Download - Manage underperformance
Manage Underperformance
Http://www.power-hour.co.uk – Bite Size Training Materials
Manage Underperformance
Manage Underperformance
Http://www.power-hour.co.uk – Bite Size Training MaterialsHttp://www.power-hour.co.uk – Bite Size Training Materials 2013
By the end of the Power Hour you will be able to:• Recognise 4 main reasons for underperformance at
work.• Have a performance improvement conversation with
someone.• Draw up a Performance
Improvement Plan.
Manage Underperformance
Http://www.power-hour.co.uk – Bite Size Training MaterialsHttp://www.power-hour.co.uk – Bite Size Training Materials 2013
Underperformance is USUALLY due to…
A lack of KNOWLEDGE A lack of SKILL Poor ATTITUDE/Low MOTIVATION
Lack of RESOURCES or PROCESSES
Manage Underperformance
Http://www.power-hour.co.uk – Bite Size Training MaterialsHttp://www.power-hour.co.uk – Bite Size Training Materials 2013
Approaches to managing underperformance
If the problem is lack of knowledge…
We need to tell/educate the
other person.
If the problem is lack of skill,…
We need to train them.
If the problem is lack of ‘will’…
We need to motivate, influence
and persuade them.
If the problem is lack of resources/poor
processes…
We need to solve a problem (or
escalate the issue to the next level).
Manage Underperformance
Http://www.power-hour.co.uk – Bite Size Training MaterialsHttp://www.power-hour.co.uk – Bite Size Training Materials 2013
A Performance Improvement Conversation
Approach Situation Impact Change Consequences
Manage Underperformance
Http://www.power-hour.co.uk – Bite Size Training MaterialsHttp://www.power-hour.co.uk – Bite Size Training Materials 2013
A Performance Improvement Plan
• A written Performance Improvement Plan makes sure everyone has the same understanding and makes things easier to monitor and review.
• A good plan will include:– Objectives to Achieve– Specific Actions to Take– Success Criteria– Date for Review
Manage Underperformance
Http://www.power-hour.co.uk – Bite Size Training MaterialsHttp://www.power-hour.co.uk – Bite Size Training Materials 2013
Make it Work at Work
What are you going to DO as a result of
this Power Hour Session?
Manage Underperformance
Http://www.power-hour.co.uk – Bite Size Training MaterialsHttp://www.power-hour.co.uk – Bite Size Training Materials 2013
These slides have been produced as an optional resource to support a Bite-Size Training session on this
subject.A full set of materials, including detailed Session
Leader’s Guide, Delegate Workbook and supporting activities can be purchased from our Training Shop
Our Training materials are licence-free, but are for use by the purchaser only.
They CANNOT be passed or sold on.