mainstreet inc capabilities overview dec 2011
TRANSCRIPT
December 2011
Capabilities Overview
For
Mainstreet Inc.
Mainstreet Confidential 2
Table of Contents Mainstreet Key Differentiators
Mainstreet Vitals
Mainstreet At A Glance
Leading Partnerships
Products Supported
Service Portfolio
– Store on Demand: Integration Center
– Service Express: Maintenance & Repair
– Life Cycle Management Programs
digitalMainstreet
Mainstreet Information Management System (MIMS)
Mainstreet Contact Information
Mainstreet Confidential 3
Value Add Services Mainstreet Attributes: nimble, responsive, creative, flexible, ethical, accountable, resourceful,
respected, quality-centric
Focused on maximizing the ROI of our customers’ IT assets
Supports the retail environment throughout the entire life cycle for all store systems
– Multi-vendor, multi-generational store systems
– Refurbishment & Upgrades
– Remarketing of Surplus Equipment, as approved by our clients
– Environmentally Responsible & Secure eDisposal Programs
Diversity of product capabilities
– Seamless support of increasingly complex store environments
Mainstreet Information Management System (MIMS) delivers superior accountability and serial number tracking for managing inventory and service activities
– Easily customized to specific client requirements
– Easily integrated with client systems
– Client Portal provides real-time, anytime access to vital client data
– Enables allocation of inventory between business as usual (BAU) activities , special projects, specific client departments or cost centers
Mainstreet Key Differentiators
Mainstreet Confidential 4
Retail Technology Support Specialists Specializing in the support of in-store systems including POS, self-
checkout, wireless, payment terminals, kiosks & digital signage
Focus is to effectively cut costs from Client operations and protect their investment in IT assets
Proven track record of on-time, in-budget implementations
Consistently delivers high quality, high value client solutions
4 members of Mainstreet’s senior management team have a combined 80+ years experience in the POS industry
Integration Center– Staging & Integration; Warehousing, Pick & Ship; Asset Management
Maintenance & Repair Center– Board-level repairs; Advanced Exchange Programs; Asset & Warranty Management; Parts/Spares
Sourcing & Kitting
Life Cycle Management– Environmentally Responsible Disposal Programs; Remarketing Surplus Equipment; Refurbishment &
Upgrades
Mainstreet Vitals
Diversity Supplier:
Woman-Owned Business (NWBOC Certificate #RCSW8160)
Certified Texas HUB Certificate #1721551312200
Privately-held, Texas-based corporation
Head-quartered in Grand Prairie (Dallas)
60,000 ft2 facility includes 35,000 ft2 warehouse; 20,000 ft2 repair center
Clients include Fujitsu, PETCO, STAGE, Container Store, IBM
Mainstreet Confidential 5
Solutions & Target Markets
Geographies Industries Products Services US Retail POS & Peripherals Board Level Repair
Canada Manufacturing/CPG Self-Checkout Depot Advanced Exchange Scanners On-Site Maintenance
Mexico Scanner/Scales Staging & Integration & Banking Payment Terminals Asset Management & Warehousing
Latin America Government Back-Office Systems Warranty Recovery & Management (consolidation Health Care Wireless Devices Order Fulfillment
& freight PC's Deployment & On-Site Installation forwarding) Kiosks Sourcing including Parts Kitting
Digital Signage Refurbishment & Upgrades Reverse Logistics EOL Disposal & Reclamation
Mainstreet At A Glance
Mainstreet Confidential 6
Core Competencies & Competitive Differentiators
Superior Quality, Board-Level Repairs
Significantly extends product life beyond OEM withdrawal from service
Reduces total cost of service
Reduces scrap costs and environmental exposure
Responsiveness
Highly nimble team
Efficiently run company
Able to ramp up for most engagements within 30 to 60 days
Readily able to take on new products
Multi-Vendor, Multi-Platform Expertise
POS, self checkout and store systems
Current generation through to legacy models
Cost Efficiencies & Investment Protection
Extending equipment life
Remarketing programs for client-owned surplus equipment
Optimized service programs with coverage, delivery, spares ownership
Creative financing programs including sale and leaseback of existing equipment; spares financing
Accountability
We deliver superior accountability to our partners through internal controls, bar-code scanning and service management systems
Key benefit when spares are consigned
Clients have continued visibility to their inventory
Secure e-Disposal of surplus equipment
Mainstreet At A Glance
Mainstreet Confidential 7
Leading Partnerships
Other Clients include OEMs, 3rd-party service organizations, self-maintaining retailers
Client Scope Services PETCO Animal
Supplies 1,050 stores
US Nationwide Board-Level Repair
Depot Advanced Exchange Field Service, On Demand
Warranty Recovery & Management Asset Management & Secure Warehousing
Staging & Integration Project Support Equipment Sales
EOL Remarketing & Secure e-Disposal
STAGE Stores, Inc. 900 stores US Nationwide
Board-Level Repair Depot Advanced Exchange Field Service, On Demand
Warranty Recovery & Management Asset Management & Secure Warehousing
Staging & Integration Project Support including deployment &
installation Equipment Sales
Equipment Reclamation
Fujitsu 10,000 Self-Checkout Lanes plus 3rd Party
Equipment US & Canada
Primary Repair Vendor Specializing in Self-Checkout and Third-
Party Systems Includes cash-handling equipment EOL Refurbishment & Repatriation
Mainstreet At A Glance
Mainstreet Confidential 8
Products Supported (current and legacy models)
POS Terminals: IBM, Fujitsu, NCR, Wincor, PC Cash Drawer, Casio
Self-Checkout: Fujitsu (Optimal/U-SCAN), IBM (PSI), NCR
Scanners: Datalogic (PSC), Honeywell (Metrologic), NCR, Symbol
Scanner/Scales: Fujitsu, Datalogic, Honeywell, NCR, Shekel, Toledo
Kiosks: Custom, IBM, NCR, Fujitsu
Printers: Axiohm, Citizen, Eltron, Epson, Fujitsu, HP, IBM, Ithaca, Lexmark, NCR, Okidata, Pertech, Star, TPG, Zebra
Payment Terminals: Hypercom, ID Tek, Ingenico, Magtek, VeriFone
Signature Capture: Magtek, Topaz, Verifone, @pos
Touch Screens, LCD & Monitors: ELO, IBM, MicroTouch, NCR, Preh, Wincor, Generic, Dell, Viewsonic, Customer (Pole) Displays
Bill Acceptors & Dispensers: Cash Code, Diebold, G&D, MEI (Mars), Talaris (DeLaRue)
Coin Acceptors & Dispensers: Talaris, Telequip, MEI, CoinCo
Computers: Dell, HP, IBM, Fujitsu, Wincor, ATX-BasedAuthorized Service Center: ELO, Epson, Datalogic, Dell, Talaris, TPG, Cash Code, Fujitsu & Telequip
Mainstreet Confidential 9
Support Service Portfolio
Integration Center
Staging & Integration
Warehousing, Pick & Ship
Warranty Management
Asset Management
Deployment including On-Site Installation
Hardware Refurbishment & Upgrades
Remarketing Surplus equipment
EOL Secure Disposal
Reverse Logistics
Hardware Maintenance
Board-Level Depot Repairs
Advanced Exchange Programs
On-Site Maintenance
Asset Management
Warranty Management
Parts/Spares Sourcing & Kitting
Remarketing Surplus Equipment
EOL Secure Disposal
Mainstreet Services
Mainstreet Confidential 10
Store-On-DemandTM: Integration Center & Deployment Services Delivers maximum simplification in technology
deployments – national chain-wide refreshes to single device or single store deployments
– Multi-vendor, best-of-breed in-store systems
– Full store system builds from POS, peripherals to back-office and kiosk systems
– Replicable, documented processes & consistent high quality, ensures easy on-time, in-budget installations at store-level – some clients even leverage their own in-store staff to perform installations
– Coupled with Mainstreet superior Asset Management, our clients benefit from volume discounts with their preferred suppliers with the flexibility of our Just-in-Time deployments
Mainstreet Services
Update images
Client Benefits:
Optimizes Clients’ Assets
Project Scalability
Rapid Ramp-Up
Complete Accountability & Visibility for clients
Consistently on-time, in budget
Staging & Integration Asset & Warranty Mgmt Warehousing & Order Fulfillment
Project Mgmt Deployment & Logistics On-Site Install/De-Install Reverse Logistics
Mainstreet Confidential 11
Depot Repair: Board Level Repairs & Advanced Exchange Programs
Board level repairs extend equipment life and lower the cost of service.
Superior quality & quick turnaround
Ensures equipment is fixed right the 1st time, less downtime and higher level of customer satisfaction.
Multi-vendor, multi-generational support of POS, self-checkout, wireless, scanners, payment terminals & back-office equipment
Warranty Management
Maximizes warranty recovery and lowers cost of support
Triage minimizes warranty repairs sent to OEM, reduces cycle time and reduces spares investment
Parts Sourcing & Kitting
Global sourcing network
Mainstreet’s heritage in the aftermarket can drive efficiencies in the support of legacy systems until the retailer is ready to move to newer systems
Provides a further source for legacy or proprietary products that are no longer available through the manufacturer
Client-Directed Service Programs:
Personalized to each client’s unique environment & needs
Flexible options deliver optimized, hybrid support
Lower cost of service
Extends equipment
life
Reduces scrap
Support beyond OEM
withdrawal
Mainstreet ServicesService ExpressTM: Maintenance & Repair Programs
Mainstreet Confidential 12
Life Cycle Management Programs
Environmentally Responsible, Secure e-Waste Disposal
Custom designed, integrated system incorporating proven recycling components
Strategically configured to optimize recovery of recyclable components & precious metals
Benefits: diversion from landfill; secure destruction; maximum recovery of recyclable materials; removal of safe & hazardous components; no offshore processing
Full destruction of hard drives and any other privileged information
Environmentally Responsible e-Waste Disposal & Recovery
Refurbishment & Upgrades
POS, self-checkout, peripherals, hand held
Expertise in current & legacy systems assures clients a creative and cost-effective approach delivering superior investment protection
Reverse Logistics
Equipment Repatriation & Reclamation
Remarketing
Mainstreet globally remarkets surplus equipment on client’s behalf
Shared proceeds of sale
Maximizes return on investment
Diversion from landfill
Mainstreet Services
Mainstreet Confidential 13
digitalMAINSTREET We develop and deliver innovative digital in-store
marketing solutions that better connect retailers and brands to shoppers
We are a proven ‘go-to’ source that fuses strategy, design and retail-hardened technologies backed by our comprehensive portfolio of support services
Rugged, Retail-Hardened technology components
Custom designed enclosures, integrated with client brand image and marketing programs
Purpose-built, best-in-class solutions with depth & breadth of technologies ranging from traditional touch screens to tablets
Services Include: Branding/Design, Local Customization, Project Management, Implementation & Rollout, Field Service for on-site installation & ongoing support
Mainstreet Products
Fully customized to each unique client environment
Retail hardened technologies
Maximized uptime & throughput
Backed by full on-site service and design services
Digital SignageCustom Kiosks/Smart Fixtures End-Cap Solutions or Integrated with merchandising fixture
~ protects valuable in-store real estateDigital Destinations for Special Events
Mainstreet Confidential 14
Systems Accountability
Mainstreet Information Management System (MIMS)
Enterprise Product Information System
Completely automates management of the service process
At any point in time, we can identify where a part or component is and track the unit's service history
Provides superior management of customer-owned inventory and enables us to consistently monitor our repair quality including DOA's and MTBF's
Open system architecture using industry standard SQL
Ease of integration with our clients’ service management systems
Client Portal
Anywhere, anytime access to:
– Place, manage and search service calls
– Manage and track inventory levels
Back bone is Mainstreet’s established, stable & flexible SQL service management system
Flexible, ease of customization
Drop down lists keep data integrity and minimize input errors
Security levels – client specific
Audit checks – i.e. validate ticket #, serial #, store info, etc
Extensive reporting & search capabilities
Flexibility & ease of use enables us to develop custom
reports to each client’s unique requirements
Easily interfaced with client systems without excessive costs or wait times
Real-time, anytime access to vital inventory and
service activity information
Serial number accountability
Enables inventory
allocation between BAU and
individual project activities
Mainstreet Confidential 15
Mainstreet Contact Information
Debbie Simurda, VP Partner Alliances
Mainstreet Inc.
2510 West Main Street, Suite 100
Grand Prairie, Texas 75050
Office 866-767-6472
Cell 214-536-5028
Email [email protected]
Company web site www.mainstreetinc.net