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    What Is Planning? Planning

    Managerial function that involves:

    Defining the organizations goals Establishing an overall strategy for achieving those goals

    Developing a comprehensive set of plans to integrate andcoordinate organizational work

    Types of planning

    Informal: not written down, short-term focus; specific toan organizational unit

    Formal: written, specific, and long-term focus, involvesshared goals for the organization

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    Purposes of Planning

    Provides direction

    Reduces uncertaintyMinimizes waste

    Sets the standards for controlling

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    How Do Managers Plan? Elements of Planning

    Goals (also objectives)

    Desired outcomes for individuals, groups, or entireorganizations

    Provide direction and performance evaluation criteria

    Plans

    Documents that outline how goals are to be accomplished

    Describe how resources are to be allocated

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    Planning and Performance The Relationship Between Planning and Performance

    Formal planning is associated with:

    Higher profits and returns on assets

    Other positive financial results

    The quality of planning and implementation affectsperformance more than the extent of planning

    The external environment can reduce the impact of planning on

    performance

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    Types of Plans

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    Types of Plans BREADTH

    Strategic Plans Apply to the entire organization Establish the organizations overall goals Seek to position the organization in terms of its

    environment Cover extended periods of time

    Operational Plans Specify the details of how the overall goals are to be

    achieved Cover short time period

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    Types of Plans (contd) TIME FRAME

    Long-Term Plans Time frames extending beyond three years

    Short-Term Plans Time frames of one year or less

    SPECIFICITY Specific Plans

    Clearly defined and leave no room for interpretation Directional Plans

    Flexible plans that set out general guidelines, provide focus,yet allow discretion in implementation

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    Exhibit 3.4 Specific Vs. Directional Plans

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    Types of Plans (contd) FREQUENCY OF USE

    Single-use Plan

    A one-time plan specifically designed to meet theneeds of a unique situation

    Standing Plans

    Ongoing plans that provide guidance for activities

    performed repeatedly

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    Types of Plans

    Plans can be classified as(1) mission or purposes,

    (2) objectives or goals,

    (3) strategies,

    (4) policies,

    (5) procedures,

    (6) rules,

    (7) programs, and(8) budgets

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    Types of Plans

    The mission, or purpose,identifies the basic purposeor function or tasks of an enterprise or agency or anypart of it

    Objectives, or goals,are the ends toward whichactivity is aimed

    Strategyis the determination of the basic long-termobjectives of an enterprise and the adoption of coursesof action and allocation of resources necessary toachieve these goals

    Policiesare general statements or understandings that

    guide or channel thinking in decision making Proceduresare plans that establish a required methodof handling future activities

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    Types of Planscont. Rulesspell out specific required actions or nonactions,

    allowing no discretion

    Programsare a complex of goals, policies, procedures,

    rules, task assignments, steps to be taken, resources to beemployed, and other elements necessary to carry out agiven course of action

    A budgetis a statement of expected results expressed in

    numerical terms

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    Developing Plans

    Contingency Factors in Planning Degree of environmental uncertainty Stable environment: specific plans

    Dynamic environment: specific but flexible plans

    Length of future commitments Current plans affecting future commitments must be

    sufficiently long-term to meet the commitments

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    Approaches to Establishing Goals

    Traditional Goal Setting

    Broad goals are set at the top of theorganization

    Goals are then broken into subgoals for

    each organizational levelGoals are intended to direct, guide, and

    constrain from above

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    Approaches to Establishing Goals

    (contd)

    Management By Objectives (MBO)

    Specific performance goals are jointly determinedby employees and managers

    Progress toward accomplishing goals is periodicallyreviewed

    Rewards are allocated on the basis of progresstoward the goals

    Key elements of MBO: Goal specificity, participative decision making, an explicit

    performance/evaluation period, feedback

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    Steps in a Typical MBO Program

    Specific objectivescollaboratively setwith employees

    Objectives allocated todivisional and

    departmental units

    Action plansimplemented

    Give Rewards forAchieved Objectives

    Jointly Set Objectives

    Overall objectivesand strategies of

    organization

    Develop Action Plansto Achieve Objectives

    Managers andemployees work on

    action plans together

    Review Objectives andProvide Feedback

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    Does MBO Work?

    Reason for MBO Success Top management commitment and

    involvement Potential Problems with MBO Programs

    Not as effective in dynamic environments thatrequire constant resetting of goals

    Overemphasis on individual accomplishmentmay create problems with teamwork

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    Benefits of Management by Objectives

    Clear goals:

    Motivate Improve managing through results-

    oriented planning

    Clarify organizational roles, structures andthe delegation of authority

    Encourage personal commitment to theirown and organizational goals.

    Facilitate effective controlling, measuringresults, and leading to corrective actions

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    Failures of Management by

    Objectives List some failures and limitations of MBO

    What would you do to overcome the failures?

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    Criticisms of Planning Planning may create rigidity

    Plans cannot be developed for dynamic environments

    Formal plans cannot replace intuition and creativity

    Planning focuses managers attention on todayscompetition, not tomorrows survival

    Formal planning reinforces todays success, which maylead to tomorrows failure

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    Organizational StrategyStrategic Management

    The set of managerial decisions and actions

    that determines the long-run performanceof an organization

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    Strategic Management Process Step 1: Identify the Organizations Current Mission,

    Objectives, and Strategies Mission: the firms reason for being

    The scope of its products and services Goals: the foundation for further planning

    Measurable performance targets

    Step 2: Conduct an Internal Analysis Assessing organizational resources, capabilities, activities, and

    culture: Strengths (core competencies) create value for the customer

    and strengthen the competitive position of the firm

    Weaknesses (things done poorly or not at all) can place thefirm at a competitive disadvantage

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    Strategic Management Process (contd)

    Step 3: Conduct an External Analysis

    The environmental scanning of specific and generalenvironments Focuses on identifying opportunities and threats

    Steps 2 and 3 combined are called a SWOT analysis.(Strengths, Weaknesses, Opportunities, and Threats)

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    Strategic Management Process (contd)

    Step 4: Formulate Strategies

    Develop and evaluate strategic alternatives Select appropriate strategies for all levels in the

    organization that provide relative advantage overcompetitors

    Match organizational strengths to environmentalopportunities

    Correct weaknesses and guard against threats

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    Strategic Management Process (contd)

    Step 5: Implement Strategies

    Implementation: effectively fitting organizationalstructure and activities to the environment

    The environment dictates the chosen strategy;effective strategy implementation requires anorganizational structure matched to its requirements

    Step 6: Evaluate Results How effective have strategies been?

    What adjustments, if any, are necessary?

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    Levels of Organizational Strategy

    Research and

    DevelopmentManufacturing Marketing Human

    ResourcesFinance

    StrategicBusiness Unit 1

    StrategicBusiness Unit 2

    StrategicBusiness Unit 3

    MultibusinessCorporation

    Functional

    Level

    BusinessLevel

    CorporateLevel

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    Types of Organizational Strategies Corporate-level Strategy

    The companys grand strategy for the entireorganization and its strategic business units

    Types of Grand Strategies Growth: expansion into new products and

    markets Stability: maintenance of the status quo

    Retrenchment: addresses organizationalweaknesses that are leading to performancedeclines

    Combination: simultaneous pursuit of two ormore of the strategies above

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    Corporate-Level StrategiesGrowth Strategy

    Seeking to increase the organizations business byexpansion into new products and markets

    Stability Strategy

    A strategy that seeks to maintain the status quoto deal with the uncertainty of a dynamic

    environment, when the industry is experiencingslow- or no-growth conditions, or if the owners ofthe firm elect not to grow for personal reasons

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    Corporate-Level Strategies (contd)

    Retrenchment Strategy

    Reduces the companys activities or operationsRetrenchment strategies include: Cost reductions

    Closing underperforming units

    Closing entire product lines or services

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    Corporate-Level Strategies (contd)

    Combination Strategy

    Simultaneous pursuit by the organization oftwo or more of growth, stability, andretrenchment strategies

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    Business-Level Strategy Business-Level Strategy

    A strategy that seeks to determine how an

    organization should compete in each unit withinthe organization to create a competitiveadvantage

    Competitive advantage

    An organizations distinctive competitive edge that is sourcedand sustained in its core competencies

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    Functional-Level Strategy Functional-level strategies support the

    business-level strategy

    i.e., Marketing, human resources, research anddevelopment, and finance all support thebusiness-level strategy

    Problems occur when employees or customers

    dont understand a companys strategy

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    Forces in an Industry Analysis

    (Five Forces Model Given by: Porter

    Substitutes

    Buyers

    BargainingPower ofBuyers

    Threat ofSubstitutes

    Suppliers

    Bargaining

    Power ofSuppliers

    NewEntrants

    Threat ofNew Entrants

    Intensity ofRivalry Among

    CurrentCompetitors

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    Five Competitive Forces

    Threat of New Entrants

    The ease or difficulty with which new competitorscan enter an industry

    Threat of Substitutes The extent to which switching costs and brand

    loyalty affect the likelihood of customers adoptingsubstitute products and services

    Bargaining Power of Buyers The degree to which buyers have the market

    strength to hold away over and influencecompetitors in an industry

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    Five Competitive Forces (contd) Bargaining Power of Suppliers

    The relative number of buyers to suppliers and

    threats from substitutes and new entrantsaffect the buyer-supplier relationship

    Current Rivalry

    Intensity among rivals increases whenindustry growth rates slow, demand falls, andproduct prices descend

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    Benchmarking The search for the best practices among competitors

    and noncompetitors that lead to their superiorperformance

    By analyzing and copying these practices, firms canimprove their performance

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    Decision Making Decision makingis defined as the selection of a

    course of action from among alternatives

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    Decision Making Process1. Identification of problem

    2. Identification of decision Criteria

    3. Allocation of weights to criteria4. Development of alternatives

    5. Analysis of alternatives

    6. Selection of an alternative

    7. Implementation of the Alternative

    8. Evaluation of decision effectiveness

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    Eg: Purchase of raw material

    Quantity, Quality, Time of delivery & mode ofdelivery

    Allocate the weights

    Search for various suppliers

    Analyze all

    Select one supplier Place a order

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    Rationality

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    Limited, or "Bounded," Rationality Limitations of information, time, and certainty limit

    rationality, even though a manager tries earnestly tobe completely rational

    Satisficing is picking a course of action that issatisfactory or good enough under the circumstances

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    Programmed And Nonprogrammed Decisions

    Structured problems &Programmed decisions:

    Programmed decisions are used for structured or

    routine work Unstructured Problems & Nonprogrammed

    decisions:

    Nonprogrammed decisions are used forunstructured, novel, and ill-defined situations of anonrecurring nature

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    Types of decisions at various levels

    in the organization

    Non Programmed Decisions

    Programmed Decisions

    Unstructured

    Structured

    Top level

    Lower Level

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    Simons model of decision making Contribution of Herbert Simon

    The decision making process can be broken intoseries of three sequential steps:

    1. Intelligent activity

    2. Design activity

    3. Choice activity

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    Intelligent activityrefers to the initial phase ofsearching the environment for conditions calling fordecisions.

    Design activityrefers to the phase of inventing,developing, and analyzing possible course of action totake place.

    Choice activity refers to the final phase of actualchoice selecting a particular course of action fromthose available.

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    Forecasting It is the process of estimating the relevant events of

    future, based on the analysis of their past and presentbehaviour

    Acc to Neter & Wasserman: Business forecastingrefers to the statistical analysis of the past & currentmovement in the given time series so as to obtainclues about the future pattern of those movements

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    Features of forecasting It relates to future events

    Defines the probability of happening of future events

    Analysing the past & present relevant events Use of some statistical tools & techniques

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    Planning & Forecasting Planning is more comprehensive and forecasting

    involves the estimation of future events & providesparameters to planning

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