mc busi 6312 fall 2011 week 11 presentation
TRANSCRIPT
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Managerial Communications
November 14, 2011
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My father was in an accident but now he is in a hospital, safe.
My father was in an accident, but now he is in a hospital safe.
I knew a man who put out a fire, in his pajamas.I knew a man who put out a fire in his pajamas.
Unfortunate Comma Placement
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My father was in an accident but now he is in a hospital, safe.
My father was in an accident, but now he is in a hospital safe.
I knew a man who put out a fire, in his pajamas.I knew a man who put out a fire in his pajamas.
Woman, without her, man is nothing.Woman without her man is nothing.
We buy, crack, and sell pecans. We buy crack and sell pecans.
Unfortunate Comma Placement
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My interests include: cooking dogs, shopping, dancing...
Goat’s cheese salad ingredients: lettuce, tomato, goats, cheese.
Slow children crossing
Highlights of his global tour include encounters with Nelson Mandela, an 800-year-old demigod and a dildo collector.
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who cares?
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• Read something or look out the window(it is okay to go online)
• Stand or walk along the back of the room.
• While still listening to the presentation, put on your headphones or act like you are sleeping
WITHOUT BEING DISRUPTIVE:
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CONFLICT
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COMMUNICATION SKILLS
ACTIONS
CONFLICT
CONCERNS
GOALS
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CONFLICT
[1] I feel the conflict / problem / opportunity is _______.
[2] What do you think is the conflict, problem or opportunity?
[3] How would others view this?
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CONCERNS
[1] Why is this important to you?
[2] Let me explain why this is important to me.
[3] Why is this important to others?
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GOALS
[1] What solution would you like to see?
[2] Here is the solution I would like to see: ___
[3] What solution is best for everyone and supports our values, strategy, etc.?
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ACTIONS
What actions can we take that will best address this conflict?
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Communication Skills Cycle
Listen
RespondAcknowledge
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COMPETITION
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AVOIDANCE
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ACCOMMODATION
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COMPROMISE
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COLLABORATION
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Introversion
Prefers to discuss a few issues In depth Prefers some advanced warning of discussions Prefers to communicate formal information in writing Prefers to think things through, and then act
Extroversion Prefers to discuss a broad range of issues
Prefers to respond to issues as they come up
Prefers to communicate face to face
Prefers to try things out first, and then think
Myers-Briggs – Use it to minimize / diffuse conflict
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iNtuition
Focuses on what might be in the future
Prefers to change and innovate
Uses bursts of energy to address important tasks
Prefers to communicate the big picture and trends
Sensing
Focuses on the here and now
Prefers tried and trusted solutions
Proceeds through a project step by step
Prefers to communicate using facts and details
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Thinking
Is interested in costs and benefits
Regards competence as Important
Tends to see the flaws in a person or situation
Tends to focus on areas of disagreement
Feeling
Tends to focus on areas of agreement
Tends to see the positives in a person or situation
Regards others' experience and views as important
Is interested in the impact on people
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Judgment
Likes to define boundaries, such as responsibility
Prefers to meet deadlines with time to spare
Likes to make decisions and then stick to them
Prefers to plan work, and then follow the plan
Perception
Likes to maintain openness
Prefers to leave things until the last minute
Likes to review decisions in the light of new information
Prefers to tackle work in a flexible manner
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Managerial Communications
November 14, 2011