www.cdsoft.ie

Unified Communications Features/Benefits

By

Debbie WardBusiness Development Manager

Agenda:

What is Unified Communications (UC)?

Features & Benefits of Microsoft Unified Communications

Who is using Unified Communications?

Why CDSoft?

What is Unified Communications?In it’s simplest form, UC is the integration of Real-Time Communication Services with Non Real-Time Communication Services.

Real-Time NON Real-Time

IM (Chat) Unified Messaging PresenceVoicemail Telephony (inc IP Telephony) Email Video Conferencing Calender Call Control SMS Speech Recognition Document Collaboration

What is Unified Communications?What people use today as their inbox will effectively become a single store for all messages, whether it be email, instant message chats, voicemail, conference calls or calendar appointments…….

…..and be accessible from anywhere in the world!

Features of the Microsoft UC Solution - OCS:

IM Talk with co-workers via Instant Messaging/ ‘IM’Group Chat Hold a group chat if you need several opinions (or approvals)Presence Set your current status - Available, Do Not Disturb, Away, In a Call, or integrate with Outlook and your status is

automatically updatedNotes Leave a note as to what you’re doingConference Audio/Video anytime with unlimited recipientsVoice Either integrate OCS Voice with your current PBX or replace your PBX with full OCS Voice

1.IMPROVE Productivity – Communicate with co-workers via Instant Messaging

Phone tag, never ending Voicemails, waiting on an email to give approval for an urgent job, waiting on an email response? Presence and IM allows you to see when your colleagues are available and gives you the ability to instantly send them a message for business critical decisions in a secure environment. Huge increases in productivity and reductions in email usage has been seen across the board for all companies using IM & Presence for internal communications.

2.REDUCE Travel Expenses – with Web Conferencing & Document Collaboration

For companies with Sales Reps - 43% of Rep’s time is spent travelling and 13% selling. Imagine how much your sales would improve if you could reduce travel time by even 20%, using web conferencing & document collaboration.

For Multi-Nationals – Reduce plane/train and automobile costs by conducting monthly sales and board meetings over the web with a secure and high quality web conferencing solution.

3.REDUCE Telephony Costs – OCS Voice

All internal calls can be IP based and therefore be Free of Charge. All outbound calls can be made via SIP Trunking, meaning very low call costs to any destination. For multi-nationals, a full deployment will mean that all calls to any branch will be free of charge, resulting in huge savings on telephone charges.

4.REDUCE Hardware Costs – OCS Voice

Option 1: Use OCS alongside your current telephone system. As your hard phones need to be replaced, you can choose to roll out an OCS extension.

Option 2: Replace your current PABX with a full OCS deployment. You will never need to purchase another telephone system again. New site? just purchase new licenses.

This is a fully scalable option with minimal cost to add a new user.

5.IMPROVE Time Management with simple Diary Management – Using OCS with Exchange 2010

No need to log onto Outlook when out of the office or when travelling.

Dial in from anywhere in the world and get access to your calender information. Move appointment times, propose and send new times to recipients, listen to your diary plan for the week and manage with a few easy commands.

6.IMPROVE Time Management with EASY Voice Mail Management – Using OCS With Unified Messaging in Exchange 2010

Receive all of your communication in one central store….Your Inbox!

All Missed Call Notifications All Voice-Mails – on a WAV File and also in the body of the message All IM Chat is stored in your conversation history in Outlook Every Inbound & Outbound telephone call is dated and time stamped in your conversation history

Every piece of communication that you make, receive or miss will all be available with 1 click of your mouse.

7.IMPROVE productivity. Listen to your emails from your Mobile Phone or OCS Extension – Using OCS & Exchange 2010 Unified Messaging

Improve your time management by listening to the body of your emails from your mobile phone or OCS extension without the need to log onto your computer and onto Outlook.

Never miss an important email when travelling, at the airport, on the road or away from the office with this easy to use feature.

Our OCS CustomersEducation: Tipperary Institute & Tallaght IT

Financial Services: AIB Capital Markets/Irish Life/Deloitte

Software: Information Mosaic/Intuition

Building Services: Goodwin's/The Lagan Group

Manufacturing: Britax

Services: NTR (National Toll Roads)

Why CDSoft?

> We are the leading OCS Specialist in Ireland.

> We have been responsible for the most amount of OCS Deployments in Ireland.

> Our Customers include: Tallaght IT, Irish Life & AIB Capital Markets.

> We are a Microsoft Gold Partner.

To Discuss how a UC Deployment can benefit your organisation, please contact a member of the Sales Team @ 01 505 7800

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www.unifiedcommunications.ie

www.cdsoft.ie

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