may/june chatter
DESCRIPTION
Bi-monthly newsletterTRANSCRIPT
ChatterThe Chamber
Providing Leadership and Opportunity for business
Member News & Information
2012 OfficersScott Mayes, Chairman
Comcast Spotlight
Timothy R. Jefferis, Chairman-ElectTD Bank
Chris Tolsdorf, Vice ChairmanTolsdorf Oil Lube Express
Rob Partridge, SecretaryWC Area School District
Donna Urian, TreasurerFischer Cunnane & Associates, Ltd.
Mike Brown, Past ChairmanKMRD Partners, Inc
Board of DirectorsMary Bigham
WCDish.com
Bryan BrocksonEDiS Construction & Development
Thomas CiccaroneParkway Dry Cleaners
John J. Cunningham, IVLamb McErlane PC
Ronald K. DellaVecchiaDellaVecchia, Reilly, Smith &
Boyd Funeral Home, Inc.
Guy T. Dunn1-800-905-GEEK / Geeks on Call
Mark ErnestFranklin Mint Federal Credit Union
Thomas GavinThe Chester County Hospital
Liz Golding1N Bank
Nicole GrebloskieArthur Hall Insurance
Bruce GriffinYMCA – West Chester Area
Frank JacquetteJacquette Consulting, Inc.
Mell JosephsStudent Services, Inc.
West Chester University
Jeannie McGinnMcGinn Marketing Works
Arlene McGranaghanDaily Local News
Patrick McKenna, Esq.Gawthrop Greenwood, PC
Andrew McMenaminDNB First
Brian MillerMars Drinks North America, LLC
Marisa PowellPietro’s/Nonna’s Restaurants
May/June 2012
www.greaterwestchester.com
An All Around Experience- The 5 SensesFirst Friday, May 4th, The 5 Senses on
West Market Street in West Chester,
will begin the celebration of their 7th
anniversary with munchies & cheer
and a 3 day sale. “When we first
opened, this street was bleak,” Karen
Cavin, this small gallery owner com-
mented. “There was Kaplan’s, The
Painted Plate, Gilberts and me, but I
could see the potential. Now we have
Greene Street Consignments, Car-
lino’s, Pietro’s Prime, Spice and Main
Line Custom Clothiers. West Market
Street is now a great shopping street.”
After 30 years in graphic design,
Cavin decided she wanted to open a
gallery featuring affordable, functional
art & gifts. “I closed my graphics busi-
ness because it wasn’t fun anymore,”
Cavin said. “My background and de-
gree is in art, and I wanted to get back
to that. I enjoy running the store
much more than graphic design be-
cause I can be more creative.”
The word Cavin uses to describe her-
self and the items she sells in the
store is ‘bold’. “If it’s not bold and
colorful it gets lost in here,” Cavin
said. “I like color. That’s why I
painted my gallery turquoise and
continued to page 19
I was extremely
honored when
Scott Mayes, our
current Chairman
of our Board of
Directors, called
me to offer me the
position of the
President of the
Greater West
Chester Chamber of Commerce. It has
been my pleasure to work for the
Chamber for the last three years under
the leadership of our past President,
Katie Doherty. I now look forward to
working with you, our Chamber mem-
bers, and leading our Chamber to the
next level.
For those of you whom I haven’t had
the pleasure to meet, let me give you a
little background. I have worked for
the Disney Company on large scale spe-
cial events such as Walt Disney’s 100th
Birthday and the 30th Anniversary of
Walt Disney World. I came to the
Philadelphia area in 2002 to work with
Lincoln Financial Group and lead their
Sports and Event Marketing Strategy.
continued to page 18
Letter from our new President
WELCOME NEW MEMBERSWELCOME NEW MEMBERS
May/June 2012 www.greaterwestchester.com 3
A to Z Appliance Repair, LLC Mr. Mark Kochanowsky
700 Autumn View Drive
West Chester, PA 19380
610-431-3338
www.atozappliancerepair.net
Appliances
California Closets Ms. Colleen Glenn
163 Fricks Lock Rd.
Pottstown, PA 19465
610-970-0001; Fax 610-970-0002
www.californiaclosets.com
Interior Design/Decorating
Crozer-Keystone Health System Ms. Kathy Scullin
300 Evergreen Drive
Glen Mills, PA 19342
610-579-3400
http://brintonlake.crozer.org
Health Services & Products
ecoservices, LLC Ms. Linda DeNenno
407 W. Lincoln Highway, Suite 40
Exton, PA 19341
484-872-8884; Fax 484-872-8898
www.ecoservicescontracting.com
Environmental Services
Waddell & Reed Mr. Douglas Finfer
800 Delaware Ave.
Wilmington, DE 19801
302-654-4298; Fax 302-654-4564
Financial Services
The Keilin Group Mr. Don Keith
626 West Lincoln Highway
Exton, PA 19341
610-873-2506
www.keilingroup.com
Displays
Landmark Inspections, LLC Mr. Scott R. Freeman
497 Taylors Mill Road
West Chester, PA 19380
856-435-3525
landmarkinspectionsllc.com
Home Inspection
Lisa Bickert / Nationwide Ms. Lisa Bickert
224 East Street Road
Kennett Square, PA 19348
610-444-2610; Fax 610-444-9629
www.simpersagency.com
Insurance
The nGage Company Ms. Pattie Diggin
20 W. Miner St.
West Chester, PA 19382
610-918-4875; Fax 888-726-8645
www.thengagecompany.com
Marketing/Public Relations
Philly Texts Mr. Tim McKinley
11 Turnstone Way
Downingtown, PA 19335
484-889-8945
www.phillytexts.com
Marketing/Public Relations
TGM Halstead Ms. Susan Hosley
812 Goshen Road
West Chester, PA 19380
610-692-6384; Fax 610-692-7660
www.tgmhalstead.com
Apartments
West Chester Food Cupboard Mr. Edward Breiner
545 E. Gay St.
West Chester, PA 19380
610-344-3175
www.westchesterfoodcupboard.org
Not-For-Profit Organization continued to page 4
4 www.greaterwestchester.com May/June 2012
ZooTap, Inc. Mr. Michael Dougherty
304 Carlisle Court
Exton, PA 19341
484-620-7605
www.zootap.com
Marketing/Public Relations
Chamber StaffMark J. Yoder
President
Maggie O’Neill
Office Manager
Bethany Henry
Member Relations Coordinator
Chamber of Commerce of Greater West Chester119 North High StreetWest Chester, PA 19380
t: 610.696.4046f: 610.696.9110
www.greaterwestchester.com
New Members continued page 3
The Fourth Annual “Fashion for the Cure” and evening of Glitz andGlamour !
“Fashion for the Cure“ will take place on Thursday, May 17th beginning at 7:00pm. The fashion show is a benefit
for the Cathy Miller Cancer Fund which supports the AstraZeneca Hope Lodge. The Hope Lodge provides free
lodging for cancer patients and their caregivers, creating an environment that eases both the stress of the cancer
journey and the financial challenge of receiving life saving treatment. Hope Lodge is a place to share your meals,
join in the evening’s activities, or unwind in your own private room. The Cathy Miller Cancer Fund has raised
$250,000 in the last five years and has dedicated 4 of the 37 bedroom suites.
This year the Fashion Show’s models will be some of our Chamber Members and our very own President, Mark
Yoder. In addition to Mark will be Chamber members- Tony Poluch, Jr. Bryn Mawr Trust, and Graceann DiAn-
drea- Office Depot. Graceann DiAndrea, the Chairperson for the event reports that this years’ show, will be held at
the Concord Country Club, Chadds Ford, PA. The event will feature the fresh fashion looks featured by Chamber
members and other local merchants - Jane Chalfant, Kaly’s, Englund’s Apparel for Men, Obvi, Nich and the Ski
Bum. Peter’s Salon will be doing the hair and makeup. MC’s will be Robert Frame and Liz Hunt. Entertainment
will be local students from the Chadds Ford Elementary and Unionville High Schools!
In addition to the sizzling fashion creations, a silent auction will be conducted with donations from local restau-
rants, cosmetic studios, sporting events, and numerous other donors. Another chamber member, Cakes and Can-
dies by Maryellen will be providing the scrumptious desserts for the show.
More information is available regarding the Hope Lodge on the Cathy Miller Cancer Fund website @
www.cathymillercancerfund.org or the American Cancer Society location @ cancer.org/hopelodgephiladelphia.
Any future inquiries in regards to becoming a sponsor of the “Fashion for the Cure” should be directed to Graceann
DiAndrea - [email protected] or (484) 354 4008.
May/June 2012 www.greaterwestchester.com 5
During my first overseas busi-
ness trip to United Arab
Emirates (UAE), I had the pleas-
ure of serving a diverse manage-
ment team from various
Middle-Eastern countries. Prior
to the trip, I was concerned
about how a foreign audience
might interpret my business an-
ecdotes and whether my western ideas would be un-
derstood. As it turned out, my client’s service,
distribution and logistics issues were identical to those
of any American manufacturer and distributor. My pre-
occupation about whether I would be understood in
Dubai was unfounded – they were just like me.
The UAE client is a developer and manufacturer of
door, window and safety systems. The primary focus
of the seminar was world-class service. It was a fun
and lively couple of days.
During the seminar I shared my own experiences in
urging subordinates to write business and technical re-
ports. “Writing is power” was my message to the man-
agement team. The power to which I referred boosts
subject matter expertise and enables a person to
speak with a greater sense of authority and certainty
– both of which are audible in a person’s tone of voice.
Years ago, as a service manager, I would require that
customer service representatives (CSRs) write a 500
word diagnostic report on new technical products.
My writing demands were often met with complaints
and skepticism. However, the CSRs understood that if
they wanted to work on my team, then they had to
Writing, Power and Getting There FirstBy Steve Coscia
Steve Coscia ([email protected]) of Coscia Communications
writes, speaks and consults about customer service. His books,
tapes and television appearances have helped thousands of
business professionals.
meet the agreed –to expectations that had been es-
tablished when they were hired.
There was a method to my “writing is power” mad-
ness and the benefit was three-fold. Customers re-
ceived better service from CSRs who REALLY
understood product technical features. Secondly,
the CSRs experienced greater job fulfillment, less
stress and they earned the respect of their peers as
a published writer. Thirdly, I benefitted from fewer es-
calated calls because the CSRs’ subject matter ex-
pertise resulted in greater first-call resolution.
My UAE visit coincided with Dubai news stories
about safety concerns in their high-rise apartment
buildings. Needless-to-say, safety standards for high-
rise apartment dwellers needed to be reviewed to
ensure the public wellbeing.
During my Dubai visit, the management team seized
the advantage by writing clear and common-sense
recommendations for how the UAE could improve
building and public safety. More importantly, they
were the first industry experts with written recom-
mendations. Even better, their recommendations
were published by a UAE construction magazine and
this led to greater public awareness and a commit-
ment from the authorities to ensure public safety.
Naturally, I was thrilled when my client sent me
copies of the articles. Yes, writing is power and being
first is a bonus.
19 S. High St., West Chester, PA 19382 Fax: 610.436.0117 e:[email protected]
Briar photography610-296-8323
briarphotography.com
When image counts.
6 www.greaterwestchester.com May/June 2012
A unique way to market your presence in the community and reach a targeted consumer group.
Call 610.563.8644 today to share your expertise in this new Chester County publication.
Educate.Enrich.Empower the Women and Men of Chester County!
www.womensjournalcc.com
EducatomenWWWoWe.Enr
theerChest
neserpruoytekra
yerp
en of p
d Mn and Mrich.Empow
r County!A unique way tom
ec
r
neserpruoytekraytinummoceht
etegratahcaerdn.
mnaconsumer group
ec
de
Call 610.563.8644 todain this new Chester Co
.womenwww
xpertisay to share your eounty publication.
nsjournalcc.co
se
om
Sponsored By:
Chamber of Commerce of Greater West Chester
President, Katie Walker and Executive Vice President, Mark J. Yoder.
Chamber Chatter Radio Show
Every Tuesday @ Noon
Listen At:
www.brandywineradio.com
www.employeemax.com
DAREAUTO.COM
Family OwnedSince 1976
301 S. Bolmar StreetWest Chester, PA 19382
Quality Clothier since 1964
APPAREL FOR MENThe Best of the Best
Polo, Tommy Bahama, Vineyard Vines, H. Freeman, Hart Schaffner & Marx, S. Cohan,
Berl Pendleton, and many many more
WINNER
Reader'sChoice
20% discount for Chamber Members
Best Selection of Men's Better Clothing in Chester CountyFREE Gift WrappingFREE Alterations
Malvern Shopping Ctr.King Rd. Malvern, Pa
610-644-9315Hours: Mon., Tues., Thurs, 9:30 ~ 6:00
Wed., & Fri. 9:30 ~ 8:00 Sat. 9:30 ~ 5:30
May/June 2012 www.greaterwestchester.com 7
The Greater West Chester Chamber of Commerce has teamed up with Applecross Country Club to offer re-
newing members an opportunity to win a Casual Golf Membership at Talamore and Applecross Country Clubs.
All current members are eligible to win during the month they renew their membership. The drawings will
continue each month through December 2012.
CONGRATULATIONS to the following businesses who were picked in a lottery drawing of Chamber businesses
that renewed their memberships in February and March 2012:
Mr. Edward Bardzik
Auto Wise
Mr. William Ronayne
Brandywine Valley Heating & A/C
Mr. Thomas J. Comitta
Thomas Comitta Associates, Inc.
Mr. Robert Sparre
Dorset Connects
Dr. Mark Wiegand
Five Points Chiropractic Wellness Center
Mr. William M. Wells
Good Fellowship Ambulance Club of Ches. Co.
Mr. Frank Jacquette
Jacquette Consulting, Inc.
Mr. George Blewitt, CFP,ChFC
Keystonestateinsurance.com
Mr. David Magrogan
Kildare’s
Mr. Manuel Constantino
Manny Services, Inc.
Ms. Kim Pagliaro Bussard
Mendenhall Inn
Ray H. Ott, Jr., AICP
Ray Ott & Associates, Inc.
Ms. Kristin McGee
PRO Physical Therapy
Ms. Lynn B. Smiley, CPA
Mr. Michael J. Stephano
Stephano Slack CPA LLC
Mr. Chris Tolsdorf
Tolsdorf Oil Lube Express
Mr. John Camero
Univest - Banking, Insurance, Investments
Mr. Joseph R. Calabro
VIST Financial
Dr. Greg R. Weisenstein
West Chester University
Ms. Kelsey Stevenson
Windsor at Windermere Place
GOLF MEMBERSHIP WINNERS
8 www.greaterwestchester.com May/June 2012
Once the tax returns are pre-
pared, phone calls and appoint-
ments are made to review the
returns and discuss the good
news or the bad news. Those
who I have spent time with dur-
ing the year are rarely surprised
by the size of the check to be
written or the refund received.
They are mostly business owners who are accustomed
to the ups and downs of the business cycle and are pre-
pared for changes that take place from year to year. For
my 1040 clients “the news” can cause some extreme re-
actions.
As accountants we prepare taxes based on transac-
tions that have been completed in the prior year. An
unexpected large refund or balance due indicates that
you may have benefited from planning. When you re-
ceive a large refund you gave the federal government
your family’s money to use interest-free all year long.
Having to write a large check with short notice can
strain the finances and create other tax issues for those
who cannot pay the full amount.
Once returns are finished, we prepare next year’s es-
timates based on the returns just completed. Unless we
have other knowledge that your income situation will
change, our estimates will meet the Internal Revenue
Service safe harbor requirements.
This is the perfect time of year to meet with your ac-
countant to discuss withholding and estimates for 2012.
Now that the filing deadline has passed and the office
has settled down to a normal pace, your accountant
should have time to help you address any concerns re-
garding withholding and estimates. I always appreciate
the opportunity to plan for changes. You may benefit
if any of these situations apply to you.
• Your business is growing- Growing businesses
can often feel a cash flow strain as revenue increases.
Estimate planning can take the sting out of April 15th.
• Your income is sporadic- Your accountant can
assist you with a spreadsheet to make accurate esti-
mates based on the revenue. This can help prevent
overpaying taxes during the year.
• Dual wage earners- The standard W-4 will fre-
quently leave dual wage earners with a balance due. An
adjustment to the withholding can prevent a balance
due return.
• Lots of deductions- Those with excess deduc-
Estimates and Withholding, Getting it RightBy Kathy Wileczek
Kathy Wileczek, CPA ([email protected]) is with Maillie,
Falconiero & Company, LLP. We are one of the leading regional ac-
counting, tax and advisory firms in Southeastern Pennsylvania. Our
client service philosophy has helped forge an excellent working re-
lationship with our diverse client base.
tions can plan to have their withholding decreased to
provide cash flow during the year instead of waiting for
an overly large refund.
Any time you know you are going to have a significant
change to your income; it is to your benefit to speak
with your accountant regarding the effect on your in-
come taxes.
May/June 2012 www.greaterwestchester.com 9
10 www.greaterwestchester.com May/June 2012
Pro bike racing excitement and family fun in downtown West Chester!Spectators will roar as cyclists are pushed to the very limit, navigating the challenging turns and straight- aways in historic downtown West Chester! Place your business at the heart of the intense excitement, in the Kinetic Physical Therapy Community Festival, which is free to the public and open from 4pm - 10pm.
The Community Festival is the best possible showcase for many local businesses to activate your brand and connect directly with the 20,000+ community members in attendance. For the first time ever, the Chamber of Commerce of Greater West Chester is directly offering business three levels of “Street Sponsor” options within the Kinetic Community Festival:
Get in on the action and excitement of the Iron Hill Twilight Criterium, and take your sponsorship support to the streets in 2012!
For 2012 Iron Hill Twilight Criterium Street Sponsorship Opportunities, please contact: Steve Scebelo // Creative Properties // 484.889.8917 // [email protected]
See more @ http://www.ironhilltwilightcriterium.com
2012 Iron Hill Twilight Criterium Street Sponsors @ the Kinetic Community Festival
TAKING IT TO
THE STREETS!Saturday, July 7, 2012
PLATINUMThis highest level Street Sponsorship includes all of the following elements:
r Community Festival display tent – includes designated space + 10’ x 10’ white, unbranded tent
r 1/6 -page ad in Main Line Today IHTC supplement and/or issue
r Sponsor banner on back straightaway
r Right to use event marks & logos in advertising and promotions
r Platinum recognition as “Official Street Sponsor” in print guide
r Presence on IronHillTwilightCriterium.com website
r Five (5) ten-second customized commercial tags over PA system on race-day
r 4 VIP tickets, providing access to the VIP Iron Hill Crit Club for premium viewing, dinner and bar service
INVESTMENT: $1,495
GOLDThis intermediate level Street Sponsorship includes all of the following elements:
r Community Festival display tent – includes designated space + 10’ x 10’ white, unbranded tent
r Sponsor banner on back straightaway
r Right to use event marks & logos in advertising and promotions
r Recognition as “Official Street Sponsor” in print guide
r Presence on IronHillTwilightCriterium.com website
r One (1) ten-second customized commercial tag over PA system on race-day
r 2 VIP tickets, providing access to the VIP Iron Hill Crit Club for premium viewing, dinner and bar service.
INVESTMENT: $995
SILVERThis introductory level Street Sponsorship includes all of the following elements:
r Community Festival display tent – includes designated space + 10’ x 10’ white, unbranded tent
r Right to use event marks & logos in advertising and promotions
r Recognition as “Official Street Sponsor” in print guide
r Presence on IronHillTwilightCriterium.com website
INVESTMENT: $495
SPECIAL FOR MEMBERS ONLY
The first 10 GWCC members who commit to the Silver Package will receive the outlined benefits at a
discounted rate of only $295. First come / first serve!
T
AKINTTA
NG IT T
OTTO
P bik
2012 Iron Hill
it ti
wilight Criterium TTw S
T
TS
il f id f
eet SponsorsStr @
AKINTTA
THE ST,Saturdayy,
td t W
the Kinetic Commu
NG IT T
STREET, July 7, 2
t Ch t !
alunity Festiv
O TTO
ETS!2012
Pro bike racoll rs witatorSpec
ic dtorisn haways iTnetic Physical Ki
ity Fhe CommunTy wtlirect dconnec
ce of Grof Comme
xcitement acing ets are pushed isoar as cycl
r! tet ChesesWwnwntodovtiesity Fy CommunaprheT
lt possibal is the besvtiesFwith the 20,000+ commun
ir is dtet ChesesWrGreate
amily fun inand fatginavit,miy lrto the ve
ness at thour busiPlace yich is free to the phwal,v
or many locae fwcase shon attendans irity memben
ness tg businiry offetlirec
estn downtown Wnsg turnigg the challennixce entenst of the ihe hear
om 4pmic and open frlub
ate yvties to acnessal busirme evet tisor the firFce.
“Street Spols ofhree leve
t Chester!ght- aitrand sn theiitement,c
m - 10pm.
and andour bryr the Chambe,rr,
onsoptionsor””
neticn the Kiiwith
al:vtiesity F Commun
or 2012 I
Get in on thand ta
FloSteve Scebe
ite
xce action and eake your sponso
ght CrilwiTTwll on HiIr// tiesropeve PrCreati
See more @ htt
sh
citement of the orship support to
ium Street Sponsorrs / 484.889.8917 // / ts//
ghillltwiionh.irp://www
pleas
wilighIron Hill TTwo the streets in 2
ities,tunip [email protected]
ium.comritehtcr
t:
t Criterium,2012!
e contacsties.netropepr
May/June 2012 www.greaterwestchester.com 11
We all know that this coun-
try and the world have been
experiencing rough eco-
nomic conditions since the
Great Depression and, with
a few exceptions, busi-
nesses, non profits and gov-
ernmental agencies are
struggling. Many organizations have had to enact lay-
offs, reduced workweeks, pay cuts, pay freezes, and
other methods to reduce payroll costs. Those whose sit-
uations have permitted, have, on average, granted an-
nual merit increases in the 2% to 4% range; not much
reward for high performance.
Bonus and Incentive Plans are one of the best and most
flexible ways to reward superior performance while
maintaining modest base wage and salary growth.
These plans can range from simple discretionary alloca-
tions based upon the evaluation of contribution impact
by Senior Management to plans designed to measure
and reward individual or team impact on the key meas-
ures of organization performance.
Most plans have some general factors in common; im-
pact on financial performance is almost universal to all
plans and includes improving sales or revenues and in-
centing those who find creative ways to reduce cost
items. It is very important that plan design be in synch
with your organizational culture; is it team or individual
performance based, and does it focus on and drive per-
formance in the areas most critical to organizational
success? Regardless of the kind of plan chosen, whether
discretionary or formalized, the design should be simple
and direct and the amount of the reward scaled to the
impact of performance on organizational success. Below
is an example of a performance grid which is both simple
and adaptable to reflect an organization’s priorities and
the payout for this performance level should directly tie
in to its specific impact on organization success as well as
the level of challenge built into the goals.
These charts are intended to be used to set goals and pro-
vide a bonus amount that may be available for plan par-
ticipant. Distributions range from 0% and above. These
plans work when you want to reward for performance in
“better to good” times and also when attempting to con-
trol base wages.
Rewarding Your High Performers when 2% Merit Budgets are the Norm
By Peter R. Johnson of Peter R. Johnson & Company
Peter R. Johnson & Company is a West Chester based compensation
consulting firm that provides total compensation plan design and pro-
gram management. Our experienced staff of compensation consult-
ants enables Peter R. Johnson & Company to provide plan design,
implementation support, and ongoing administrative services for all
phases of a client’s total compensation program. For more informa-
tion on this topic, reach us at www.prjandco.com or 610-436-6114.
Bonus Award Determinations
Performance
Achieved divided by Goal Achieved Weight
Bonus
Award
Below 85% 0%
85.0% - 94.9% Threshold A%
X%
95.0% - 104.9% Target B% Y%
105.0% - 119.9% Above Target C% Z%
120.0% and Above
TBD
Sample
Goal Achieved Percent Weights Perf
$ 10,000,000 $ 12,000,000 120.0% 30.0% 36.0% $ 2,000,000 $ 2,500,000 125.0% 30.0% 37.5% Other 90.0% 40.0% 36.0% Total Performance: 109.5%
12 www.greaterwestchester.com May/June 2012
Our members are the foundation of our organization. To honor them we would like to congratulate and thank
those who renewed their membership in February & March 2012. Thank you for your ongoing support of the
Greater West Chester Chamber of Commerce.
Members between 30 years or moreThe Hain Celestial Group
McDonald's
Francis Hall Insurance Services
Lewis, Hopkins & Williamson, Inc.
Manito Abstract Company, Inc.
Market Street Print & Copy
Pellini Gold Cordes, LLC
Rothwell Document Solutions
Sartomer USA, LLC
Spellman, Voss, & Tati Dental Assoc. Inc
West Chester University
Coins of Chester County
Mr. David G. Rogers, CPA
Taylor's Music Store and Studios, Inc.
R.K.M. Advisors, Inc.
Wetzel Gagliardi & Fetter LLC
United Way of Chester Co., Inc.
Tolsdorf Oil Lube Express
Ray Ott & Associates, Inc.
YMCA - West Chester Area
Members between 20 - 29 yearsWest Chester Friends School
Sunset Hill Jewelers
Maillie, Falconiero & Company, LLP
Clarke, Nicolini & Assoc., Ltd.
Allen Cook's Barber Shop
Cappella's Studio
Good Fellowship Ambulance Club of Ches. Co.
QVC, Inc.
Whirlaway Travel, Ltd.
Douglas & Associates, P.C.
FAIRMAN'S Skate, Snow & Surf
West Chester Veterinary Medical Center
Days Hotel West Chester
10 - 19 yearsThomas Comitta Associates, Inc.
StanAb, LP
Mr. Carl E. Bliss, P.A.
Stephano Slack LLC
Thomas Industrial Network
J.R. Libby Co., Inc.
Five Points Chiropractic Wellness Center
VOTG North America, Inc.
West Chester Area Day Care Center
Faulkner Buick GMC West Chester
Alliance Environmental Systems, Inc.
American Window Treatment, Inc.
John W. Bunker and Son
Jon Ivins / Realty Executives
Hennessy & Walker Law Office
Aqua Pennsylvania, Inc.
Hicks Property Management, LLC
Malvern Federal Savings Bank
Mr. A. Roy Smith
Windsor at Windermere Place
Zukin Realty Inc.
Disc Hounds
PRO Physical Therapy
Monaghan Construction
Keystonestateinsurance.com
Polito's Barber Shop
Robert E. Delphais, Inc.
Ameriprise Financial / Lynda Blessing
Timeless Dwellings
Hilltop Enterprises, Inc.
Wentworth Home
Robert W. Rogers Appraisals
Keystone Federal Credit Union
Safe Harbor of Chester County, Inc.
Arianna's Gourmet Cafe & Catering
Brandywine Valley Heating & A/C
Waypoint Consulting
Coscia Communications Inc.
West Chester Golf & Country Club
3 - 9 yearsFaunbrook Bed & Breakfast
McGinn Marketing Works
Jacquette Consulting, Inc.
Berger Rental Communities
Rose Tree Accounting
Kildare's
Market Street Grill
Wegmans Food Market
Auto Wise
Manny Services, Inc.
Thank You to Our Renewing Members in February & March 2012
continued to page 13
May/June 2012 www.greaterwestchester.com 13
The UPS Store #4721 @ Parkway
Comfort Keepers
Best Western Concordville Hotel & Conf. Ctr.
Concordville Inn
Holiday Inn Express of Concordville
Mendenhall Hotel & Conference Center
Mendenhall Inn
EDiS Construction & Development
Wiley's Car Care
Nicholson Law Center
Franklin Mint Federal Credit Union
Swope Lees Commercial Real Estate, LLC
Vinod K. Kataria M.D.P.C.
Penn Oaks Golf Club
VIST Financial
ServPro of West Chester, Inc.
Chester County Recorder of Deeds
Pietro's Prime
EnVision Coaching, Inc.
DVL Print Communications, Inc.
Tynan Consultants
Miller Flooring Co.
Tangible Learning LLC
CrossFit Explode
Big Diamond Importers & Fine Jewelry
Integrative Health & Chiropractic Center
Univest Bank and Trust Co.
Community Vounteers in Medicine
John L. Smith Inc.
VanRyn's Barber Shop
High Street Caffe
1 - 2 yearsTee It Up Golf
Rhoads Creative, Inc.
Lehman Pastino
Landmark Americana
Bruce A. Kraig Associates
Aftermath Public Adjusters
Dorset Connects
Ms. Lynn B. Smiley, CPA
i-Pasta
Cmedia
Housing Authority of the County of Chester
West Chester United Methodist Church
The Honorable Ryan Costello
Renewing Members continued page 12
CleanersMore
And More...
Presented by
5 Gallery Opening PreviewsThe Art Trust Gallery at Meridian Bank The 5 SensesKent Studios at Z GallerySunset Hill Jewelers and Fine Arts GalleryVisual Expansion Gallery
GalleryExperience the Culture that is West Chester
Friday eveningJune 1, 20125 to 9 o’clock
Gallery Walk is held twice a year on the 1st Friday in June & OctoberFor more information: 610.696.4046
WestChesterGalleryWalk.com
Walk
Sunset Hill Jewelersand Fine Arts Gallery
June 2012 Gallery Walk Sponsor
West Chester
�8 Special Shows for One Night Only Chester County Art Association En Plein Air/Chestnut Street GarageChester County Historical SocietyDNB FirstFranklin Mint Federal Credit UnionFulton Bank The HickmanMorgan StanleyWest Chester United Methodist Church
14 www.greaterwestchester.com May/June 2012
Sun Mon Tue Wed Thu Fri Sat
1 2 3 4 5
6 7 8 9 10
11 12
13
Day
14 15 16 17 18 19
20 21 22 23 24 25 26
27 28 Memorial Day
29 30 31
Friday, May 4 7:00pm - 10:30pm
Penn Oaks Golf Club 150 Penn Oaks Dr., West Chester
Enjoy your coffee and breakfast while viewing some beautiful art
work being put on display.
Friday, May 11 7:45am - 9:00am
Free for members; $10 for general
415 N. High St., West Chester
COFFEE CONNECTION
MEMBERSHIP LUNCHEON
Join us as we reward several lucky students with scholarship money at our annual Education Foundation Luncheon with the West Chester Area School District and Superintendent Dr. James Scanlon.
Sponsored by:
Hosted by:
Wednesday, May 30 11:45am 1:30pm $25 for members; $35 for general
Sheraton Great Valley Hotel 707 East Lancaster Ave., Frazer
FLOW NETWORKING Have you ever wondered what it takes to sit on a Board of
Directors? Are you unsure of the requirements. Now Is your chance to learn.
Tuesday, May 15 5:30pm 7:30pm
$15 for FLOW members; $20 for non-FLOW
May/June 2012 www.greaterwestchester.com 15
Sun Mon Tue Wed Thu Fri Sat
1 2
3 4 5 6 7 8 9
10 11 12 13 14 Flag Day
15 16
17
Day
18 19 20 Summer Begins
21 22 23
24 25 26 27 28 29 30
Gallery Walk Downtown
West Chester 5:30pm - 9:00pm
MEMBERSHIP LUNCHEON Sponsored by:
Hosted by: Tuesday, June 26 11:45am - 1:00pm Radley Run Country Club 1100 Country Club Rd., West Chester $25 for members; $35 for non-members
Sponsored by: Sunset Hill Jewelers and Fine Arts Gallery
www.westchestergallerywalk.com
Confused about health care reform? You are not alone! Come out and hear about it from the experts. We will have a panel discussion about what you need to know.
COFFEE CONNECTION
600 N. Pottstown Pike, Exton
Thursday, June 7 7:45am 9:00am
Free for members; $10 for general
West Chester/Chamber Night
Tickets- $15 p/person includes bus trip $5 p/person meet us at the game
Wednesday June 13 7:05pm
Bring yourself or the entire family!
An in depth seminar on how to use Social Media! Join us for an interactive day of learning the ins and outs of Facebook, Twitter, LinkedIn and more. Get your laptop, sign up, and enjoy!
Thursday, June 14 10:00am 4:00pm
West Chester Graduate Business Center $50 (lunch is included)
16 www.greaterwestchester.com May/June 2012
Mobile Credit Card Processing Made Hassle-Free! By Rob Sparre, President of Dorset Connects
Imagine this: your business
has set up a booth at one of
West Chester’s famous street
fairs. Patrons are filling the
streets, eager to taste your de-
licious food or buy your
wares. A customer approaches
eager to make a purchase. She
pulls out her Visa to pay, how-
ever you don’t have a phone
connection to take her pay-
ment. Is the sale lost? Hopefully not! Thanks to the
convergence of smart
phones, wireless technology
and a new line of apps, credit
card processing from your
iPhone or Droid is now a re-
ality. .Here are two easy op-
tions for making credit card
processing simple and mo-
bile.
1. The Square App
Want Hassle-free? Square is about as simple as it can
get. There are no set up fees and no contracts. Each
credit card transaction has a 2.75% charge if you
swipe the card. The card reader and app are free and
work with the iPhone/iPad (iOS 4.0+) and some An-
droid devices. Once set up, you can accept the major
cards and funds from transactions are sent daily to
your registered bank account. Your customers get the
option to receive a printed or emailed receipt.
You can also set up a virtual point of sale (POS) de-
vice. For example, a West Chester waiter with an iPad
can touch the picture of the item the customer wants,
adding it to their bill automatically. At the end of the
meal, the waiter would swipe the customer’s credit
card, offer to add a standard tip amount, then hand
the card back immediately. This feature makes it easy
to monitor trends and summarizations of sales.
2. GoPayment by Intuit
Like Square, GoPayment gives you a free card reader
that plugs into the audio jack of your mobile device.
For accounts with under $1000 in monthly activity,
there is no fee and the swipe rate is 2.70% or 3.70%
for manually keyed transactions. For businesses with
more than $1000 in activity, there is a $12.95 monthly
fee, but the swipe and keyed-in transaction rates
drop. There are no contracts or commitments re-
quired. Because GoPayment is made by Intuit, it also
provides integration into Quickbooks.
Only a limited number of devices will work with Go-
Payment’s provided card reader. However, transac-
tions can still be manually keyed into their web app,
as long as the device has access to the Internet. An
iPhone-specific card is available as well as a compact
Bluetooth card reader and receipt printer.
So when the next West Chester street fair comes, you
can avoid the losses associated with missed sales or
bad checks from cashless customers by accepting
credit card payments directly from your smartphone!.
To learn more, contact Dorset Connect.
Rob Sparre, President of Dorset Connects,
Dorset Connects offers complete IT and telecommunication
management solutions that take the hassles out of managing and
maintaining your critical IT systems. We’ll customize a support plan
that is tailored to your environment and exceeds your support
expectations. www.dorsetconnects.com
���������� ������������������ ���������������� ������������������������������ �� ���!���������� ��"�#���������������������"�������� ��$������%��� ��&��������''������������� ��!�������� �������������
���������� ��������� ������ �������(() *���+��,������,����-..� ���/0��������(1-)23212)
� ���' ����� ���45(.67-5377.. ������8��+���*� �*
,����(15)
9���������,�������
/0������,��� ������/ ������
May/June 2012 www.greaterwestchester.com 17
� Geothermal Experts
� Radiant Heat Instalation
� Mr. Slim Ductless AC by Mitsubishi
� NATETM Certified Technicians
� TRANE Comfort Specialist
� Preventative Maintenance Agreements
� 24/7 Emergency Service Available
� Voted Best HVAC Company by DLN Readers
Discover The Energy Savings With A Geothermal System
610-692-3900 � www.bvhvac.com PA031124
Eric N. Shelly DMD Margaret Lee DMD
Eric A. Fort DMD
~ Let our Family Serve Yours ~Same Day/Early Morning/Late Evening Appointments!
403 N. Five Points Road West Chester, PA 19380 610~696~3371
www.WCDentalArts.com
*Free Nitrous*Invisalign
*Veneers*Teeth Whitening
*Implants*Dentures
* Root Canals* Same Day Cerec Crowns
------------------------------------FREE EXAM & FREE X-RAYS
Please mention this coupon when scheduling For new patients only ~ Offer Code: CCGWC------------------------------------
18 www.greaterwestchester.com May/June 2012
After a second “tour of duty” with the Walt Disney
Company, my wife Joanne and I had our first son,
John. An opportunity presented itself with the
Greater West Chester Chamber of Commerce and we
decided to move back to the area. Joanne and I now
have two boys, John who is three and Matthew who
is just over a year. We are also looking forward to
welcoming our third son, due in August.
The next several months will present some very ex-
citing opportunities for the Chamber. We are working
on a new community and member engagement pro-
gram called Think, Shop, Buy Local. You will hear
much more about this program in the coming weeks.
I also encourage you to look at getting involved with
our committees, we have several available and it is a
great way to connect with other Chamber members
and get involved with your community.
This is YOUR Chamber and my door is always open
for you to ask questions, give us your suggestions, be
a resource and help you get the most out of your
membership. Thank you for being a member of the
Greater West Chester Chamber of Commerce and I
look forward to making us the leading organization
for local businesses and entrepreneurs to join in or-
der to be successful. We focus on helping our mem-
bers attain new customers, address their most
serious business challenges and become an integral
part of our thriving community.
PHYSICAL THERAPY& Human Performance Center
w w w . k i n e t i c p t p a . c o m
And that is why Kinetic Physical Therapy is...
At Kinetic Physical Therapy we offer every patient:
Direct Access... There is no need for a doctors referral to be treated
One-On-One Treatment... With the same physical therapist each visit
Early Morning and Evening Hours... To fit your schedule
Video Analysis... To latest technical tools to accelerate your healing
The Area’s ONLY Choice for Physical Therapy...
enik.www
moc.aptpcit
Letter from our new President continued page 1
May/June 2012 www.greaterwestchester.com 19
An All Around Experience- The 5 Senses continued page 1
coral – so customers will notice us.” The 5 Senses fea-
tures over 100 artists from all over North America, rep-
resenting 20 Pennsylvania artists including 15 local
consigned artists. One of the stores best selling local
potters, Bob Deane of Media, digs up his own clay here
in the area…it is the epitome of local.
Cavin also stresses everything is functional and usable,
and as the name of the store suggests, she tries to ap-
peal to all five senses. “We sell jewelry, barbeque
sauces, candles, leather, glass, fountains, wind chimes
and funky metal art…all made in the USA. We strive to
sell artfully made items people can actually afford and
use.”
Including the store, Cavin is active in the WC BID and
Chamber, she is also outspoken about the develop-
ment of downtown West Chester, even recently partici-
pating in the Urban Land Institute’s comprehensive
study. “If there is not a parking problem then you do
not have a successful downtown,” Cavin said. “You’re
only a vital town if all your parking is full, and there’s
traffic in the street and walking the sidewalks. I think
downtown retail development is vitally important to
the growth and success of West Chester as a whole.”
“I feel that if people are here in the downtown then it’s
my job to get them inside my store, buy, return to West
Chester and The 5 Senses” Cavin said.
The 5 Senses does this by offering people items they
can’t find anywhere else. “I’ve always tried to find qual-
ity items that I can sell for under $100,” Cavin said. “My
customers are not into branding. They’re more indi-
vidualistic. I believe in complementing the other
stores in town, not competing with them. My cus-
tomers aren’t satisfied with the imported items sold in
the big chain stores, they have an appreciation for our
artists, and they appreciate art made here in the USA.
And we especially appreciate all our customers sup-
port of West Chester and its small local businesses.”
The 5 Senses is located at 133 West Market Street in
West Chester. The phone number is 610-719-0170, and
the Web site is www.the5senses.com
<http://www.the5senses.com> .
20 www.greaterwestchester.com May/June 2012
We Mean Business.
Business Law
Banking & Finance
Maritime Law
Commercial Litigation
Legal services for businesses, governmental entities and individuals.
17 E. Gay Street Suite 100 P.O. Box 562 West Chester, PA 19381-0562
Phone: 610.696.8225 Fax: 610.344.0922 www.gawthrop.com
Gawthrop Greenwood, PC Attorneys at Law
Call 610.696.8225 or visit uswww.gawthrop.com
May/June 2012 www.greaterwestchester.com 21
Add some color to your day with flowers.
td som
dolorme cco r
with fo yyotto
erslowwefflour dayyo
s.y
22 www.greaterwestchester.com May/June 2012
The Chamber of Commerce of Greater West Chester Education
Foundation invites you to attend the Foundations Scholarship
Presentation Luncheon on Wednesday, May 30 at 11:45am at the
Sheraton Great Valley Hotel.
Sponsored by the Franklin Mint Federal Credit Union, the luncheon
will feature six students finalist that were chosen to take part in the
Chamber’s Education Foundation Scholarship and Mentoring
Program. Two of the six students will be awarded $1,000 scholar-
ships from the Foundation, the other four will also receive $400
awards for their participation.
In addition to the Scholarship Presentation, the Superintendant of
the West Chester Area School District, Dr. Jim Scanlon will speak, ad-
dressing attendees with a “State of the School District” update.
The Chamber Education Foundation’s goal is to focus on generat-
ing scholarships to provide students within our geographic footprint
the ability to further develop themselves and their educational op-
portunities. It is hoped that these scholarships will allow the student to enhance their vocation and stay within
our community. This will help the Chamber meet our mission and vision going forward, specifically to develop
leaders within our community.
Please RSVP to [email protected] or call 610-696-4046. Tickets are $25 members/$35 general.
Chamber Chatter
Bi-Monthly Advertising Rates
Eighth Page/Business Card . . . . . . . . . . . . . . . . . . .$853.75” (w) x 2.25” (h)
Quarter Page . . . . . . . . . . . . . . . . . . . . . . . . . . . .$1503.75” (w) x 4.875” (h)
Half Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$260horizontal 7.5” (w) x 4.875” (h)vertical 3.75” (w) x 10” (h)
Full Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$4157.5” (w) x 10” (h)
Online ad is free with any print ad. Please provide web siteaddress to link your ad.
10% discount on full annual run of any size ad. Space reser-vation is due by the 1st of the month prior to publication (i.e.March/April edition- reservation due by Feb. 1, and the ad it-self is due Feb. 8)
The Chamber Chatter is a bi-monthly publication with a circulationof 1100. It is free to members of the Chamber. Editorial Content andadvertising is limited to Chamber members. Editorial coverage doesnot imply or indicate Chamber endorsement of members business,product or services.
Jan/Feb 2012 www.greaterwestchester.com 23
At Edward Jones, you’ll get more than respect. We’ll helpyour business gain a financial advantage. Together, we candesign an individual program for your business, with thekinds of tools and options you’ll really use, such as:
� Business Credit Card with Rewards
� 401(k)s and Other Retirement Plans
� Insurance Programs
� Business Continuation Planning
� Wide Range of Investment Options and Strategies
Call your local financial advisor today.
YOUR BUSINESS DESERVESTHE SAME RESPECT YOU GIVE YOUR CUSTOMERS.
www.edwardjones.com Member SIPC
Jeff Kitchen, AAMS®Financial Advisor.
105 South High StreetWest Chester, PA 19382610-430-1320
Randall S Evans, AAMS®Financial Advisor.
105 South High StreetWest Chester, PA 19382610-430-1320
Eric S Smith, AAMS®Financial Advisor.
704 West Nields StreetSuite GWest Chester, PA 19382610-436-4101
USI Affinity is the trusted source and insurance administrator for the Greater West Chester Chamber of Commerce.
Our portfolio of endorsed products designedfor businesses and individuals includes:
• Medical• Dental• Vision• Voluntary Insurance
These plans reflect our commitment to provide your association with one of the bestmember benefit programs around.
Find out more.
USI Affinity.
Phone: 1.800.265.2876 ext.6
E-mail: [email protected]
Web: www.usiaffinity.com
Don’t wait.The time to review
your Insurance premiums and
coverage is NOW.
119 North High StreetWest Chester, PA 19380
PRSRT STDU.S. Postage
PAIDWest Chester, PA
Permit #177
a division ofTaylor Rental-Media888-892-RENT � Al l EventPartyRental.com
We’ve have your PARTYchecklist ready for all your
outdoor fun!
⌧ tents in every size⌧ tables / chairs / linens⌧ DJ in a box⌧ party grills & bars⌧ china & glassware⌧ popcorn & slush machines⌧ porta potties⌧ prompt delivery
GRADUATION CELEBRATION !
2012 Winner of the Greater Philadelphia 2012 Winner of the Greater Philadelphia of Chamber’s Excellence Award of Chamber’s Excellence Award
for Customer Servicefor Customer Service
Things To Rent For Every Event!Graduations � Summer Parties � Backyard BarbecuesWeddings/Showers � Reunions � Family Occasions
Holidays � Corporate Functions