loose, tight: peer learning social media info overload v9 mishrm nystrom koller

in an Era of Social Media Expansion and Information Overload

Ron Koller, Deb Nystrom Thursday, October 6, 2011 1:45 - 3:00 p.m. MISHRM

PEER LEARNING

LOOSE - TIGHT

Agenda

1.Concepts & Strategies•Peer Learning •Social Media•Talent Development / Talent Management

2.Open Space Discussion3.Themes from Peer Discussion4.Group Memory

Fenwick, Koller, Reveln 2011 2

Ever-increasing Need for HR

1. What does Talent Development do

in your organization? (Strategy)

2. What kind of structure do you have

to support peer learning?

(Structure)

3. How are you leveraging social media

– an HR lever? (Tools)Fenwick, Koller, Reveln 2011 3


Peer to Peer Learning

“Peer-to-peer learning systems are creating more powerful & enduring learning experiences,

helping …leverage social connections

to accelerate …sharing of experiences, content & guidance

…to be more productive, learn faster & work smarter.”

~ Learning Solutions Magazine

The Evolution of Peer Coaching Beverly Showers; Bruce JoyceEducational Leadership, March 1996 v53 n6 p12(5)


Loose

Entrepreneurial

Emergent

In-Real-Life = IRL




Tight

Applying 3-4 models to change leadership situations

MSW graduate administrator’s class

Peer group application


When constraint becomes mandatory, we …have to recalibrate how we work

…companies have started collaborating with former competitors,

Created… relationships with their clients through social media

& created products that are better, yet cheaper.

They’ve discovered creative ways to address unexpected constraints.

http://mashable.com/2011/03/02/creative-constraint-business/

Peers Learning & Constraint…


Results

In a short amount of time, with peers….


2011 TREND - Tight

• Fidelity = The ability for learning to apply to real life.

• Increase in complex gaming, simulations and technology to power business modeling.

• Online learning = EXACT match to company web page or dynamic image of technology training tool.

• Examples:• engineers competing in an online game

to design the best solution

• sales executives who participate in a sales conference game to test and challenge their ability to gather information about a prospective client in order to present a proposal.

Source: Chief Learning Officer, Feb. 2011

“Fidelity” of experience

In a short amount of time, with peers….


LooseDiscoveryEmergentUnplanned development

And planned themes

EntrepreneurialEmergentIn-Real-Life = IRL

Social Media

“Great leaders are great learners.”

• The problem with the government’s initial response to Hurricane Katrina was that “we did not get the problem statement right.” The government thought the problem was a hurricane when it had become a flood.

_________________________

Not paying attention to social media? "Go live in a hut and wait for the hurricane."

Admiral Thad Allen (retired)

ACMP 2011 Keynote

_________________________Fenwick, Koller, Reveln 2011 11

Open Space

Start the topic you wish to create or join

Join in / begin the dialogue

Guidelines:Hummingbirds: Flit from topic to topic.

Bumblebees: Take ideas & cross pollinate.

The rule of two feet: No longer interested, use your two feet, move on.

Open Space principles1. Whoever comes are the right people.

2. Whatever happens is the only thing that could have.

3. Whenever it starts is the right time.

4. When it’s over, it is over.

StructureCompanies that launch systems integrating social and formal content management

are not just launching new pieces of technology.

Technology is the

enabler, not the solution…Success is dependent on high- and low-tech elements.

Source: Learning & Development - Just Read the Wiki, June 2010


Structure • Council members - top digital executives - help each other navigate the fast-changing digital landscape.

• Learn outside your industry ... before your competitors do.

• Increase on-the-job happiness. …Members say …happier in their jobs, by helping them make better decisions

Community of Practice

The Councils are amazing. Every executive in a digital business that qualifies should join.

Council member

Aaron Cooper,

SVP Marketing, Groupon

https://cgcouncils.com/

https://cgcouncils.com/

Structure Tools• Zite, Customized News Finds You (iPad)

• Facebook / Google+• TripAdvisor (customized with Facebook)

• Liquid Internet • Blogs

Are we doers or definers?

Can we be both?

“Curation”

Maybe we should focus more on doing, and less on defining.

What content Curation means will sort itself out once we see more …good work that can’t really be called anything else.

~ Ian Greenleigh



“Your ability to learn faster than your competition is your only sustainable

competitive advantage.” ~ Arie de Geus


2011 TREND - Loose

• Most popular = simple• e-mail, instant messaging, Web

conferencing and file sharing

• Trend, more user sophistication in combining tools• Skype, connecting learners =>

tutors , SMEs• Embedding wikis & blogs into

learning programs • Integrating instant messaging into

collaboration events to improve e-learning effectiveness.

• Tools: NewsGator, Q2 Learning, Chatter, Yammer, Ning, Moodle, Google Apps, SharePoint

Source: Chief Learning Officer, Feb. 2011

Crowdsourcing


Google+ Hangout

Virtual Learning Environments

class speaker

George Haines discussing

the process & challenges of redesigning

traditional lessons by integrating technology into K-8 classrooms.

We started the session in Google+ Hangout, then migrated to Second Life.

July 27, 2011

Source: Flickr.com

19

Mayo Case Study •Designed to spark

interaction among leading-edge thinkers

•50 percent increase in the number of people sharing online.

In 2009, Mayo Clinic held it’s first “Transform” Conference 400 participants

Gathered: Large enterprise innovators

Fenwick, Koller, Reveln 2011

The Mayo Story• Mayo physicians & staffers not at the event

• were watching it unfold online • introduced new thoughts, shared ideas, and• chronicled highlights as if they were at the conference.

• Virtual participants across the micro-sharing stream • appointed themselves as connectors and advocates,

• spreading ideas out, several nodes to all corners of the organization.

20

The Mayo Story

•People wouldn’t have had that special feeling of “I got to participate in something amazing” if it weren’t for microsharing.

• It extended creative thinking to the whole organization

• without the cost and logistical headaches of a 50,000-person seminar.

~ The New Social Learning, Tony Bingham and Marcia Conner, 2010

21


Contact Us:

Ron Koller [email protected]

And

[email protected]

Deb Nystrom

[email protected]

And

[email protected]

mailto:[email protected]





Appendix

Sources:

Deb Nystrom, Reveln Social Business, http://ow.ly/6Ne1z

Also see: SocMediaLearnLab on YouTube

Beth Kanter and Cambodia4kidsorg on Flickr.com

What you say on Facebook(or don’t say)says a lotabout you.

Transparency Andopaqueness is what you communicate…

Time spent on social sites increasing exponentially…

It is entirely possible your

employees know less about their co-

workers than they do about friends

they haven't seen in 10 years,"

~ Bryan LeBlanc,

Chief Financial Officer, Jive Software.