MARIE J. FERNANDEZIT Help Desk Technician4 Rissant Drive, Florissant, Missouri 63031 314-709-78144 m.collison@sbcglobal.net

PROFESSIONAL PROFILE

Performance-driven professional in leading teams, managing processes, and optimizing performance and growth. Excel in building credibility, establishing rapport, and maintaining communication with stakeholders at multiple levels, including those external to the organization. Exceptionally organized and disciplined.

LEADERSHIP OF COMPETENCIES

TRACK RECORD OF SUCCESS Lead teams as a focused unit to achieve business goals and ensure compliance with state/federal guidelines. Managed personnel and training within agreed budgetary limits to attain optimum performance and growth. Prepared/monitored program budgets; research/analyze programs to identify effectiveness and trends. Managed Computer Software and Hardware tracking system resulting in 100% equipment accountability Assisted in the assessment, acquisition, and deployment of new electronic document management systems

PROFESSIONAL EXPERIENCE

SCHNUCKS MARKETS CORPORATE July 2015 – PresentSt. Louis, MO

IT HELP DESK TECHNICIAN Provides assistance, technical support, and troubleshooting to all areas of the business providing quality customer service to

internal and external customers. o Responsible for printing and distributing Employee Profiles on the HR Data Baseo Responsible for issuing user ID and passwords

Central Alarms Supporto Monitoring and Responding to Refrigeration Alarmso Responding to Fire, Holdup, and Burglary alarmso Receives calls from teammates who need assistance with arming, disarming and bypassing of zones on the store keypad

Data Center Operation /EOC (Enterprise Operation Center) o Completes walk-through inspections of Data Centero Monitors the Enterprise Scheduler o Responsible for weekly printing of stores teammates paychecks and deposit advices o Responsible for printing of United Way Pledge cards and labels for all corporate and store teammates

UNIGROUP, INC April 2014 – October 2014Fenton, MO

GOVERNMENT/MILITARY RELOCATION COORDINATOR Responsible for all aspects of household goods and/or non-household goods relocation management for domestic shipments for

military personnel Coordinated and/or monitored the entire relocation process to ensure that the transportation service providers and/or agents met or

exceeded defined expectations Educated customers on client's policies for the safe and effective transportation of personal household goods Counseled customer, spouse, and family members on the organizational details of a move Entered, updated and maintained data associated with specific program qualification requirements

U.S. DEPARTMENT OF VETERANS AFFAIRS CANTEEN SERVICE January 2012 – January 2014Jefferson Barracks, MO

PROGRAM SUPPORT ASSISTANT

Strategic Planning & Growth Supplier/Vendor Relations Budgeting/Cost Controls/Payroll Workflow Optimization/ Inventory Management Records and Information Management Staff Management & Training

Assigned and verified supplier accounts through direct contact with numerous suppliers throughout the country. Utilized Oracle software to ensure that a new supplier accounts payment and banking account information were accurate Performed as the Security Administrator for the system startup, shutdown, recovery, maintenance on tables and files, and

deactivated or reactivated PKI tokens. Maintained, Organized, and Coordinated all accounts payable and accounts receivable files and records Responded to supplier requests for assistance and/or document requests by initiating actions to resolved problems or render

assistance Processed Time and Attendance, Leave Request, and payroll for accounts payable department

MISSOURI AIR NATIONAL GUARD April 2000 – September 2011 St. Louis, MO

ADMINISTATIVE TECHNICIAN OFFICE AUTOMATION Primary Advisor and Executive Administrative Assistant for the Logistics Management Director Utilized computer data bases for tracking, ordering, receiving, and reporting of supplies and shipments Ensured prompt and accurate processing of administrative correspondence, planning, coordinating, managing, sharing, and

controlling organization’s data assets. Administered Security program and training for 150 personnel adhering to and complying with DOD regulations Managed Office personnel ensuring projects were completed within the specified timeline Resolved customer request and complaint with 100% satisfaction Practical experience installing configuring, and inventorying, computer hardware and software Coordinated all records throughout their life cycle, ensuring the distribution for storage and disposal adhered to DOD regulations Processed Leave Request, Time and Attendance, Performance Appraisals, and kept track of leave time and family leave Served on Combined Federal Campaign Chairman for the United Way

EDUCATION Columbia College St. Louis, MOAssociates of Science

Community College of the Air Force Montgomery AL Information Management Craftsman

Thomson NETg A+ Core Hardware & Core Software Scott AFBCourse for the Exam and certificationGovernment: Citrix, MILPDS, AROWS, JPAS, DISA,Vista

Premier Knowledge Solutions A+ Course St. Louis, MOFrontpage, Dreamweaver, Microsoft Access, Powerpoint, Excel, Microsoft Office, Publisher, Oracle, Adobe Acrobat

Productivity Point International: St. Louis, MO, MCSE Program New Horizons, St. Louis, MOMicrosoft Office, Microsoft Windows, 95, 97,2000, XP, and 7

St. Louis Community College at Florissant ValleyLogistics and Supply Chain Management

St. Louis Community College Florissant ValleyGeneral Studies

JOB RELATED TRAININGNon Commissioned Officers Course, Unit Security Manger’s Course. Air Force Trainer/Task Certifier Course

Information Management Craftsman Course, Information Protection, Law of Armed Conflict, Information AssuranceWeb Administration, Air Force Records Management General Awareness

ADDITIONAL INFORMATIONHonorable discharge Retired with 22 Years in the Missouri Air National Guard, Top Secret and Secret Security Clearances, Public Safety Officer License