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Managing Emotions in Emotional Situations
What tilts your scale towards the positive? Towards the negative?
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1
What positives do/will you add to the work environment?
What negatives do you add to the work environment?
What negatives will you remove from the work environment?
What gives you perspective?
What are some of your annoyances you would like others to ignore?
What are some annoyances from others that you are willing to ignore?
2
What are your earliest signals of distress?
What can you do to de-escalate rather than escalate difficult situations?
What relaxation techniques will you incorporate into your routine?
What physical activity will you incorporate into your routine
What habitual response would you like to change?
Define the improved response you desire and will work towards.
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As you complete the following parts of the exercise, aim to select behaviors that could be measured by an outside observer. This will help you as you work to implement any behavioral changes because you will be able to keep score on yourself to track progress. Identify 3-5 things you will do to balance your scale in favor of positive versus negative in order to help avoid difficult situations.
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3
Identify 2-3 things you will do to minimize the impact of difficult situations when they cannot be avoided. Concentrate on how you will de-escalate rather than escalate the situation.
Identify 2-3 things you will schedule into your regular routine in order to recover after a difficult situation. Specifically identify what you will do and when you will do it.