mentoring training
DESCRIPTION
The mentoring role is reserved for managing those people whose performance is above average. Mentor your stars, individuals who are mature, experienced and wise in the business. While the catchwords for coaching are “inspire” and “motivate,” the catchwords for mentoring are “instruct” and “guide.”TRANSCRIPT
Mentoring Training
The Three Key Phases ofSuccessful Mentoring
A small teaser of the complete workshop
Do you remember classes in school where you sat for what seemed like hours and repeated facts over and
over? How many ofthose facts do you remember today? For that matter, how many of those facts did you remember two weeks after you were tested on them? Not
many? Join the crowd!
The “10-60-90” PrincipleTrue learning works this way with
adults. When you tell an adult how to do something, she will remember 10 percent of what you say. If you show an adult how to do something, she
will remember 60 percent. But if you do something with that same
adult, she will remember 90 percent or more.
First, make your associates successful; second,
show them their success; and finally, make sure they understand
why they are successful.The three phrases of
mentoring follow:PHASE 1 — Observe
PHASE 2 — ParticipatePHASE 3 — Conduct
Phase 1 — Observe
• Why is this job important?• What are the key components of this
job?• What are the cautions?
• What timing issues are important?• What’s in this for me?
Phase 2 — ParticipateAfter you’ve demonstrated the job, the next phase is to have the team member do the job with you. This second phase of teaching an adult to do a task involves three points.
1.How can the task be shared?2. Does the associate understand?
3.Is there time to learn?
Phase 3 — ConductOnce you’ve done the task with your person, it’s time for her to fly solo. There are four questions that you, as a mentor/instructor, must resolve before you begin the conducting stage.
1. How can the associate demonstrate competency?
2. What level of competency will be adequate?
3. How much inaccuracy will be allowed?4. When will unsupervised work be
allowed?
Phase 1: The learner watches.Phase 2: You do the job together.Phase 3: You watch the learner do
the job.
It’s the “10-60-90” principle in action!