mdce with change (sometimes) comes opportunity
TRANSCRIPT
Excellence in the
New Normal
With Change (Sometimes)
Comes Opportunity
Excellence in the
New Normal
Kuala LumpurOct 6th 2011
Excellence in the
New Normal
Excellence in the
New Normal
Excellence in the
New Normal
Excellence in the
New Normal
Control / NO Control
Excellence in the
New Normal
For those who are prepared…For those who are prepared…
…chaos brings opportunity
Excellence in the
New Normal
Excellence in the
New Normal
• The willingness… even enthusiasm… to change EVERYTHING combined with the wisdom to understand what must NEVER be changed.
Excellence in the
New Normal
The Key To Success in the New Normal…
•Nimbleocity•Nim-bo-licious
Excellence in the
New Normal
Anyone who tells you they enjoy
change… should seek immediate
professional help.
Excellence in the
New Normal
Emotional Response to Perceived Negative Change
Stability
Immobilization
Denial
Anger
Bargaining
Depression
Testing
Acceptance
TimePassive
Active
Emoti
onal
Res
pons
e
Excellence in the
New Normal
Managing Positive Responses to Change
Uninformed Optimism
Informed Pessimism
HopefulRealism
Informed Optimism
Completion
CheckingOut
TIME
PESS
IMIS
M
Excellence in the
New Normal
8 Steps to the Change Process
Excellence in the
New Normal
Build an irresistible case for change
Excellence in the
New Normal
Create a strong sense of urgency
Excellence in the
New Normal
Form a powerful guiding coalition
Excellence in the
New Normal
Create a clear vision for successful change
and communicate it relentlessly
Excellence in the
New Normal
Empower others to act
Excellence in the
New Normal
Plan for and celebrate small wins
Excellence in the
New Normal
Institutionalize the change
Excellence in the
New Normal
Four antidotes to change resistance
1. Bring people face-to-face with the external
pressures to change.
2. Engage change “zealots.”
3. Manage feelings & emotions.
4. Support the change with new tools, systems and
training.
Excellence in the
New Normal
Excellence in the
New Normal
If you have any questions at all please do not hesitate to send a note or call. My email address is: [email protected]
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