Manage Underperformance

Http://www.power-hour.co.uk – Bite Size Training Materials

Manage Underperformance

Manage Underperformance

Http://www.power-hour.co.uk – Bite Size Training MaterialsHttp://www.power-hour.co.uk – Bite Size Training Materials 2013

By the end of the Power Hour you will be able to:• Recognise 4 main reasons for underperformance at

work.• Have a performance improvement conversation with

someone.• Draw up a Performance

Improvement Plan.

Manage Underperformance

Http://www.power-hour.co.uk – Bite Size Training MaterialsHttp://www.power-hour.co.uk – Bite Size Training Materials 2013

Underperformance is USUALLY due to…

A lack of KNOWLEDGE A lack of SKILL Poor ATTITUDE/Low MOTIVATION

Lack of RESOURCES or PROCESSES

Manage Underperformance

Http://www.power-hour.co.uk – Bite Size Training MaterialsHttp://www.power-hour.co.uk – Bite Size Training Materials 2013

Approaches to managing underperformance

If the problem is lack of knowledge…

We need to tell/educate the

other person.

If the problem is lack of skill,…

We need to train them.

If the problem is lack of ‘will’…

We need to motivate, influence

and persuade them.

If the problem is lack of resources/poor

processes…

We need to solve a problem (or

escalate the issue to the next level).

Manage Underperformance

Http://www.power-hour.co.uk – Bite Size Training MaterialsHttp://www.power-hour.co.uk – Bite Size Training Materials 2013

A Performance Improvement Conversation

Approach Situation Impact Change Consequences

Manage Underperformance

Http://www.power-hour.co.uk – Bite Size Training MaterialsHttp://www.power-hour.co.uk – Bite Size Training Materials 2013

A Performance Improvement Plan

• A written Performance Improvement Plan makes sure everyone has the same understanding and makes things easier to monitor and review.

• A good plan will include:– Objectives to Achieve– Specific Actions to Take– Success Criteria– Date for Review

Manage Underperformance

Http://www.power-hour.co.uk – Bite Size Training MaterialsHttp://www.power-hour.co.uk – Bite Size Training Materials 2013

Make it Work at Work

What are you going to DO as a result of

this Power Hour Session?

Manage Underperformance

Http://www.power-hour.co.uk – Bite Size Training MaterialsHttp://www.power-hour.co.uk – Bite Size Training Materials 2013

These slides have been produced as an optional resource to support a Bite-Size Training session on this

subject.A full set of materials, including detailed Session

Leader’s Guide, Delegate Workbook and supporting activities can be purchased from our Training Shop

Our Training materials are licence-free, but are for use by the purchaser only.

They CANNOT be passed or sold on.