Michelle L. Gyles mgyles22@hotmail.com

Experience:

02/2012-Present Covance Princeton, NJ Vendor Management Analyst II – 08/2015– Present

Metrics- maintenance of metrics for receipts and requisitions

Subject Matter Expert- invoicing, requisitions, FSA, purchase orders, account strings, and pass thru to client

Vendor Assistance- purchase order, invoicing instruction, billing concerns, and payment concerns

Reconciliations- purchase order(s) to study budget, billing report, or vendor aging report

Investigation- find root cause to variances, duplicate payment, non-payment, delay of payment and disruption in processes

Reports- budgets of projects, projection with fund request, PO activity, closure reports, and match exceptions report

Receipting- processing of correct invoice to correct line item of the purchase order; quality assurance of approval

Departmental Admin- tracking of PTO, project change, general inquiries

Vendor Management Analyst -02/2012-8/2015 Vendor Assistance- Assisting vendors with PO’s, invoice instruction, billing concerns, and

payment concerns. Purchase Orders- create, change, approve, update and assist with needed information in regards

to the purchase order. Reports- budget of projects, projection with fund request, PO activity report. Receipting- ensuring receipt has approval from PM’s along with vouchers posted to the correct

line for matching of receipts for correct billing. Investigation- finding the causes for variances, double payments, non-payments, and disruption

in processes. Departmental Admin.- Tracking PTO, project change, and general information.

10/2011-02/2012 Advanced Clinical/Covance (Contracted) Princeton, NJProcurement Purchasing Assistant

Invoice resolutions- liaison between Genpact and other departments via email or phone to assist with processing of invoices. Solve invoice discrepancies, find PM’s associated with invoices and PO’s, and relay messages for any changes in the People Soft system to Genpact

Purchase Orders- create, change, approve, update and assist with needed information in regards to the purchase order.

Reports- match exceptions, payment, and creation of metrics

Receipting- ensuring receipt has approval from PM’s along with vouchers posted to the correct line for matching of receipts for correct billing.

Investigation- finding the causes for variances, double payments, non-payments, and disruption in processes.

Match Exceptions- Assisting with the clearing of M/E utilizing PeopleSoft to problem solve clearance of M/E. Informing PM’s increase are needed, AP to move vouchers, Requisitioners to receive, and Genpact to clear M/E’s due to system issues.

2/2011- 10/2011 Kelly Services /S.D.I. (Contracted) Bristol, PA Data Entry Specialist A/P

Data entry of invoices and building of invoices via People Soft vs.8

Research invoices issues to ensure prompt and accurate payment.

Matching and indexing invoices along with processing incoming mail.

Research through Appxtender missing invoices.

Clarify pricing and quantities discrepancies to fix match exceptions.

Contact vendors to resolve open invoices or unpaid invoices.

9/2010- 2/2011 Office Team/AMS (Contracted) Bristol, PA Vendor Manager Specialist

Sourcing and procuring new contractors throughout the US by phone and email

Auditing, filing, and maintaining applications ensuring W9 and insurances are up to date.

Providing tech support to vendors utilizing our online work order databases or Cute PDF free photo converting software

Negotiating pricing and optimizing costs to maximize profitability for the company and its contractors

Database administrator of Hometracker, EMS, and EMS-FSM databases

Analyzing spreadsheet data by using formulas, auto filters, and Microsoft MapPoint

1/2010-8/2010 United States Dept of Commerce Bronx, NY Field Operations Supervisor (04/2010-08/2010)

Supervised 14 crew leaders, each of whom led a team of 10 to16 enumerators, during field operations.

Conducted individual and group training sessions using verbatim training guides in field operation procedures, and in supervisory and administrative responsibilities.

Submitted requests for replacement workers, assessed trainees, and determined job placement, ensuring operations were staffed to maintain an uninterrupted workflow.

Monitored the progress and performance of census field operations, collected and reviewed completed work assignments, and ensured assignments were delivered on schedule.

Provided instructions to crew leaders for improving production and performance to meet deadlines and quality standards.

Assessed employee performance and recommended termination of substandard performing employees.

Applied Equal Employment Opportunity principles in hiring practices, training, and employee development.

Recruiting Clerk (01/2010-04/2010) Answered incoming calls, and provided customer service by answering callers'

questions and scheduling applicants for the employment test. Maintained recruiting files, conducted quality control inspections on application folders,

and keyed application data into a tracking system. Contacted community-based organizations for applicant referrals and to obtain testing

sites. Coordinated testing schedules with recruiting assistants.

8/2008-8/2009 Target Stores White Plains, NY Executive Team Leader Softlines

Opening and Closing Procedures. HR duties with respect to scheduling, interviewing and selecting qualified candidates.

Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis.

Handling customer concerns in person and via phone.

2007-2008 Marshalls Stores Hartsdale, NY Assistant Store Manager

Opening and Closing procedures. Banking and Debanking registers. Verification of daily sales. Scheduling of employees thru excel spread sheet. Ensuring all freight pushed to the store on a daily basis.

2007-2007 Platinum Funding New York, NY Receptionist (04/2007)

Answering phones, greeting clients, accepting packages. Scheduling clients, board room meetings and ordering of supplies.

Organizing board room and break room area.

Accounts Receivable/Payable Clerk (05/2007-10/2007) Receiving all payments and entering in the QuickBooks program. Preparing and issuing company payments for services render.

Faxing, Filing, Answering phones, and Data Entry of accounts.

Issuing invoices and collection letters for services utilizing QuickBooks and word.

Updating accounts utilizing excel.

2004-2007 Target Stores Bronx, NY Executive Team Leader Replenishment (2006-2007)

Managed overnight Team for the stocking of the store. Working 2 to 4 trucks a night. Managing and scheduling team of 200 to 400 team members. Ensured nightly stocked completed prior to opening.

Team Leader (2004-2005) Manage the Infants and Babies Departments, Ensured sales and goals were met, Managed a team

of 20 directly- TLOD managed team of 40, Communicate needs for business growth to corporate Executive Team Leader Softlines (2005-2006)

Managed all clothing one of the busiest Target's in the country. Generated 35% of the stores total sales. Managed team of 70 directly. LOD responsible for entire store with opening and closing shifts. Verify Safe and Account for nightly funds. Development of Team and Team Collaboration.

2002-2003 J.P.C./Karats & Facets Inc. Miami, FL Office Coordinator/Secretary

Correspond to e-mails and customer inquiries, Manage the front office, shipping, and receiving Clerical (typing, faxing. Filing, phones, order taker, memos)

2001-2002 K-mart Miami, FL Cosmetics Department Manager

Receiving, Ordering, and Accounting for merchandise, Trained incoming employees to perform task and worked with vendors, Manage large sums of cash transactions

Ordering and Receiving Merchandise , Visual remerchandising and planograms, Customer Service

Education: Miami-Dade College Miami, FL A.A. in Business Administration (2003)

Currently attending Drexel University Philadelphia, PAB.A. in General Studies dual Minor HealthCare Service Administration and Business Administration

Coursework and Skills:

Accounting, Managerial Accounting, Statistics, Analyzing, Computer Literate (Windows, Microsoft Word, Excel, PeopleSoft, Access, and Outlook Express), Clerical, Customer Service, People Skills, Ethics in Health Care, Financial management in Health Care, Stats for the Health Sciences, Health Care Law, Business Law, Forensic Psychology, Intro to Project Management

References: Available Upon Request