main features and benefits

grow organise

communicate

• ACPO Secured by Design Status

• PCI security anti-hack (PEN) audited monthly http://www.hackerguardian.com

• System adheres to www.securitymetrics.com terms

• https encrypted system access including all user admin areas and registration screens.

• All Alert systems are hosted within ISO27001 environment

• ICO registered company, DPA compliant product (challenged & passed)

• The system records a full audit trail of every action

• Hack attacks and rogue login attempts are monitored constantly

• Every administrator signs a user access agreement detailing rules and conventions of use. All VISAV Staff* are all Police vetted

overview

syst

em b

enef

itsor

gani

segr

owso

cial

netw

orks

pres

ent

& fu

ture

ques

tions

com

ms

System Security

Overview: The Unique Neighbourhood Alert Approach

overview

syst

em b

enef

itsor

gani

segr

owso

cial

netw

orks

pres

ent

& fu

ture

ques

tions

com

ms

Central secure joined-up database

White label solution

Shared administration

Social media enabled

Data ownership passed to registered users

Huge capacity, secure, scalable and robust system Data terms enabling Social Media flexibility in a secure trusted system End user dictates and controls data sharing permissions

System supports multiple brands, sites and member administration areas Users join a local or National trusted site but receive a joined up service Enable engagement with hard to reach groups/areas with locally marketed systems

Multiple (vetted and trained) administrators work on the same user data Segregated databases per organisation, centralised user updates Centralised end-user and administrator support from VISAV. Pool resources, administration, marketing and communication costs where required

Broadcast Tweets automatically where required, share on FaceBook, provide RSS feeds but all closely controlled, feeding back to your own sites and carefully measured

Users have 24/7 access to account profile and message archive Most F.O.I. queries are instantly satisfied with online provision Users update own email, phone numbers, address and interests

State of the art communication tools Send and receive email, text and recorded voice messages Users rate messages on quality, content and relevance Customisable information reporting tools built in (ASB, Graffiti etc) Delivery failure systems ease data validation admin

Overview: The story so far:

overview

syst

em b

enef

itsor

gani

segr

owso

cial

netw

orks

pres

ent

& fu

ture

ques

tions

com

ms

Neighbourhood and Home Watch Network (England & Wales)

Unprecedented database growth

Communication growth

User Satisfaction

Biggest growth in a central database in 30 year history 110,000 new registered users in just two years Nearly 120 trained administrators manage and promote their own neighbourhoods

165,000+ registered users in two years 4000+ self registrations a month: pure generic growth 70+ separate websites powered by Neighbourhood Alert

Over 1.4 Million community and Police messages a monthOfficial communication system for eight Police forces covering ten counties1500 trained administrators sharing workload and managing central user database.

Consistent positive feedback for system and messages:

Unprompted additional comments: 33% System is fantastic 50% Messages are excellent1% Combination of all negative issues

88% overall message score (Quality, Content and Relevance)

Overview: The story so far:

overview

syst

em b

enef

itsor

gani

segr

owso

cial

netw

orks

pres

ent

& fu

ture

ques

tions

com

ms

Cumbria Evaluation Exercise results: Perception of partners (237 returned surveys, Oct 2012)

overview

syst

em b

enef

itsor

gani

segr

owso

cial

netw

orks

pres

ent

& fu

ture

ques

tions

com

ms

Nottinghamshire PoliceMansfield Strategic PartnershipLincolnshire PoliceWakefield District CouncilNorthamptonshire PoliceCumbria Fire & RescueNotts Trading StandardsCumbria County Council

Demographic profilingCommunity interestsData exportInstant mapping

Email, Voice Text messagingTwo way, engagement toolOutstanding action listsHigh capacity distributionAuto data validation & cleansing

NHWN scheme toolsLive scheme coverage mappingVetted, trained support networkOngoing development

Secure, Live, Resilient DbOptimised back to ie6Web Marshall friendly

overview

syst

em b

enef

itsor

gani

segr

owso

cial

netw

orks

pres

ent

& fu

ture

ques

tions

com

ms

overview

syst

em b

enef

itsor

gani

segr

owso

cial

netw

orks

pres

ent

& fu

ture

ques

tions

com

ms

Inclusion on multiple Micro-sites

Inclusion on Business Portal sites

Registration facility on large national partner sites (NHWN, Alzheimer's etc)

Manual registrations Forms

Blackberry.neighbourhoodalert.co.uk

orga

nise

grow

soci

alne

twor

kspr

esen

t &

futu

requ

estio

nsco

mm

sov

ervi

ewGrow: Increase in membership

orga

nise

grow

soci

alne

twor

kspr

esen

t &

futu

requ

estio

nsco

mm

sov

ervi

ewGrow: Increase media coverage

Various instant user maps are available and can be used to display Schemes, Business Watches Farm Watch members as well as any other group of user that you have highlighted in the Community Contacts area

organise

soci

alne

twor

kspr

esen

t &

futu

requ

estio

nsco

mm

sov

ervi

ewgr

owOrganise: Maps, Charts and Graphs

Organise: Maps, Charts and Graphs

organise

soci

alne

twor

kspr

esen

t &

futu

requ

estio

nsco

mm

sov

ervi

ewgr

ow Demographic analysis for your areas

Sending and receiving messages

Communicate: Agenda

Send messages based on location

Send messages by Neighbourhood Watch participation

Send messages by Community Group membership

Send messages by Demographic groups

Send messages by Search

Next >

orga

nise

soci

alne

twor

kspr

esen

t &

futu

requ

estio

ns

commun

icate

over

view

grow Send messages by drawing a circle on a map

Communication tools: intelligent messaging

Messages sent by email, text and recorded voice can all be replied to instantly.

Responses are stored in the users Communications log and listed in the “Message Replies” report

The Administrator who sent the original message is notified that there has been a reply

“Delivery failures”, “Out of office replies”, “Deleted un-read”, “Dead phone numbers” and other notifications are recorded in the users Communications log.

Two consecutive failures suspends further messages and Alert attempts to make contact with the user in other ways to notify them of the problem.

orga

nise

soci

alne

twor

kspr

esen

t &

futu

requ

estio

ns

commun

icate

over

view

grow

Social Media: Achieve best results safelyor

gani

se

socialnetworks

pres

ent

& fu

ture

ques

tions

com

ms

over

view

grow

Create a message

in Neighbourhood

Alert

Voice Textemail

Automatic web page version on multiple sites (if public info)

Distribution based on end user preferences

Some recipients forward the email

Some recipients “Tweet” the email content and “Share” it on FacebookTweets are re-tweeted, Shares are “Liked”: Message is propagated in the Social Network

Tweets all link to your message pages

Social Media: Achieve best results safelyor

gani

se

socialnetworks

pres

ent

& fu

ture

ques

tions

com

ms

over

view

grow

How?Create a

message in

Neighbourhood Alert

Voice Textemail

Automatic web page version on multiple sites (if

required)

Google indexes your message pages

Web visitors Tweet and Share your message

An ongoing “instant” cycle of message propagation from a controlled, trusted source.

Site visitors “Plus-One” the message page

Every element is measured and can be reported on.

Search engines send lots of visitors to page

orga

nise

socialnetworks

pres

ent

& fu

ture

ques

tions

com

ms

over

view

grow