS deployment with Business continuity

Deployment of MPLS with Reliance and Airtel via virtual IP configuration for

Dalmia cement manufacturing and corporate offices

GPS based VTS and SAP integration



Microsoft Lync

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Installation of GPS for all dedicated trucks , Geofencing of critical way points at

manufacturing plant. All GPS related data are monitored by respective logistics

spoc and the same is matched for the trip report within SAP.

Management is able to monitor the truck turnaround time, expected delivery

time for customers and ensure the goods are delivered on time.

83 - HOV Services uses Microsoft Lync Users: 1000+

Location: Chennai

HOV Services uses Microsoft Lync, Microsoft Exchange and Sharepoint.

HOV Services manages Web Server(IIS) related Issues



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84 - Reliance Industries Limited Company uses Microsoft Lync

Location: Mumbai

Users: 40,000+

Reliance Industries Limited has designed, planned and deployed Microsoft

Lync Server and Enterprise Voice (PBX)

Reliance Industries Limited performed Microsoft Lync server integration with

Cisco/Tandberg Video Control Bridge(VCS)

Reliance Industries Limited deployed DIAL-IN-CONFERENCING AUDIO BRIDGE

(Polycom-RMX/Lync)

Reliance Industries Limited implemented Hardware load balancer for Http

traffic and DNS load balancer for SIP traffic

Reliance Industries Limited implemented Lync Mobile Client for Lync Mobility

and performed network planning and design for Audio/Video services

Reliance Industries Limited uses the following,

o Cisco Presence Server.

o Cisco Meeting Place

o Cisco Unified Communication Manager (CUCM 8.6)

o Register IP-Phones 9971, IP-Phone 7965

o Tandberg Desktop Endpoint-EX90

o Polycom

o Codian and Lifesize bridge for Video Conferencing



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85 - Sagitec Solutions India Pvt Ltd uses Microsoft Lync 2010 and

Exchange Server Location: Mumbai

Users: 40,000+

Sagitec Solutions uses Microsoft Lync 2010 office communication system with

the following technologies,

o Exchange Server

o Microsoft Lync 2010 Server

o Active Directory

Sagitec Solutions uses VMware

o VMware ESX 4.1-U1 Server

o VMware ESX 4.1 &ESXi server

o VMware Virtual Center 2.5

o VMware Server 1.0.2

o VMware Workstation 6.0 & 7.0

o VMware Data Recovery & VMware update Manager

Sagitec Solutions uses Cisco

o Cisco ASA 5510

o Cisco Router

o Cisco 3750 Switch

Sagitec Solutions uses Squid Proxy Server



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86 - MTS Mobile, India uses Microsoft Lync 2010, served by PCS

Technology Limited, Chennai Location: Chennai

Users: 1,000+

MTS Mobile performed configuring of Microsoft Lync 2010 and earlier migrated

from OCS 2007

o Blackberry

o Active Directory

MTS Mobile uses Cisco VPN, Cisco any connect and Cyberoam VPN

MTS Mobile uses SAP application

MTS Mobile uses Bulk SMS tool

MTS Mobile use

o Desk Jet

o Inkjet

o Dot-matrix Printers

o Scanner



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87 - SEMCO Electric uses Microsoft lync, Microsoft Exchange and

Microsoft office 365, served by Redington India service Location: Pune

Users: 1,000+

SEMCO is managing Messaging Clients like

o Microsoft Outlook 2003

o Outlook 2007


o Microsoft Lync

SEMCO is a manufacturing arm of US base MNC Sigma Electric Mfg. Co. having

turnover of more than 700 crores, using high end application software for

manufacturing support and database management.

SEMCO uses HP Z400 workstation, HP Pro 3090MT, IBM, Dell, Compaq desktops

and Laptops.

SEMCO uses N-Computing server in Windows Server 2008 standard edition and

handling more than 45 N-Computing devices.

SEMCO uses Operating Systems:

o Windows 7

o Windows Vista

o Windows 2000

o Windows XP

SEMCO uses Antivirus server Trend micro Officescan 10.6 and monitoring

Network Connectivity between IDC- Mumbai, Jaipur and US Locations.

Daily Check list for Reliance, TATA Mucks & Server's & Network.

SEMCO uses InterScan Messaging Security Suite software of Trend Micro.

SEMCO uses software like

o Pro-E Wildfire 4.0

o Solid works 2010

o Cadopia

o AutoCAD 2012 etc.

SEMCO executes punching and crimping of CAT 5, CAT6 cables and up the LAN.

Tools used:



Microsoft Lync

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o VNC

o RAdmin

o Ammy admin

o Team Viewer

SEMCO is using Sapphire and innerweb application for user complaint resolution

88 - SAMS Group, Chennai uses IT infrastructure using Microsoft

Platform with Exchange Server – 2013, Microsoft OCS and Lync

Server 2013 Users: 500+

Location: Chennai

SAMS Group has Microsoft Exchange and Microsoft Lync, Active Directory 2012

and SharePoint Server 2013

SAMS Group has deployed ERP and CRM Solution based on Microsoft Dynamics

AX and MS CRM

SAMS Group has deployed 3 Cloud Based datacentres on VMWARE platform

SAMS Group has built Integrated Datacentres Monitoring system



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89 - Accenture Services Pvt Ltd – Bangalore uses Microsoft Lync and

Microsoft Exchange 2007 Users: 72,000


Accenture Infrastructure outsourcing unit has 170,000 users across the globe.

Messaging and collaboration cater leading edge technologies, which include

o Exchange 2003

o Exchange 2007

o Blackberry, Office Communication server 2007


o Microsoft Lync

Accenture’s global messaging operations team is managing around 72,000 plus

users with 90 exchange servers which include 6 node exchange clusters and

Blackberry Enterprise Servers.

Accenture has successfully build new Exchange 2007 servers for Accenture India

and migrated mailboxes from exchange 2003 to exchange 2007.

Accenture has built Office communication 2007 server for Accenture India which

includes 24 servers and successfully enabled office communicator access for

72,000 users.

Accenture is migrating from Office Communication Server 2007 _ release 2 (R2)

to Microsoft Lync.

Accenture is building Dell message one archiving solution for Accenture India

and operation readiness test has been completed successfully.

Accenture has migrated pilot users in to the environment and planning for

business migration.



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90 - GE capital uses Microsoft Lync and Exchange 2007 through CMS

Computers Ltd, New Delhi, India Users: 15,000

Location: New Delhi, India

GE capital uses Microsoft Lync, through CMS computer Ltd.

GE capital (Gurgon) has around 15000 users across India and hosted in

Exchange 2003 servers, through CMS computer Ltd

GE capital is managing Messaging environment which includes 15,000 user

mailbox and blackberry server, through CMS computer Ltd.

91 - Inspiredge IT Solutions uses Microsoft Lync for its Customers Users: 2,000+

Location: Mumbai

Inspiredge IT Solutions has designed and performed configuration and workflow

process in Microosft Lync solutions, Avaya and Nortel.



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92 - Emerson uses Microsoft Lync and Exchange for Messaging and

Collaboration Services using Microsoft Infrastructure Technologies Locations: 5 Locations in India

Users: 40,000+

Emerson uses

o Microsoft Messaging Services with approx over 2,00,000 objects, including Mailboxes, OCS/Lync users and Blackberry users

o Microsoft Exchange Server 2010


o Research in Motion Blackberry Enterprise Server 5.0.3

o Exchange Database Replications SCR & CCR

Emerson uses various Microsoft Exchange components as follows:

o Client Access Server

o Mailbox Server

o HUB Transport Server

o EDGE Server

o Unified Messaging Server

o Transport Connectors and E-mail Queues

o Authorized domains and E-mail relay

o Mailbox management, Storage Quotas, MRM policies & Maintenance plans

o Active Sync, RPC over HTTPS, Autodiscover, Availability Services, OAB, EMC and EMS

o Exchange Public Folder infrastructure

o High Availability and Failover infrastructure specifically for Microsoft Exchange

o Exchange clusters like LCR, SCR, CCR & SCC

o MX Records, and other DNS records

o CAS Array, DAG in Exchange Server 2010

Emerson is monitoring Messaging Services through Microsoft System Center Operations Manager (SCOM 2007 R2)



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Emerson performs migration of Microsoft Exchange 2003 to Exchange 2007 Server (135,000 Mailboxes)

Emerson performs migration pf IBM Domino to Exchange 2007 Server (7,000 Mailboxes) with Microsoft Transporter Suite, Quest Notes Migration for Exchange

Emerson uses CA BrightStorARCserve Backup

Emerson uses Postini Antivirus Spamming.

Emerson manages mail-flow using Symantec Brightmail Gateway.

Emerson uses Antivirus software Trend Micro Server Protect 5.58 & Symantec Mail Security 6.0.

93 - Fujitsu Consulting India users Microsoft Lync Server and

Microsoft Exchange for its Customers Users: 23,000 +

Location: India and Europe

Fujitsu Consulting India provides remote infrastructure operations on Unified Communications that include Blackberry Enterprise Server, Office communications Server and Clustered Exchange Server Platform along with Business Applications, Storage, Backup & Restore, User Management, Job Management in 24*7 operations.

Fujitsu Consulting India executes deployment, planning and implementation of the new Microsoft Lync Server across the domain.

Fujitsu Consulting India uses,

Microsoft Windows Server 2003, 2008 and 2008 R2.

Application/OS Cluster server setup for messaging environment.

CCR, LCR, SCR and DAG to provide a complete Local and site resilience.

Exchange Server 2007 and Exchange 2010 Server Platform.

Active Directory

DNS and DHCP

Microsoft LYNC and Exchange Services

Troubleshooting tools like



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o MPS Reports

o EXBPA

o EXTRA

o EXMON

o PFDAVADMIN

Troubleshooting Exchange Active Sync PDA Mobile sync issues.

Microsoft Internet Information Server (IIS 6.0 and IIS 7.0) and SQL Server 2005.

Ironport Exchange Email gateway.

System Center Operations Manager (SCOM).

Backup tool NETWORKER and Symantec NetBackup.

Projects:

Fujitsu Consulting India is planning, designing and performs implementation of Exchange 2007 cross forest migration of 23,000 users.

Fujitsu Consulting India is planning, designing and performs implementation of Exchange 2007 to Windows server 2008 R2 platform from existing windows 2003 technology.

Fujitsu Consulting India is planning of disaster recovery, backup and archiving strategies for Exchange 2007.

94 - Kalpataru Limited uses Microsoft Lync Locations: Mumbai

Users: 1500+

Kalpataru Limited uses Microsoft Lync Server 2010 for enterprise communication including IM, Chat, Conference, Remote Share and also uses the following technology stack,

o Microsoft AD

o Exchange

o SCCM

o Lync

o Enterprise Symantec security



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o Backup System

o Group Policy

o Enterprise Network Support

o Kalpataru Limited is monitoring more than

150 Virtual Servers

25 nos Physical Servers

EMC/IBM Storage and their Utilization for Uptime

Kalpataru Limited has migrated and managing new active directory structure from 2003 to 2008 R2 and proper structure of OU, groups.

Kalpataru Limited has migrated Exchange server 2003 to 2010 with SP1 in virtual environment in HA. Configure both CAS sever on NLB mode.

Kalpataru Limited is using Atempo Enterprise Backup system and ensure all servers (30TB Data) backup run successfully on DISC and then DISK to tape with Deduplication format.

Kalpataru Limited has implemented Blackberry Ent server V5.3/7 and migrated users from Blackberry web service to ENT service.

Kalpataru Limited uses Microsoft server like SCCM server 2007/12 for OS update/ remote Support / Asset management / consolidate report for management.

Kalpataru Limited uses SAN Storage EMC VNX 5000/NS 120, IBM DS3000 (Approx. 80TB Data) with creation / Deletion / Modification for Storage Group/LUN/RAID Groups.

95 - H5 Asia Pacific Pvt. Ltd uses Microsoft Lync Users: 2000+

Location: Bangalore

H5 Asia Pacific uses

o Microsoft Lync

o Active Directory

o Exchange server

o SQL database servers



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o File and Print servers

o Firewall

o Routers

o Switches and telecommunications.

H5 Asia Pacific installed Avaya IP EPBAX system that is used to connect all H5 office globally on IP telephony. The implementation helped in reducing the telecommunication cost across H5.

96 - Orange Business Services uses Microsoft Lync Server 2010 and

Microsoft Exchange


Users: 25,000+

IT Operations

Orange Business Services is leading the worldwide movement towards converged communications with expertise in fixed & mobile, voice & data, VPN and managed services across 220 countries.

OBS represents the business communications solutions and services provided by the France Telecom Group, previously brought under the France Telecom, Orange, Equant, Etrali, Almerys, EGT, Expertel Consulting, France TelecoIntelmatique, SETIB and Solicia brands. With 29, 000 people in 166 countries, OBS serve 3750 multinational companies including two-thirds of the worldwide largest organizations.

97 – Aricent Group uses Microsoft Lync for SONUS Users: 2000+

Location: Bangalore, Delhi

NBS5200 is the first product to combine full SBC functionality with media interworking, an advanced call routing and robust security gateway.

It’s designed to deliver the highest performance density SBC on the market combined with integrated media transcoding,IPv4-IPv6 interworking, high availability and proven interoperability with leading business solutions like Microsoft Lync Server.



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NBS5200 is a robust solution that integrates security, call control, Quality of Service, advanced media services and switching all within a compact platform.

Features Executed:

Packet-to-Packet (Passthru and Transcoding testcases with different codecs like G711U, G711A, G729 and G726)

REFER (Blind Transfer Attended Transfer)

IP Access Control List

Testing LRBT

Hardening VLAN

Offer Answer (Offer and Answer exchanges for both transcoding and passthru scenarios)

SIP-ISUP and ISUP-SIP interworking scenarios:

Faxcall Testing

CDR Verification for specific fields.

Call Admission Control (CAC)

Dynamic Black Listing

TLS over IPv6

Logical MGMT

Prepared HA setup and executed test cases in HA setup

Technology Stack used by Aricent Group

Tools Used: SIPP, SPECTRA2

OS: Linux, Windows

Softphone Used:

o Xlite

o Kapanga

o Openphone

Hardphone Used: Polycom

Protocol: SIP, H323 and ISUP

Message Capturing Tool: Ethereal and Wireshark

Bug Tracking Tool : Clear Quest



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98 - Ericsson India Private Limited uses Microsoft Lync Users: 5000+


Ericsson India Private Limited uses Lync in India and also provide support IT management at Sweden on different Global projects

o Unified communication – Telepresence & Video conferencing

o Deployment of Microsoft Lync 2010

99 - Xchanging Technology Services India Pvt Ltd uses Microsoft

Lync Users: 1500+


Xchanging Technology Services India uses the following Technology Stack,

o Microsoft Lync 2010 with enterprise voice integration

o Upgrade of Exchange 2003 in new Hardware

o Openfire Instant Messaging Solution

o Migration of Antivirus Solution from Mcafee EPO 4.0 to Symantec Enterprise 11 including Email filtering rules

o CA Xosoft for Exchange 2003 replication and high availability.

o WDS for OS Deployment

o Vmware for Buildboxes, Test and UAT environment

o DFS, Disk Quota and content scanning using windows 2003 R2 to fulfill the disaster recovery and backup planning requirement

o Security policies in compliance of ISMS such as Disabling USB storage devices, CD drive etc.

o Asset explorer for Inventory & Software Licensing Management.

o HP Thin client and blade pc to reduce cost and improve security.



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100 - Allied Digital Services Ltd uses Microsoft Lync Users: 600+


Allied Digital Services Ltd uses Microsoft Packages like,

o Microsoft Lync

o Microsoft Info path

o Microsoft Workflow foundation

o Microsoft WCF

o SharePoint / MOSS 2007/2010

o Biztalk Server 2010

o Dynamics CRM

o VB, VB.Net

o ASP.Net, ASP

o C#.Net

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