may 16 final(1) - sun tran reports/may_16_final(1).pdf · staff worked on the #suntranbenefits...

MONTHLY REPORTMAY 2016

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Sun Tran & Sun VanMonthly Operations Report

Table of Contents

May 2016SECTION PAGE

I.System Highlights and Accomplishments 3-10

II.Sun Tran

a.Ridership 11b.Revenue 12c.Pass Sales 13d.Summary of Expenses 14e.System Summary 15f.Annual Ridership 16g.Performance Indicators 17-27h.Route Performance Profile 28i.Route Passenger Per Hour Ranking 29j.Customer Satisfaction 30

III.Sun Vana.Ridership & Revenue Collection 31b.Summary of Expenses 32c.System Summary 33-34d.Annual Ridership 35e.Performance Indicators 37-41f.Customer Satisfaction 42

IV.Glossaries 43-44

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Sun Tran & Sun VanStrategic Goals Progress Update

May 2016In addition to highlighting major accomplishments and programs each month, this section communicates Sun Tran and Sun Van’s ongoing efforts to achieve FY 2016 system goals and objectives.

Provide Excellent Customer Service

Sun Tran Customer ServiceSun Tran’s Customer Service Center answered 93 percent of the total number of calls received, a 1 percent increase from the previous month and the same as this time last year. The customer service representatives met the established goal of answering at least 85 percent of total calls, keeping the average ring time at 14 seconds or less and the calls at 90 seconds orless. These goals are to help ensure better service for the thousands of passengers who phone the call center.

Sun Tran’s number of complaints decreased by 7 percent when compared to the previous month and decreased by 21 percent when compared to May of last year.

Additionally, Sun Tran experienced a 17 percent decrease in compliments when compared to the previous month, from 24 compliments to 20.

Sun Van Customer CallsSun Van’s dispatch answered 86.02 percent of the calls offered, an increase of 1.4 percent from April and a .04 percent decrease from May of 2015.

Reservations answered 96.4 percent of the calls offered, an increase of .3 percent from last month, and a .5 percent decreasefrom the same time last year.

Reservations Spanish answered 94.3 percent of the calls offered, which is a .3 percent decrease from April and a 1.4 percent decrease from May of last year.

Dispatch percentage of abandoned calls was 3.5 percent and Spanish reservations was 3.26 percent, both not reaching their goal of less than 3.2 percent. Reservations abandoned calls were 1.79 percent reaching their goal for the month of May.

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May 2016ContinuedDispatch answered 16,525 calls, a decrease of 3.2 percent from the previous month and an increase of 4.2 percent from the same time last year. Reservations answered 16,940 calls, a decrease of 2.6 percent from April and decrease of .2 percent from May of last year. Reservations Spanish answered 927 calls, a decrease of 4.3 percent from the previous month an increase of 13.4 percent from the same time last year.

On-time Performance for the month was approximately 94 percent, not reaching the established goal of 96 percent.

Special Services Office ActivityThe Special Services staff assisted approximately 3,864 customers during the month, a decrease of 5.8 percent when compared to the previous month. The daily average was 184 customers compared to 195 for the prior month and 211 for the same time last year.

Staff issued a total 2,240 SunGO ID & Cards during the month of May, compared to 2,366 issued in April and 2,434 issued in May of 2015. Specifically, the cards issued in May 2016 were, 1,708 low-income (473 replacement), 390 disabled (243 replacement), and 142 senior (72 replacement).

Agents answered 2,687 calls on the English line or 86.6 percent calls answered with 366 calls abandoned. The percentage of calls answered for English in May was higher than the prior month, which was 85.3 percent, and was lower by 0.8 percent when compared to the same time last year.

Agents also answered 42 calls on the Spanish line with 95.45 percent calls answered with no calls abandoned. The percent calls answered for Spanish was lower by 4.65 percent when compared to the prior month and the same time last year, which were both 100 percent.

Staffing needs continue to be monitored to improve call statistics and decrease abandoned calls and wait times.

Ensure an Efficient and Effective Operation

VehiclesSun Van took delivery of 19 of 28 Glaval para transit mini buses in the month of May; it is expected to receive the remaining two buses in June.

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May 2016ContinuedAPL Access & Security INC completed the cameras upgrade to the Sun Van camera system in May. The outdated analog camera system was updated to an Internet Protocol (IP) camera system. Upgrading and adding additional cameras to the system has improved the overall security system at Sun Van, which benefits employees and passengers.

Sun Tran Maintenance Goals During the month of May, 143 preventative maintenance inspections of Sun Tran buses, 36 air conditioner inspections and 12 preventative maintenance inspections of support vehicles were completed, all with 100 percent on-time performance. A total of 17 Quality Assurance Inspections were performed by Maintenance Managers and Supervisors.

The active fleet for Garage 1 (South Yard) maintenance shop is 121 buses and the active fleet at Garage 2 (NW Facility) is 125 buses. The total active fleet for the month remains the same as the previous month at 246.

Bus Ratio Goals For Fiscal Year 2016, the goal is to keep the inoperable bus spare ratio —the percentage of buses not used in peak service because they are scheduled for repairs— at or below 20 percent for both shops. The inoperable bus spare ratio for the month was 20.24 percent for both maintenance shops, not meeting the goal.

Workforce Compliance A meeting was held at Sun Tran to discuss new equal employment opportunity (EEO) guidelines including new changes and enhancements.

A new hire orientation class was held at Sun Van during the month, with 15 people in attendance. Sun Tran held a new hire orientation for one person in attendance.

Employee and Labor Relations During the month, the Salvation Army held a luncheon to honor volunteers in the community for their assistance throughout the year. Sun Tran and Sun Van were recognized for the “Stuff the Bus” events to benefit the organization

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May 2016ContinuedHuman Resources staff attended the 13th Annual Labor Relations Conference sponsored by the Society of Human Resources Managers. New and changing legislation for 2016 was discussed. One of the key speakers was a member of the National Labor Relations Board.

Wells Fargo conducted a webinar offered to all eligible employees titled “Generation X Investing for the Future.”

A Labor Management Meeting was held at Sun Tran with management and union representatives present. Some of the topics discussed were driver partitions, facility maintenance, training updates and an efficiency program update.

Transit Task Force (TTF)Transit Task Force met on May 2 to review and discuss the proposed City of Tucson General Fund reductions for transit. TTF members made recommendations of their own to help reduce the City's general fund contribution. The next meeting is scheduled for June 13.

Cost Saving Measures and Efficient FacilitiesDuring the month of May, Sun Tran’s Northwest Facility produced 16,090 kWh of electricity from the solar panels. This provides a cost avoidance of approximately $1,609 for the electricity generated and a Tucson Electric Power solar credit reimbursement to the City of Tucson’s Department of Transportation of $2,574.

Improve Safety and Security

Employee Training and Safety Sun Tran coordinated with Amerex Corporation to provide nine mechanics with Fire Suppression Systems training. The training’s core topics included: general information, component description, hazard analysis, system installation and design, inspection and maintenance, and system troubleshooting.

W. W. Williams provided 3000 & 4000 series transmission diagnostics training to six Sun Tran mechanics. Each mechanic had hands-on training, which included diagnostics, troubleshooting and testing of transmission components.

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May2016

ContinuedSun Tran continued to provide four-hour operator refresher training. The course covers topics such as Look Ahead, Look Around, Leave Room, and Communicate (LLLC) defensive driving training; radio and farebox procedures; discussion about the Americans with Disabilities Act to ensure compliance; pedestrian awareness; situational awareness and conflict resolution; and BLINK which is a practical approach to workplace stretching to ensure bodies are prepared to work without incurring an injury. To date, 312 operators received this training.

Increase Ridership

Sun Tran RidershipPassenger ridership for May totaled 1,433,586. This is a decrease of 110,757 or (7.2%) percent when compared with the prior year and is under the budgeted level by 194,614 or (12.0%).

YTD passenger ridership is 14,412,995. This is a decrease of 3,776,163 or (20.8%) when compared with the prior year and is under the budgeted level by 4,198,235 or (22.6%).

Passenger revenue for May was $810,165. This is a decrease of $28,974 (3.5%) when compared to the prior year.Sun Tran’s May pass sales were $330,740 after allocating Sun Link and Sun Shuttle’s pass sales – revenue share of $26,488 and $1,757.82, respectively. Current month passenger revenue is under budget by $67,905 (7.7%).

YTD passenger revenue is $8,475,668 which is a decrease of $2,651,335 (23.8%) from the prior year and $2,283,442 (21.2%) under budget.

Revenue per passenger boarding in May was $.57 cents compared to $.54 cents last year for the same time period.

The overall farebox recovery ratio for May is 17.5%, while YTD, is 17.1%.

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May 2016ContinuedSun Van Ridership Sun Van ridership for May totaled 47,808. This is an increase 2,484 or 5.5% compared to May 2015. Revenue passengers, excluding Personal Care Attendants (PCA) increased by 2314 passengers or 5.4%.

Total passenger ridership year to date is 528,842. This is an increase of 24,647 or 4.9% compared to last fiscal year. Revenue passengers, excluding Personal Care Attendants (PCA), increased by 22,272 passengers or 4.7%.

Sun Van ridership demand for the month of May 2016 was approximately 64,084 passenger trips, an increase of 4.1% when compared to the previous year. Productivity was 1.77 passengers per hour, down .03 passengers per hour from last month.

Advertising and PromotionsStaff worked on the #SunTranBenefits campaign, to promote the benefits of riding the bus. The campaign was introduced in the February edition of the Ride Guide and has continued to be promoted via social media and through 30 bus shelter ads. In May, the campaign included four bus wraps. This campaign is to encourage people to make the choice to leave their car at home and enjoy the relaxation of letting someone else do the driving.

Advertising for the U-Pass this month included placement in the Arizona Daily Wildcat Orientation Guide, University of Arizona (UA) Campus Map publication and in promotional materials created for the UA new student orientations.

Staff has worked to advertise regional transit options in May for visitors and residents to ride transit. Specifically, print and digital ads were placed to promote the SummerGO Youth Pass valid through August 5. A campaign to promote the use of regional transit through local radio spots and 52 local movie theater screens continues through May and June.

Throughout the month, Sun Link was promoted as an option to visit the five entertainment districts and enjoy the restaurants, museums and other locations. Sun Tran was promoted as a cost-effective travel option.

Community OutreachStaff hosted eight open house meetings in May to educate the public on proposed transit changes and obtain public input. Meeting hosts presented on Title VI policies, proposed regional fare changes, service changes on Sun Tran Routes 9, 20 and 27, an additional fee for Sun Van Optional ADA and Sun Shuttle Optional ADA services, as well as elimination of the paper transfer. Public input can also be provided through social media, via email, and by phone or mail through June 26. Additionalmeetings will be held in June seeking public comments.

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May 2016ContinuedA START training sessions was held at The Place at Broadway East with 22 participants.

Staff attended two UA new student orientations during the month and provided information on regional transit and the U-Pass. Each student orientation had over 100 students in attendance.

Staff attended a Raytheon Employee Fair and provided transportation information to over 100 interested people. Staff also attended two meetings to provide transportation information, one at CODI with 6 board members in attendance and one at Arizona Multi-housing Association Westside Coalition, with 12 people in attendance.

Additionally, a Learn-to-Ride class was held at Pima Community College West Campus for eight international students.

Passenger ToolsSun Tran’s Facebook page audience increased by .31 percent when compared to the previous month and increased by 77.5 percent when compared to the same time last year. Facebook’s most popular posts continue to be historic Sun Tran pictures used for Throw Back Thursday, this month a picture of Downtown Tucson reached 1,800 people organically (not through paid advertised posts).

Sun Tran’s Twitter audience grew by .7 percent when compared to the previous month and increased by 43.7 percent when compared to the same time last year. Tweet impressions for the month reached over 36,700, an increase of 39.5 percent when compared to the previous month. Sun Tran’s top tweet, with 1,906 impressions, was a Star Wars/SunGO themed picture on May 4th with the message, “May the 4th be with you.”

Sun Tran’s website had 157,272 page views, a decrease of 6.9 percent when compared to the previous month. The website had a total of 99,506 sessions – the period of time a user is actively engaged with the website – a decrease of 4.9 percent when compared to the previous month. 30.2 percent of the month’s sessions were new visitors, and 79.5 percent of sessions were accessed with a mobile device. The Sun Tran web page most frequently visited continues to be the Routes & Times page, with 63.6 percent of page views.

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May 2016ContinuedGoTucson Mobile AppThe GoTucson mobile app has continued to be promoted during the month of May 2016 through placed advertising, social media and online. The number of individuals utilizing the GoTucson mobile app to ride transit throughout the community was 2,124 compared to 3,022 in April 2016.

The GoTucson mobile app has continued to be promoted at UA new student orientations, through placed advertising, social media and online.

SunGO UpdateStaff provided messaging and promotional materials to all SunGO pass provider programs (Get on Board employers, non-profit organizations, non-profit schools, schools and miscellaneous organizations) regarding SummerGO Youth Pass. Information regarding public input needed on proposed transit changes and Title VI policies was also sent to pass provider programs as well as SunGO sales outlets.

Training was provided to all organizations interested in the Pass Provider Program on the SunGO website for organizations.

Additionally, staff continued to engage in regular internal and external communications as related to RPASS units. A recent upgrade to the RPASS units has improved the system significantly, reducing the time to process a pass on the RPASS machine from more than three minutes to less than one minute.

Get on BoardA Why Commute by Transit message, Sun Link’s free ride hours on May 17, was sent to all Get on Board organizations and all employers in PAG’s Travel Reduction Program (TRP).

Staff met with GEICO management regarding Get on Board and sent a memo to all employees regarding using transit for their commute as well as a Why Commute by Transit message on the hidden cost of driving to GEICO. Commuting by transit was also promoted to all new employees at AFNI.

Service AdjustmentsSun Tran adjusted the weekday schedule and routing for Route 11 to serve more stops.

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SUN TRAN RIDERSHIP

VARIANCE MAY VARIANCE

ROUTE PASSENGERS:CURRENT

YEARPRIOR YEAR AMOUNT PERCENT BUDGET AMOUNT PERCENT

FULL FARE 394,848 452,313 (57,465) -12.7% 489,330 (94,482) -19.3% ECONOMY FARE 569,862 607,335 (37,473) -6.2% 510,020 59,842 11.7% EXPRESS FARE 19,219 19,560 (341) -1.7% 31,800 (12,581) -39.6% DAY PASS 82,245 75,260 6,985 9.3% 47,550 34,695 73.0% OTHER 73,971 66,206 7,765 11.7% 207,560 (133,589) -64.4%ROUTE REVENUE PASSENGERS 1,140,145 1,220,674 (80,529) -6.6% 1,286,260 (146,115) -11.4% TRANSFER PASSENGERS 263,362 287,650 (24,288) -8.4% 308,380 (45,018) -14.6% CHILDREN =<5 29,254 35,197 (5,943) -16.9% 32,770 (3,516) -10.7% PCA 825 822 3 0.4% 790 35 4.4% FREE RIDE DAY 0 0 0 0.0% 0 0 0.0%TOTAL ROUTE PASSENGERS 1,433,586 1,544,343 (110,757) -7.2% 1,628,200 (194,614) -12.0%

TOTAL PASSENGERS 1,433,586 1,544,343 (110,757) -7.2% 1,628,200 (194,614) -12.0%

Calendar DaysCURRENT

YEARPRIOR YEAR Average Route Ridership

CURRENT YEAR

PRIOR YEAR

Weekdays 21 20CURRENT

YEARPRIOR YEAR Weekdays 57,684 63,471

Saturdays 4 5 18 15 Saturday 27,257 30,035 Sundays 5 5 Sunday 18,811 20,710 Holidays 1 1 Holidays 19,133 21,196

Total 31 31 Total 46,245 49,818

YEAR TO DATEVARIANCE MAY VARIANCE

ROUTE PASSENGERS:CURRENT


FULL FARE 4,082,567 5,478,779 (1,396,212) -25.5% 5,662,380 (1,579,813) -27.9% ECONOMY FARE 5,656,107 6,929,612 (1,273,505) -18.4% 6,391,950 (735,843) -11.5% EXPRESS FARE 183,329 249,913 (66,584) -26.6% 284,800 (101,471) -35.6% DAY PASS 795,889 891,577 (95,688) -10.7% 777,280 18,609 2.4% OTHER 698,430 885,275 (186,845) -21.1% 1,644,370 (945,940) -57.5%ROUTE REVENUE PASSENGERS 11,416,322 14,435,156 (3,018,834) -20.9% 14,760,780 (3,344,458) -22.7% TRANSFER PASSENGERS 2,667,886 3,304,796 (636,910) -19.3% 3,403,850 (735,964) -21.6% CHILDREN =<5 321,148 441,732 (120,584) -27.3% 438,740 (117,592) -26.8% PCA 7,639 7,474 165 2.2% 7,860 (221) -2.8% FREE RIDE DAY 0 0 0 0.0% 0 0 0.0%TOTAL ROUTE PASSENGERS 14,412,995 18,189,158 (3,776,163) -20.8% 18,611,230 (4,198,235) -22.6%

TOTAL PASSENGERS 14,412,995 18,189,158 (3,776,163) -20.8% 18,611,230 (4,198,235) -22.6%

Calendar DaysCURRENT

YEARPRIOR YEAR Average Route Ridership

CURRENT YEAR

PRIOR YEAR

Weekdays 236 233CURRENT

YEARPRIOR YEAR Weekdays 52,433 66,697

Saturdays 45 48 180 180 Saturday 26,243 31,097 Sundays 42 48 Sunday 18,969 21,747 Holidays 4 6 Holidays 15,270 18,714

Total 327 335 Total 44,076 54,296

Notes:FY16 Strike Ridership was 226,526 for August and 277,338 for September for a total of 503,864 passengers.Due to the strike, August had 3 less Saturdays and 4 less Sundays, while September had 2 less Sundays.

School Days

MAY

MAY

School Days

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MAY VARIANCECURRENT


ROUTE PASSENGER REVENUE: FULL FARE 498,452 563,169$ (64,716)$ -11.5% 584,130$ (85,678)$ -14.7% ECONOMY FARE 163,291 163,479 (187) -0.1% 178,180 (14,889) -8.4% EXPRESS FARE 31,317 19,521 11,796 60.4% 40,950 (9,633) -23.5% DAY PASS 54,565 36,764 17,801 48.4% 35,160 19,405 55.2% OTHER 62,538 56,207 6,331 11.3% 39,650 22,888 57.7%

TOTAL ROUTE PASSENGER REVENUE 810,165$ 839,139$ (28,974)$ -3.5% 878,070$ (67,905)$ -7.7%

YEAR TO DATE MAY VARIANCECURRENT


ROUTE PASSENGER REVENUE: FULL FARE 5,595,488$ 7,442,829$ (1,847,341)$ -24.8% 7,309,410$ (1,713,922)$ -23.4% ECONOMY FARE 1,526,683 2,029,310 (502,627) -24.8% 1,811,020 (284,337) -15.7% EXPRESS FARE 332,474 461,164 (128,690) -27.9% 541,370 (208,896) -38.6% DAY PASS 452,015 472,599 (20,585) -4.4% 398,800 53,215 13.3% OTHER 569,008 721,101 (152,093) -21.1% 698,510 (129,502) -18.5%

TOTAL ROUTE PASSENGER REVENUE 8,475,668$ 11,127,003$ (2,651,335)$ -23.8% 10,759,110$ (2,283,442)$ -21.2%

Notes: FY16 August cash revenue was $205,603 due to the strike.FY16 September cash revenue was $312,202 due to the strikeYTD pass revenue has been reduced by $475,668. for Sun Link's YTD Fiscal Year 2016 revenue shareYTD pass revenue has been reduced by $16,038 for Sun Shuttle's YTD Fiscal Year 2016 revenue share

MAY

MAY

SUN TRAN REVENUE

VARIANCE

VARIANCE

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SUN TRAN PASSES SOLD AND PASS REVENUE

PASSES SOLD PASS REVENUEMAY VARIANCE MAY VARIANCE

CURRENT PRIOR AMOUNT PERCENT CURRENT PRIOR AMOUNT PERCENTMONTHLY

8450 DAY PASS 6,005 2,239 3,766 168.2% 21,018 7,837 $13,181 168.2%8459 DISCOUNTED DAY PASS 19,170 16,530 2,640 16.0% 33,548 28,927 $4,621 16.0%8450 FULL FARE 7 DAY 0 1,210 (1,210) -100.0% 0 15,466 ($15,466) -100.0%8450 FULL FARE MONTHLY 2,211 1,820 391 21.5% 90,558 74,605 $15,953 21.4%8451 ECONOMY MONTHLY 6,671 6,434 237 3.7% 98,191 95,424 $2,767 2.9%8452 EXPRESS MONTHLY 474 241 233 96.7% 25,422 13,211 $12,211 92.4%8455 ANNUAL 0 0 0 0.0% 0 0 $0 0.0%8453 COLLEGE PASS 0 0 - 0.0% 0 0 $0 0.0%8453 COLLEGE PASS EXPRESS 0 0 0 0.0% 0 0 $0 0.0%8454 SUMMERGO YOUTH PASS 1,075 1,252 (177) -14.1% 23,279 53,836 ($30,557) -56.8%

SUBTOTAL: 35,606 29,726 5,880 19.8% 292,015$ 289,306$ 2,709$ 0.9%STORED VALUE

8450 FULL FARE STORED VALUE 9,965 11,625 (1,660) -14.3% 14,948 17,438 ($2,490) -14.3%8451 ECONOMY STORED VALUE 42,431 26,575 15,856 59.7% 21,216 13,288 $7,928 59.7%8452 EXPRESS STORED VALUE 1,261 1,219 42 3.4% 2,522 2,438 $84 3.4%

SUBTOTAL: 53,657 39,419 14,238 36.1% 38,685$ 33,163$ 5,522$ 16.7%

TOTAL 89,263 69,145 20,118 29.1% 330,700$ 322,469$ 8,231$ 2.6%

YEAR TO DATE PASSES SOLD PASS REVENUE

CURRENT PRIOR AMOUNT PERCENT CURRENT PRIOR AMOUNT PERCENTMONTHLY

8450 DAY PASS 44,044 49,514 (5,470) -11.0% 154,154 172,948 (18,794) -10.9%8459 DISCOUNTED DAY PASS 170,206 171,230 (1,024) -0.6% 297,861 299,651 (1,791) -0.6%8450 FULL FARE 7 DAY 226 2,047 (1,821) -89.0% 2,868 25,902 (23,034) -88.9%8450 FULL FARE MONTHLY 30,651 44,277 (13,626) -30.8% 1,242,945 1,821,419 (578,474) -31.8%8451 ECONOMY MONTHLY 60,584 82,234 (21,650) -26.3% 890,626 1,222,431 (331,805) -27.1%8452 EXPRESS MONTHLY 4,124 5,773 (1,649) -28.6% 218,097 316,856 (98,759) -31.2%8455 ANNUAL 20 0 20 100.0% 13,971 0 13,971 100.0%8453 COLLEGE PASS 3,086 4,067 (981) -24.1% 317,153 532,225 (215,072) -40.4%8453 COLLEGE PASS EXPRESS 228 250 (22) -8.8% 55,276 72,883 (17,607) -24.2%8454 SUMMERGO YOUTH PASS 1,123 1,416 (293) -20.7% 22,757 60,888 (38,131) -62.6%

SUBTOTAL: 314,292 360,808 (46,516) -12.9% 3,215,706$ 4,525,203$ (1,309,497)$ -28.9%STORED VALUE

8263 FULL FARE STORED VALUE 93,625 137,091 (43,466) -31.7% 155,102 205,637 (50,535) -24.6%8450 ECONOMY STORED VALUE 331,571 314,156 17,415 5.5% 165,786 157,078 8,708 5.5%8452 EXPRESS STORED VALUE 12,525 13,417 (892) -6.6% 25,050 26,834 (1,784) -6.6%

SUBTOTAL: 437,721 464,664 (26,943) -5.8% 345,937$ 389,549$ (43,612)$ -11.2%

TOTAL 752,013 825,472 (73,459) -8.9% 3,561,643$ 4,914,752$ (1,353,108)$ -27.5%

Note:FY16 August cash revenue was $205,226 due to the strike.FY16 September cash revenue was $312,202 due to the strikeYTD pass revenue has been reduced by $475,668. for Sun Link's YTD Fiscal Year 2016 revenue shareYTD pass revenue has been reduced by $16,038 for Sun Shuttle's YTD Fiscal Year 2016 revenue share

MAY MAY VARIANCEVARIANCE

15

SUN TRAN SYSTEM SUMMARY

MAY VARIANCE MAY VARIANCECURRENT


RIDERSHIP: TOTAL ROUTE PASSENGERS 1,433,586 1,544,343 (110,757) -7.2% 1,628,200 (194,614) -12.0%

REVENUE: TOTAL ROUTE PASSENGER REVENUE 810,165$ 839,139$ (28,974)$ -3.5% 878,070 (67,905) -7.7%

EXPENSES: TOTAL EXPENSES 4,634,881$ 5,202,200$ 567,319$ 10.9% 4,646,044$ 11,163$ 0.2%

MILES: REVENUE MILES 692,981 663,956 29,025 4.4% 645,820 (47,161) -7.3% DEADHEAD MILES 101,126 100,976 150 0.1% 97,880 (3,246) -3.3% TOTAL SERVICE MILES 794,107 764,932 29,175 3.8% 743,700 (50,407) -6.8% NON-ROUTE MILES (14,159) 8,720 (22,879) -262.4% 10,500 24,659 234.8% TOTAL MILES 779,948 773,652 6,296 0.8% 754,200 (25,748) -3.4%

REVENUE HOURS 56,132 54,610 1,522 2.8% 55,820 (312) -0.6%SERVICE HOURS 60,228 58,630 1,598 2.7% 60,580 352 0.6%

YEAR TO DATE MAY VARIANCE MAY VARIANCECURRENT


RIDERSHIP: TOTAL ROUTE PASSENGERS 14,412,995 18,189,158 (3,776,163) -20.8% 18,611,230 (4,198,235) -22.6%

REVENUE: TOTAL ROUTE PASSENGER REVENUE 8,475,668$ 11,127,003$ (2,651,335)$ -23.8% 10,759,110$ (2,283,442)$ -21.2%

EXPENSES: TOTAL EXPENSES 49,585,083$ 51,822,991$ 2,237,908$ 4.3% 51,106,484$ 1,521,401$ 3.0%

MILES: REVENUE MILES 6,700,073 7,504,417 (804,344) -10.7% 7,125,600 425,527 6.0% DEADHEAD MILES 988,964 1,145,600 (156,636) -13.7% 1,081,200 92,236 8.5% TOTAL SERVICE MILES 7,689,037 8,650,017 (960,980) -11.1% 8,206,800 517,763 6.3% NON-ROUTE MILES 67,127 105,120 (37,993) -36.1% 10,500 (56,627) -539.3% TOTAL MILES 7,756,164 8,755,137 (998,973) -11.4% 8,217,300 461,136 5.6%

REVENUE HOURS 546,565 609,090 (62,525) -10.3% 615,880 69,315 11.3%SERVICE HOURS 588,617 656,790 (68,173) -10.4% 668,310 79,693 11.9%

Notes: FY16 August 569,919 miles and 44,210 hours were not run due to the strike.FY16 September 316,251 miles and 24,490 hours were not run due to the strike

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CURRENTYEAR

JULY2015

AUGUST2015

SEPTEMBER2015

OCTOBER2015

NOVEMBER2015

DECEMBER2015

JANUARY2016

FEBRUARY2016

MARCH2016

APRIL2016

MAY2016

JUNE2016

ANNUALFY 2016

FIXED ROUTE 1,483,931 516,659 791,521 1,463,092 1,382,187 1,408,333 1,392,150 1,470,999 1,476,392 1,452,963 1,417,091 14,255,318EXPRESS 18,164 2,794 7,249 17,895 14,683 14,080 15,893 16,455 17,147 16,822 16,495 157,677TOTAL 1,502,095 519,453 798,770 1,480,987 1,396,870 1,422,413 1,408,043 1,487,454 1,493,539 1,469,785 1,433,586 0 14,412,995

PREVIOUSYEAR

JULY2014

AUGUST2014

SEPTEMBER2014

OCTOBER2014

NOVEMBER2014

DECEMBER2014

JANUARY2015

FEBRUARY2015

MARCH2015

APRIL2015

MAY2015

JUNE2015

ANNUALFY 2015

FIXED ROUTE 1,496,463 1,670,559 1,728,101 1,843,884 1,589,410 1,618,934 1,592,158 1,596,600 1,654,154 1,655,102 1,527,210 17,972,575EXPRESS 21,545 20,957 22,779 23,538 16,893 17,122 18,636 18,478 19,693 19,809 17,133 216,583TOTAL 1,518,008 1,691,516 1,750,880 1,867,422 1,606,303 1,636,056 1,610,794 1,615,078 1,673,847 1,674,911 1,544,343 0 18,189,158

VARIANCE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER JANUARY FEBRUARY MARCH APRIL MAY JUNEYEAR-TO-

DATEFIXED ROUTE (12,532) (1,153,900) (936,580) (380,792) (207,223) (210,601) (200,008) (125,601) (177,762) (202,139) (110,119) 0 (3,717,257)EXPRESS (3,381) (18,163) (15,530) (5,643) (2,210) (3,042) (2,743) (2,023) (2,546) (2,987) (638) 0 (58,906)TOTAL (15,913) (1,172,063) (952,110) (386,435) (209,433) (213,643) (202,751) (127,624) (180,308) (205,126) (110,757) 0 (3,776,163)

% VARIANCE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER JANUARY FEBRUARY MARCH APRIL MAY JUNEYEAR-TO-

DATEFIXED ROUTE -0.8% -69.1% -54.2% -20.7% -13.0% -13.0% -12.6% -7.9% -10.7% -12.2% -7.2% 0.0% -20.7%EXPRESS -15.7% -86.7% -68.2% -24.0% -13.1% -17.8% -14.7% -10.9% -12.9% -15.1% -3.7% 0.0% -27.2%TOTAL -1.0% -69.3% -54.4% -20.7% -13.0% -13.1% -12.6% -7.9% -10.8% -12.2% -7.2% 0.0% -20.8%

TOTALS BY:JULY2015

AUGUST2015

SEPTEMBER2015

OCTOBER2015

NOVEMBER2015

DECEMBER2015

JANUARY2016

FEBRUARY2016

MARCH2016

APRIL2016

MAY2016

JUNE2016

ANNUALFY 2016

WEEKDAY 1,315,497 463,795 712,655 1,267,234 1,179,731 1,227,249 1,153,499 1,287,692 1,304,701 1,250,828 1,211,368 0 12,374,247SATURDAY 107,738 34,224 55,891 139,799 110,402 107,608 141,285 118,625 113,931 142,426 109,029 0 1,180,956SUNDAY 78,860 21,434 30,224 73,955 93,099 76,938 95,570 81,137 74,908 76,531 94,056 0 796,711HOLIDAY 0 0 0 0 13,638 10,619 17,689 0 0 0 19,133 0 61,079TOTAL 1,502,095 519,453 798,770 1,480,987 1,396,870 1,422,413 1,408,043 1,487,454 1,493,539 1,469,785 1,433,586 0 14,412,994

AVERAGES BY:JULY2015

AUGUST2015

SEPTEMBER2015

OCTOBER2015

NOVEMBER2015

DECEMBER2015

JANUARY2016

FEBRUARY2016

MARCH2016

APRIL2016

MAY2016

JUNE2016

ANNUALFY 2016

WEEKDAY 57,196 22,085 32,393 57,602 58,987 55,784 57,675 61,319 56,726 59,563 57,684 0 52,433SATURDAY 26,937 17,112 13,973 27,960 27,600 26,902 28,257 29,656 28,483 28,485 27,257 0 26,243SUNDAY 19,715 21,434 15,112 18,489 18,620 19,234 19,114 20,284 18,727 19,133 18,811 0 18,969HOLIDAY 0 0 0 0 13,638 10,619 17,689 0 0 0 19,133 0 15,270TOTAL 48,455 21,644 28,527 47,774 46,562 45,884 45,421 51,292 48,179 48,993 46,245 0 44,076

NOTES:

SUN TRAN ANNUAL RIDERSHIP

1) There were changes in the number of calendar days for the current year and prior year. The data is not adjusted for the same day comparison.

17

SYSTEM INDICATOR CURRENT MONTH BUDGET AVG YTD

1. RIDERSHIP 1,433,586 1,675,000 1,310,272

2. PASSENGER REVENUE 810,165$ 965,833$ 770,515$

3. PASSENGER PER TOTAL MILE 1.84 2.22 1.86

4. PASSENGER PER HOUR 23.8 27.6 24.5

5. REVENUE PER PASSENGER 0.57$ 0.58 0.59

6. REVENUE PER TOTAL MILE 1.07$ 1.28$ 1.16$

7. REVENUE PER HOUR 13.92$ 16.31$ 15.23$

8. FAREBOX RECOVERY RATIO 17% 21% 17%

9. TOTAL COST PER PASSENGER 3.23$ 2.77$ 3.44$

10. TOTAL COST PER MILE 5.94$ 6.15$ 6.39$

11. TOTAL COST PER SERVICE HOUR 76.96$ 76.43$ 84.24$

12. MILES BETWEEN ROAD CALLS 10,833 8,200 12,410

13. MILES BETWEEN BUS INSPECTION 5,828 6,300 5,815

14. TOTAL VEHICLE ACCIDENTS PER 100,000 MILES 2.4 1.5 1.8

15. TOTAL COMPLAINTS PER 100,000 PASSENGER 19.8 18.0 20.5

16. VEHICLES OPERATED IN MAXIMUM SERVICE 199

SUN TRANPERFORMANCE INDICATORS

MAY 2016

18

Sun Tran Performance Indicators

Fiscal Year 2016

Ridership(in millions)

0

2

4

6

8

10

12

14

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

Passenger Revenue(in 100 thousands)

0

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1.4

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FY 15

FY 16

Budget

Strike Strike

19

Passengers per Total Mile Passengers per Hour


Fiscal Year 2016

0

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1

1.5

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2.5

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Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun0

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10

15

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40


FY 15

FY 16

Budget

Strike Strike

20

Revenue per Passenger Revenue per Total Mile


Fiscal Year 2016

0

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1

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2

2.5

3

3.5

4

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun0.2

0.3

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0.8

0.9

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1.2


FY 15

FY 16

Budget

Strike Strike

21

Revenue per Hour Farebox Recovery Ratio


Fiscal Year 2016

FY 15

FY 16

Budget

0

10

20

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50


0

5

10

15

20

25

30

35


Strike Strike

22

Total Cost per Passenger Total Cost per Mile


Fiscal Year 2016

FY 15

FY 16

Budget

0

0.5

1

1.5

2

2.5

3

3.5

4


0

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2

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Strike Strike

23

Cost per Mile* Cost per Service Hour*


Fiscal Year 2016

FY 15

FY 16

Budget

0

2

4

6

8

10

12

14

16


0

50

100

150

200


Strike Strike

* Cost per Mile and Service Hour excludes Operating Grant Funds

24


Fiscal Year 2016

Miles Between Road Calls Miles Between Inspections

Acceptable range is + or – 10%

FY 15

FY 16

Budget

Revenue vehicle system failures are defined as mechanical problems that cause a vehicle not to complete its scheduled revenue trip, or does not start its next scheduled revenue trip. *Per NTD guidelines.

0

2000

4000

6000

8000

10000

12000

14000

16000

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun 0

1000

2000

3000

4000

5000

6000

7000

8000

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May JunStrikeStrike

25


Fiscal Year 2016

Vehicle Accidents per 100,000 Miles Complaints per 100,000 Passengers

FY 15

FY 16

Budget

0

0.5

1

1.5

2

2.5

3

3.5


5

10

15

20

25

30

35

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45

50

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May JunStrike Strike

26


Fiscal Year 2016

0100200300400500600700800900

1,0001,1001,2001,3001,4001,5001,600

July

August

September

October

Novem

ber

Decem

ber

January

February

March

April

May

June

SunGO IssuesSunGOIssues

Resolved

* The SunGO issues are in addition to 22 COM Reports (complaints, inquiries and compliments) that are included in the Sun Tran complaint totals.

27


Fiscal Year 2016

FY 15

FY 16

100.0% 100.0% 100.0% 100.0%

1.6%

1.6% 1.8%

1.9%

0.0%

1.7%

8.0%

7.5%

6.2%

4.7%

0.0%

6.5%

0.0%

1.0%

2.0%

3.0%

4.0%

5.0%

6.0%

7.0%

8.0%

9.0%

10.0%

11.0%

12.0%

13.0%

14.0%

Week 1 Week 2 Week 3 Week 4 Week 5 Monthly Avg.

Perc

enta

ge

Early/Late On-Time Performance - AVL System Analysis

Early Late ± 5% error margin factoredEarly goal 1.0% or lessLate goal 7.0% or less

May 2016

88.7

%

90.4

%

91.3

%

91.7

%

0.0%

90.4

%

90.4

%

90.9

%

92.1

%

93.5

%

0.0%

91.8

%

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

70.00%

80.00%

90.00%

100.00%

Week 1 Week 2 Week 3 Week 4 Week 5 Monthly Avg.

Perc

enta

ge

Total On-Time PerformanceAVL System Analysis

FY15 FY16Goal 90.0% ± 5% error margin factored

May 2016

28

ROUTETOTAL ROUTE PASSENGERS

ROUTEREVENUE

TOTAL SERVICE

MILESSERVICEHOURS

TOTAL COST ALLOCATION

NET COST PER HOUR

PASSENGER PER MILE

PASSENGER PER HOUR

REVENUE PER MILE

REVENUE PER HOUR

SUBSIDY PER

PASSENGER

1 40,691 22,985$ 19,881 1,586 118,811$ 60.41$ 2.05 25.7 1.24$ 14.49$ 2.35$ 2 26,884 14,806 20,800 1,511 117,841 68.20 1.29 17.8 0.74 9.80 3.83 3 64,461 35,278 43,611 3,127 245,316 67.17 1.48 20.6 0.95 11.28 3.26 4 117,140 64,878 55,333 4,376 328,988 60.36 2.12 26.8 1.40 14.83 2.25 5 21,295 11,816 18,959 1,442 110,228 68.25 1.12 14.8 0.70 8.19 4.62 6 49,818 26,902 21,354 1,944 138,071 57.17 2.33 25.6 1.41 13.84 2.23 7 65,329 36,431 33,177 2,347 185,228 63.40 1.97 27.8 1.29 15.52 2.28 8 127,291 69,894 54,840 4,285 323,800 59.26 2.32 29.7 1.51 16.31 1.99 9 55,828 29,641 24,671 2,129 154,395 58.61 2.26 26.2 1.43 13.93 2.23 10 32,656 18,264 14,923 1,199 89,550 59.45 2.19 27.2 1.28 15.23 2.18 11 101,631 54,990 45,435 3,600 270,439 59.85 2.24 28.2 1.30 15.27 2.12 12 46,359 21,478 19,758 1,659 121,664 60.39 2.35 27.9 1.17 12.95 2.16 15 29,614 15,964 32,851 2,378 185,746 71.41 0.90 12.5 0.53 6.71 5.73 16 116,471 63,809 45,500 3,979 287,053 56.11 2.56 29.3 1.54 16.04 1.92 17 75,871 45,811 39,734 2,820 222,222 62.57 1.91 26.9 1.28 16.25 2.33 18 109,621 49,563 24,804 2,517 171,602 48.49 4.42 43.6 2.17 19.69 1.11 19 35,332 18,861 9,850 1,039 69,862 49.08 3.59 34.0 2.19 18.15 1.44 20 8,593 4,706 8,001 630 47,439 67.86 1.07 13.6 0.63 7.47 4.97 21 15,284 7,396 10,574 893 65,315 64.89 1.45 17.1 0.75 8.29 3.79 22 14,145 7,348 10,391 803 60,977 66.76 1.36 17.6 0.75 9.15 3.79 23 33,496 19,026 20,130 1,673 123,185 62.28 1.66 20.0 1.01 11.38 3.11 24 14,790 8,503 7,440 610 45,169 60.12 1.99 24.2 1.21 13.94 2.48 25 42,421 23,599 22,331 1,782 133,461 61.65 1.90 23.8 1.16 13.24 2.59 26 22,634 13,432 16,921 1,017 86,639 72.01 1.34 22.3 0.82 13.21 3.23 27 28,948 16,327 31,411 1,988 165,217 74.89 0.92 14.6 0.56 8.21 5.14 29 33,444 20,369 21,131 1,613 123,118 63.70 1.58 20.7 1.06 12.63 3.07 34 50,327 28,651 23,624 2,033 147,608 58.52 2.13 24.8 1.35 14.09 2.36 37 17,642 10,718 17,847 1,134 94,060 73.50 0.99 15.6 0.70 9.45 4.72 50 8,742 4,980 6,111 664 44,202 59.03 1.43 13.2 0.88 7.49 4.49 61 10,336 6,384 11,743 821 65,131 71.58 0.88 12.6 0.56 7.78 5.68

TOTAL FIXED ROUTE 1,417,091 772,807$ 733,133 57,597 4,342,340$ 61.97$ 1.93 24.6 1.17$ 13.42$ 2.52$

ROUTETOTAL ROUTE PASSENGERS

ROUTEREVENUE

TOTAL SERVICE

MILESSERVICEHOURS

TOTAL COST ALLOCATION

NET COST PER HOUR

PASSENGER PER MILE

PASSENGER PER TRIP

REVENUE PER MILE

REVENUE PER HOUR

SUBSIDY PER

PASSENGER101X 2,057 5,909$ 3,726 185 17,381$ 62.08$ 0.55 21.9 3.87$ 31.97$ 5.58$ 102X 1,429 3,027 3,914 202 18,610 77.06 0.37 16.3 1.19 14.97 10.90 103X 1,150 1,527 5,051 261 24,037 86.10 0.23 11.3 0.52 5.84 19.58 104X 1,186 3,125 3,156 119 13,095 83.73 0.38 9.1 1.89 26.25 8.41 105X 1,145 2,245 4,134 186 18,450 87.19 0.28 7.1 0.71 12.08 14.15 107X 1,473 4,050 5,018 204 21,455 85.36 0.29 9.1 1.60 19.86 11.81 108X 1,050 2,966 3,985 199 18,650 78.78 0.26 11.7 1.93 14.90 14.93 109X 981 2,134 4,234 224 20,345 81.42 0.23 8.3 1.29 9.54 18.56 110X 1,516 4,161 5,409 169 20,930 99.07 0.28 7.8 0.92 24.59 11.06 201X 778 1,328 4,077 178 17,980 93.40 0.19 12.0 0.60 7.45 21.40 202X 1,603 2,727 5,940 215 24,261 100.04 0.27 3.1 0.74 12.67 13.43 203X 1,355 2,230 8,178 297 33,438 105.02 0.17 19.1 0.49 7.51 23.03 312X 771 1,928 4,188 192 18,842 88.22 0.18 10.8 0.59 10.06 21.95

TOTAL EXPRESS

ROUTE 16,495 37,357$ 61,012 2,632 267,473$ 87.44$ 0.27 9.4 1.04$ 14.20$ 13.95$ TOTAL

SERVICE 1,433,586 810,165$ 794,145 60,228 4,609,813$ 63.09$ 1.81 1.17$ 13.45$ 2.65$ Notes:1) Service miles denotes Scheduled Vehicle Revenue and Deadhead Miles per Route.2) Effective March 2014: The passenger per hour metric has been replaced with passenger per trip for express route service. Passenger per trip is a better measurement of productivity for express service.3) Routes 110X and 312X are bi-directional express service.

SUN TRANROUTE PERFORMANCE PROFILE

MAY 2016

29

RANKING ROUTE NUMBER ROUTE DESCRIPTION PASSENGERS PER HOUR

1 18 S. 6TH AVENUE 43.62 19 STONE 34.03 8 BROADWAY 29.74 16 ORACLE / INA 29.35 11 ALVERNON 28.26 12 10TH / 12TH AVENUE 27.97 7 22ND STREET 27.88 10 FLOWING WELLS 27.29 17 COUNTRY CLUB / 29TH STREET 26.910 4 SPEEDWAY 26.811 9 EAST GRANT 26.212 1 GLENN/SWAN 25.713 6 EUCLID/ NORTH FIRST AVENUE 25.614 34 CRAYCROFT / FT LOWELL 24.815 24 12TH AVENUE 24.216 25 S. PARK AVENUE 23.817 26 BENSON HIGHWAY 22.318 29 VALENCIA 20.719 3 6TH STREET / WILMOT 20.620 23 MISSION ROAD 20.021 2 CHERRYBELL 17.822 22 GRANDE 17.623 21 WEST CONGRESS / SILVERBELL 17.124 37 PANTANO 15.625 5 PIMA STREET / WEST SPEEDWAY 14.826 27 MIDVALE PARK 14.627 20 WEST GRANT 13.628 50 AJO 13.229 61 LA CHOLLA 12.630 15 CAMPBELL AVENUE 12.5

FIXED ROUTE SYSTEM AVERAGE 24.6

RANKING ROUTE NUMBER ROUTE DESCRIPTION PASSENGERS PER TRIP1 202X INA ROAD/AEROPARK EXPRESS 19.12 101X GOLF LINKS EXPRESS 16.33 110X RITA RANCH/DOWNTOWN EXPRESS 12.04 107X ORO VALLEY/DOWNTOWN EXPRESS 11.75 102X INA ROAD EXPRESS 11.36 203X ORO VALLEY/AEROPARK EXPRESS 10.87 103X OLDFATHER EXPRESS 9.18 105X SUNRISE EXPRESS 9.19 108X BROADWAY EXPRESS 8.310 109X TANQUE VERDE EXPRESS 7.811 104X MARANA EXPRESS 7.112 312X ORO VALLEY EXPRESS 6.113 201X SPEEDWAY/AEROPARK EXPRESS 3.1

EXPRESS ROUTE SYSTEM AVERAGE 9.4

SUN TRANRANKING OF ROUTES - ROUTE PASSENGERS PER HOUR

MAY 2016

30

CUSTOMER INFORMATION CENTER

SERVICE REPORTS COMPARISONMAY

CURRENT YEARMAY

PRIOR YEAR % Increase/DecreaseTotal Service Reports: 329 434 24 %Inquiries 21 16 31 %Compliments 20 43 53 %Complaints 284 361 21 %Chargeable 31 54 43 %Non-chargeable 176 229 23 %Pending 77 78 1 %Incomplete 4 14 71 %

`

SERVICE REPORTS COMPARISONMAY

CURRENT YEARAPRIL

PRIOR MONTH % Increase/DecreaseTotal Service Reports: 329 351 6 %Inquiries 21 12 75 %Compliments 20 24 17 %Complaints 284 306 7 %Chargeable 31 28 11 %Non-chargeable 176 158 11 %Pending 77 120 36 %Incomplete 4 9 56 %Notes:

(Example: bus did not show, bus was early or late, etc.)2) Incomplete are service reports with incomplete information that did not allow Sun Tran to finish an investigation. 3) Incomplete service reports are held in the event additional facts are provided to finish the investigation. 4) Inquiries are customer questions that are not complaints, but focus on service issues, and are more informational based in the response back to the consumer.

1) Complaints deemed non chargeable were investigated, and the results indicated Sun Tran was not at fault.

That is a 1% decrease from the 24,426 calls answered in April 2016 and a 13% decrease from the 27,784 calls answered in May 2015.

That is a 40% increase over the 86 e-mails received April 2016 and a 21% increase from the 99 e-mails received in May 2015.

The customer service information and call center answered 24,076 phone calls in May 2016.

Sun Tran’s website customer feedback response center received 120 e-mails in May 2016.

31

`

MAY MAY

PASSENGERS:CURRENT

YEARPRIORYEAR AMOUNT PERCENT BUDGET AMOUNT PERCENT

REGULAR FARE PASSENGERS 10,292 9,153 1,139 12.4% 9,870 422 4.3%

ECONOMY FARE PASSENGERS 34,913 33,738 1,175 3.5% 40,160 (5,247) -13.1%

REVENUE PASSENGERS 45,205 42,891 2,314 5.4% 50,030 (4,825) -9.6%

PERSONAL CARE ATTENDANTS 2,603 2,433 170 7.0% 2,970 (367) -12.4%

TOTAL PASSENGERS 47,808 45,324 2,484 5.5% 53,000 (5,192) -9.8%

FARES COLLECTED:

REGULAR FARE REVENUE 30,876$ 27,459$ 3,417$ 12.4% 29,610$ 1,266$ 4.3%

ECONOMY FARE REVENUE 34,913$ 33,738$ 1,175$ 3.5% 40,160$ (5,247)$ -13.1% TOTAL FARES COLLECTED 65,789$ 61,197$ 4,592$ 7.5% 69,770$ (3,981) -5.7%

REVENUE PER PASSENGER 1.38$ 1.35$ 0.03$ 2.2% 1.32$ 0.06$ 4.5%

Calendar Days:CURRENT

YEARPRIORYEAR Average Ridership

CURRENTYEAR

PRIORYEAR

Weekdays 21 20 Weekdays 1,997 1,949 Saturdays 4 5 Saturdays 615 627 Sundays 5 5 Sundays 609 555 Holidays 1 1 Holidays 371 426 Total 31 31 Total 1,542 1,462

YEAR TO DATEMAY MAY VARIANCE

PASSENGERS:CURRENT

YEARPRIORYEAR AMOUNT PERCENT BUDGET AMOUNT PERCENT

REGULAR FARE PASSENGERS 111,390 101,443 9,947 9.8% 103,660 7,730 7.5%

ECONOMY FARE PASSENGERS 388,989 376,664 12,325 3.3% 402,490 (13,501) -3.4%

REVENUE PASSENGERS 500,379 478,107 22,272 4.7% 506,150 (5,771) -1.1%

PERSONAL CARE ATTENDANTS 28,463 26,088 2,375 9.1% 28,560 (97) -0.3%


FARES COLLECTED:

REGULAR FARE REVENUE 334,170$ 304,329$ 29,841$ 9.8% 310,980$ 23,190$ 7.5%

ECONOMY FARE REVENUE 388,989$ 376,664$ 12,325$ 3.3% 402,490$ (13,501)$ -3.4% TOTAL FARES COLLECTED 723,159$ 680,993$ 42,166$ 6.2% 713,470$ 9,689 1.4%

REVENUE PER PASSENGER 1.37$ 1.35$ 0.02$ 1.5% 1.33$ 0.04$ 3.0%

Calendar Days:CURRENT

YEARPRIORYEAR Average Ridership

CURRENTYEAR

PRIORYEAR

Weekdays 235 233 Weekdays 1,989 1,892 Saturdays 48 48 Saturdays 636 640 Sundays 48 48 Sundays 599 590 Holidays 5 6 Holidays 426 413 Total 336 335 Total 1,574 1,505

SUN VAN RIDERSHIP & REVENUE

VARIANCEVARIANCE

VARIANCE

32

`

MAY MAY VARIANCE MAY VARIANCE

CURRENTYEAR

PRIORYEAR AMOUNT PERCENT BUDGET AMOUNT PERCENT

OPERATOR WAGES 494,138 421,385 (72,753)$ -14.7% 487,872$ (6,266)$ -1.3%OTHER BU WAGES 81,610 71,052 (10,558) -12.9% 90,591 8,981 9.9%SALARIES 85,570 80,993 (4,577) -5.3% 91,075 5,505 6.0%FRINGE BENEFITS 198,638 164,851 (33,787) -17.0% 205,769 7,131 3.5%SERVICES 86,029 70,417 (15,612) -18.1% 75,797 (10,232) -13.5%CONTRACT VEHICLE MAINT. 148,455 420,218 271,763 315.9% 175,833 27,378 15.6%UTILITIES 12,704 11,974 (730) -0.5% 15,421 2,717 17.6%MATERIALS AND SUPPLIES 2,589 224,381 221,792 1745.8% 6,071 3,482 57.4%DIESEL FUEL 0 25,848 25,848 998.5% 2,500 2,500 100.0%UNLEADED FUEL 96,843 90,284 (6,559) 0.0% 109,675 12,832 11.7%CAPITAL OUTLAY 1,500 0 (1,500) -100.0% 15,153 13,653 90.1%LIABILITY INSURANCE 37,520 45,795 8,275 22.1% 38,837 1,317 3.4%LABOR CREDITS/EXP TRANSFERS 0 -3,352 - 0.0% - - 0.0%

TOTAL EXPENSES 1,245,596 1,623,845 381,602$ 23.5% 1,314,594$ 68,998$ 5.2%

MAY MAYYEAR TO DATE CURRENT PRIOR VARIANCE ANNUAL BUDGET BALANCE

YEAR YEAR AMOUNT PERCENT BUDGET AMOUNT PERCENT

OPERATOR WAGES 5,413,772 4,923,173 (490,599) -9.1% 5,854,460$ 440,688$ 7.5%OTHER BU WAGES 961,298 888,229 (73,069) -7.6% 1,087,090 125,792 11.6%SALARIES 923,755 956,481 32,726 3.5% 1,092,900 169,145 15.5%FRINGE BENEFITS 2,173,833 2,045,876 (127,957) -5.9% 2,469,230 295,397 12.0%SERVICES 711,832 685,749 (26,083) -3.7% 909,560 197,728 21.7%CONTRACT VEHICLE MAINT. 1,631,947 1,612,691 (19,256) -1.2% 2,110,000 478,053 22.7%UTILITIES 161,702 154,804 (6,898) -4.3% 185,050 23,348 12.6%MATERIALS AND SUPPLIES 78,596 415,164 336,568 428.2% 72,850 (5,746) -7.9%DIESEL FUEL 27,791 370,682 342,891 1233.8% 30,000 2,209 7.4%UNLEADED FUEL 1,042,143 941,183 (100,960) -9.7% 1,316,100 273,957 20.8%CAPITAL OUTLAY 28,754 28,127 (627) -2.2% 181,840 153,086 84.2%LIABILITY INSURANCE 424,561 438,277 13,716 3.2% 466,040 41,479 8.9%LABOR CREDITS/EXP TRANSFERS 0 -2,206 (2,206) 0.0% - - 0.0%

TOTAL EXPENSES 13,579,985 13,458,230 (121,755)$ -0.9% 15,775,120$ 2,195,136$ 13.9%

SUMMARY OF EXPENSES

33

MAY MAY VARIANCE MAY VARIANCE

CURRENTYEAR


RIDERSHIP:TOTAL DEMAND 64,084 61,553 2,531 4.1% 70,960 (6,876) -9.7%DENIALS 0 0 0 0.0% 0 0 0.0%MISSED TRIPS 0 2 (2) -100.0% 0 0 0.0%CANCELLATIONS 12,668 12,591 77 0.6% 14,030 (1,362) -9.7%NO SHOWS 3,608 3,636 (28) -0.8% 3,930 (322) -8.2%


ADA PASSENGERS 42,657 40,648 2,009 4.9%OPTIONAL ADA 5,151 4,676 475 10.2%

PERCENTAGE OF OPTIONAL 10.8% 10.3%TRIPS:

ADA TRIPS 39,311 37,459 1,852 4.9%OPTIONAL ADA TRIPS 4,830 4,338 492 11.3%

TOTAL TRIPS: 44,141 41,797 2,344 5.6% 39,240 4,901 12.5%

EXPENSES: 1,245,596$ 1,623,845$ 378,249$ 23.3% 1,314,260$ (68,664)$ -5.2%

REVENUE HOURS: 23,185 22,319 866 3.9% 21,140 2,045 9.7%SERVICE HOURS: 27,042 26,309 733 2.8% 24,330 2,712 11.1%

MILES:REVENUE MILES 315,618 304,496 11,122 3.7% 312,210 3,408 1.1%DEADHEAD MILES 65,189 63,498 1,691 2.7% 65,090 99 0.2%

TOTAL SERVICE MILES 380,807 367,994 12,813 3.5% 377,300 3,507 0.9%OTHER MILES 9,847 3,092 6,755 0.0% 3,200 6,647 207.7%

TOTAL MILES 390,654 371,086 19,568 5.3% 380,500 10,154 2.7%

SUN VAN SYSTEM SUMMARY

35

YEAR TO DATE MAY MAY VARIANCE MAY VARIANCE

CURRENTYEAR


RIDERSHIP:TOTAL DEMAND 712,460 684,280 28,180 4.1% 722,100 (9,640) -1.3%DENIALS 0 0 0 0.0% 0 0 0.0%MISSED TRIPS 12 38 (26) -68.4% 0 0 0.0%CANCELLATIONS 142,539 138,884 3,655 2.6% 144,770 (2,231) -1.5%NO SHOWS 41,067 41,163 (96) -0.2% 42,620 (1,553) -3.6%


ADA PASSENGERS 474,062 448,528 25,534 5.7%OPTIONAL ADA 54,780 55,667 (887) -1.6%PERCENTAGE OF OPTIONAL 10.4% 11.0%

TRIPS:ADA TRIPS 436,764 414,684 22,080 5.3%

OPTIONAL ADA TRIPS 50,918 51,308 (390) -0.8%TOTAL TRIPS: 487,682 465,992 21,690 4.7% 483,000 4,682 1.0%

EXPENSES: 13,579,985$ 13,471,064$ (108,921)$ -0.8% 10,514,080$ 3,065,905$ 29.2%

REVENUE HOURS: 256,933 251,481 5,452 2.2% 266,490 (9,557) -3.6%SERVICE HOURS: 300,569 293,736 6,833 2.3% 294,660 5,909 2.0%

MILES:REVENUE MILES 3,486,887 3,366,301 120,586 3.6% 3,450,560 36,327 1.1%DEADHEAD MILES 722,220 702,506 19,714 2.8% 720,080 2,140 0.3%

TOTAL SERVICE MILES 4,209,107 4,068,807 140,300 3.4% 4,170,640 38,467 0.9%OTHER MILES 39,021 36,767 2,254 6.1% 37,660 1,361 3.6%

TOTAL MILES 4,248,128 4,105,574 142,554 3.5% 4,208,300 39,828 0.9%

SUN VAN SYSTEM SUMMARY

36

CURRENTYEAR

JULY2015

AUGUST2015

SEPTEMBER2015

OCTOBER2015

NOVEMBER2015

DECEMBER2015

JANUARY2016

FEBRUARY2016

MARCH2016

APRIL2016

MAY2016

JUNE2016

ANNUALFY 2016

49,453 49,730 50,432 50,696 44,537 46,218 44,756 46,274 50,959 47,979 47,808 528,842TOTAL 49,453 49,730 50,432 50,696 44,537 46,218 44,756 46,274 50,959 47,979 47,808 0 528,842

PREVIOUSYEAR

JULY2014

AUGUST2014

SEPTEMBER2014

OCTOBER2014

NOVEMBER2014

DECEMBER2014

JANUARY2015

FEBRUARY2015

MARCH2015

APRIL2015

MAY2015

JUNE2015

ANNUALFY 2015

47,851 47,095 45,654 49,572 41,579 44,460 43,465 43,446 47,155 48,594 45,324 504,195 TOTAL 47,851 47,095 45,654 49,572 41,579 44,460 43,465 43,446 47,155 48,594 45,324 0 504,195

VARIANCEJULY2014

AUGUST2014

SEPTEMBER2014

OCTOBER2014

NOVEMBER2014

DECEMBER2014

JANUARY2015

FEBRUARY2015

MARCH2015

APRIL2015

MAY2015

JUNE2015

YEAR-TO-DATE

1,602 2,635 4,778 1,124 2,958 1,758 1,291 2,828 3,804 (615) 2,484 24,647 TOTAL 1,602 2,635 4,778 1,124 2,958 1,758 1,291 2,828 3,804 (615) 2,484 0 24,647

% VARIANCEJULY2015

AUGUST2015

SEPTEMBER2015

OCTOBER2015

NOVEMBER2015

DECEMBER2015

JANUARY2016

FEBRUARY2016

MARCH2016

APRIL2016

MAY2016

JUNE2016

YEAR-TO-DATE

3.3% 5.6% 10.5% 2.3% 7.1% 4.0% 3.0% 6.5% 8.1% -1.3% 5.5% 4.9%TOTAL 3.3% 5.6% 10.5% 2.3% 7.1% 4.0% 3.0% 6.5% 8.1% -1.3% 5.5% 0.0% 4.9%

TOTALS BY:JULY2015

AUGUST2015

SEPTEMBER2015

OCTOBER2015

NOVEMBER2015

DECEMBER2015

JANUARY2016

FEBRUARY2016

MARCH2016

APRIL2016

MAY2016

JUNE2016

YEAR-TO-DATE

WEEKDAY 44,846 43,334 44,624 44,917 38,671 41,094 38,472 41,329 45,889 42,341 41,935 467,452SATURDAY 1,889 3,284 2,757 3,347 2,512 2,478 2,996 2,493 2,636 3,201 2,458 30,051SUNDAY 2,248 3,112 2,510 2,432 2,880 2,264 2,928 2,452 2,434 2,437 3,044 28,741HOLIDAYS 470 0 541 0 474 382 360 0 0 0 371 2,598TOTAL 49,453 49,730 50,432 50,696 44,537 46,218 44,756 46,274 50,959 47,979 47,808 0 528,842

AVERAGES BY:JULY2015

AUGUST2015

SEPTEMBER2015

OCTOBER2015

NOVEMBER2015

DECEMBER2015

JANUARY2016

FEBRUARY2016

MARCH2016

APRIL2016

MAY2016

JUNE2016

YEAR-TO-DATE

WEEKDAY 1,950 2,064 2,125 2,042 1,934 1,868 1,924 1,968 1,995 2,016 1,997 1,989SATURDAY 630 657 689 669 628 620 599 623 659 640 615 636SUNDAY 562 622 628 608 576 566 732 613 609 609 609 599HOLIDAYS 470 0 541 0 474 382 360 0 0 0 371 426TOTAL 1,595 1,604 1,681 1,635 1,485 1,491 1,444 1,596 1,644 1,599 1,574 1,577

SUN VAN ANNUAL RIDERSHIP

36

SUN VANPERFORMANCE INDICATORS

MAY 2016

SYSTEM INDICATOR CURRENT MONTH BUDGET AVG YTD

1. Ridership 47,808 53,000 48,077 2. Demand 64,084 70,960 64,769 3. Cancellations 12,668 14,030 12,958 4. No-Shows 3,608 3,930 3,733 5. Passengers Per Revenue Hour 2.06 2.15 2.06 6. Passengers Per Service Hour 1.77 2.01 1.76 7. Revenue Per Trip 1.49 1.49 1.48 8. Cost Per Trip 28.22 28.28 27.85 9. Vehicles Operated in Max Service 121

SYSTEM INDICATOR CURRENT MONTH PRIOR YEAR YTD

Fixed Route Comparison:

10. Trip Time < Sun Tran 93.33% 97.10% 93.46% 11. Trip Time 110%+5 Minutes 97.11% 97.10% 97.32%

On-Time Performance

12. Pick Ups 95.20% 94.01% 94.59% 13. Pick Ups Before Significantly Late 99.98% 99.99% 99.94%

37

Sun Van Performance IndicatorsFiscal Year 2016FY 15

FY 16Budget

PASSENGER RIDERSHIP (In 10 Thousands)

0

1

2

3

4

5

July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June

PASSENGER DEMAND (In 10 Thousands)

0

1

2

3

4

5

6

7


38


FY 16Budget

PASSENGER CANCELLATIONS(In Thousands)

6

7

8

9

10

11

12

13

14

15


PASSENGER NO-SHOWS(In Thousands)

1.0

1.8

2.5

3.3

4.0


39

Sun Van Performance IndicatorsFiscal Year 2016

FY 15FY 16Budget

PASSENGERS PER REVENUE HR

0.5

0.7

0.9

1.1

1.3

1.5

1.7

1.9

2.1


PASSENGERS PER SERVICE HR

0.5

0.7

0.9

1.1

1.3

1.5

1.7

1.9


40


FY 16Budget

COST PER TRIP

19.0

20.0

21.0

22.0

23.0

24.0

25.0

26.0

27.0

28.0

29.0

30.0

31.0

32.0

33.0

34.0

35.0


REVENUE PER TRIP

1.0

1.2

1.4

1.6


41* ADA Service only. ** Data does not include same-day requests.


FY 16

% OF TRIP LENGTHS LESS THAN SUN TRAN*

8990919293949596979899


% OF TRIPS COMPARABLE TOSUN TRAN TRIP TIME*

9293949596979899

100


% OF ON-TIME PICK UPS**

80

85

90

95

100


% PICK UPS BEFORESIGNIFICANTLY LATE**

98

99

100


42

MAYCURRENT MONTH

MAYPRIOR YEAR

41 61 33 %0 0 SAME7 13 46 %0 0 SAME34 48 29 %

Open 0 0 SAMEValid 15 23 35 %Non-Valid** 19 25 24 %

MAYCURRENT MONTH

APRILPRIOR MONTH

41 53 23 %0 1 100 %7 10 30 %0 0 SAME34 42 19 %

Open 0 0 SAMEValid 15 25 40 %Non-Valid** 19 17 12 %

There was one correctable complaint for every 3,187 passengers.Notes:1) Miscellaneous service reports are reports with incomplete information that did not allow Sun Van to finish an investigationMiscellaneous service reports are held in the event additional facts are provided to finish the investigation.

2) Complaints deemed non-valid were investigated, and the results illustrated Sun Van was not at fault. (Example, policyquestions, dispute about reservation date, length of time on van, etc.)

Miscellaneous*Complaints

Miscellaneous*Complaints

SERVICE REPORTS COMPARISONTotal Service Reports

InquiriesCompliments

% Increase/Decrease

SUN VANCUSTOMER INFORMATION CENTER

InquiriesCompliments

SERVICE REPORTS COMPARISONTotal Service Reports

% Increase/Decrease

43

Ridership (Unlinked Passenger Trips) – The number of passengers who board public transportation vehicles. Passengers are counted each time they board vehicles no matter how many vehicles they use to travel from their origin to their destination. Total Cost per Passenger – Equals total expenditures divided by total passengers. Passenger per Mile – Equals total passengers divided by total miles. Passenger per Service Hour – Equals total ridership divided by total service hours. Passenger Revenue – Equals revenue collected from passengers (includes farebox revenue and revenue from pass sales). Revenue Miles and Hours – The miles and hours that vehicles travel while in revenue service. Vehicle revenue miles and hours (VRM and VRH) include: layover / recovery time. But exclude: deadhead, operator training and maintenance testing, as well as school bus and charter services. Revenue per Mile – Equals total passenger revenue divided by total miles. Revenue per Passenger – Equals total passenger revenue divided by total passengers Revenue per Service Hour – Equals passenger revenue divided by service hours

Deadhead Miles and Hours –Miles and hours that a vehicle travels when out of revenue service. Deadhead includes: leaving or returning to the garage or yard facility, changing routes, or when there is no expectation of carrying revenue passengers. However, deadhead does not include: charter service, school bus service, operator training, maintenance training. Service Miles and Hours – Miles and hours that vehicles travel while in revenue service plus deadhead miles and hours. But exclude: charter and school bus service, operator training, and maintenance testing. Total Cost per Mile – Equals total expenditures divided by total miles. Total Cost per Service Hour – Equals total expenditures divided by total service hours. Total Complaints per 100,000 passengers – Equals total complaints divided by total passengers times 100,000. On-Time – As defined by the Short Range Transit Plan, a bus may be up to 5 minutes late, but less than 1 minute early. Road Calls – Equals total chargeable road calls. A road call is defined as a mechanical failure of a bus in revenue service that necessitates removing the bus from service until repairs are made.

Sun Tran Glossary of Terms

44

Ridership (Unlinked Passenger Trips) - Equals total Passengers actually transported. A one-way trip taken by an ADA Paratransit-eligible passenger, a personal care attendant (PCA) or companions from the pick-up point to the destination.

Passengers Per Revenue Hour - Equals Ridership divided by Revenue hours.

Total Demand - Total number of passenger trips requested. Passengers Per Service Hour - Equals Ridership divided by Service hours.

Denial – An ADA-eligible trip requested that is not scheduled by Sun Van within the permissible scheduled window of on hour before or one hour after the requested pick-up time.

Revenue Per Trip – Total Passenger Revenue divided by Trips.

Cancellations - Occurs when the passenger or the passenger’s representative cancels the reservation two (2) or more hours prior to the beginning of the scheduled pick-up time.

Total Cost Per Trip – Total Expenses divided by total Trips.

No-Shows - Occurs when the passenger does not board the Sun Van vehicle when the vehicle arrives at the pick-up location within the pick up window and the driver waits two (2) minutes, or when the customer does not cancel the reservation within two (2) hours of the reservation.

Trip Time - The percentage of ADA Trips with a trip time less than the comparable Sun Tran fixed route trip.

Optional ADA – Passenger trips beyond the ¾ mile corridors and beyond times available on a Sun Tran fixed route, a same-day request, and will calls.

Trip Time 110%+5 Minutes – Occurs when an ADA trip length exceeds 110% + 5 minutes of the comparable Sun Tran regular fixed route trip.

Trip – A one-way trip taken by an ADA-Paratransit-eligible passenger from the pick-up point to the destination (excludes PCAs and companions).

On Time Pick Ups - The number of on time vehicle trips. The van is considered on time if it arrives between 15 minutes before or 15 minutes after the requested pick-up time.

Revenue Miles – All miles operated from pick-up point to destination.

Pick Ups before Significantly Late - Pick Ups 30 minutes outside the original pick up window.

Deadhead Miles – Miles operated not providing specific revenue service.

Sun Van Glossary of Terms

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