Microsoft and the customer journeyA look at how progressive organisations are leveraging MS platforms

Tina Shepherd Skype for Business Technical Specialist

3 billion

people with internet-connected devices

Source: International Telecommunications Union, “ITU releases 2014 ICT figures,” 2014

56% of office workers said they are expected to be able to get work done no matter where they are

The world has changed

More Connected More PlacesMore ContentMore DevicesMore Personalized

2025 75% of workforce Millennials

Empower your people with integrated,

connected solutions that help you

improve operational efficiency and

delight customers with personalized

services.

Deliver compelling

customer

experiences with

collaborative tools

and help increase

profits

Gain insights into

customer usage

and content trends

to increase

revenue

Enable work from

anywhere on

almost any device

Help protect

customer and

subscriber data

and ensure

compliance

Improve agility,

reduce costs, and

provide the tools

to work efficiently

TechnologyControl & ComplianceMobilityEnterprise socialBusiness Intelligence

PRODUCTIVIT Y PL ATFORM FOR THE MODERN WORKPL ACE

Estimated Economic Value of Skype for Businessall values estimated on per user, per year basis

Access to Millions of

Potential Customers

through Skype

Based on a Skype for Business Online deployment with PSTN Calling, PSTN Conferencing, and Cloud PBX. Benefits based on industry averages and the

Forrester TEI of Lync 2013 reports. Use the Value of Office 365 calculator to determine the potential savings for your organization.

Cut IT and Telephony Costs

to save: $1017

Improve business results

or reduce business costs: $891

• Improve field service, call centers, and customer service to improve customer

retention and increase revenues by $262

• Increase cross selling with improved service, call centers, and remote sales

agents to increase revenues by $31

• Reduce travel for training, meetings, and interviews to save $75

• Implement telecommuting to reduce office costs by $500

• Use telecommuting and remote interviews to reduce recruitment costs by $23

• Reduce telephony charges by $276 annually.

• Reduce web conferencing charges by $224 annually

• Reduce audio conferencing charges by $168

annually

• Reduce costs for PBX, IM, and voicemail by $349

per year.

Drive Personalized Consumer Experiences

Enable Remote Workforce

Deliver Continuous Improvement

7

View the Leadership Blog

Atkins aims to be “digital by default” with Office 365 suite

“Adopting Office 365 is a great first step to the cloud for us because it’s already a mature set of services,

with new capabilities being released all the time.”

—Richard Cross, Chief Information Officer and Chief Digital Officer, Atkins

Atkins, an engineering, design, and project management consultancy, plans to move

all systems to the cloud by 2020. As a key first step, Atkins adopted Office 365 and

Dynamics CRM Online. The firm will use Office 365 to help distributed teams work

together more seamlessly, especially on global projects. Team members can also

access data from anywhere in the world, without sacrificing privacy or security.

7

8

View the Leadership Blog

New opportunities for real estate on a global scale, supported by Office 365

“We found that Office 365 has provided us with a tremendous value. We were able to bring companies together approximately

30 percent more quickly, with the ability for new colleagues to collaborate as soon as the ink was dry on the merger agreement.”

—Robert Franch, Chief Technology Officer, Cushman & Wakefield

Cushman & Wakefield, a global property management company, chose Office 365. It

built a unified portal and is maximizing its level of teamwork to effectively sell to the

worldwide market, as well as integrating acquisitions faster. It has transitioned from

traditional telephony to Skype for Business Online and expects to save $1 million a

year on telephony costs with PSTN Conferencing and PSTN Calling capabilities.

8

VALUE DISCOVERY WORKSHOPAchieve more.

Value Discovery Workshop helps connect your priorities

with modern capabilities to deliver maximum value to your

business. Learn more at valuediscoveryworkshop.com.

75%

reduction in

number of

data breaches

$3.2M from

reduced

decision-

making time

42% of

organizations

improve mobile

productivity

Schedule your workshop today.Source: Forrester Total Economic Impact of Office 365 Study, 2014