mercy ict guide 2010

8/8/2019 Mercy Ict Guide 2010

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2010

[MERCYCOLLEGE ICT

GUIDE]The 2010 Guide to the Mercy College ICT.


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ContentsMercy College IT ................................................................... 7

Mercy IT Contact Details ................................................... 7

Email ............................................................................. 7

Fax ................................................................................ 7

Phone ............................................................................ 7

General hours of operation ............................................... 7

Student Support Times ..................................................... 8

Student Service Times * ................................................ 8

During School Holidays * .............................................. 8

Mercy IT Student Services .....................................................9High Speed Internet Access ..............................................9

Network Storage ...............................................................9

webmail@Mercy...............................................................9

XenApp@Mercy ............................................................. 10

downloads@Mercy ......................................................... 10

printers@Mercy .............................................................. 10

sickbay@Mercy .............................................................. 11

Remote Access to School Network ................................. 11

Online Service Desk ........................................................ 12

Lunch Time Q & A ........................................................... 12


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Backup / Restore of Data ................................................. 12

ID Cards .......................................................................... 13

Print / Internet Charging .................................................. 13

Passwords ....................................................................... 14

Hardware Support ........................................................... 15

Warranty Claims ............................................................. 15

Warranty Notes ........................................................... 16

Insurance Claims ............................................................. 16

Software Support ............................................................ 17

Private Software ............................................................. 17

Device Hire ...................................................................... 17Battery Charging ............................................................. 18

Non Serviceable Devices ..................................................... 18

Mercy Netbook Requirements ............................................ 19

Computer Name ............................................................. 19

Username ....................................................................... 19

Wireless Settings ............................................................ 20

Software ......................................................................... 20

Using Your Netbook at School ............................................ 22

During School Time ......................................................... 22

After School .................................................................... 22


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Accessing School Applications and Servers ..................... 22

Specialists Labs ............................................................... 23

Use during lunch breaks .................................................. 23

Surfing the Internet ......................................................... 23

Private Devices at School ................................................ 24

Using Your Netbook at Home ............................................. 24

Use of Private ISPs ......................................................... 24

Use of Private Networks .................................................. 25

Use of Private Hardware ................................................. 25

Accessing IT Support .......................................................... 26

IT Support Process Overview .......................................... 26Student Self Service ........................................................ 27

Raising a Service Request ................................................ 27

Mercy IT Service Desk ..................................................... 28

Return to Student ........................................................... 28

Frequently Asked Questions ............................................... 29

Tips for Looking After Your Netbook .................................. 34

Taking care of your Netbook ........................................... 34

Cleaning Your Netbook ................................................... 34

Protecting the LCD Screen .............................................. 35

Backing up Data .............................................................. 35


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Handling your Netbook ................................................... 36

Taking care of the AC Adapter ........................................ 37

Taking care of your battery pack ..................................... 37

Maximizing the battery's life ........................................... 38

Conditioning a new battery pack ................................. 38

Optimising battery life ................................................ 39

Appendix 1: Student Netbook packs ................................... 40

2009 Netbook Pack ......................................................... 40

Provided Software .......................................................... 40

2010 Netbook Pack ......................................................... 41

Provided Software .......................................................... 41Appendix 2: Wireless Coverage (Approx Only) .................... 42

Appendix 3: IT Support Process Detailed............................. 43

Appendix 4: General File types supported at Mercy College.

............................................................................................ 44

Appendix 5: Mercy2Go User Guide...................................... 46

What is Mercy2Go ........................................................... 46

The Mercy2Go USB drive is powered by .......................... 46

What is a portable app? ................................................... 46

What Applications are on Mercy2Go ............................... 47

Media Creation ............................................................ 47


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Media Playback ........................................................... 47

Educational Tools ........................................................ 47

Office Applications ...................................................... 47

Utilities ........................................................................ 47

Using the PortableApps.com Platform ................................ 48

Adding or Removing a Personal Picture on thePortableApps.com Menu ................................................ 48

Moving the PortableApps.com Menu and Changing Its

Start-up Location ............................................................ 49

Backing Up Your Mercy2Go Settings (Bookmarks, Email,

Preferences, etc) ............................................................. 49

Safe Portable App-ing ......................................................... 50

The Checklist ............................................................... 50


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Mercy College IT

Mercy IT Contact Details

Email

[email protected]

Fax

07 49 69 4164

Phone

07 49 69 4199, Please leave a message at the main office and

Mercy IT will ring you back.

General hours of operation

During Term Time *

7:00 to 4:30 Monday Thursday

8:00 to 3:30 Friday

During School Holidays*9:00 to 12:00 Monday to Friday

Weekends / Public Holidays

Closed


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Student Support Times

Student Service Times *

During the first lunch break, before and after school,

students may request assistance with computing device

issues from the support technician on duty. Generally

students will only be served by Mercy IT outside of class

times and not during class.

During School Holidays *

During School Holiday periods the Mercy IT Department

provides warranty and insurance support to students.

* These times may change due to staff

availability. Mercy IT will endeavor to inform

users of time changes wherever possible.


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Mercy IT Student ServicesMercy IT is a service provider that provides the following

services to students.

High Speed Internet Access

Mercy College provides all students with high speed internet

access across multiple Internet service providers ensuring a

reliable internet access at the college.

Network Storage

Each student is issued with 100MB* of network based

storage for school related work and resources. This provided

storage is based on enterprise grade equipment and backedup daily. This provides a safe location for students to store

backups of school work.

*The allocated network storage may change during the school

year.

webmail@Mercy

Every student at Mercy College is issued with their own web

based email account in the format below.

[email protected]


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XenApp@MercyThis service allows all students in the 1 to 1 program to access

applications and storage from the schools data centre

without having to install any applications locally on their

netbooks. This system is the method we use to provide all

the schools applications like Microsoft office to students

dynamically over the internet.

downloads@Mercy

This site provides a student with service pack downloads for

their netbooks and FREE applications that will assist a

student in their school work.

printers@Mercy

Students can print from their own netbook or any school

computer to the print release station located in the library.

This print station also offers students the facility to

photocopy or scan documents to email.

When a student prints within the school their print jobs are

stored for 24 hours, allowing ample time for a student to go

to the release station and print their documents.


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Each piece of paper generated through photocopying orprinting is charged to the students print quota at the rate

listed below*.

Colour prints/copies: 20 cents a page

Black and White prints/copies: 5 cents a page

* Prices may change during the year.

sickbay@Mercy

This service is designed to help students to solve netbook

issue without the intervention of Mercy IT. The site is

designed to help walk through common problems with

students and present solutions to solve them. It is the first

place student should go to troubleshoot problems.

Remote Access to School Network

Every student has 24/7 access to the school network and

software via the remote access service found on the schoolexternal website. This service is based on the same

XenApp@Mercy service that provides student applications

and network access while at school.


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Online Service DeskMercy College provides 1 to 1 students with an online service

desk where students can find solutions to common issues or

find details on how to submit warranty / insurance jobs. The

online support service also provides students and parents the

ability to track any service request they have made with

Mercy College IT.

Lunch Time Q & A

During the first lunch break there will be a member of Mercy

IT in room 27 to assist students with troubleshooting

netbook issues or answering general computer/network

questions. The lunch time support desk is the best time forstudents to talk to Mercy IT about anything to do with their

netbooks, be it issues they are having or ways Mercy IT can

improve what they are doing.

Backup / Restore of DataStudent files on the student file server can be restored from

backup tape on weekdays at 12:30pm when requested.

If the request is made before 12:00pm the restore will

happen the same day, if the request is received after the


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12:00pm deadline the restoration will be performed 12:30pmthe next day.

In cases where the files are needed immediately a teacher

may request a file to be restored and Mercy IT will endeavour

to restore the file as soon as possible.

Mercy IT cannot backup or restore data that is

kept outside of the Mercy file servers.

ID Cards

If a student has lost or damaged their ID card a replacement

ID card can be organized through the Finance Office.

Replacement ID cards are only printed on designated days

each week.

If a faulty/damaged card is not a result of a manufacturing

issue the student will be charged for a replacement ID card.

Print / Internet Charging

Each week a student will be issued with a set amount of

Internet and Print usage. If a student has used their allocated

quota they may purchase more from the Finance Office.


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Mercy IT will endeavour to ensure that the print / internetservices are running and operational. It is up to students to

act responsibly with their print / internet allocations.

Internet / Print quota will only be reissued if they

were lost due to a system fault and only to the

value of credit that was lost.

Passwords

All students at Mercy College are issued with school

generated logon details. If a student forgets their logon

details they may:

During class time a teacher may contact the IT department and

send a student to the IT office for reissue of their logon details.

During non class time a student may approach Mercy IT for their

logon details.

Passwords can only be changed for suitable

reasons - not to make it easier to remember for

the student.

Logon details will never be given out over the

phone or via email.


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Hardware SupportDue to the integrated nature of the student computing

devices Mercy IT does not provide on-site repairs for

hardware issues. When a hardware issue is raised it will be

repaired via warranty or insurance. During the time period

when units are being repaired under warranty Mercy IT will

provide a loan netbook* to ensure students can still access

digital resources at school.

Warranty Claims

If a students netbook has a fault it should be returned to the

IT office as soon as possible to make a warranty claim. Once

a warranty claim is made Mercy IT will issue the student witha loan netbook*.

Mercy College students should only seek warranty support

through the Mercy College IT Department and not through

other outlets outside of Mercy College while currently

enrolled at Mercy College as this removes a students access

to the loan netbook pool.

Once a claim is made the students machine is sent to the

authorised repair agent and returned to the student as soon

as possible. Details on the repair status will be issued to

parents and students where possible.


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Warranty Notes Each netbook is provided with a three year warranty

*Mercy IT will endeavour to provide all students with a loan

netbook during warranty repairs.

Insurance ClaimsIf a students netbook requires an insurance claim to cover

the repairs the students parents / guardians will be required

to pay an excess fee. During insurance repairs students will not

be issued with a loan Netbook but have access to in-class

school computing resources only.

If a netbook is replaced under insurance it will be replacedwith a unit of equal or better specifications, but not

necessarily a new unit.

Insurance will not cover vandalism or wilful damage to a

netbook.

The insurance cover on student devices is valid for a

maximum of three years and only while the netbook is used

by a currently enrolled student of Mercy College.

For more information please see supplied insurance

documentation.


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Software SupportDue to the almost unlimited amount of software available,

Mercy IT is only able to support software that it has tested

and provided for the Mercy IT environment. Below is listed

the extent of support for software provided by Mercy IT.

Citrix Xenapp client software.

Software provided through the Citrix Xenapp environment. Drivers and updates issued through Mercy IT. Drivers and

updates that are not provided by Mercy IT are considered private

software.

Private Software Mercy IT is unable to support issues with private software.

During servicing, warranty and insurance private software is not

backed up or restored. Mercy IT are only able to provide minimal assistance in the

installation of private software

Device Hire

Mercy IT is able to provide overnight or weekend loans of

portable DVD burners that are compatible with studentdevices and can be used for installation of software from

CD/DVD media.


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Battery ChargingMercy IT and the Bursars office both offer laptop battery

charging during the first lunch break for a small fee of 50

cents per charge.

For this service batteries are to be dropped off at the start of

lunch and collected before the student returns to class.

Non Serviceable Devices

Mercy IT is unable to service any device that has been

physically modified/repaired by an agent other than through

Mercy IT. Please note that these actions may void the

insurance of a device.

Devices that have software installed that modify or change

the operating system will have all software reinstalled to

factory settings before they will be serviced.


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Mercy Netbook RequirementsTo connect to the Mercy College Wireless network a

students computing device must conform to set standards.

Students who do not comply with these standards will be

disconnected from the Mercy College network.

Computer Name

The name of a students computer follows the format below

Student code + underscore + year the student was in grade 8 + the first letter of your

college house

For Example John Green who is in Triton and was in grade 8

during 2010 would name his computer....

GREEJOHN_2010T

Username

The default username setup on the device that corresponds

to the student code must be maintained and notdeleted/modified as it is the account to be used for logging

on to the Mercy College network.


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Wireless Settings

The wireless network a student must connect to is

mcms####

Where #### is the year the student was in grade 8.

For Example John Green who was in grade 8 during 2010

would connect to the wireless network....

mcms2010

Software

At all times student computers are required to have the

following software packages installed on their machines.

Netsupport School

Citrix Online plug-in

School supplied Antivirus

Other software may be installed on a students device as long

as

It doesnt interfere with the operation of netbook on the

Mercy network.

It is not illegal or pirated software.


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It is not designed to harm or damage other students

devices or steal personal information.

It is used to assist in the education of the student.

It does not interfere with or modify the operating system

on the device.

Please note the operating system that is installed on

the device when they are initially distributed is the

operating system that is required to remain on the

device for the duration of its time at Mercy College.


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Using Your Netbook at School

During School Time

Students have onsite access to the Mercy College wireless

network between 7am and 7pm. Outside of these hours the

wireless network is shutdown.

Wireless Network Coverage

Please read appendix 2 to see where there is

wireless coverage across Mercy College.

After School

Students may use the remote access facilities provided on

the colleges website to remotely access the school network.

Remote access requires a broadband connection.

Accessing School Applications and

Servers

All school applications and servers are provided to students

via Citirx Xenapp remote access.


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Specialists LabsMercy College provides students with access to specialised

computer labs that focus on video, audio and media

production for subjects and classes that require computing

resources beyond the capabilities of a students netbook.

Use during lunch breaks

Students who wish to use their netbooks during first recess

may come to room 27 where they can use their netbook in a

quite air conditioned environment.

Students are not allowed to use netbooks in

the general playground areas as studentrunning around and playing sport may

accidently damage a netbook.

Surfing the Internet

The Mercy College wireless network provides filtered accessto the internet for any connected device.

If you are just surfing the Internet at school

you do not need to connect to the Mercy

Network via Citrix Xenapp remote access.


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Private Devices at School

To maintain quality of IT services STUDENTS ARE

PRESENTLY NOT ALLOWED to connect private devices

purchased outside of the 1 to 1 program to the school

network. This is done because of the following factors

Ensuring quality of support services

Single operating environment between students

Provision of updates to laptop software

Reliability of software and network access

Availability of spare units

Maintainability of in-house services and advice

Using Your Netbook at Home

Use of Private ISPs

Mercy IT has no issues with students installing and using

their own private ISP connections to connect to the internet

when not at school. If a student has an issue connecting to a

private ISP they may contact Mercy IT during support hoursto look at the issue.

Mercy IT HIGHLY RECOMMENDS you contact your own ISP or seek

independent technical support in this scenario as most

problems that can arise with private ISPs are out of the

control of Mercy IT.


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Use of Private NetworksDue to the varying nature of networks Mercy IT cannot assist

with the connection of any devices to networks outside of

Mercy College. If the connection of a student / staff device to

a network outside of Mercy College has stopped it from

accessing the school network, Mercy IT will provide

resources to reconnect the device to the school network.

Use of Private Hardware

Students are allowed to connect privately owned hardware

device e.g. printers to their netbooks. But please be aware

that Mercy IT cannot guarantee of support privately owned

hardware and if the hardware or its drivers conflicts with theMercy network they will be removed from the student

device.


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Accessing IT SupportMercy IT provides a support process that fosters a students

own abilities to troubleshoot their netbook with Mercy IT

providing support when the student is unable to solve a

problem.

IT Support Process Overview

Warranty / Insurancecases are sent toservice agents forreapirs.

machines is reimaged.

Device is returned tostudent with factorysettings.

Insurance units areheld until excess ispaid.

Backup school data

Take the unit to IToffice.

Student attempts tosolve issues.

Check the supportWebsites forassistances.

1. Student

SelfService

2. Raise a

servicerequest

3. MercyIT service

desk.

4. Returnto student


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Student Self ServiceThe first step in any support case is for a student to attempt

to solve their issue without the intervention of Mercy IT.

Ask 3 before me we encourage students to ask 3 other

students for peer support before enlisting the help of IT. It is

quite possible that one of these other 3 students have seen

and solved a similar problem.

Mercy IT provides online support service that can assist with

students like sickbay@Mercy and the online knowledge base

attached to the online service desk.

The aim of self service is to assist both the students and the

Mercy IT Department. It helps to limit the amount of minorissues that are processed by Mercy IT and assist students to

increase their digital literacy.

Raising a Service Request

Once an issue has become too complex for a student to

handle they may come to the Mercy IT office and open a

service request.

At this stage a student should have a backup of all their

school work as Mercy IT does not backup or restore student

data. Please note in a number of support cases the hard

drive of devices submitted for service are reformatted.


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Mercy IT Service DeskOnce a device has been handed in Mercy IT will open a

service request on the helpdesk system and allocate a job

number for students to track the job.

At this stage Mercy IT performs any repair required via the

process listed in appendix 3.

Return to Student

Once all repairs have been performed the unit will be

returned to the student in working order. Please note units

will only be returned when the student has returned any loan

device or paid any insurance excess due.

PLEASE NOTE THAT UNITS HANDED IN TO MERCY IT FOR REPAIRS

WILL HAVE THEIR HARD DRIVES WIPED IN A NUMBER OF CASES.

PLEASE ENSURE YOU HAVE BACKED UP YOUR SCHOOL DATA BEFORE

HANDING INTO MERCY IT.


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Frequently Asked Questions

Why have we chosen the netbook form factor as opposed

to a larger notebook or tablet?

After looking at different models of 1: 1 computing both in

Australia and internationally we have settled on the netbookdevice as our preferred model primarily based upon equity,

sustainability and portability.

Our 1:1 environment is available to complete year groups and

not selected classes therefore to limit the financial burden

upon all families of different backgrounds the netbook is a

perfect candidate.

The smaller devices with their 10 screens are both practical

and more portable compared to larger devices.

Our computing delivery model depends on educational

software and services delivered to the student via a network

the school network or the INTERNET and not necessarily

installed locally on the student device. This Cloud

Computing model fits well with the aims of netbook

devices.


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What about high end graphics, video editing? Netbookscant handle this?

Mercy College will still have dedicated specialist computing

labs that are currently being refitted as flexible, multimedia,

learning spaces. Access to these rooms for classes will be

improved since a large majority of the work undertaken

traditionally in these computing labs can now be undertakenin the general classroom on student devices rather than

booking into a dedicated computing facility.

What if I want to install software on the netbook from a

CDROM or DVD?

A pool of USB external drives are freely available for students

to loan overnight from the IT office to install from CD/DVD

media.

Can a student use a different device at Mercy College tothe one purchased through the college?

No. For consistency of experience for both teacher and

student and to eliminate potential problems with IT support,

the only student devices allowed on the network are the

models issued to the student through the college.


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What happens when there is a technical fault with the

device?

The student is issued with a loan device to use while the

faulty device is sent away to be fixed under warranty. It is the

responsibility of the student to have a backup strategy fortheir data and their files are backed up before submitting

their netbook for repair. The college will only be responsible

for ensuring the software initially installed with the device is

reinstalled. Any subsequent software installed by students

and their families after the initial rollout is the responsibility

of the parent/student to reinstall.

What happens if the device is damaged?

The netbook is insured for the entire time of the students

enrolment at Mercy College. The insurance premium is part

of the 4 regular netbook payments. There will be a $100

excess due on repairs under insurance. This figure howevercan increase to as much as $200 if the entire device is a

write-off and the exact netbook model replacement cannot

be sourced and only a newer model can be sourced. No loan

devices that can be taken home are issued to the student

under insurance cases. The students in these cases can use


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laptops available in classrooms during regular classes untiltheir device is returned.

How about power?

It is a students responsibility that the netbook come to

school everyday charged. There are no in-class recharging

facilities. The batteries have sufficient charge to last the

school day as our expected usage of the device in a normal

school day is 30%.

There are 2 charging stations at the IT office and the Finance

Office (take 10 batteries at a time) that a student can droptheir battery in at 11:30 and pick up at 12:30. This facility is

pay per use. At no other times or locations is this facility

available. It is possible as the battery life in the netbooks

reduces over the years that a replacement battery will need

to be purchased by parents/guardians by the third year of the

netbooks life.

Can my child access the school network from home?

YES. All of the Microsoft Office suite, intranet and any other

specific software utilized at the school can be accessed from


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home through our remote access portal. As teaching staffgradually digitize their resources and lessons these will also

be available through remote access to our Learning

Management System. It is recommended that parents

organize acceptably fast broadband at home to take full

advantage of this facility. It is also recommended that

parents investigate the option of a wireless router if they will

have more than one computer in their household.

What about storage of equipment?

All students issued with computing devices will have a locker

allocated to them that will assist in keeping the device safe

through lunch hours etc. Mercy College is also moving

towards becoming bagless as we gradually move to digitaltextbooks.


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Tips for Looking After Your Netbook

Taking care of your Netbook

Your computer will serve you well if you take care of it.

Do not expose the computer to direct sunlight. Do not

place it near sources of heat, such as a radiator. Do not expose the computer to temperatures below 0 C

(32 F) or above 50 C (122 F).

Do not subject the computer to magnetic fields.

Do not expose the computer to rain or moisture.

Do not spill water or any liquid on the computer.

Do not subject the computer to heavy shock or vibration.

Do not expose the computer to dust or dirt.

Never place objects on top of the computer.

Do not slam the computer display when you close it.

Never place the computer on uneven surfaces.

Cleaning Your NetbookWhen cleaning the computer, follow these steps:

Turn off the computer and remove the battery pack.

Disconnect the AC adapter.

Use a soft, moist cloth. Do not use liquid or aerosol

cleaners.


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Protecting the LCD ScreenThe follow hints will help prevent damage to the LCD screen

of a netbook:

Never rest any item on top of the netbook as this may crack thescreen.

Do not force the screen to open beyond its normal range of motionas this will damage the hinges of the screen.

Only use a soft cloth to clean the LCD screen as most cleaners willdamaged the screen. We recommend microfibre fabrics.

Do not slam the computer display when you close it.

Do not hold the netbook by the screen in anyway.

Always travel with the LCD screen closed.

Backing up DataStudents should try and keep a copy of their school work on

the student file server and if possible a portable USB drive. It

is never good practice for students to have all of their school

work solely stored on their netbooks hard drive as this may

fail without warning.

Also note that in many cases all data isdeleted from a netbook during any servicing

by Mercy IT. It is a students responsibility to

backup their own work.


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Handling your NetbookHere are some tips for handling your netbook:

Always check that you have removed all media from the

drive(s). Failure to remove the media can damage the

drive head.

Pack the computer in its protective case as it prevents the

computer from sliding around in your school bag andcushions it if it should fall.

The protective case can be used as a laptop stand to

provide a stable work space.

Always use your netbook on a stable surface to prevent it

falling.

If a netbook is treated with respect it will last the student

the whole 3 years at Mercy College


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Taking care of the AC AdapterHere are some ways to take care of your AC adapter:

Do not connect the adapter to any other device.

Do not step on the power cord or place heavy objects on

top of it.

Carefully route the power cord and any cables away from

foot traffic. When unplugging the power cord, do not pull on the cord

itself but pull on the plug.

The total ampere ratings of the equipment plugged in

should not exceed the ampere rating of the cord if you are

using an extension cord. Also, the total current rating of all

equipment plugged into a single wall outlet should not

exceed the fuse rating.

Taking care of your battery pack

Here are some ways to take care of your battery pack:

Use only batteries of the same kind as replacements. Turn

the power off before removing or replacing batteries. Do not tamper with batteries. Keep them away from

children.

Dispose of used batteries according to local regulations.

Recycle if possible.


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By following the battery conditioning process you conditionyour battery to accept the maximum possible charge. Failure

to follow this procedure will prevent you from obtaining the

maximum battery charge, and will also shorten the effective

lifespan of the battery. In addition, the useful lifespan of the

battery is adversely affected by the following usage patterns:

Using the computer on constant AC power with thebattery inserted. If you want to use constant AC power,

you are advised to remove the battery pack after it is fully

charged.

Not discharging and recharging the battery to its

extremes, as described above.

Optimising battery life

Optimizing battery life helps you get the most out of battery

operation, prolonging the charge/recharge cycle and

improving recharging efficiency. You are advised to follow

the suggestions set out below:

Use AC power whenever possible, reserving battery for on-the-

go use.

Eject a PC Card if it is not being used, as it will continue to drawpower.

Store the battery pack in a cool, dry place. The recommended

temperature is 10C (50F) to 30C (86F). Higher temperatures

cause the battery to self-discharge faster.

Excessive recharging decreases the battery life.

Look after your AC adapter and battery.


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Appendix 1: Student Netbook packs

2009 Netbook Pack

1 x Aspire One AOA150

Netbook

Win XP Home Edition

1.6Ghz atom Processor

1 GB Ram

160 GB Hard Drive

Multi card reader

Wireless 802.11 A/G

8.9 Inch LCD screen Webcam with inbuilt Mic.

1 X Clam shell protective case

1 X 240v Power Pack

Provided Software

OpenOffice.org

Avast Antivirus

Remote Access software for the school network. To allow access

to Microsoft Office, etc


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2010 Netbook Pack

1 x Aspire One AOP531H

Windows 7

1.6Ghz atom Processor

2 GB Ram

160 GB Hard Drive

Multi card reader

Wireless 802.11 A/G/Draft-N

10 Inch LCD screen

Webcam with inbuilt Mic.

1 X protective case

1 X 240v Power Pack

Provided Software

OpenOffice.org

Avast antivirus software

Remote Access software for the school network. To allow access

to Microsoft Office, etc Mercy2Go Application USB Stick


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Appendix 2: Wireless Coverage

(Approx Only)


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Appendix 4: General File types

supported at Mercy College.

D

escription

E

xtension

N

etbook*

X

enApp

S

pecialist

L

abs

Adobe PDF pdf

Adobe Photoshop psd, pdd

Adobe Flash Fla, swf

Adobe Illustrator ai

Adobe Indesign indd

MP bmp

GIF gif

HTML html, htm

JPEG jpeg, jpg

Microsoft Excel xls ,xlsx

Microsoft

Powerpoint

Ppt,pptx

Microsoft Word Doc,docx

MPEG mpeg, mpg, mp3,

mp4

PNG png

Rich Text Format rtf

Text txt


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TIFF tiff, tif

Video Quicktime mov

WAV wav

Open Office odt,ods,odb,odp,o

dg,odf

Zip zip

Windows Media wmv, wma

Computer will support file typeComputer will not support file type

? Computer will support with optional software

installed.

*Netbooks may support more file types then what is listed

above. But only listed file types will be supported within the

Mercy College Network.


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Appendix 5: Mercy2Go User Guide

What is Mercy2Go

Mercy2Go is a Portable USB drive loaded with portable apps

students can use to learn and create within a digital

environment. Mercy2Go can easily be taken from computer

to computer allowing students to take their digital tools with

them where ever they are. The Mercy2Go drive also provides

students with a portable backup device for school work.

The Mercy2Go USB drive is powered by

PortableApps.com Platform is the world's most popular

portable software solution. A fully open source and free

platform, it works on any portable storage device.

PortableApps.com is the most complete solution for life on

the go

What is a portable app?A portable app is a computer program that you can carry

around with you on a portable device and use on any

Windows computer.


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What Applications are on Mercy2GoThe following applications are on Mercy2Go Version 1.0.0.0

Media Creation

Audacity, Audio capture / editor

Blender, 3D editor

KompoZer, Website editor

GIMP, Photo editor Inkscape, Digital Illustration editor

Media Playback

XnView, Image viewer

VLC Media Player, Video / Audio playback

Educational Tools

BPBible, Bible research software

Celestia, Solar system simulator

Stellarium, Star gazing software

ConvertAll, Unit conversion software

SpeedCrunch, calculator

Jwpce, Japanese word processor

Skype, Video / Audio communication tool.

Office Applications

OpenOffice.org, Microsoft compatible office suite

DIA, Flowchart software

Foxit Reader, PDF file viewer

Utilities

ClamWin Antivirus, Open source virus scanner


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LightScreen, Screen capture tool

Notepad++, Text editor

PenZip, File compression tool

Using the PortableApps.com PlatformTo start up the PortableApps.com Platform, just double-click

StartPortableApps.exe in the root of your portable drive. Inmany cases, Windows will ask if you'd like to start

PortableApps.com when you plug in your drive.

Removing Your Drive - When you're done, exit all portable

apps and then wait a moment. Then click the eject button in

the PortableApps.com menu to safely eject your drive. If you

remove the drive while it is writing data, you may lose data.

Adding or Removing a Personal Picture

on the PortableApps.com Menu

You can add a personal picture to the menu. To do this, just

move your mouse over the upper-right region of the menu. A

highlight box will appear. Click it and select the picture you

wish to add. 48x48 pixel images work best. To remove your

personal picture, just right-click on it. You can use BMP, JPG

or PNG files.


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Moving the PortableApps.com Menu and

Changing Its Start-up Location

To move the PortableApps.com Menu, just move your

mouse to the PortableApps.com logo at the top. You'll see

the mouse pointer change to a four way directional arrow.

Hold down your mouse button and move the menu wherever

you'd like. When you close the PortableApps.com Platform,

the menu will remember it's relative position on the screen

(top, middle or bottom as well as left, centre or right) and

start up at that same location even if you move to another

PC.

Backing Up Your Mercy2Go Settings

(Bookmarks, Email, Preferences, etc)

The PortableApps.com Platform comes with

PortableApps.com Backup, an easy-to-use backup utility.

Just click the backup icon on the PortableApps.com Menu

and select backup. You'll get to pick what you want to back

up and where you'd like to store your backups.

Note: PortableApps.com Backup's app data backup feature

only works with apps in PortableApps.com Format (since

their data is in a standard location). For other apps, you

should be sure to backup your entire drive.


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Safe Portable App-ingSome suggestions for staying safe fromPortableApps.com...

An important thing to keep in mind when using portable

applications is that they can be used to spread viruses

between machines. While this isn't as much of an issue

when you own or are responsible for the machines you are

using it on (say work and home), it can be a very big issue

when you use a portable app on an untrusted or unknown

machine (school, internet cafe, etc). For this reason, it is

important that you practice Safe Portable App-ing!

The Checklist

Use a solid antivirus program on your primary PC andkeep its virus definitions up to date.

Use a solid antivirus program on your portable device,

likeClamWin Portable, and keep its virus definitions up

to date.

Scan your PC and portable drive for viruses on a regular

basis.

Whenever you plug your portable drive into an unknowncomputer, it's a good idea to assume that it could now be

infected with a virus. If the PC has a virus that is currently

in memory, it may attempt to infect your portable

applications as soon as you plug it in.

When you then plug your portable drive into another

computer (after an unknown), you should first scan it for

viruses before running any of your applications. (Most
http://portableapps.com/http://portableapps.com/http://portableapps.com/http://portableapps.com/apps/utilities/clamwin_portablehttp://portableapps.com/apps/utilities/clamwin_portablehttp://portableapps.com/apps/utilities/clamwin_portablehttp://portableapps.com/apps/utilities/clamwin_portablehttp://portableapps.com/


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antivirus software will make this available to you by right-clicking on your drive in Explorer or My Computer.) That

way, if it is infected, you'll know before you run your

applications and the new computer will not be infected.

Always wait until the drive access light has stopped

blinking and then click the icon in your system tray to

'Safely Remove' your device. Don't just remove it. Just

because the application's window is closed doesn't meanthe app has fully closed and finished writing to the disk.

Back up on a regular basis, both your applications and

your files. PortableApps.com Backup makes this a snap

and it's built right into thePortableApps.com Suite.

If you follow these simple rules, you'll be able to enjoy your

portable applications without getting stuck with a virus or

losing your data. As always, there is still the risk of getting a

new virus that your antivirus program can't yet detect, but

the probability would be relatively low, and you run the same

risk whenever you download a
http://portableapps.com/suitehttp://portableapps.com/suitehttp://portableapps.com/suitehttp://portableapps.com/suite

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